Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Yet another WiFi and TV outage. Hence another...
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Can they help do you think?
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Jen Hinds
(@JenHinds) reported
from
Warrington, England
@virginmedia hi there. My mum is having with her TV. We know there is an issue in her area and is being sorted but this is the 5th time this has happened in 3 wks. Please can someone contact me to explain why this is happening so often and what can be done? Thanks.
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Gary Beggs
(@GaryBeggs_8) reported
from
Liverpool, England
@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia can someone explain that why after several issues I’ve had with you, that you think it’s ok, to hike up the bill £20 a month on a fixed fee contract?! #disgusting #poorservice #donotrecommend
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.
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Shaun Glover
(@shaunyg1985) reported
from
Warrington, England
@virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
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DUMBO
(@DumboFi) reported
from
Golborne, England
@virginmedia any chance of a new remote your website is broke and your call centres hang up very rude
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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Tricia Gill
(@trishy_wishy88) reported
from
Birkenhead, England
@virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.
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TonyD
(@tonydavo22) reported
from
Liverpool, England
@virginmedia absoulute joke.. c Worst customer service
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Jack Concannon
(@concan93) reported
from
Haydock, England
@virginmedia I have recently moved house the new house has 2 virgin wall sockets one downstairs one up, plugged in down stairs we get 500mbps but we want the hub upstairs so we plugged it into the upstairs wall socket everything is live but now only get 50mbps? Any fix to this?
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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zoewatkins
(@fluffyzozo) reported
Have had the most appalling service from @vmbusiness upgraded to the higher speed broadband on Monday, no service and now phone lines turned off since… have a business to run from home and no service just an excuse the cable is damaged until 28th November, terrible service!!!
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Ghetkins
(@ghetkins) reported
@virginmedia A salesman appeared at my door and offered a better deal than the one of website, he offered 350mb package for £24 a month, got the service today and got my 1st bill which says i have to pay£27 a month, your cust relations knew nothing, i had to cancel the contract.
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Amy Heppingstall
(@AmyHeppi) reported
@virginmedia my new wifi hub does not work! Please can you help?
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Millie
(@Millicen3Fawcet) reported
@virginmedia What are my options? I have had issues with my broadband dropping out for 3 months. I am not being provided with the service I signed up for.
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Steven Arnott
(@ScotBusDriver) reported
@virginmedia @richardbranson can one of yous gi me a call back? Urgent issue regarding the service
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🇬🇧🏴✝️ JohnE
(@JannerJE) reported
@virginmedia @VMew78 Your disregard for existing customers is an absolute disgrace Virgin. All existing customers should move at the end of their contract. Many other FTTP opportunities out there - then perhaps you will learn that keeping an existing customer is far cheaper than buying a new one.
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Andrew Incoming
(@RMSounds) reported
@virginmedia I can confirm your system is crap on all platforms.
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Steven Arnott
(@ScotBusDriver) reported
@virginmedia Is there any chance you can change the company because it's not the first time they've used a pathetic excuse and it's now costing me money on top of not getting the service I paid for
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Adnan Khan
(@akhan1994) reported
@virginmedia I don’t understand your status updates on the website it’s different. When I put my postcode is says everything’s fine then when I select test my hub it still shows issues. The SMS text updates is always delayed as well. Why are us customers not getting adequate updates!?
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Steven Arnott
(@ScotBusDriver) reported
@virginmedia Your delivery company are theives, they've claimed no one was in but my partner was in all day and Customer Service are as useful as ever. They've not left a calling card and we can't go pick it up, I'm being charged for these services as of today but I don't have the product.