Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Leyland, Warrington, Skelmersdale, Birkenhead, Wigan and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Leyland |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
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Whittle
(@Stixx1979) reported
from
Wallasey, England
@DUCKmagstoke @virginmedia Awful customer service. Absolutely shocking.
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Account which then changed my bill been in the phone today to customer service who advised it’s fixed now and will have the confirmation through, and just had it and it is still wrong. I have had someone called Ross from billing,dealing with this but now no response from him 🙄
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
@virginmedia Cant sign in as it's the landlords account 🙄🙄🙄
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Already checked, your website says we have issues. Just disappointed that I have missed what sounded like a good @F1 race
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Quite frankly sick of having to sort this out every month and spending my own time dealing with your errors
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Where to begin🙄 started with instillation issues, then accused of lying, then billed for stuff that was free in my deal, set up for billing wrong, then just completely wrong bills, then advised my deal was increasing in fixed fee contract, then someone made changes on my
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Ward
(@SamWard25950219) reported
@virginmedia Virgin Mobile why did you cancel 4 of my family’s sims when all I did was upgrade to a new deal!
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SwitchAzlain
(@CGMSFERLAND) reported
@domineeektwitch @virginmedia They had my bill at 177 and I asked why guess what they added a phone line WHEN I NEVER DID. now I'm back to 150 but yeah it's ridiculous my old router was giving me 3ms so I made them give me a new high tech router that was actually meant for my internet.
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Matt Bacon 💙
(@cmatthewbacon) reported
@virginmedia BTW, I don’t think it is ever acceptable for support to hang up on challenging but polite customer — if they don’t know the answer than escalate rather than cut off…
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Matt Bacon 💙
(@cmatthewbacon) reported
@virginmedia Support person just hung up on me when I asked, which is not impressive. If there is no support for visual voicemail, then can we have a list of IVR commands for the old school voicemail? Back in the day it used to say press 1 to save etc.? And happy to move networks to get VVM
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Chris Davis 🇺🇦
(@Chris_Davis1998) reported
@virginmedia Yes there is an outage. Having to wait 24 hours simply is not good enough. There have been connection issues for more than a day, and this is impacting my work.
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Prezz Uk
(@PrezzUk) reported
@LeeWarburton24 @virginmedia I seriously cannot believe how bad and how OFTEN, virgin media fail their customers. I didnt realise it was so bad!!
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Matt Richards
(@mattrichards100) reported
@virginmedia TV services down in Plymouth for 24 hours & not expected to be fixed until June 13th! And I’m paying for this? Plus I’m still waiting for my replacement TiVo box ordered in March.
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UforiK
(@UforiK_) reported
@ThatGirlMilky @virginmedia What in the actual ****. That's so infuriating that they're not only not doing anything, but also just not listening at all. I hope you manage to luck in to having a competent person stumble across your case 🤞🙄
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Matt Bacon 💙
(@cmatthewbacon) reported
@virginmedia Does Virgin Mobile support iPhone Visual Voicemail? Just been told that an up to date iPhone SE is the problem with my mother in law managing her voicemail from the phone. If VM does not support visual voicemail, then just say so….
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MB
(@BoxeoMarshy) reported
No Sky Atlantic on @virginmedia is some Wack *** **** man why.