Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Wigan, Skelmersdale, Warrington, Newton-le-Willows, Birkenhead, Southport, Prescot, and Leyland.

City	Problem Type	Report Time
Liverpool	TV	2 days ago
St Helens	Internet	2 days ago
Liverpool	Internet	3 days ago
Liverpool	Internet	3 days ago
Liverpool	Internet	3 days ago
Wigan	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Kevin Saunderson* (@kevsauno) reported 6 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  Mrs Smith (@SmithysMaud) reported 10 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  DM 🦌 (@DaveMbootlebuck) reported 12 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Martin Travis (@lurkinhead) reported 13 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Bootle Bucks (@BootleFCBucks) reported 13 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Andy McKeown (@AndyMcK1982) reported 13 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Jonesy (@RWBJ1997) reported 18 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 24 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Billzy (@Billzy79) reported 27 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Mark Langshaw (@MarkLangshaw) reported 29 minutes ago from Liverpool, England

  @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

• 
  lloyd #utft (@111O1O1O11O) reported 30 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Emma Latham (@EmsydilemsyL) reported 32 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 35 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Jamie McLoughlin (@jmcloughlin) reported 41 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Tony (@AckerHeron) reported 46 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Lesley Murray (@les_murray71) reported 48 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Mrs Smith (@SmithysMaud) reported 54 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 57 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Lee (@Crosby71) reported 58 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

• 
  Maureen StewartJones (@supergran22) reported 60 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julian (@Dadcrusher) reported 2 minutes ago

  @virginmedia Customer service with Virgin is again a nightmare. Started an online conversation at 10am and haven’t from Mahir in over 30 minutes.Obviously they feel that my time doesn’t matter as much as theirs.

• 
  TWheezy (@TheRealTwheezy) reported 7 minutes ago

  @virginmedia ever since I renewed with you my WiFi gas been absolutely terrible.

• 
  Philip Griffin (@PhilipGrif54755) reported 18 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @4k_iptv_zone1 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Face palm Vengance (@IsTheTruthToxic) reported 19 minutes ago

  @virginmedia @____LP____ My experience of being able to reach your customer service people is very bad. You routinely get transferred about, long holds, then the call gets dumped. It’s terrible, chat bots and complicated phone trees make it worse. Employ people to answer the phone and direct the call.

• 
  Adam (@FIWCHAMP09) reported 19 minutes ago

  @virginmedia Sort your **** internet out, Been lagging all day on every device.

• 
  Nala100577 (@Nala100577) reported 20 minutes ago

  @virginmedia Paid for Danz pay for view and its lost signal mid fight? Just a blank screen? Normal channels working.

• 
  dera calla (@DeraCalla) reported 20 minutes ago

  @SarahLudford @virginmedia @O2 Agreed. Customer service now so often means hours and hours trying to contact people, and going round in circles for days and weeks. Why can't we just call and speak to someone?!

• 
  Adam (@FIWCHAMP09) reported 24 minutes ago

  @virginmedia Reset the router 50 times your service is crap

• 
  The Hodge-Cast Podcast (@Hodge_Cast) reported 24 minutes ago

  @DAZNBoxing I can safely say, I will never be purchasing a PPV from your service again. Nearly 15mins of a blank screen for a PPV - I realise technical issues happen and it’s live, but to make no attempt to to fix this problem in a timely manor is a farce. @virginmedia I’ll be cancelling my subscription with yourself also, if I don’t receive a refund. Unacceptable!

• 
  Entanglement (@BellJohnStewart) reported 25 minutes ago

  @VMSportIE Who ******** is Tim Clancy? Some randomer off the street? Is Virgin Media Sport run by Sinn Fein?