Sky Outage in Smethwick, Sandwell, England

@SkyHelpTeam Plus take over £130 on DD for something I cannot watch & the charge me £80+ to have the privelidge of you fixing my service which I am getting robbed for

@SkyHelpTeam Basically call an engineer at whatever the stupid rates are you charge.

@SkyHelpTeam Your sky box isn’t receiving a satellite signal error

@SkyHelpTeam Nope, Every channel. Both signal bars have nothing and not locked. The rains not even that bad!

Bit of rain outside and the bloody sky stops working... didn’t want to watch the cricket anyway @SkyHelpTeam Absolutely sick of the service issues

@ShaunGibson19 @Leena21S @SkyUK @SkyHelpTeam Cancelling ours was one of the best things we’ve done. We get the sports app for £10.99 a month and never really watched anything else on Sky anyway.

@SkyHelpTeam absolutely exasperated - almost 2 weeks without TV due to unknown issue with main SkyQ box. Called x 4. Told would have engineer 14,15 or16 June - nothing - no courtesy call, no TV and 5 yr old daughter who wants to watch but cant @cartoonnetwork - txs for nothing

@SkyUK why is #skymobile signal so rubbish at weekends, you give free data and then the service levels drop! #poorservice won't be renewing with you next year! @O2 that's goes for you too! #rubbish!

@SkyHelpTeam currently on the line with the most rude and incompetent help desk advisor i have ever come across at any company Genuine issue with a renewal two weeks ago not being processed. Advisor not helping. Wont give his name or pass me to a mgr. He has now put me on hold!

Just checked out @SkyCinemaUK movie releases for June! C’mon @SkyUK, what an incredibly sad list of films! #SkyTV #SkyCinema #NotValueForMoney #Booooo #Crap #OneJob

@gemmarogers1 @SkyHelpTeam are the worst for this

@SkyHelpTeam I phoned up again tonight and thanks to Keenen my issue is sorted.

@imfrom1984 @MatchroomBoxing @SkySports @DAZN_USA @anthonyfjoshua @Andy_destroyer1 @EddieHearn Only way to send a message is to turn our backs on shit fights no one wants.

@SkyHelpTeam Is Walsall area down also mines been off since 11 this morning

So care to explain yourselves @SkyUK @SkyHelpTeam as we always pay our sky bills, we shouldn't be need to be cut off like that, what a way to lose your customs if that is how you treat them.

@SkyUK @SkyHelpTeam so about 20mins later after the call, our sky gets cut off, and about 20 mins ago, again my dad had answered another call from openreach and straight after putting the phone down our sky gets cut off. This is ridiculous, as we do pay the bills with you guys.

@SkyUK Are you in partnership with Openreach as I have a resolving issue on a matter, about an hour ago I had received a phone call from someone claiming they were from openreach, regarding my Internet connection, I told them I wasn't with openreach so put the phone down [Cont]

@SkyUK @SkyHelpTeam would like to know why sky retention team have lied to get me to renew my contract by saying my new deal is exact same package but they have removed items to bring the cost down!!!

How people don’t like @LewisHamilton is beyond me, he’s the very best at what he does and then has time to be a lovely guy, he’s made that young lad Harry’s day during the worst possible time for him and his family #lewishamilton #F1 #SkySports

@SkyHelpTeam @SkyUK why do you call 4 times a day and send emails saying exclusive offer to me. Which is more than I pay now after I told you I want to cancel

@SkyHelpTeam sky internet not working in Moseley birmingham

@SkySports Don, the good news is that they may have the red card overturned, the bad news is they may lose more when the footage properly analysed. #AVFC #shithousery

You know took it off #GaryNeville rubbing it in for a decade when he played. Now I have to take it from him as a pundit on @skysports Next season i'm watching via another provider. You guys carry on. With 1 less customer. Obviously hating #LFC is more important than revenue.

@jason_lfc79 @SkySportsPL @SkySports @ManUtd @Everton @LFC @Carra23 @GNev2 @ManCity Valid, gotta treat people how you'd have them treat you! FA and judicial system was weak! Spittings disgusting though . . .

@SkyUK what's the point of paying for @SkySportsF1 when they are all shown in Sky One 😂. I only watch the races so I think I'll cancel that subscription, not proving worth the extra

Shocking service from @SkyUK will be cancelling my contract 1st thing in the morning! 😡 luckily we have the internet for me to watch @TheMasters

@SkySports you’ve had all week to go over the course, the contenders and the build up. Stop cutting away from the golf to show us stuff we don’t want to see. If I tune one to sky sports golf, it’s because I want to watch golf, not someone I don’t give a damn talk about it!!

Why can’t media providers just get into the 21st century and make it easier for households, by having contracts based on a joint accounts. That way, both home owners can call up about any problems! Data protection my arse @virginmedia @SkyUK

@SkySports still feel the need to apologise for bad language heard when it’s after 9pm

Stop apologising for bad language 🙄 it’s game of football ffs #SkySports

Whilst @SkySports football commentators are bloody awful @PremierSportsTV surpassed them tonight with @BumperGraham's inane drivel........

