Plusnet outages and service status in East Molesey, England

Problems in the last 24 hours in East Molesey, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Molesey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near East Molesey, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, London, City of Westminster, Brent, City of London, Hounslow, Croydon, Hampstead, Islington, Dorking, Paddington, Staines, Egham, Greenford, and Uxbridge.

City	Problem Type	Report Time
Hammersmith	Internet	14 hours ago
London	Total Blackout	1 day ago
London	Internet	2 days ago
London	Internet	2 days ago
London	Internet	2 days ago
London	Internet	2 days ago

Community Discussion

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Plusnet Issues Reports Near East Molesey, England

Latest outage, problems and issue reports in East Molesey and nearby locations:

• 
  Allison Randell (@PictureEdAlly) reported 2 minutes ago from Camberwell, England

  @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

• 
  Alex White (@AlexWhiteGB) reported 2 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  trina_latham (@trina_latham) reported 3 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 6 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  HMS Beagle (@HMSbeagle1820) reported 6 minutes ago from City of London, England

  Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

• 
  Helen Parton (@TotalOfficeBook) reported 12 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  Chris Furneaux (@cfurneaux) reported 17 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Rupert Cheek (@rupertcheek) reported 23 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Aaron Holloway-Nahum (@AaronHNahum) reported 29 minutes ago from Camberwell, England

  Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

• 
  Kylie Ainslie (@DrKAinslie) reported 29 minutes ago from Islington, England

  You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

• 
  Dharmendra Mosaheb (@dmosaheb) reported 29 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Selina Wray 🍊 (@SelinaWray) reported 30 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Chris Furneaux (@cfurneaux) reported 37 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  Steve Hunnisett (@Blitzwalker) reported 40 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  HMS Beagle (@HMSbeagle1820) reported 45 minutes ago from City of London, England

  Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

• 
  Gaurav Patel (@gauravity) reported 47 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Kevin Dewes (@kevindewes) reported 47 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  jnthn (permanently broken) (@JSDBroughton) reported 50 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Kevin Dewes (@kevindewes) reported 50 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  AJ Green (@Green_AJ) reported 53 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  paul mclaughlin (@paulmcl59537085) reported 5 minutes ago

  please i am only 1 of alot of people who joined PlusNet broadband who has had nothing but trouble from this broadband provider, I would like every one to check them out before signing up as you will get problems and i mean big problems me and 2 disabled brothers been treated bad.

• 
  John Hughes (@JohnHughesIT) reported 6 minutes ago

  Pinging loopback and pinging the router both show nothing wrong inside the machine or the local network - the problem is within the Plusnet network.

• 
  AJ (@AJWombat78) reported 10 minutes ago

  To clarify, Plusnet have not let me down. @openreach @OpenreachHelp have let me down. Not fulfilled work, not returned calls, not attended arranged appointment s and not explained anything.

• 
  Ghaffar Hussain (@Ghaffar16290377) reported 11 minutes ago

  Getting a really poor service from @Plusnet, almost 2 weeks without broadband at a very difficult time of year and a series of vague and misleading promises. Just shoddy!

• 
  John Hughes (@JohnHughesIT) reported 15 minutes ago

  @plusnethelp @plusnet Broadband unusable again. Periods of OK service, followed by outages, then it comes back again. Between 10:08 and 11:05 I had 60% packet loss with an average time for a successful ping of over 7 seconds

• 
  Aiden (@negativeaiden) reported 21 minutes ago from Shrewsbury, England

  @Plusnet 👋 Hi there. Major WiFi issues tonight, and I can't connect to my PNH1 router to try switching off 5ghz channel. Getting to the end of my tether on this one. Please help!

• 
  Tom Fenn (@tomfenn8) reported 23 minutes ago

  @RealKishanGohil @virginmedia @SkyUK The same ones I had with Virgin. The service was intermittent and upload speeds appalling (1.7mb/s on best days). Service staff who wouldn’t admit the problem was on Virgin's side. Dealing with support with Sky just as poor. I hear Plusnet, even though pricier, offer better serv.

• 
  matty (@matty__kirk) reported 23 minutes ago

  @plusnethelp hello! I’m changing my wifi from plusnet to talk talk and it’s due to switch tomorrow however the plus net broadband is not working now and the switchover hasn’t complete yet. Any ideas on how to fix this?

• 
  Abs Wilson (@wilsonabs) reported 28 minutes ago

  @Plusnet my router appears to have given up overnight (power light not even on) - have checked power etc. Think it needs replaced? Any help appreciated, I have sent a DM

• 
  Charlotte Gunnell (@cavatica_copy) reported 28 minutes ago

  Hey @OpenreachHelp @WeAreOpenreach, I've been waiting 1mo for an appt today (rescheduled by you from 22nd) and your engineer or support didn't call to say it was cancelled. I've been waiting in all day and still no internet. Without it I can't work or study from home. Cc @Plusnet