Virgin Media Outage Report in Westhead, Lancashire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Skelmersdale, St Helens, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
-
Alan Seeley
(@alan_seeley) reported
from
Liverpool, England
@virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.
-
Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
-
Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
-
Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
-
𝕾𝖙𝖊
(@ResidentStevil7) reported
from
Hindley, England
@virginmedia No problem. I haven’t done that but I will do it now 👍🏼
-
paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia My wifi keeps going down av phoned few times...thay just don't seem to care put the phone down on a number of occasions....
-
claire fraz
(@cfraz172) reported
from
Rainhill, England
@virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
-
Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Seems like the whole village is down time to start looking for a new supplier for the whole village of Euxton.
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please
-
Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can anybody help please is there anybody online please
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you help please cos i am in trouble with my bank cos of your services thanks
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please
-
steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel
(@kealydaniel79) reported
@virginmedia Yeah absolutely!!!5 days now and i cant do my work from home cos the net is always down then bk down etc and called CS and the number is down!!!
-
Karen Mcneil
(@KMcneil3) reported
@virginmedia I contacted via 150 landline Tuesday. Was told that there was a broadband speed issue in my locality that would hopefully be rectified by the 21st. No further assistance offered, and told there would be no compensation for any disruption to my service unless lost for 48hrs
-
CeeRN
(@CB22_CS) reported
Virgin media down again due to the 0.3 micro-centimetres of snow outside causing major disruptions
-
Dr CJ Remaining in a mask 💙 🔶 🇬🇧🇪🇺 3.5%
(@PeliCaz1000) reported
@virginmedia Thanks. How can you check the services via the forum? If I do it, I assume it won't help if by account name? Diane is so fed up she just wants to leave VM, and isn't confident enough with the tech to start writing on the forum, but the phone help when she got through was useless
-
Piali Das Gupta
(@PialiDG) reported
@Emm_McG @virginmedia I'm with Hyperoptic in Rotherhithe. Has been pretty reliable the 3 years I've been with them - a few outages during that time but they haven't lasted long. I can't speak to their customer service, though.
-
lizrichards24
(@SonyRichards4) reported
WiFi is shockingly bad today @virginmedia
-
Treds
(@Treds99003932) reported
@mouthwaite @virginmedia My son has called them twice and in total has been on hold 2 and a half hours to cancel his contract. He still hasn’t managed to get through. It’s the only way you can contact them...shocking service @virginmedia thank goodness I’m with Sky!
-
Kerry Scott
(@KerryScott27) reported
So after waiting for my reply to my complaint to @virginmedia I received a letter to tell me to "fix it yourself".. dont know whether to laugh or cry 🙈 that's it then, @SkyUK it is.
-
Steve Hathaway
(@stevefhathaway6) reported
@virginmedia Yes I have... we were told there is a fault in the area which will be fixed by the 11th a d we will get a text to confirm this, no text and internet still intermittent. Can’t get through on phone, messenger can’t help... almost 7 months of issues now. I want to end my contract.
-
iulia marinela
(@marinela_iulia) reported
@virginmedia I'm calling them now ..the problem is that when they answer and start looking for the issue they put me on hold and then after hang. I'm not able to get an answer from them