Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 11/28/2025 17:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Chorley, Warrington, Leyland and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Total Blackout
United KingdomLiverpool Internet
United KingdomChorley Internet
United KingdomLiverpool TV

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • XCharlotteJadeX CharlotteJadeDuffy❀ (@XCharlotteJadeX) reported from Warrington, England

    @virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    Your customer service is shocking @virginmedia

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    @virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    @virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer

  • torisprung Tori Sprung (@torisprung) reported from Liverpool, England

    @SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    @virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.

  • Nicole_Baker NicoleMichelleBaker (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GreybeardFBGG Greybeard FBGG (@GreybeardFBGG) reported

    @ShaunKaneyy Pretty sure that is absolutely standard with virgin media… BUT if it is major you can report through their website and last time I had it bad they fixed but took 3 days

  • cook_moss Nicola Cook-Moss (@cook_moss) reported

    @virginmedia Not a lot at all ! It is an outside fault and I received text virtually every day saying engineer is coming and a date of completion but it never happens this has happened for nearly a month now

  • DMZUH D (@DMZUH) reported

    I swear all I ever see is people having issues with @virginmedia (including me) no idea how they’re still in business

  • jenniempolitics @jenniempolitics (@jenniempolitics) reported

    @virginmedia A new SIM wasn’t required, it wasn’t asked for or ordered & Virgin decided unilaterally to stop the existing SIM therefore stopping her use of the account. I now want to cancel the account but can’t access it.

  • Salsahavok Raja (@Salsahavok) reported

    @CerieOfficial @virginmedia Cancel and go to sky. If you don't mind the drop off in WiFi speed.

  • dazpowell2401 Darren Powell (@dazpowell2401) reported

    @virginmedia your customer service is absolutely shocking. You admit you owe us money yet still not paid. So glad we decided to cancel. Would urge anyone not to take out virgin. So much better deals and service out there

  • iDoBuyInDubai iDoBuyInDubai (@iDoBuyInDubai) reported

    @MissBio_letti @virginmedia It's just weird that ppl cry on twitter because their Internet doesn't work. I mean, I would be annoyed too but taking care of a baby wouldn't be the first thing I would care about.

  • MCR_ADM Adam🍺 (@MCR_ADM) reported

    @lufc_ben @virginmedia Works fine my laptop. Same process. Just the app. Sky sports app on iPhone doesn't work.

  • MichaelSniedzeH Michael SniedzeHinde (@MichaelSniedzeH) reported

    @virginmedia I have Volt M200 Fibre Broadband in my contract. However, I consistently (almost permanently) achieve dl speeds of well below 200mbps- at times barely over 100mbps. There are no known issues in my area. I would like an explanation please! Can you PM me

  • AntonyWithNo_H antony (@AntonyWithNo_H) reported

    @virginmedia Hello. Another month, same issue! I still cannot pay bills online! I requested an IT log last month as advised, but no one got back to me. This is seriously starting to pee me off. The only way to pay bills is via phone, which is such a palaver!