Plusnet Outage Report in West Drayton, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in West Drayton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in West Drayton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near West Drayton, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Fulham, Feltham, Wandsworth, Ealing, Finchley, Isleworth, Watford, Bushey, Preston, Wembley, Morden, Ruislip, Harrow and Mill Hill.
City | Problem Type | Report Time |
---|---|---|
London | Internet | |
London | Wi-fi | |
Fulham | Internet | |
London | Internet | |
Feltham | Internet | |
London | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near West Drayton, England
Latest outage, problems and issue reports in West Drayton and nearby locations:
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet no connection again , wtf , can’t wait till October when contract ends
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Allen
(@lizjonwilltom) reported
@AFitzgerald1992 @Plusnet Used to have it before the fibre got to the box a mile away but cost a fortune and could be unstable at times… tbh we cope with what we’ve got but would prefer to pay for what get… iyswim
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𝕁𝕒𝕞𝕖𝕤 𝕃𝕚𝕘𝕘𝕚𝕟𝕤
(@jimmybonkers) reported
@Plusnet Another idea to keep kids safe online? Order @Plusnet broadband, and they won’t have any internet to use at all. I ordered last month and still waiting after several calls into your customer services. Any chance of broadband this year? Should’ve gone with @SkyUK
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Plusnet
(@Plusnet) reported
@markfaulkner67 If you have any other queries concerning this, please let me know and I'll see what additional support I can provide. -Tony Plusnet Sheffield
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Maddy Thiel
(@MaddyThiel) reported
@Plusnet 5 weeks and still no internet - unresolved despite 20+hours on the phone and we can’t even leave this incompetent organisation. So much for “committed to excellent customer services”. Avoid this company if you can.
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Sky
(@SkycladFox) reported
Our @Plusnet broadband's been getting slower and spottier over the last few days, and today it's almost unusable, more off than on. Anyone else having this issue? Hopefully just a temporary one.
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Molly Lees
(@MollyLees11) reported
@Plusnet Are you really out there to help? I am waiting for a reply to my help request made on Saturday.
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Complaints
(@Complai76087574) reported
@Plusnet over the past week my Internet hasn't gotten truly awful, what am I paying you for when it won't work for me at all? The jitter has gone up and the ping has gone way up. Streaming anything is out the window and it barely loads the Internet. Awful service. Sort it out now
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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Laura white
(@Laurawh03822190) reported
@veritysmart @Plusnet I am still chasing money taken randomly when I no longer have a service with them! I would avoid like the plague frankly
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Ellie
(@miss_ellie_may) reported
@Plusnet hi could you please help test my internet speed? It seems to have gone much slower in the past week or so