Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Leyland, Chorley, Warrington and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks
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Neil Connolly
(@neilc5017) reported
from
St Helens, England
@virginmedia how much notice do we have to give to cancel our subscription ?
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Liam 🥊🎙
(@LJBret11) reported
from
Seaforth, England
@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Edward Lewis 🎣
(@edwardlewis) reported
@virginmedia Fingers crossed there are no problems. You’ve never been any help in the past
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Juan Van-Wolstencroft
(@Iwillreturn) reported
@virginmedia @VirginMediaCorp I'm used to the appauling service by now. It's like an emotional rollercoaster. Few hours of good signal until the dreaded 8 o'clock slump and constant reboots. Cant wait for @skytv to get their act together and offer some faster speeds.
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Briana
(@Briana8007) reported
@Anthondo1970 @virginmedia I had same issue recently until i came across will_tech02 on Instagram. He got my account back. You should contact him for help, he’ll definitely help you.
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benitez sucks
(@BenitezSucks) reported
@Hoopshead @Donal_OKeeffe No chance. Government controls the licence fee so RTÉ are in their pocket. Matt Cooper was as bad on Virgin Media. Only went after SF(thankfully he's leaving). Need Vincent Browne back.Only guy with ***** in the media. No accountability for any of these brazen cowboys.
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Sai
(@SaiFullahSoul) reported
Nightmare day. EE’s service went down in my area. Unable to work whilst waiting for my fibre to be installed. Virgin Media installation incomplete due to a faulty cable. Had to call to arrange a site survey after an initial denial of service. Need more big players in telecoms.
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Phil Atkinson
(@MadAsAtters) reported
@virginmedia @BarnsleyCouncil Just had a Virgin branded hot air balloon “crash” in Windhill/Staincross… I pray nobody is hurt. Helicopter just passed over too. I really hope they are all safe; although it is a fitting metaphor for the Virgin service around here…
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Matt Sewell Videography
(@Unchowiee) reported
@virginmedia it's a persistent issue that's happening week after week. Just because they fix it today doesn't mean it wouldn't go again next week. If I wasn't on a contract I'd switch to hyperiotic in a flash. Never had this many issues with provider.
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Ryan
(@RyanBehan98) reported
You're a pile of **** @virginmedia x
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Shirley Hesp
(@HespShirley) reported
@BNTeesside With all the problems ongoing and no one seems to care about the customer. Looks like @bt_uk I'll be going back to @VirginMedia
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Broc
(@Broc_Boyd) reported
from
Belfast, Northern Ireland
@virginmedia Belfast BT6 no issues showing on service checker but no connection