Virgin Media Outage Report in Westhead, Lancashire, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Wigan
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
-
Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
-
Andy Daley (@AndyDaley) reported from Roby, England@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
-
Nick holt (@Holty_74) reported from Wallasey, England@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
-
Alan Dean (@alandean1878) reported from Roby, England@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
-
Ada Yoga🧘🏾♀️ (@Krys_yogi) reported from Liverpool, England@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
-
sarah nugent (@sarahnuge) reported from Roby, England@virginmedia Liverpool not working either, can’t even access website or phone
-
Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
-
Ada Yoga🧘🏾♀️ (@Krys_yogi) reported from Liverpool, England@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
-
Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Charlotte (@charlottemary0) reported@virginmedia Unable to load that link... Any clues as to how long ‘this period’ might go on for? And any explanation for the poor customer service and lack of comms in cancelling an appointment? We still pay the full bill despite receiving a lesser service then?
-
PSW 💙💙💙 (@jjsamos) reported@virginmedia I have been trying to talk to a competent human since 10am this morning just to get my broadband services resumed after my house was flooded. The experience has been so bad I now want to leave you
-
JakkuDrifter (@jakkudrifter) reported@virginmedia SL65AE absolutely diabolical service - wait - non-service - that I’m paying for. This area has seen service interruptions for weeks. No way near good enough.
-
David (@djw_365) reported@virginmedia Hi, I generally have good WiFi throughout the house but I’m working from home and am at one of the furthest points from my hub and have poor WiFi signal - I’m going in circles on your website trying to buy a WiFi booster! Any chance of some help?
-
Kaleb Cox (@Kaleb_JCox) reported@virginmedia Current download speeds are at 5mpbs. My package is "M200 Fibre Broadband" Help a guy out, please! (Already check for service issues, there aren't any & run all the normal troubleshooting steps, eg restarting the router and my other gear.)
-
GJM (@zombie_apoc1) reported@virginmedia not a GR8 start. Had Hub 4 installed and only getting 600MBPS with cable and only 20 MBPS by WiFi in some areas. Called and asked for VM adapters and phone was put down on me 😪
-
Dev⚡️ (@Dsgiddz) reportedI love wearing my oversized Virgin media hoodie to the gym because A) it’s such a sik pump cover and B) I can feel the rage of people who want cus at me for their bad service lmao
-
Edward swift (@Ed_Swift) reported@virginmedia It has been impossible for me to get through to anyone who can help with that number, no matter how many times the social media team refer me to it or emails mention it. Your complaints team are unreachable.
-
snowonxbox (@snowsbal) reportedvirgin media wifi is so bad atm tf they doin
-
Charlotte (@charlottemary0) reported@virginmedia No reference given, she really was most useless and rude the woman I spoke with. SW90RZ Your training seems far superior already. Thank you