Plusnet Outage Report in East Molesey, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in East Molesey, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near East Molesey, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Paddington, City of Westminster, Hounslow, Hammersmith, Slough, City of London, Southall, Islington, Croydon, Hampton, Walton-on-Thames, Reigate, Northolt and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
||
| City of Westminster |
Total Blackout | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near East Molesey, England
Latest outage, problems and issue reports in East Molesey and nearby locations:
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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DrSuzanneConboy-Hill
(@strayficshion) reported
@Plusnet Not when you need to contact them via text or reply to a text concerning an ongoing incident. Why is it not in your network when organisations such as @UKPowerNetworks use short form to contact users in the event of an emergency?
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midcenturyfinds
(@midcenturyfinds) reported
@Plusnet is there a problem with service in Glasgow? No connection in G11 - agghhh!
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Champagne Sports Bra
(@_TorJohansson_) reported
Hi @plusnethelp @Plusnet I renewed my contact - all exactly as before. I was sent a new hub. I’m trying to connect but everytime I’ve put in my password it goes to the hub manager. It say its connected, the light is blue but still not going further than the manager. Please help!
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Stephen
(@maymaylenny) reported
@Plusnet Hello, my Wi-Fi has lost its connection to the internet. If I give you my postcode are you able to check if there is a problem in my area?
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Punctuaction
(@Punctuaction) reported
@Plusnet Got a new Hub Two router a month or two back, and having lots of issues lately with devices' connection to WiFi regularly dropping out (e.g. Google Home and TV). Any advice?
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Donna Pasquill 🏳️⚧️
(@Pasquills) reported
I am sick of this now, I am paying for full fibre and getting no fibre. Sort this out @Plusnet I want compensation as I can not use my internet to stream any tv. Should never have renewed the contract last month. It has been useless. I have sent DM like asked.
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Photo Of Elon Musk With Gislane Maxwell
(@lestack) reported
@Plusnet hello, someone was supposed to activate my internet today but they didn’t come out. I got a text that my phone service is active, but that’s about as useful as toenails on an earthworm. When can I expect internet service?
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Horrocks
(@HorrocksOW) reported
If ur in the UK never go to @Plusnet as your ISP, we swapped 2 days ago and our internet still isnt on, we were told that it was going to be instant They told us an engineer was going to come today between 1pm-4pm to fix it, and they never turned up, we called them again (1/2)
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y
(@undermysp3ll) reported
@Plusnet the customer service gives false promises of the date and providing call backs to update me but that never happens. If I didn’t hound them myself I’d have to wait a whole month. I’m extremely stressed my mobile data is about to finish what am I supposed to do?
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paul4july
(@paul4july) reported
Is @Plusnet down in Birmingham? No Internet here