Sky Outage Report in Ponteland, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at Sky
Sky is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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Wi-fi (14%)
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TV (14%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (3%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Sky outage reports came from the following cities: Newcastle upon Tyne, Bedlington, Hebburn, Gateshead, Prudhoe, North Shields, Blyth, Whitley Bay, Wallsend, Washington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Ciarán
(@farrenciaran) reported
from
Whickham, England
Thanks @SkyHelpTeam for wasting an hour of my life for nothing. I was called months back asking how happy I was with my services and if I want to and insurance for any of my smart devices. I said no - on the call I made the agent aware that my Internet signal is shocking.
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam Do you know I freely feel quite annoyed I’ve been a sky customer for over 23 years, I have a sky HD plus box, I’m sure my subscriptions got to where you are now, you’re giving away loads of stuff for sky Q customers i.e. discovery plus what do we get your loyal cust.
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Phil Mason
(@philmason01) reported
from
Cramlington, England
@SkySports What an absolute load of tosh!! It’ll never happen
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Chris Lewin
(@ChrisLewin) reported
from
Blyth, England
@SkyHelpTeam I’m still struggling, can you provide a direct number for the technical team, as having issues with my main box as well as multi room box and it’s been like this for over a week! Paying for something I can’t use and the service to get through is horrendous
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Davy
(@davidisageordie) reported
from
Whitley Bay, England
@SkySports Championship refs are the worst in the world. I would even want them to ref my sons U11s
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Pete Hind
(@toonpete85) reported
from
Newburn, England
So @SkyHelpTeam texted me at 6am on Wednesday morning saying that all the problems in my area were fixed.... that was evidently a LIE.
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Pete Hind
(@toonpete85) reported
from
Newburn, England
@swanzmatt @SkyHelpTeam Jesus mate 😑 my landline has been down for about a week as well. My broadband keeps coming back then dropping again after a couple of minutes
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Lady Molly Brooke
(@Mollycutedog01) reported
from
Whitley Bay, England
I have never shouted at the tv sooooooo much @SkySports @PaulMerse - ye need to come to a game and listen to the fans petal x we know it isn’t going to be a quick fix but jeeez Divent wipe out me squad 17 players???? Someone pass me oxygen
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Paul Naples-Hails
(@naps154) reported
from
Wallsend, England
@SkyHelpTeam Don’t care what you say can or can’t do. Hung up on your rubbish service centre won’t be getting in contact. Stick contract where ya want. Won’t be paying for rubbish service as for valued customers you should be ashamed of service
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Linda Wharton
(@linda666wharton) reported
from
Ouston, England
@SkyHelpTeam are you aware of any internet problems in DH8 please. Last 2 days have been a problem
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Richie Winship
(@WinshipRichard) reported
from
Gateshead, England
This lot on sky givi g it large about cabbage heed ffs He's a good bloke, He's on 1000 games, Let him have his 1000 games, He's had no money. **** off @SkySports he's got us 2nd bottom you fools. #bruceout #NUFC
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Stephen ‘Murf’ Murtha 🍥 #GolfMates
(@MurthaOfficial) reported
from
Newcastle upon Tyne, England
@SkyUK is there a mobile coverage problem in Newcastle?
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
@skytv @SkyHelpTeam I’ve got no satellite signal and I can’t get a engineer out until the 24th that’s over 2 weeks with no television
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Paul Naples-Hails
(@naps154) reported
from
Wallsend, England
@SkyUK and the award for worst customer service goes to Sky. Absolute shambles of a company. Allow people to cancel your services twice and yet expect me to waste hours on phone to get no answer or passed from person to person. Shambles!!! 🤬🤬🤬
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Pete Hind
(@toonpete85) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam That's it, it says there's a local issue (reported on 15th Dec, ie. next week?!) but not what the issue is or when it might be fixed. My landline has also been down since early last week - I live with my 75-year-old mother and if I'm out that's her only method of contact
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Richie Winship
(@WinshipRichard) reported
from
Gateshead, England
@SkySports stop this 🤮🤮🤮 He's statistically the worst manager in Premier league history
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Chris Lewin
(@ChrisLewin) reported
from
Blyth, England
How difficult is it to speak to someone @SkyHelpTeam! I’ve never known a company who make it difficult to actually speak to someone.
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Martin
(@_MartinDean) reported
from
Blyth, England
@NorthEastEngBVB @SkySports As I’ve said once before mate I totally think they bought the right more cos they just like having the biggest collection of football. They don’t really give a **** about anything other then the premier league.
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Alicia Clayton
(@aliciagraceee) reported
from
Newburn, England
@SkyUK my Netflix isn’t working due to the internet. Please help
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Liz
(@LizH_11) reported
from
Ryton, England
@SkyHelpTeam Have reset hub still no 4th green light several people in area having same problem
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Holling
(@SusanHolling2) reported
@SkyHelpTeam My partner was told that he could extend the broadband to coincide with the tv package . That it would go off then straight back on , but no it didn’t come back on and has now been told you can’t do that . It’s shocking customer service . I have a daughter doing her GCSE’s
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Andrew Hartopp
(@andyuk1974) reported
@SkyHelpTeam i can see that some of my skytv deals are coming to an end at theend of the month but i have not had any notification to renew or what new deals are available, i cant phone as i work during times phones are available, can you help
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Citeh
(@okayokay12321) reported
@BurgerTHC @SkySports It’s to show support and solidarity to their friend in what is an extremely difficult time. Giving money isn’t the only good gesture you can do fella
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KG3
(@KG367919716) reported
@FrankGCoyle @aboutceltic @SkySports Was the worst player on the park
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Paul
(@8gzd8k76nM) reported
@Rachel_A_P_ @SkyHelpTeam It’ll be fixed as per the domestic SLA you have due to paying for a domestic service. If you rely on it for work you either need to get into the office when its down or pay for a business line that has the SLA you seem to think you need but don’t want to pay for
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Owner
(@klcklc49) reported
@SkyHelpTeam is sky mobile down? Trying to buy a phone but keep getting booted out??
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Sharon Meek
(@SharonR37144344) reported
@SkyHelpTeam Please supply the contact number. All online help is sending me in circles. I want to speak to a human who can help
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Mat
(@Mat12081981) reported
@SkyHelpTeam Hi, this was the conversation I had with the customer service team when it was originally ordered. It should have been like for like but what was sent wasn’t. You are saying to have the same conversation with them again. 🤷
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Susan Holling
(@SusanHolling2) reported
@SkyHelpTeam That isn’t really good enough though is it ! We have been with sky for 11 years + years and are only changing because the broadband you claim is super fast cannot even stay on and is slow when it does .
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Simon Cox
(@SCoxy31Real) reported
from
Thundersley, England
@jameswhyte81 @SkyHelpTeam I know mate online check says no issues in your area but I can’t get TV or WiFi so clearly there is a problem. For what we pay it’s a disgrace to be honest.