Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Leyland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home
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Spooky Monk 🦇 🎃
(@trendylefty) reported
from
Birkenhead, England
@NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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Maria McCool Davis
(@MariaMcCool) reported
from
Liverpool, England
@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
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homer t bugga
(@buggadog) reported
from
St Helens, England
@virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
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Jürgen Plop
(@chodo_baggins24) reported
from
Warrington, England
Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jesse van der mescht
(@JesseMescht) reported
@virginmedia @virginmedia you people should shut down you are useless! I have now been told they will call me back in 30 minutes, I must rest assured they will call me as scheduled. But I have still not had a call from my first scheduled appointment??????
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Mick O'Gorman
(@micko48) reported
@virginmedia Yes it says that there are still problems but can't give a fix date. I am also having continual problems with the wi-fi connection dropping out. This has been going on over a week now.
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Franco
(@blazinghot6) reported
@virginmedia HELP HAVE BEEN TALKING TO DILEM NON UK CKERK, UNABLE TO
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🌟Tammi🌟
(@BuckyStilinski) reported
@virginmedia They said engineers are trying to fix an issue in the area, but its been a week now. I've had no Internet at all at times and I would like an eta on when I will get Internet. As I said its affecting working from home and is costing jobs!
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jesse van der mescht
(@JesseMescht) reported
@virginmedia @VirginMoney wow….. this is the most ridiculous scenario I have been in, and I grew up in South Africa. Not one single person at this stupid company can help me, all I want is my line sorted! That’s it! Quick to take my money, but no idea when I will get a call back?
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mark mason
(@maxmason78) reported
@virginmedia So I set up a broadband account at my mam’s address as she was unable to do so due to illness. Sadly she passed away last week so I contacted virgin to cancel. As I “technically” own the contract I have to pay a disconnection fee of £70. Disgraceful!
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jesse van der mescht
(@JesseMescht) reported
@virginmedia @virginmedia you lack of empathy is disgusting! I am still on hold trying to get through to anyone who can assist me, how hard is it to send a dongle to the correct address? Your service is despicable to say the least. 🤬
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troλλ
(@trollcatie) reported
@virginmedia 3rd day in a row SW19 has connectivity issues to the internet starting from 10:30 and 4th time in a week. Really disrupting working from home.
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phil@nelkin.com
(@philnelkin) reported
@virginmedia Thank you. You are the first source to let us know what's happening. The support team, website, 150 message and APP all give conflicting news. So, it would be amazing if this happens to txt and email customers which would be proactive. All we want is information. Faults happen.
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𝐉𝐨𝐡𝐧 𝐋𝐨𝐰𝐫𝐢𝐞
(@LowrieJohn) reported
@virginmedia Exact quote from your text message: "Your PAC is...., your credit balance is.... unfortunately we won't be able to refund this if you do leave". Same when I asked about no signal for 10 days. Apparently I was imagining it.