@SkyHelpTeam can someone please help me get this sorted. Current service ends on Monday, I need a resolution. A month should have been long enough for you to sort.

@SkyHelpTeam Your twitter page states you are open from 08:30 - 21:00 just called to cancel some of my package and it tells me your closed, what a joke. What’s the point in having the option to cancel online then make me call. It’s just a con...

An absolute **** up the spurs game isn’t on @SkySports

@SkySports once again silencing the pitch microphones. Obviously didn’t like the Blues fans singing ‘**** the @EFL ‘

@Lukedfrt @SkyUK Well it looks like @SkyUK has got me over a barrel so once my contract ends in September I will definitely say goodbye to them and never ever take Sky television again they did nothing to offer me anything to reduce my monthly bill and yet they can call me a loyal customer

@BristolLive According to @SkyUK, Ofcom only look at Sky talk & internet this story would have no influence if you have Sky TV only. So you can terminate your contract if you have sky Talk or internet but not if it's early Sky TV according to Sky themselves as I,ve been on the phone to them

@Lukedfrt @SkyUK If sky stick to their guns, I'll wait for my contract ends in September & will never return back to them, pulling a stunt like this. Have you heard the new @TalkTalk ad you can take a contract out with them and I will not increase the price throughout the whole of the contract

@SkyHelpTeam Thanks but your online advice doesn’t help with the issue of a faulty battery where the phone randomly turning itself off when it’s on 100% battery & not switching on again until it’s connected to power

@SkyHelpTeam your call centre service is so poor. Already been on hold for 15 minutes to report a faulty mobile & no sign of call being answered

Sunderland beating Bristol R 1-0 at HT + already the talk on @SkySports is about how they'll go on to win at Wembley. Grigg took his goal well but we can cause them big problems. And Bristol R aren't out of it yet!

@Keithclubline @Simdru @Manc_Storm @ChrisAldred68 @Mcr_Storm @ManchesterArena @jonhammondtweet @Moforless @bradrubachuk @SKEWDOG9 @Frankp40 @neumy44 @23Pistolpete @Kleinendorst_K @steelershockey @SkySports I must try and get down the next time they play @BelfastGiants 😊 #icehockey

@SkyUK when you do everything by the book cancelling your subs you don’t cancel your DD Sky take your money and then use the excuse the bill was already generated so wont refund you unless you call back in a months time!!! Won’t be going back there

@TonyStampPC595 @SkyUK We've left Virgin, stupid constant price hikes. With BT now, broadband not as good but less that half the price

@SkyHelpTeam wasted hours with your team member Ashley on messenger.all I want to do is cancel sky broadband as I am moving home.

@SkyUK you man are lucky these games are shit and I don’t care bout my WiFi acting up

Been on hold with @SkyHelpTeam after asking to speak to manager about a complaint as they were “busy” on another line only to be cut of... excellent #CustomerService NOT!!!

Dear @SkySports I shouldn’t have to go looking for football on the red button nobody in there right minds wants to watch football greatest over a live football match you idiots sort your shit out #*****

I think you’d get a better quality of picture on a stream rather than the red button. It’s awful. #QPRWBA @SkyHelpTeam @SkyFootball

@SkyHelpTeam I’ve already been through this with your customer services team over the phone. Basically, nothings changed and I’ve had numerous engineers out and the signal and service is still poor. And looking at my Twitter feed it looks like there’s thousands of others exactly the same!

@SkyHelpTeam There’s no point because nobody is helping and I can’t cancel because I’m in contract and you won’t reduce my price because I’m in contract and you won’t refund my money you’ve taken incorrectly.

Absolutely hate talking to @SkyUK - Can’t wait to cancel my contract, definitely would not recommend to anyone after the experience I’ve had over the past few months. Angry is an understatement! #WorstCustomerCare #WorstDay

@SkyHelpTeam Tried that and no luck. Tried another machine with same issue. Will try in MacOS later

@emmalouisebarr @ethangravestock @SkyUK Mine has also been down a week. Stopped working last Wednesday. Prior to that it kept cutting out. I’m seriously considering changing providers.

@SkyHelpTeam Afternoon, I raised an issue with router firmware on the phone app, and was flagged for downgrade. A couple of days later I get a txt asking if my issue is resolved. I reply no and I've had no response for nearly a week

@SkyHelpTeam I HAVE kept previous number. That’s definitely the line in use. It’s also the number registered in my Apple ID info on phone. HOWEVER, it’s not the number appearing on people’s phones when I text them. Bizarre. Your link won’t help as it’s about keeping old number. I’ve done that

@SkyHelpTeam Restarted my mobile and I now have service on my 'phone as well as TV. False alarm @SkyHelpTeam

Probably the worse customer service I’ve ever seen @SkyUK ..

@SkyHelpTeam Excellent customer service from Hassan 👍

@SkyUK @SkyHelpTeam Terrible customer service. Trying to cancel father-in-laws Sky TV, on phone for half an hour enduring hard sell tactics. Thank God he had me to talk on his behalf, feel sorry for elderly and vulnerable who have no one to help them. Disgusting.