Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 06: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Leyland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
Maria McCool Davis
(@MariaMcCool) reported
from
Liverpool, England
@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
-
Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!
-
Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
-
GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
-
Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
-
GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
-
homer t bugga
(@buggadog) reported
from
St Helens, England
@virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?
-
Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
-
Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
-
Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
-
SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
-
Paul Walsh
(@walshy31) reported
from
Seaforth, England
@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
-
Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
-
Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
-
Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
-
Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
-
Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
-
steven rothwell
(@steven_rothwell) reported
from
Hindley, England
@virginmedia how do I make a complaint about the installation at my mums property?
-
Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Helen Roche
(@HelenRo30126923) reported
@virginmedia we are seeking legal advice for what we consider fraud. You refuse to speak to us, repeatedly put the phone down when we are trying to stop pre installation on the WRONG HOUSE!!
-
Anna Richmond
(@anna_woolhouse) reported
@virginmedia - how can you improve your customer services so that ALL customers will find it easy to use?
-
Dips
(@Ndola19) reported
@JTBomb007 @virginmedia Oh great, I've got that to come then? Not a great advert if they want to try and keep me as a customer.
-
Laurenne Hopkins
(@laurenneh) reported
@virginmedia Also was impossible for her to use the phone system unaided - no help from advisor with doing her passcode / characters even though she told them the full thing - she's 94 years old and no allowance made. Really poor in terms of accessibility.
-
Dips
(@Ndola19) reported
@virginmedia Thx for your standard automated reply. Just tell me how I can cancel my contract!!!
-
jimbobalula
(@jimbobalula1) reported
26 mins of my life waiting on the phone to cancel @virginmedia contract which is increasing by £50 a month🤯now I've been cut off without even speaking to anyone. Been with them since they took over from NTL 16 yrs ago and the customer service is rubbish unless you're a newbie.
-
Nico Daniel Smit
(@nicodsmit) reported
@virginmedia Rubbish. That was 11 Jan. It is 30 Jan today. How much time do you need? Just more @virginmededia excuses! NO ONE at your useless organisation is willing to take responsibility and either fix it or return my money and admit you cannot or dont want to do it!!!!!!!!!!!!!!!!!!!!!!!!
-
Rosanne Raw
(@BabyCakes123411) reported
@Peace4Love121 @test1broadband @virginmedia Seems they spend too much time trying to go to space rather than dealing with simple internet and TV issues 😡
-
david
(@theking1534) reported
@virginmedia im not get any mobile signal on my phone I have check the network coverage in my area ne34 0te every think seem Ok but it not please help asap
-
jamie hayward
(@jamie3984) reported
@virginmedia I still don’t think your getting it. I HAVENT BEEN ABLE TO GET IN TOUCH FOR A WEEK… HOW ON EARTH DO YOU THINK IM GOING TO BE ABLE TO GET IN TOUCH TOMORROW? it’s not just a case of picking up the phone and talking to someone? USELESS. Pretty poor for a communications company?