Sky Outage Report in Ponteland, Northumberland, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Sky
Sky is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (64%)
-
TV (13%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Sky outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Washington, North Shields, Hebburn, Cramlington and Blyth.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
||
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
-
LymphomaLad
(@SteveCoyne6) reported
from
Longbenton, England
@SkyHelpTeam could an engineer -hypothetically- move my dish to another wall of my house due to poor signal where it is?
-
Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
@skytv @SkyHelpTeam I’ve got no satellite signal and I can’t get a engineer out until the 24th that’s over 2 weeks with no television
-
Martin
(@_MartinDean) reported
from
Blyth, England
@SkyHelpTeam The lights are all on but power and WiFi are green. Internet and voice are amber I can’t seem to get anywhere fixing the issue.
-
Chris Lewin
(@ChrisLewin) reported
from
Blyth, England
How difficult is it to speak to someone @SkyHelpTeam! I’ve never known a company who make it difficult to actually speak to someone.
-
Alexandra Lee
(@xAlexandraLeex) reported
from
Ovingham, England
@SkyUK The fact that it literally is just streaming and no hard drive to actually record things, the cost of the tv package shouldn’t be the same as SkyQ. There should be a reduction in price for what is just a streaming service. I’m pretty disappointed with it tbh
-
Richie Winship
(@WinshipRichard) reported
from
Gateshead, England
This lot on sky givi g it large about cabbage heed ffs He's a good bloke, He's on 1000 games, Let him have his 1000 games, He's had no money. **** off @SkySports he's got us 2nd bottom you fools. #bruceout #NUFC
-
Richie Winship
(@WinshipRichard) reported
from
Gateshead, England
@SkySports stop this 🤮🤮🤮 He's statistically the worst manager in Premier league history
-
Lady Molly Brooke
(@Mollycutedog01) reported
from
Whitley Bay, England
I have never shouted at the tv sooooooo much @SkySports @PaulMerse - ye need to come to a game and listen to the fans petal x we know it isn’t going to be a quick fix but jeeez Divent wipe out me squad 17 players???? Someone pass me oxygen
-
Gamer Nights Online
(@GamerBelsh) reported
from
Prudhoe, England
@jnbain @SkyHelpTeam Yes apparently major outage, but not 100% on cause
-
Pete Hind
(@toonpete85) reported
from
Newburn, England
So @SkyHelpTeam texted me at 6am on Wednesday morning saying that all the problems in my area were fixed.... that was evidently a LIE.
-
Pete Hind
(@toonpete85) reported
from
Newburn, England
I'll keep asking until you bother to reply @SkyHelpTeam... I'm trying to work here but having precisely no success thanks to my terrible WiFi.
-
Martin
(@_MartinDean) reported
from
Blyth, England
@SkyHelpTeam So it seems that there are no issue now but it’s still not connecting no matter how many times I follow the instructions.
-
Pete Hind
(@toonpete85) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam That's it, it says there's a local issue (reported on 15th Dec, ie. next week?!) but not what the issue is or when it might be fixed. My landline has also been down since early last week - I live with my 75-year-old mother and if I'm out that's her only method of contact
-
Pete Hind
(@toonpete85) reported
from
Newburn, England
@swanzmatt @SkyHelpTeam Jesus mate 😑 my landline has been down for about a week as well. My broadband keeps coming back then dropping again after a couple of minutes
-
David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam Do you know I freely feel quite annoyed I’ve been a sky customer for over 23 years, I have a sky HD plus box, I’m sure my subscriptions got to where you are now, you’re giving away loads of stuff for sky Q customers i.e. discovery plus what do we get your loyal cust.
-
Duncan Smallman
(@cpt_liceboy) reported
from
Cramlington, England
Hey @SkyUK could you get your customer service sorted. My mother in law has been waiting for two days for her phone line to be repaired, that happens to be two days since my father in law died. You're making a difficult time worse #skymedia #SkyUK
-
Pete Hind
(@toonpete85) reported
from
Newburn, England
@SkyHelpTeam Also what about the landline issue? Do I need to call in about that as well? From the landline that hasn't been working for knocking on three weeks?
-
Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Newburn, England
@SkySports FIFA telling us that the ‘young generation’ who’ve never been asked or polled want a World Cup more often.. This is down to money for the top flight & nothing more! #corruption
-
Linda Wharton
(@linda666wharton) reported
from
Ouston, England
@SkyHelpTeam are you aware of any internet problems in DH8 please. Last 2 days have been a problem
-
Alicia Clayton
(@aliciagraceee) reported
from
Newburn, England
@SkyUK my Netflix isn’t working due to the internet. Please help
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Emma
(@emma_jones85) reported
@SkyHelpTeam how long does it take for IT to sort out an ‘issue’ which they can’t explain to me?
-
Emma
(@MissEW1985) reported
@SkyHelpTeam any idea when customer service phone lines will re open? 30 minute wait time so phone cuts off. Thanks!
-
Tom
(@tommms) reported
@SkySports Well they will be going down!
-
Phil Mann
(@philmann80) reported
@SkyHelpTeam Still have an issue, but the automated response said theres an issue in my area. However, the service status checker says there no issue in my area. Confused!
-
Nik Coultas
(@nikcoultas) reported
@SkyHelpTeam can you please tell me what the option on the IVR is is to talk to someone about broadband problems, it keeps trying to text me a link to a website that i can't access cause the broadband is down ! and then just says sorry call back later. tried 6 times #misery
-
Nad Hoque
(@HoqueNad) reported
@SkyHelpTeam is your internet connection down in the Burnley area? Telephone and internet not working since yesterday. Rang your customer service line and no help!!!
-
adrian warren
(@apgloria) reported
@MJH4192 @ant_m85 @SkyUK You lose UHD if you cancel multi room!. Bloody con merchants
-
CrestOfTheSyndicate🏴🇨🇦
(@Crestsyndicate) reported
@SkyHelpTeam I've done all this but it's still out, it's been out for 24 hours now. I cant even ring to find out what the problem is. It is in the GL5 area
-
Louise Goode
(@ShminkyPinky) reported
@SkyUK when you're left with no option but to take to Twitter to report an issue because the website takes you round in circles when you're looking for help! My broadband is cutting out regularly every day and I'm working from home! Help!
-
Phil
(@DaddyOnSwitch1) reported
@SkyUK I didnt get a DM guys was there a problem ???