Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/24/2026 23:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Leyland, Wigan, Warrington, St Helens, Southport, Skelmersdale, Prescot and Wallasey.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLeyland Total Blackout
United KingdomWigan Internet
United KingdomWigan Total Blackout
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Liverpool, England

    @virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia COM103473607 but as I said I have a deadlock letter.... I have no confidence due to the fact your company seems to neglect the real issue here! Telling my 82 yr old mother her dead husband ordered Sky Movies from the grave! A service neither of them are/were interested in

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡

  • SeanRSorby Sean Sorby (@SeanRSorby) reported from Liverpool, England

    @virginmedia you’re broadband service is a disgrace. Constant reoccurring issues. Ur not paid for a service to work half the time you’re paid for it work all the time. Your help service is also a joke. Ppl reading canned responses, never really understanding or offer any reason😡

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia strange I read all the posts about Virgin customers ringing up about cancelling services and Virgin offering them a better deal however I ring up and cancel a service with no trouble at all, not even offering a lower price, your loss #virginmedia

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    @virginmedia Tv broadband media service NOT mobile

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    @virginmedia Just rang again. On hold for 20 mins (again) to get hung up on after giving my name. How do I cancel if I am already out of contact. Unless somebody can ring me instead as I refuse to sit through that hold music a third time

  • ShitofHan Hannah (@ShitofHan) reported from Liverpool, England

    I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G

  • Alison_hh Alison Hesketh-Holt (@Alison_hh) reported from Leyland, England

    Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!

  • rick300 richard caines (@rick300) reported from Leyland, England

    U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    @virginmedia your telephone automated payment is beyond dreadful. Not recognising my new debit card. Been on hold to your woeful customer services for 26 minutes. And your hold music is terrible. #nothappy #badservice

  • Childwallcable Tony Zeverona (@Childwallcable) reported from Liverpool, England

    @virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back

  • mymatedex @gm (@mymatedex) reported from Aintree Village, England

    @virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Liverpool, England

    @virginmedia @Beany_13 What about in L8 9UU its been down all morning

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported from St Helens, England

    @virginmedia Never mind, I reset the box and it’s fine now

  • stubeanhead Stu Hel (@stubeanhead) reported from Birkenhead, England

    Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on

  • Sex_chameleon Foxy stoat (@Sex_chameleon) reported from Warrington, England

    @Satoonerist @virginmedia Totally agree, I've just been pissed about trying to get through to cancellations, I refused technical help and and engineer and I'm going to take a chance that my neighbours are right and Talk Talk is decent these days.

  • Sex_chameleon Foxy stoat (@Sex_chameleon) reported from Warrington, England

    @virginmedia Because that's something you should have offered 4 months ago before the endless hour long phone calls, not something you should have offered only when I went though 3 different people to cancel. I also can't take a day off work for an engineer during August.

  • thecraigthomas Craig Thomas (@thecraigthomas) reported from St Helens, England

    Broadband download issues a few weeks back, now On Demand TV not working for Manifest. Ridiculous time on hold to try to get through to your team. I’m not feeling the love @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • parkertron Parker (@parkertron) reported

    Reckless email invitation from @virginmedia informing me they would like to hear my feedback about their service kicks off with "We understand you recently changed your Virgin Media services or equipment." which is quite untrue, thus perfectly exemplifying their "service"

  • HOYAGRAM jess⁷ LEYA DAY (@HOYAGRAM) reported

    is virgin media down again bc why won’t my home wifi even show up on my phone

  • tchard76 Tom (@tchard76) reported

    @virginmedia total outage of service! Nothing for 24hrs and have an engineer booked for Tuesday !!! Help

  • badger1gun Darryl Uncles (@badger1gun) reported

    @virginmedia getting a bit fed up with the terrible pixels on my TV. It's been going on for weeks now. Considering how much we pay for it, it's not good enough

  • CraigWinterbur1 Craig 🐝🐝 🏳️‍🌈 (@CraigWinterbur1) reported

    @virginmedia So you have no update from Friday night when it should have been fixed. Find that hard to believe. How about stop fobbing off your customers and be honest with what the issue is.

  • Lewbatross Lew (@Lewbatross) reported

    @Rainbow6Game thanks for suspending me for an hour because @virginmedia has the worst broadband on earth. Very fair

  • PeterHarar Tech N food (@PeterHarar) reported

    @virginmedia Very Disappointed with the service.. I canceled my services with you guys nearly 3 years ago, but my account is still showing active in my credit report. I reported 4 times every times I was assured it will be canceled, but it's still live.. Is it that hard..!!

  • FunkyChik69 Alexandra Duffy (@FunkyChik69) reported

    @virginmedia No!!!!!!! I spent 3 hours on the phone to incompetent people who could speak even never mind help!!!!!

  • chrisnevo chris nethercott (@chrisnevo) reported

    @virginmedia Well I haven't had a response to my complaint that I first logged which was over 2 months ago and then a really helpful ******* here lodged another one for me via Web chat I'd say nearly 2 an half 3 weeks ago and still heard nothing back

  • Kenwallace1952 Kenneth Wallace (@Kenwallace1952) reported

    @Blazerunner2049 @virginmedia Not just with Virgin. My Sky internet keeps dropping out but I’m fairly sure the problem is with Openreach. I’ve been trying to sort it for several months now