Plusnet Outage Report in Hampton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hampton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Plusnet
Plusnet is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (2%)
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TV (%)
Live Outage Map Near Hampton, Greater London, England
The most recent Plusnet outage reports came from the following cities: Paddington, London, Hammersmith, Croydon, Southall, Camden Town, City of Westminster, Wembley, Feltham, City of London, Harringay, Brentford, Woking, Fulham and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| Paddington |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hampton, England
Latest outage, problems and issue reports in Hampton and nearby locations:
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Lucy Jones
(@llucyjoness) reported
Imagine working from home with internet that goes down at least twice a month for the past 3-4 months, for over 24 hours, and having no support/resolution from @Plusnet 🙃 I implore everyone to avoid them
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Julie Brandon 🇬🇧🇪🇺🌈❤️
(@geekycow) reported
@Mortgage_Stu @Plusnet @plusnethelp Three ways the electrical noise could be doing this, in order of likelihood: interference induced into the phone line, interference induced via the mains, and interference induced into the WiFi signal.
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Saithie
(@SaithieCrafts) reported
@geekycow @MrsAverageMan @TalkTalk I am also on PlusNet, connection went down at midnight and hasn't been up yet.
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Scott Wilcox
(@scottydog1010) reported
Anyone considering @Plusnet for their internet. I suggest buying a hamster and hamster wheel combo to power it, it won’t work however nor does plusnet.#awful
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Chloe Cresswell
(@ChloeRaccoon) reported
@darac @Plusnet @zeninternet BT hot spots need the 'net connection to be working, if the plusnet line is down due to a damaged dslam, what dslam do you think the BT lines would be connected to?
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Tim
(@timl_85) reported
@Arsenal_Hev @_Wrighty7 It is absolutely atrocious. He is the worst "comedian" I've ever encountered and I've been to some truly horrendous comedy gigs. I saw that bloke from the Plusnet ad at a comedy night once and he was ******* painful but even he was a comedy genius compared to Hurst.
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LokiEliot
(@Demonkid) reported
Is @Plusnet having a large uk outage? @plusnethelp
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Richard Short 🇬🇧🌍Get Vaccinated
(@EHOinExile) reported
@virginmedia So, after successive failed attempts to get you to actually give me the upgrade I've paid for since August, & have never received, as soon as my contract is up, I'm off to @Plusnet for broadband and @skytv for TV. Unless of course you can do what you've failed to do since August
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TC
(@TC21184926) reported
@Josepina6 @Plusnet Good luck!! I ve been without phone or internet for two weeks! I had to do all the running around, contacting my previous provider, I even contacted open reach myself. I still won’t be connected until April 6 even though everything is in place. Wish I’d never bothered.
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Mr. Wednesday
(@RuthsBestBoy) reported
@AnarchyInTheWC PlusNet was the only company on Uswitch that was offering a better deal. Everyone else was more expensive except Vodafone, and she says that after their piss-poor mobile service...HUMAN! Language!