Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, St Helens, Warrington, Birkenhead, Leyland, Prescot, Billinge Chapel End, Skelmersdale, and Chorley.

City	Problem Type	Report Time
Liverpool	Internet	2 hours ago
Wigan	TV	19 hours ago
St Helens	TV	2 days ago
Liverpool	Internet	2 days ago
St Helens	TV	3 days ago
Liverpool	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Tom Rushton (@tomrushton88) reported 1 minute ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Mrs Smith (@SmithysMaud) reported 2 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Jamie McLoughlin (@jmcloughlin) reported 2 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  murf (@JohnMurphy9172) reported 3 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Gary Banks (@GaryBan47314801) reported 4 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 7 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Emma Latham (@EmsydilemsyL) reported 8 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Elaine Brown (@laineypb2109) reported 9 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Maureen StewartJones (@supergran22) reported 11 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Maureen StewartJones (@supergran22) reported 15 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  BeanBolt (@BeanBolt) reported 18 minutes ago from Southport, England

  @virginmedia It says no issue in the area, then when I click "still having issues" the local scan shows intermittent outages in the area, been like this for 24hrs+

• 
  Richard Foster (@fos100) reported 24 minutes ago from New Longton, England

  Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

• 
  Mrs Smith (@SmithysMaud) reported 28 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Mark Langshaw (@MarkLangshaw) reported 28 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  Maureen StewartJones (@supergran22) reported 29 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Lindz Devine (@LindzDDub) reported 31 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  Mick Mc 23 (@Mick_McIver1984) reported 34 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Andy McGill (@andrewjmcgill) reported 39 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Steve Pouncey (@Steveo67) reported 51 minutes ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  Mrs Smith (@SmithysMaud) reported 58 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jason morgan (@Jason29wctb) reported 6 minutes ago

  @virginmedia It's your firewall blocking port 3074 I found on Google, it's a known problem for years apparently, virgin have no interest in fixing it ,I'm pricing up bt fftp

• 
  Grifty (@TheGriftReport) reported 8 minutes ago

  Millions of mobile phone users face data rationing and price hikes after Rachel Reeves excluded telecoms firms from a major energy discount scheme. Chancellor Reeves left VodafoneThree, Virgin Media O2 and EE out of the British Industrial Competitiveness Scheme which gives a 25% cut on electricity bills to thousands of other businesses. Telecoms firms are now facing full 33% energy price rises triggered by the Iran war and are drawing up emergency plans including slowing speeds, restricting data during peak times and charging premiums for heavy usage. One network warned up to 9,000 jobs could be at risk and 5G rollout plans shelved. VodafoneThree said it is “disappointed” and urged the Government to protect the critical digital networks the country depends on. Virgin Media O2 added that if the Government wants growth it cannot overlook the networks Britain relies on.

• 
  PMAC (@BigPaul91) reported 9 minutes ago

  Had 3 @virginmedia engineers round in the last 7 days (for the most part good people no blame) but my broadband is still broken. The Mythical network team will get to me when they get to me … I’ll be off then to a new provider who gives a ****.

• 
  Jonny Cave (@JonnyCave) reported 12 minutes ago

  @virginmedia You bill me for a paper bill £1.75 raised the issue feb 25th 2025 to which you promised a credit of £10 this never happened and have then continued to bill me on paper bill at £1.75 for 14 months, all chat logs have been kept, then tried to offer me £15 credit in total

• 
  dave towers (@daveyt1979) reported 14 minutes ago

  @virginmedia yet again tv is buffering but according to virgin media there are no issues in the Newcastle area Why oh why did I leave bt never had any issues with them !!!

• 
  Steve (@TykeSteve) reported 15 minutes ago

  @keithapearson @virginmedia That must be for the orange idiot??

• 
  newname3321 (@newname3321) reported 19 minutes ago

  @virginmedia first day on your services no TV on my stream boxes told 4 hours ago they can guarantee it will be back on with the next 2 still nothing, tempted to cancel and tell sky I'm staying put

• 
  Peter Carr (@PeterCa35536841) reported 20 minutes ago

  @djspeedy34 @virginmedia Don't, I did it 2 months ago & now lose wifi every night from 10pm until 6am. 4 engineers checked the issues, still there

• 
  John Mercer (@Merse2506) reported 21 minutes ago

  @virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling

• 
  Martinayres65@outloo (@Martinayres65o1) reported 21 minutes ago

  @virginmedia are you gaslighting me. 6 days without broadband or TV and you still haven’t done anything to resolve the issue. I live in a city so it’s not as if I’m in the middle of nowhere making it difficult for you to resolve the issue