Virgin Media Outage Report in Westhead, Lancashire, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, Southport, and Leyland.

City	Problem Type	Report Time
Wigan	Internet	8 minutes ago
St Helens	Wi-fi	3 hours ago
St Helens	TV	3 days ago
Liverpool	Wi-fi	3 days ago
Liverpool	Internet	6 days ago
Liverpool	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Nic Tabern (@NicOneFile) reported 43 seconds ago from Rainford, England

  @virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.

• 
  Brian O'Keefe (@rider45) reported 6 minutes ago from Seaforth, England

  @virginmedia @Ebb1 @DeejayEnforcer You could start with your website, would allow people a degree of self help instead of seeing “Oops there was a problem”

• 
  david robinson (@robbo1982) reported 11 minutes ago from Liverpool, England

  @virginmedia is tv go down wont let me log in

• 
  john hewitt (@jhewitt1771) reported 12 minutes ago from Appley Bridge, England

  @virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky

• 
  Andy McKeown (@AndyMcK1982) reported 14 minutes ago from Liverpool, England

  @virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!

• 
  Martin Ross (@iamrossiofleigh) reported 16 minutes ago from Hindley, England

  @virginmedia I cant get a WiFi signal unless I’m sat next to the router 🤦🏻🤦🏻🤦🏻🤦🏻🤦🏻 anything you can help with its becoming more and more annoying

• 
  About Autism (@AboutAutism1) reported 18 minutes ago from Wallasey, England

  @virginmedia Are there issues in the CH45 area ..our WiFi is constantly going off and neighbours report problems too We are constantly re setting and it lasts about 10-15 mins before signal is lost again #losingthewill #whatarewepayingfor

• 
  Zoey (@zozzaballs) reported 19 minutes ago from Birkenhead, England

  @virginmedia @richardbranson sort your signal out! Load of bollocks!! Can’t watch a programme with it going off

• 
  Edward Cawley (@scubasteady) reported 20 minutes ago from Birkenhead, England

  @virginmedia how do you expect to retain my custom if the wait for retentions team is 45 mins is there no other way to cancel

• 
  Scott Carroll (@scottcvrroll) reported 25 minutes ago from Liverpool, England

  Never use @virginmedia its utter ****.

• 
  Anthony ajones (@Anthony1981Feb) reported 33 minutes ago from Birkenhead, England

  @virginmedia Still running slow. Averaging around 9-10mbps

• 
  Brian O'Keefe (@rider45) reported 33 minutes ago from Seaforth, England

  @btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.

• 
  Nic Tabern (@NicOneFile) reported 38 minutes ago from Rainford, England

  @virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱

• 
  StaceyWacey (@StaceyK1980) reported 45 minutes ago from Liverpool, England

  @virginmedia is there a number for customer services where you actually speak to a human being please. I have been trying for two hours now.

• 
  Emma (@EmmaZhaan64) reported 48 minutes ago from Roby, England

  @virginmedia I see we once again have no broadband or TV service in my area; any idea when this might be fixed. No rush I just need the broadband for work, that’s all!

• 
  Andy Gibson (@GibboLFC1892) reported 49 minutes ago from Hindley, England

  @virginmedia I want to downgrade. Lowest TV package (no BT Sport) 50MB broadband Weekend calls How much pm would this be. Currently on Full house and I've been told it's going to £85 pm. This is far too much. Need to get costs down.

• 
  Jonathan Marshall (@liverpool_Jon) reported 51 minutes ago from Liverpool, England

  @virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool

• 
  JC🔴⭐⭐⭐⭐⭐⭐ (@JoeyCaldwell) reported 51 minutes ago from Roby, England

  @virginmedia download speeds today have been an absolute disgrace. Usually spot on but last two days struggling to make 20mbps. Joke of a service

• 
  Debbie Thorpe (@debbiethorpe70) reported 53 minutes ago from Wigan, England

  @virginhelp @Virgin Its your company we have a issue with virgin media broadband my is currently on hold after being passed from pillar to post for 2 days to the technical team hes not had a reply for almost 2 hours so weve left it open as we have somewhere to be

• 
  Andy Gibson (@GibboLFC1892) reported 56 minutes ago from Hindley, England

  @virginmedia Want to downgrade my package. Your online service does not work or wait an hour on the phone. I'll just cancel my direct debit..They'll ring me then. Off to BT

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Juri (@gesichtzeintopf) reported 3 minutes ago

  Shout out to @virginmedia who, despite billing errors, poor customer service, mis-selling to their clients and constant interruptions, have the audacity to increase the monthly service charge by £3.25, about 12% of my current plan. Anyone a suggestion for a better provider?

• 
  Joe Hynes on SH (@JoeOnTheRadio) reported 4 minutes ago

  @PaulKirkby7 @virginmedia My phone is with EE, I tweeted this as to say I need to use my EE 4G because my WiFi is so bad

• 
  Ben Geracitano (@CoachGeracitano) reported 4 minutes ago

  @virginmedia Nope they hung up 🆙 on me. You will most likely lose a customer of over 15 years tomorrow

• 
  Saif Abdul (@SaiflessMind) reported 5 minutes ago

  @virginmedia my Internet speed has been appalling recently. I am getting download speeds of 5-7mb, whereas my contract is for 100mb+ (M100 fibre). Can you help, I'm sure I can get money back or exit the contract without additional charges.

• 
  leoni (@leoni_kerr) reported 5 minutes ago

  @virginmedia hi. I would like to speak with someone about either having my bill reduced or cancelling contract. I have been customer for 10+ years and wifi has never been so bad and I have TiVo box which hasn’t worked for over a year now

• 
  harrythepiano (@harrythepiano) reported 7 minutes ago

  @virginmedia No. NO KNOWN ISSUES for Broadband. I’ll tell you a known issue. ‘Up to 200 meg speeds’ is a myth. It’s regularly under 20 and this week absolutely crawling, yet STILL you charge full price for this utterly crap service.

• 
  Ataur Rahman (@A7AUR) reported 12 minutes ago

  @virginmedia when you plan to update the network, could you give affected area/postcode know beforehand so that they can prepare for the internet outage! I had to ring 150 to be told by the automated service of the issue. Lost valuable data and time due to this!!

• 
  Donna Jefferies (@donnajeff) reported 18 minutes ago

  @virginmedia Its beyond a joke now, it's been down since 6pm last night and I need the internet for my job today

• 
  Floyd2005 (@Floyd20051) reported 22 minutes ago

  @virginmedia I received a letter informing me of a March price rise today. Am I understanding this right that I can now just cancel my contract if I want without any penalties? I though I was tied in for the best part of 2 years.

• 
  Greenthumb 👽👁♈💎 y.at (@Dr_Greenthumb88) reported 25 minutes ago

  @virginmedia Mobile.Was fine up until ur colleague decided she didnt want to deal anymore so hung up.This above all is the worst way to satisfy a customer prbq.still havnt had any communication,if i dnt call back,what happens?im payin for a product i havnt been able to use for over a week now