Sky Outage in Smethwick, Sandwell, England

@SkyUK @SkyHelpTeam problem with sky box reported August and engineer booked for Sept between 12.00 and 17.00. Engineer texts at 17.43 to rearrange stating if I miss appointment or call to cancel or reschedule on the day I will be charged £25!!! Excuse me!!!! 👎customer service

What a shocking service @SkyUK provide!!!

@SkyHelpTeam Okay, but I’ve wasted 40 minutes of my life on the WebChat that I’m never going to get back and haven’t seen a resolution....

We can look at our own club and see the tests for take over clubs is not fit for purpose. We can use #avfc as another example club that nearly went under trying to get back in the prem. 70% of the issue is money from TV never goes to anyone.. #Bury #bolton #wba #skysports

@SkyHelpTeam @SkyUK You can help by constantly stop lying to me and provide me with the service that I am paying for, you said you we going to send me a box. Send the Box and I'm not paying £30

@SkyHelpTeam @SkyUK I completely understand why so many people HATE sky, they are absolutely shocking. If I send you a email in ENGLISH, the least I would appreciate is the person reading/responding can also read/write in English, telling me what I wrote in the email doesn't help

@SkyHelpTeam is there a problem with your broadband again in my area, 🤬🤬🤬

Jimmy Saville chants go on forever but it only takes 2 seconds of “SKY TV IS ******* SHIT” to be muted @SkySports 👍🏻😂 #LUFC

Thanks to Paul @SkyUK who responded to my tweet, replied and then called me, I’ve just got 2 x 10GB sim only deals for a total of £26pm - saving me £15pm verses @o2 and giving James 10x data. And we can roll it over. @o2 just replied saying they couldn’t help!

@SkySportsPL @SkySports @Wolves @skysports_bryan @premierleague And I fully support....

@SkyUK you ask us to refer friends and when we do your service is appalling, four times my referral have tried to rectify issues..oh and still not received the £100 for referring #nothappy #maycancel

@jamie_rooney06 @brfootball @SkySports Ours is shit, @Wolves sign someone ffs

@SkyHelpTeam @SkyUK no internet since Sunday, new router not fixed fault problem, engineer arranged to come between 11-1 today phone call at 12.30 re-arranging til the 12th, spent about 3 hrs on phone & now can’t get through to complaints team #notimpressed

@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.

@IndyHothi @SkyHelpTeam @SkyUK @bt_uk switch to BT, I’ve never had problems with BT.

@oneboxtele @AndrewJFrizzell @SkyUK The picture isn’t the problem....

@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.

Gonna have the biggest party once my @SkyUK contract is up! Worst internet connection I have experienced in my life! You’re all invited 😃#SkyUK #Internet

@LolaSunnybutter @SkyUK :( that sucks.

@SkyHelpTeam yet again no internet!!!! Getting fed up of this poor service!!!

@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service

@SkyUK so after just under 2 years of continuous problems @SkyUK re and I mean reassured me the problems had ended..... guess what. Problems have happened again. This time, get your equipment out my house. Shit service. I’ll be changing service!!!!

@SkyUK thanks for almost trebling my bill without any warning. You’ll be getting a call in the morning the cancel my account.

That Aliyah Marie girl does anything and it’s reported on faster than a deadline day move by SkySports... thought y’all didn’t like her wtf

@SkyUK @skyatlantic I was just about to watch a short 6 minute clip but I had to entertain a 2 minute & 20 second promo, dull as, I’m never ever going to watch adverts. #perspective #cmon #FFS #EmployingNonAttentionToDetailStaff

@wolves_ink @virginmedia @Newey_7 @SkyHelpTeam @CoopEnergy have well and truly let us down, over charged, no communication and still waiting for a call back from last week! They are the worst I’ve encountered for this

@wolves_ink @virginmedia @Newey_7 Our @SkyHelpTeam broadband hasn’t worked since installation despite calls and an attempted booster fix. Know how you feel mate

@FootballerGay @emilyhewertson @SkyBetChamp @gaytimesuk @5liveSport @EFL @FA @PFA @SkyBetLeagueTwo @SkyBetLeagueOne @premierleague @SkySports It's about time football moved on from the terrible homophobia that has sadly inflicted it too often.

@DrDavidGK @SkyUK “Very slow”

@SkyHelpTeam @OmbudServices Oh thanks send me to a page to go through things we’ve been through repeatedly with support when they eventually reply to messages and the phone.

@OmbudServices @SkyHelpTeam is utterly inept at dealing with crap connectivity through their hub making skyq useless, poor internet, constant dropouts and loss of connections. They won’t even acknowledge a complaint. Keep being fobbed off to messenger who are just useless.

