Sky Outage in Broxbourne District, Hertfordshire, England

@SkyHelpTeam hi my broadband has been awful all day! I’ve done the usual steps turning off and in again, unplugging wires and plugging back in, i use a micro filter, I’ve tried changing the wireless channel, I tried doing your diagnostic tests but that’s down, and your website

@SkyHelpTeam my internet has been down for 3 days, no eta on a fix, surely someone know what’s wrong and when it will be fixed

@Social_Daisy @SkyHelpTeam Easily the worst broadband ever. 😤

@SkyHelpTeam your broadband is utter crap pay for ultrafast and get rubbish signal upstairs shouldn't matter with the amount of people streaming... how can I bust the signal to upstairs

@SkyUK no broadband signal in RM1 1af area of Romford why and jump long for

Once again @SkyHelpTeam has screwed me over. When I cancelled BT sport in March cos of pandemic they said when I put it back it will be same price. Liars! Trying to charge extra £25 a month iso original £12. 45mins to be told by they dont give a **** @WhichUK @Ofcom

@SkyHelpTeam I have DMd you further re my problem. Not happy at all.

@SkyHelpTeam annoyed now. Recurring problem. Engineer attended but fault recurred. Booked a new appointment but you cancelled as apparently had been resolved. Which it hasn’t. And can’t talk to a human being as everything directs me to online. Need to rearrange urgently! 🤬

@SkyHelpTeam Don’t have the option to hold the line sadly. My Sky ID is connected to when I was customer with you 8 years ago so can’t do anything now I’m a new customer again and this month my bill is double what it usually is for no reason. Can you advise how I speak to someone?

@SkyUK How can I speak with someone, I have 2 issues that can’t be solved online or through Sky app or Sky community Not a vulnerable customer so you won’t put my call through? #complaint #Skyissues #CustomerService

@SkyHelpTeam Can we escalate this problem pls - this service issue and customer service issue needs resolving - all it would take is a phone call !!

@SkyHelpTeam I do t know what else to do? Your telephone team also don’t know anything updates at all .... it’s just awful situation!

@SkyHelpTeam This is not an engineer problem - pls pls can some one just call and explain to me what is happening ?

@SkyHelpTeam Pls pls don’t tell me to use your services on the Internet — can someone pls call me to discuss not having internet for over 2wreks and not one piece of correspondence or help from sky WHATSOEVER!.... this is beyond appalling service from a BILLION pound company!!! I am really

@SkyHelpTeam I am now 9 days into no broadband or home phone - I’ve received one update from SkY 3 days ago - still nothing else - it’s quite appalling service if u ask me - just a message saying you’re working on it would suffice just being left in limbo constantly

Never had a problem with @SkyUK but when I’m out of contract and @virginmedia could give me a better deal, of course I am going to switch. What I don’t like is how unprofessional the sky agent was about the fact I was switching to Virgin ... NOT NEEDED 🤬

@SkyHelpTeam when you’ve been without broadband for over 4 days I don’t think an automated message saying you’re aware of the problem and you’ll send a text when it’s working is appropriate customer service, or is it?

Awful customer service from @SkyUK no broadband, earliest engineer we can get is 10 days time (unless we’re willing to pay extra) and this keeps happening. @Ofcom

@SkyHelpTeam hi our broadband is down - orange light on hub for Internet. Any known issues in se23? Done the online diagnostic with no joy. Thanks.

@SkyHelpTeam I am an NHS worker WFH and my broadband has stopped working. 2hrs of going round in circles with online support. Now way to speak to anyone. Please help!!!

@SkySports @WatfordFC @LutonTown can someone from sky explain why watford v luton is not live on sky. why ******** are they showing Wycombe v Swansea oh! Tasty.

@SkyHelpTeam my Sky broadband services were meant to be activated yesterday and haven’t been. I keep trying to call but it sends me back online where I can’t get the help I need

@SkyHelpTeam We cancelled our subscription in April. Are you coming to remove the equipment? There are bits falling off the Sky dish. Would preferred to have phoned or emailed you with this query but you prefer to hide behind a maze of unhelpful help options on your website.

Dear @SkySportsRL @SkySports please watch the NRL and then replace our commentators to match these. I NEVER thought I’d say it but 1. Eddie and Steve were better and 2. I prefer the BBC commentators. Quite honestly they’re dreadful on sky at the moment. Kind regards, Rachel

@SkyUK your WiFi is the worst 😡😡😡😡😡😡

@SkySports How am i meant to cancel my subscription to you? tried via website and phone and still unable too!!!

@jim_millen @SkyHelpTeam Morning Jim, did Vodafone refund you? Sky telling me it’s not their problem and to contact the scammers directly.

@sjb_bishop @SkyHelpTeam Did 02 refund you? Sky unwilling to help saying it’s not their problem.

@SkyHelpTeam please make contact, order placed early August and not received, followed up 12th Sept had no comms since. Every call ends up sending me a text to follow for help which does'nt so can't get through to someone.

@AntHam88 @SkySports If last 2 weeks are anything to go by Ant. You have **** all chance of winning super 6.