Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet | |
| Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Greg O'Connell
(@Gregster29) reported
from
Wallasey, England
.@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.
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Robert Ashton
(@rashmanlfc) reported
from
Wigan, England
@springviewer @virginmedia Always seem to have problems with yours
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Ann Edwards
(@annedwardsrl13) reported
from
Bryn, England
@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
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@dgparkinson
(@DGParkinson) reported
from
Standish, England
@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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soph
(@imsophieeee) reported
from
Birkenhead, England
Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭
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Chris Morris
(@dredzombie) reported
from
Newton-le-Willows, England
@virginmedia what’s up with cable broadband. WiFi totally dropped out, did a reset now its only 41mbs. Can’t even get on your web page to see if you are doing a fix or not
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paul smith
(@smigdog39) reported
from
Seaforth, England
@virginmedia my tvbox is broken hod can i a new get one
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afc warner colts u15s
(@kevello) reported
from
Liverpool, England
@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia ur internet service is down in St. Helens Merseyside and cant call up as phone auto disconnects
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nicola mason 🕷
(@snicky37) reported
from
Birkenhead, England
@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
Eccleston, England
Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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liam
(@robboliam) reported
from
Liverpool, England
@privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it
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Tom Clegg
(@Cleggy_96) reported
from
Liverpool, England
Virgin media being down hasn’t effected me at all cos it never ******* works anyway, I burn through all me data in a week 🙄
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Jess Hanson
(@JessHansonx) reported
from
Wigan, England
@virginmedia lots of problems with our virgin! How can I speak to somebody!
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you tell me when it’s going to be fix cos i want money back cos i can’t do my work at home and you are stoping me from working i want to make a complaint cos i pay for a service what you are not providing 😢
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Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
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Linda Statham
(@lindastatham) reported
from
Warrington, England
@virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵
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Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
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𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴
(@JamesMUFCOhMy) reported
from
St Helens, England
Whys virgin media being so bad today
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GRAEME SMITH
(@MrGraemeSmith) reported
from
Liverpool, England
Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@redmeister81) reported
@KurtMcBain @virginmedia They make it as hard as possible to cancel Cc @MartinSLewis
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Anna
(@a_tuts) reported
@virginmedia LOL so nothing if it’s down a FULL day
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Dan C
(@claaarkkkeeeeey) reported
@virginmedia Person at the insurance line have said there has been a complaint 04/05/22, virgin contacted insurance team and confirmed no insurance. I tried giving the person the IMEI number they say they cannot check via this. They require a policy number which customer service won’t give me
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Kerry Oh
(@ParrPowelWalsh) reported
@virginmedia DISGUSTING 3 WEEKS OF HELL FROM@VIRGIN MEDIA AFTER BEONG A CUSTOMER FOR 10 YEARS THEY CANNOT TRANSFER ME OVER TO NEW HOUSE LIES AFTER LIES ON THE PHONE … IN 2 DAYS IVE SPOKE TO JUST UNDER 50 PEOPLE TOLD ALL DIFFERENT THINGS BUT ALL SAY CALL YOU IN AN HOUR
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Stuart Monteith
(@stuart_monteith) reported
@sxaTech @virginmedia Get a decent router and put the Virgin one into modem mode. We have stupid ping timeouts, etc. until we did that.
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StevenD
(@StevenD1632) reported
@virginmedia can you please advise if there are ongoing issues in HX2 7HT. We have no internet at all?
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Hannah
(@awfcftw) reported
@virginmedia hi. My virgin media box is trying to load channels and is stuck at 16%. I’ve entered the error code online and followed the instructions but it still isn’t working. Please help.
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Gary MacAlister
(@GaryMaca) reported
@EGX @virginmedia Thanks for the reply -Yeah, I gave it a go but it doesn't recognise my log in details. I called Virgin Mobile & they said I was not eligible. It was for customers with Broadband, Landline or TV only. Sadly as a Mobile customer I was not eligible :(
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Amelia Louise
(@ameliaa_hall) reported
@virginmedia They are dropping out the WiFi isn’t as strong as it should be, even the hard wired is not working, we have chase led for work and called several times, no one can help up, the man told me yesterday that they can’t even send someone to look at it even though this has been months!
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A v u
(@Avuyonce) reported
@virginmedia Same issue I had yesterday I can’t get through to anyone on the call. Only an automated message saying an engineer is aware of the issue and are working on it. I can’t keep going to town to do my work this is ridiculous