Plusnet Outage Report in East Molesey, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in East Molesey, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near East Molesey, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Croydon, Paddington, City of Westminster, Hounslow, Slough, City of London, Southall, Islington, Hampton, Walton-on-Thames, Reigate, Northolt and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near East Molesey, England
Latest outage, problems and issue reports in East Molesey and nearby locations:
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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KRO.rozza
(@Rozzakro) reported
@Plusnet when are goin got fix my connection problem from porting my number ? Tired of hearing "were fixing it but can't give a time scale" terrible start to my contract with you, 1 week in and still no service.
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Mr Christian
(@MRCHR1STIAN) reported
@Plusnet Issue gone, service back to normal 👍
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Crius
(@theCrius) reported
@Plusnet Hitting 30 minutes just now on the waiting queue for the phone support now. #Plusnet just keep getting better on the #CustomerService I see.
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preparetomeet
(@preparetomeet) reported
@Plusnet Hi Plusnet! I can't make or receive any mobile calls. I just get "Failed - Retry?" and some beeps when I try to call out. And similar when someone tries to call me. Is there a problem?
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Plusnet
(@Plusnet) reported
@BennyHawes Hi Benny, these emails are automated and are there to ensure you don't go over your allotted mailbox capacity. If you're having trouble with deleting mail through Webmail, you can always set up an email client and delete mail through this instead. -Tony Plusnet Sheffield
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Joanne Parsons
(@Jodparsons) reported
@Plusnet I want to leave as your service is so poor I have found it impossible to work from phone. Please call me immediately to advise my contact date so I can terminate asap
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Barryb
(@Barrybs1) reported
@BTGroup any chance you could sort my porting issue with Plusnet? 9 days, no calls, texts, data, nothing. I've written to Mr Jansen but maybe you could sort it.
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Soph(isticated)
(@sophoftheyear) reported
@Plusnet Update: Just been told that the issue has been going on for weeks and that I need to sit tight... As a new customer, I am really not impressed and don't think I will be recommending @Plusnet to any friends/family.
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KRO.rozza
(@Rozzakro) reported
@Leslemcee @Plusnet Having the exact same problem, one week no service , seem stuck between my new and old number after porting. Customer service useless, just fobbed off with were working on it but don't know when it will be fixed. Luckily on a 30 day contract so be cancelling soon. Awful
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Baddogmclusky
(@Badladmclusky) reported
@Plusnet any reason why my mobile number no longer works and cant make or recieve calls? support phone lines not being answered, long waits...