What a way to treat customers @SkyHelpTeam way to keep the £££ coming in eh

So had a lovely phone call with @SkyUK as i wanted to change my package as the bill is too much only to find out i cant because of outstanding debt on my sky mobile sim which i cancelled so now im stuck paying £150 a month because the cs team wont help thanks!

@SkyHelpTeam Plus take over £130 on DD for something I cannot watch & the charge me £80+ to have the privelidge of you fixing my service which I am getting robbed for

@SkyHelpTeam Basically call an engineer at whatever the stupid rates are you charge.

@SkyHelpTeam Your sky box isn’t receiving a satellite signal error

@SkyHelpTeam Nope, Every channel. Both signal bars have nothing and not locked. The rains not even that bad!

Bit of rain outside and the bloody sky stops working... didn’t want to watch the cricket anyway @SkyHelpTeam Absolutely sick of the service issues

@ShaunGibson19 @Leena21S @SkyUK @SkyHelpTeam Cancelling ours was one of the best things we’ve done. We get the sports app for £10.99 a month and never really watched anything else on Sky anyway.

@SkyHelpTeam absolutely exasperated - almost 2 weeks without TV due to unknown issue with main SkyQ box. Called x 4. Told would have engineer 14,15 or16 June - nothing - no courtesy call, no TV and 5 yr old daughter who wants to watch but cant @cartoonnetwork - txs for nothing

@SkyUK why is #skymobile signal so rubbish at weekends, you give free data and then the service levels drop! #poorservice won't be renewing with you next year! @O2 that's goes for you too! #rubbish!

@SkyHelpTeam currently on the line with the most rude and incompetent help desk advisor i have ever come across at any company Genuine issue with a renewal two weeks ago not being processed. Advisor not helping. Wont give his name or pass me to a mgr. He has now put me on hold!

Just checked out @SkyCinemaUK movie releases for June! C’mon @SkyUK, what an incredibly sad list of films! #SkyTV #SkyCinema #NotValueForMoney #Booooo #Crap #OneJob

@gemmarogers1 @SkyHelpTeam are the worst for this

@SkyHelpTeam I phoned up again tonight and thanks to Keenen my issue is sorted.

@imfrom1984 @MatchroomBoxing @SkySports @DAZN_USA @anthonyfjoshua @Andy_destroyer1 @EddieHearn Only way to send a message is to turn our backs on shit fights no one wants.

@SkyHelpTeam Is Walsall area down also mines been off since 11 this morning

So care to explain yourselves @SkyUK @SkyHelpTeam as we always pay our sky bills, we shouldn't be need to be cut off like that, what a way to lose your customs if that is how you treat them.

@SkyUK @SkyHelpTeam so about 20mins later after the call, our sky gets cut off, and about 20 mins ago, again my dad had answered another call from openreach and straight after putting the phone down our sky gets cut off. This is ridiculous, as we do pay the bills with you guys.

@SkyUK Are you in partnership with Openreach as I have a resolving issue on a matter, about an hour ago I had received a phone call from someone claiming they were from openreach, regarding my Internet connection, I told them I wasn't with openreach so put the phone down [Cont]

@LeeSimmo73 @SkySports ******* they'll be no commentators aloud to give their opinion at this rate Lee .. getting like the ******* bin dippers your lot

@_danswfc @swfc @bazzabannan25 @SkySports ****** idiot

@SkyUK sort it out I have been waiting for an engineer since 21st August. I am now being told that I have to wait till 12th October. Customer service lady telling me I wont get loss of service taken off my bill until you fix my TV! Erm don't think so.

@gageykev @SkySports Birtles seems to have a bit of a problem with us he was trying to.convince his fellow commentator that mcgoldrick deliberately elbowed someone first half and there was nothing in it It's not even been mentioned elsewhere He had made his mind up before he even saw the replay

@gageykev @SkySports Commentating way way over the top but it’s red, was just too slow and got caught leaving a foot where it shouldn’t be.

@andymillsy @gageykev @SkySports Gary Birtles was biased against us all match to the point he has a vendetta. Nearly muted the commentary. Blokes a total idiot.

@SkyUK @SkyHelpTeam problem with sky box reported August and engineer booked for Sept between 12.00 and 17.00. Engineer texts at 17.43 to rearrange stating if I miss appointment or call to cancel or reschedule on the day I will be charged £25!!! Excuse me!!!! 👎customer service

@SkySportsPL @SkySports What a stupid comment. If you take the best player out of any side they’d be worse for it. He just has to go to extremes.

@gageykev @SkySports It's Gary Birtles, up there with Garth Crooks as one of the worst pundits, he has still not forgiven us for beating Forest in the playoffs all them years ago.

@bt_uk It’s ok, thank you for your help. It’s obviously @SkyUK not able to inform us properly with what is going on which results in them loosing there customers!