Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/09/2026 10:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomWigan TV
United KingdomLiverpool Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!

  • babybio18 Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    @virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    @virginmedia I have questions about my router but can’t access the live chat? Can someone on here help??

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .

  • codge123 john mccoll (@codge123) reported from Warrington, England

    @virginmedia hi I’ve been trying for 40 mins to get thorough to cancel but no-one is answering the phone, i wish to cancel my services with you today.

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @virginmedia need help , phone wait is diabolical #poorcustomerservice

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Yes especially as she said she would be discussing things with us like a booster etc as we are eligible with 4 children home schooling ??. Also was going to discuss a router issue . So far things look ok and children aren’t complaining WiFi has gone down today which is good 1/2

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.

  • babybio18 Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy

  • srudd1992 Ruddy (@srudd1992) reported from Leyland, England

    @mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡

  • Nicole_Baker Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis

  • TerryBpne Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Is anyone going to let me know why we aren’t getting the service we pay for ? Our tv services are still not working since 26th January . WiFi keeps dropping off too . Promised follow ups from a 3 hr phone call wait the other night didn’t happen either . Unhappy customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SerumDnb Serum - GAF ON THE WOB (@SerumDnb) reported

    @danklinical @virginmedia Wait til they install it and then ramp your prices up constantly for no reason and are rude to you when you ask why

  • berylshaker Sheryl Bolden (@berylshaker) reported

    @virginmedia It would be great if I could get the remote control volume to work. Been on hold for an hour no one can help and they can hear our tv on the moon

  • jayboyrudeboy jason (@jayboyrudeboy) reported

    @virginmedia Thank for your reply...spoke to virgin customer care ..said it could back up and running by the 11th of May.. Customer service person very helpful and polite...

  • stilvoid Steve Engledow (@stilvoid) reported

    Finally @virginmedia your website admits there's an issue after 3 nights in a row of internet outages. Be nice if your service status page was based on data and not complain volume.

  • boblower1 bob lower (@boblower1) reported

    @virginmedia constantly the internet is down in Tamworth always B77 and B79 every bloody day it’s the same most of the day today it’s been down but check virgin it says all ok so how come so many are having problems we’ll be asking for a refund much more of it

  • BULLETJAMIE JAMIE BULLET MCGUIRE (@BULLETJAMIE) reported

    @O2 @virginmedia What an absolute joke @02 in Maidstone is!! Only interested in making a sale - complete waste of time, money & effort & still despite assurances new phone not working!! Perhaps employ people who know what they are doing ??

  • Stephb0107 StephB (@Stephb0107) reported

    @virginmedia over £90 a month for the picture to flicker on and off almost daily forcing us to unplug and reboot the box every time. You ought to cancel the contract then and there cause you aren’t providing the service promised. Absolute joke.

  • up_the_BHAFC brighton fan (@up_the_BHAFC) reported

    @virginmedia YOUR ******* INTERNET IS ****, 2 DISCONNECTS IN UNDER 30 AN HOUR! ABSOLUTE **** IVE BEEN DISCONNECTING ALL ******* NIGHT U BUNCH OF USELESS WANKERS! HOW ******* INCOMPETENT CAN YOU BE?! IM THE ONLY ONE ON THE INTERNET IN MY HOUSE AND IT STILL DOESNT WORK,DISGRACEFUL

  • danklinical Klinical (@danklinical) reported

    @SerumDnb @virginmedia Tempted to just cancel can’t lie

  • markkuczewski mark kuczewski (@markkuczewski) reported

    @virginmedia No I was told how much I would be charged right from the start. This fee is not for the package it’s a fee to change to a new package. I’m paying a higher price for my new package which I have no problem with. I do have a problem with a changeover fee that was not mentioned