Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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NYPD Blue
(@CRMann78) reported
from
Liverpool, England
@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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pet hen
(@HenseyP) reported
from
Seaforth, England
@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
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pet hen
(@HenseyP) reported
from
Seaforth, England
@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iron Lungs
(@IronLungs15) reported
@virginmedia Managed to do a full re-boot on the modem and still having same issues - when trying to run online games the issue persists. Example would be Modern Warfare, it stays on the load screen then disconnects giving an error code that references poor or unstable internet
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Stephen Evans
(@jsdevans) reported
@virginmedia Too many times since August 2nd. Disgusting lack of customer care, check with your executive office and with Lauren Bibby at O2 executive. I'm not replying anymore. Its with the Ombudsman your so poor
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Sarah Raphael Balme
(@5Raphaels) reported
@virginmedia we’ve had no WiFi since Friday, lads drilling for an hour or so yesterday and today and still nothing- why can’t you fix it?
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Emmaaa
(@JadeyEmmaaa) reported
@virginmedia Well I’ve called and they hung up on me and the number I was given to call back on doesn’t work so any ideas to help would great.
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Captain Marvellous
(@_CaptMarvellous) reported
@virginmedia internet has cut out, VM support has been next to useless. Apparently nearby "construction" has damaged cables. Yet VM Service Status shows no issues, all VM Support suggested is to send an engineer to my home to fix an issue caused by "construction".
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Aqua
(@Itchyghost) reported
@JimSterling @virginmedia Virgin and Sky are both legendarily ****, I'd go to one of the smaller brands, I know no one likes giving money to BT but any of their offshoot services like EE or Talk talk have done me just fine since they can actually negotiate with openreach.
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Aidan J 🏴 ◢ ◤
(@JonesWRU) reported
@virginmedia No he just told me there was no slots available, but the person I spoke to your end in the customer service department said he would be visiting my property today…
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Paul Squires
(@realdavidpenny) reported
@virginmedia 40 minute hold and awful customer service when speaking to people on that number is part of the reason for the complaint. Seems like I'm being sent on a wild goose chase.
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Stephen Webb
(@stephenwjwebb) reported
@virginmedia hi there I have a cs9994 error message and when I log into hub it says no rf signal green flashing light. Can you help?
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Emmaaa
(@JadeyEmmaaa) reported
Literally been trying to cancel my @virginmedia services for over 3 hours now. It’s actually a joke and the person I’m talking to is incredibly rude to me and they aren’t helpful at all.