Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 11/23/2025 18:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Chorley, Warrington, Leyland and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Total Blackout
United KingdomLiverpool Internet
United KingdomChorley Internet
United KingdomLiverpool TV
United KingdomWarrington Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • iamcraigadamson Craig Adamson (@iamcraigadamson) reported from Liverpool, England

    Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

  • jenlew1983 Jeanette Lewis (@jenlew1983) reported from Liverpool, England

    Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • Mattj1878 M Joni (@Mattj1878) reported from Warrington, England

    @virginmedia @Tyson_Fury @DillianWhyte It's not working is it?

  • KeithJBolton Keith Bolton (@KeithJBolton) reported from St Helens, England

    @virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services

  • Baxy2001 Baxy (@Baxy2001) reported from Wigan, England

    @virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.

  • Rebekah87816847 Rebekah Jones (@Rebekah87816847) reported from Birkenhead, England

    @virginmedia ... down AGAIN ... seriously get it sorted ..

  • wirraldad WirralDad Rob (@wirraldad) reported from Wallasey, England

    @UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

  • KeithJBolton Keith Bolton (@KeithJBolton) reported from St Helens, England

    @virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • StuartWilksHeeg Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England

    I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.

  • clarebellla Clare B (@clarebellla) reported from Liverpool, England

    @virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning

  • tweetsfromchlo Chlòe (@tweetsfromchlo) reported from Liverpool, England

    Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • kkgorny1972 Kev (@kkgorny1972) reported from Liverpool, England

    @NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

  • Rebekah87816847 Rebekah Jones (@Rebekah87816847) reported from Birkenhead, England

    @followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nadeem74159629 Nadeem (@Nadeem74159629) reported

    @demonbaz666 @virginmedia Use super 4g Internet better than media crap

  • scottymeuk Scott Robertson (@scottymeuk) reported

    @glenwheeler @virginmedia Surely it’s time to cancel and move to something else?

  • EarperBex Bex™️ 🌈 🐔🔞 #BringWynonnaHome (@EarperBex) reported

    @virginmedia It says no known issues online, but when I called earlier the person over the phone said my area’s connection is down.

  • Firetaxi David Hamilton (@Firetaxi) reported

    @virginmedia This is a complete and utter joke no WiFi or tv for 2 days. No explanation, no apology and you know what you will just take the money as per normal. Enough is enough!!! Sort this out or we are leaving!!!! Disgraceful service!!!!!!

  • remichi Rembrandt Struyk (@remichi) reported

    @virginmedia without internet in SE10 on the Hub 3. Neighbour on Hub 2 has no problems. Did not touch hub. Did reset and turn on/off already. Please assist.

  • 7243emmab Emma Brice (@7243emmab) reported

    @virginmedia hi is there anyway I can get an appointment to fix a landline earlier than Wednesday? 2 elderly customers with no phone line which means there emergency pendants won’t work either?

  • doitallpaul69 paul winchester (@doitallpaul69) reported

    @virginmedia …. No internet …. AGAIN ….. what a surprise …. NOT … used to be brilliant and reliable, now its CRAP

  • RobShepherd12 Ginge #3.5% (@RobShepherd12) reported

    @apsaps192304526 @virginmedia Get used to dropouts and excuses not to fix. We've had the same issues for over a year and they still have done nothing.

  • XBAZAER BARRY (@XBAZAER) reported

    @demonbaz666 @Nadeem74159629 @virginmedia Bt internet is still up an running for me. Fingers crossed they don't go down

  • ACDC16738798 ACDC (@ACDC16738798) reported

    @virginmedia it just gets worse virgin internet not working at all now in my house never had such bad internet only signed up in December now have to wait 18 months to cancel 😡