Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Southport, Liverpool, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Leyland |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Chris Cunningham
(@CJC_Film) reported
from
Birkenhead, England
How does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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Acko *
(@Acko_79) reported
from
Liverpool, England
@M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
Do you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
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Zoe Wakelam
(@Zoefw) reported
from
Birkenhead, England
@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Dezza The Grump
(@OneGrumpyMF) reported
from
Birkenhead, England
The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
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Martin Ross
(@iamrossiofleigh) reported
from
Hindley, England
@virginmedia i desperately need some. WiFi boosters guys, service is none existent unless sat on the router
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MatthewBenham
(@TheOneMafu) reported
@virginmedia This email is so damning. You didn't speak to me and you haven't resolved my issue. Should I start to name the 20 or so representatives I've talked to try to get a resolution?
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MatthewBenham
(@TheOneMafu) reported
@virginmedia The fact that you actively tell people to go to the ombudsman rather than resolve your own complaints shows how far you are from decent service providers.
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Chloé
(@cerloweee) reported
@virginmedia Hi I’m going to USA next month. I want to ensure my phone can make calls in a emergency (e.g calling a taxi if we get lost or stuck somewhere) but I don’t want roaming to be on all the time as I will only use wifi. Is this possible? Sorry I’m rubbish with this stuff!
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Fenland Skyblue
(@Muffit69) reported
@virginmedia This takes me to the WhatsApp service that hasn’t been answered in the last 7 hours, is this some kind of comedy account!?
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👨🦯
(@yapmayavvv) reported
@virginmedia my contract is ending so the price will go double. I asked them for offers or else I will cancel. someone connected today i asked them about an upgrade I saw and boom I am being transferred again? I did the upgrade anyways since I can’t ask it to anyone and it said £32 per month+
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MatthewBenham
(@TheOneMafu) reported
@virginmedia Not a good enough answer. I've been having terrible service since the start of the year, you've ignored my complaints and closed them without even talking to me (your email lies when it says we chatted - we didn't). Can you please put me in touch with the central complaints team
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Tim
(@TJShalimar) reported
@virginmedia please can you advise if you are having issues in the CT79LS ? Can’t find any information and internet is down … thank you
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Atif Khan
(@AtifKD) reported
Hi @virginmedia I'm trying to upgrade my package but the website is having issues. It tells me to use the Live Chat but the button is not working. Tried on my phone and laptop. Any help would be appreciated.
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MatthewBenham
(@TheOneMafu) reported
@virginmedia I've spoken to Customer services over 20 times since January. I have asked for manager callbacks 4x and not one has happened. Can you please give me a contact that is empowered to own my complaint? I need someone to take responsibility. I don't want to start from scratch again
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MatthewBenham
(@TheOneMafu) reported
@virginmedia There is zero accountability for customer problems at VirginMedia, nobody takes ownership of the problem. I have a list of the people who have promised to do so and not got back to me.