Santander status: access issues and outage reports

Problems in the last 24 hours in Hammersmith, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hammersmith, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Hammersmith, England

Latest outage, problems and issue reports in Hammersmith and nearby locations:

• 
  xxx (@Fabs11111111) reported 13 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

• 
  FOG101 (@FOG1O1) reported 21 minutes ago from Brentford, England

  @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

• 
  Kam Shah (@TiffinSolutions) reported 24 minutes ago from Ealing, England

  @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

• 
  Martin Cain (@MartinCainActon) reported 27 minutes ago from Ealing, England

  @RichardBurgon Wee problem with @santanderuk?

• 
  Bethany Cole (@coleb86) reported 28 minutes ago from Ealing, England

  @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

• 
  Haneul 이하늘 (@ddibidibidilee) reported 54 minutes ago from Paddington, England

  @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Gander (@DaveGander) reported 2 minutes ago

  @santanderuk No it stays in the public domain. If you don’t like the world knowing there’s a problem then don’t cause a problem and you won’t piss me off

• 
  From The Land Of The Midnight Sun (@thenobbs) reported 4 minutes ago

  @santanderuk All the details entered in the app are the same as my online banking when I set the app up, so if there was a problem someone would have access to my online banking which they dont. Giving you a digital photo id is useless unless you can also view my face.

• 
  Ali (@callyoubetty) reported 6 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.

• 
  . (@Midnight_x83) reported 9 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.

• 
  rhoda roberts (@adhorstrebor) reported 14 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  Clippz (@Clippz) reported 16 minutes ago

  @santanderuk Why doesn't your chat feature work on your website. It has been broken for ages!

• 
  Michael Cleaver (@macleaver7) reported 24 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Sohail (@sohailnaeem2) reported 26 minutes ago

  @santanderukhelp @santanderuk I went to Santander high street branch and the customer service person said the only proof of ID accepted is passport or driving licence. Santander is excluding a section of community who do not fly and do not drive. Many pensioners & neurodiversed!

• 
  cassy x (@cassyx2184) reported 28 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  mia - working in Mental health peer support. (@Mia10975) reported 29 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'