Plusnet Outage Report in East Molesey, Surrey, England

Problems in the last 24 hours in East Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Molesey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (7%)
• TV (1%)
• Phone (1%)

Live Outage Map Near East Molesey, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hounslow, Croydon, Hampstead, Islington, Dorking, Paddington, Staines, Egham, Greenford, Uxbridge, and Wembley.

City	Problem Type	Report Time
London	Internet	11 hours ago
London	Internet	11 hours ago
City of Westminster	Total Blackout	1 day ago
London	Internet	2 days ago
London	Internet	3 days ago
London	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near East Molesey, England

Latest outage, problems and issue reports in East Molesey and nearby locations:

• 
  Kevin Dewes (@kevindewes) reported 49 seconds ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Gaurav Patel (@gauravity) reported 11 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Alex White (@AlexWhiteGB) reported 11 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Rupert Cheek (@rupertcheek) reported 13 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Selina Wray 🍊 (@SelinaWray) reported 14 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 16 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Allison Randell (@PictureEdAlly) reported 21 minutes ago from Camberwell, England

  @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

• 
  Steve Hunnisett (@Blitzwalker) reported 22 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  HMS Beagle (@HMSbeagle1820) reported 29 minutes ago from City of London, England

  Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

• 
  HMS Beagle (@HMSbeagle1820) reported 31 minutes ago from City of London, England

  Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

• 
  Indar Picton-Howell (@NadirIndar) reported 40 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Chris Furneaux (@cfurneaux) reported 41 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  jnthn (permanently broken) (@JSDBroughton) reported 45 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Helen Parton (@TotalOfficeBook) reported 48 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  Aaron Holloway-Nahum (@AaronHNahum) reported 53 minutes ago from Camberwell, England

  Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

• 
  AJ Green (@Green_AJ) reported 54 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  trina_latham (@trina_latham) reported 54 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Kylie Ainslie (@DrKAinslie) reported 56 minutes ago from Islington, England

  You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

• 
  Kevin Dewes (@kevindewes) reported 59 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Chris Furneaux (@cfurneaux) reported 60 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LoobyLou 💙 (@loobylou_79) reported 11 minutes ago

  @Plusnet hi we are about to renew and we’re wondering if we can get a new router? Had ours for a few years and think it’s not working as well as it was.

• 
  Mike Garwood (@NN10Canary) reported 12 minutes ago

  @Plusnet please help. I've arrived in Vegas and I have no signal whatsoever on my mobile contract. Was fine in Mexico and Barcelona last month but here I have nothing. It's a work trip and urgent that I get this resolved asap. Please help!

• 
  Daisy (@Daisy75566358) reported 13 minutes ago

  @Plusnet Hi I supposed to received refund on 28th May due to termination of service but still no receiving it. Please help.

• 
  Karen Watton (@watton2_karen) reported 15 minutes ago

  @Plusnet , 2nd day with signal that isn't strong enough to reach my bedroom. Such a joke!!

• 
  nirav (@ndspharma) reported 17 minutes ago

  @plusnet hi, I have been trying to join Plusnet. My application has been rejected twice. E-mailed to support team,no reply yet. Been on the call to someone to resolve the issue but no luck yet. Are you interested to have new customers?

• 
  Michael Oldman (@MichaelOldman1) reported 21 minutes ago

  @Plusnet Why do you keep harassing ex-customers with unwanted contact? Surely this has to breach whatever data protection laws are applicable. Your customer service agents are rude and don't give a damn (why I left in the first place). We'll see if you even bother replying here 🙄

• 
  Roneebean (@roneebean) reported 23 minutes ago

  reported a fault to @Plusnet via socials engineer booked they called today problem resolved within 48 hours excellent service no horror stories about being on hold or pinged around departments. Sorry to disappoint you faithful reader.

• 
  Benedict Smith (@smithprola) reported 24 minutes ago

  @Plusnet What's up with Plusnet Mobile? You have failed to port my old number to my new SIM after 10 days. Your call centre says it cannot take calls. Your complaint log email to me said you would reply bu June 3 but I got no reply. How to I cancel as there's no service at all.

• 
  Plusnet (@Plusnet) reported 27 minutes ago

  @GraceSmithx Hi there Grace, sorry for the delayed reply from us and for the connection problems. Could you please send us a DM with your username if that's still a problem? - Adam - Plusnet Sheffield

• 
  Michael Oldman (@MichaelOldman1) reported 31 minutes ago

  @Plusnet Please please please stop harassing me. I literally just want someone, anyone, to please stop sending me these text messages. I'm *not your customer*, so it's unsurprising that you can't take my direct debit. You have no right to badger me like this, I owe you nothing