Plusnet Outage Report in East Molesey, Surrey, England

Problems in the last 24 hours in East Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Molesey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (8%)
• TV (1%)
• Phone (1%)

Live Outage Map Near East Molesey, England

The most recent Plusnet outage reports came from the following cities: City of Westminster, London, Hammersmith, City of London, Hounslow, Croydon, Hampstead, Islington, Dorking, Paddington, Staines, Egham, Greenford, Uxbridge, and Wembley.

City	Problem Type	Report Time
City of Westminster	Total Blackout	2 hours ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Wi-fi	2 days ago
Hammersmith	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near East Molesey, England

Latest outage, problems and issue reports in East Molesey and nearby locations:

• 
  Chris Furneaux (@cfurneaux) reported 2 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Helen Parton (@TotalOfficeBook) reported 4 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  Kevin Dewes (@kevindewes) reported 5 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Harrison2020 (@Harrison20202) reported 6 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  trina_latham (@trina_latham) reported 6 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Kevin Dewes (@kevindewes) reported 7 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Dharmendra Mosaheb (@dmosaheb) reported 7 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  AJ Green (@Green_AJ) reported 15 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Harrison2020 (@Harrison20202) reported 18 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 22 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Daniel Smith (@Scampboi) reported 32 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Rupert Cheek (@rupertcheek) reported 32 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Daniel Smith (@Scampboi) reported 35 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Aaron Holloway-Nahum (@AaronHNahum) reported 36 minutes ago from Camberwell, England

  Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

• 
  jnthn (permanently broken) (@JSDBroughton) reported 36 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Allison Randell (@PictureEdAlly) reported 48 minutes ago from Camberwell, England

  @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

• 
  Harrison2020 (@Harrison20202) reported 49 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Selina Wray 🍊 (@SelinaWray) reported 53 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Chris Furneaux (@cfurneaux) reported 54 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  Steve Hunnisett (@Blitzwalker) reported 54 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  samantha (@samyidcharteris) reported 3 minutes ago

  Fekin @virginmedia are **** how many times is my broadband going to pack up this week... anyone know if #plusnet any better?

• 
  Mel (@Mel78024893) reported 9 minutes ago

  @Plusnet I’d like to take the offer up of changing both at the same time please. I’d also like to talk to someone about our wifi as it’s always poor - we never get the speeds we’re supposed to and have had it checked a few times but nothing cures it. Username - melaniejwood. Thanks

• 
  julie hunt (@juliehunt1953) reported 10 minutes ago

  @Plusnet I'm receiving incoming emails but have had had no facility to send emails for 4 days now. This is a great inconvenience. Can you give me any idea of how long the problem might take to be fixed?

• 
  Martin Harwood (@skyhookfiddler) reported 14 minutes ago

  @Plusnet @KevRJones “Alexa - show me an example of terrible customer service”

• 
  Jamie McIntyre (@_JamieMcIntyre) reported 18 minutes ago

  @jdmc_alli1 @Plusnet Have a look on the Plusnet community forum - far more help from fellow customers than the vacuous & complacent official 'updates'

• 
  Frances Taylor (@Thordale) reported 23 minutes ago

  @Plusnet Nope - rejects my password each time. Seriously fed up. This is a terrible moment in my life. My mother is dying. I need my email up and running. Please sort it.

• 
  Sophie lake (@sola987) reported 24 minutes ago

  Hello @Plusnet , my email has been down for 3 days now, are you going to fix it please?

• 
  Carol (@Carol41912122) reported 25 minutes ago

  not much happening here no phone service all weeknd from Plusnet also been waiting a couple of weeks for a refund from Plusnet, my advise avoid them

• 
  DannoMK 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CowshedDan) reported 25 minutes ago from Milton Keynes, England

  @MKarmy46 I’ve given up, absolute dog **** from Sky, now Plusnet, they can both stick it up their bums tbh 👎🏼😡

• 
  Irene Fuchs (@Irenevolpina2) reported 25 minutes ago

  @Plusnet Totally unacceptable that since Tuesday no email service and no obvious end in sight, so much for all your plaudits for great customer service, this service is non existant