Plusnet

Plusnet Outage Report in East Molesey, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in East Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Molesey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in East Molesey, Surrey, England 02/13/2026 20:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near East Molesey, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Wembley, Southall, Croydon, Windsor, Teddington, City of London, City of Westminster, West Drayton, Westhumble, Paddington, Hammersmith, Hounslow, Slough and Islington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomSouthall Internet
United KingdomCroydon Wi-fi
United KingdomWindsor E-mail
United KingdomLondon E-mail

Community Discussion

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Plusnet Issues Reports Near East Molesey, England

Latest outage, problems and issue reports in East Molesey and nearby locations:

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

  • CharineJohn Charine John (@CharineJohn) reported from Camden Town, England

    @Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • DDIGITALMEDIA David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England

    @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

  • RossMatthewGat3 @RossMatthewNorthLondon.com (@RossMatthewGat3) reported from Camden Town, England

    @Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • FatimaDuerden Fatima Duerden 🇪🇺🇵🇹 (@FatimaDuerden) reported from Camberwell, England

    @SymienJennifer @Plusnet That’s great! Let’s see how the problem is solved tomorrow… 🤞🤞

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • sarahpilates Sarah Pilates (@sarahpilates) reported from Camden Town, England

    @Plusnet very disappointed. As I now cannot use my home phone someone at plusnet needs to call me! I phoned and discussed. Suddenly I cannot make outgoing calls. Bad service after all these years.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _thecompassrose Becky Rose Carver (@_thecompassrose) reported

    Is this the same for all service providers now? @UswitchUK @Plusnet @virginmedia

  • lezmar63 *** martin (@lezmar63) reported

    @Plusnet It's just old, at times slow, and needs resetting quite often.

  • Patinahat2 Pat #Resist #JoinAUnion 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Patinahat2) reported

    @dsue1441_re I use Plusnet. I’ve had no problems and get a cheap SIM deal through them.

  • dresdeb Beccy Dresden (@dresdeb) reported

    @Plusnet Hi Jess, you're at least the third member of your team to ask this! We seem to be at an impasse because I don't think it's reasonable to expect me to use a wired connection (it's not the 90s!), but you guys refuse to acknowledge there's an issue if I only use WiFi.

  • krislord Kris Lord (@krislord) reported

    @Plusnet morning, woke up to no internet. Line is sync’d but won’t connect. No errors in log. Can you help? Meant to be working from home today!

  • sfwatling 🌟Sharon Watling🌟 (@sfwatling) reported

    @Plusnet are you having issues with your customer service phone lines? Call drops after 2 rings and I have tried different numbers

  • wales_steve Steve Aldridge (@wales_steve) reported

    @dsue1441_re Just one small point which you probably know. I used to have a Plusnet email address. This was a mistake to use it since when I binned them I had to go around changing all my accounts so I've never used the BT email address I can have. The free add ons with BT are good value IMO

  • richardxxx4 Richard Red Star (@richardxxx4) reported

    @dsue1441_re Plusnet...2 yrs no problem do far

  • dsevans1 David Evans (@dsevans1) reported

    @Plusnet Hi - my broadband has been down since around 11pm. I'm in the North West of England. My router is showing an orange status light. Are there any general service issues or is this likely to be an issue at my end?

  • UKPam Pam McDonald (@UKPam) reported

    @Plusnet I have now managed to change my password. Please would you now explain to me why it is impossible to speak to a human at Plusnet support line??