Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 11/19/2025 13:20

November 19: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Leyland, Warrington, Wigan, St Helens and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • AngWaterhouse Angela Waterhouse (@AngWaterhouse) reported from Euxton, England

    @virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down

  • gms11uk Geoff (@gms11uk) reported from Liverpool, England

    @virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin media WiFi is down for me, anyone else having issues in the North West?

  • mcknut John McKerrell (@mcknut) reported from Liverpool, England

    @SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months

  • NealJFletcher Neal Fletcher (@NealJFletcher) reported from Liverpool, England

    @virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??

  • Anobrdedphoto AnotherBeardedphotographer (@Anobrdedphoto) reported from Birkenhead, England

    Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.

  • GeorgiaOHarax Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England

    @virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time

  • TerryBpne Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    @virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻

  • mattwood1702 Matt Attwood (@mattwood1702) reported from Liverpool, England

    @virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡

  • TerryBpne Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡

  • peter0raw Peter Rawcliffe (@peter0raw) reported from Seaforth, England

    @virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!

  • GeorgiaOHarax Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England

    NEVER NEVER NEVER JOIN @virginmedia

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Terrible today been down twice

  • NealJFletcher Neal Fletcher (@NealJFletcher) reported from Liverpool, England

    @virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year

  • Matt1740 Scents & Trendz (@Matt1740) reported from Liverpool, England

    @virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia TV/Broadband issues again! WN2

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LFCSandra #gotyourbacknhs BSc, MAPharmT 🇺🇦 #NIR (@LFCSandra) reported

    @petercardwell @virginmedia @TalkTV We had Virgin Media because my husband wanted it. Now we live in an area where we can’t have Virgin, so we have BT instead and they are so much better than Virgin. When our broadband went down, they were out the next day to fix it

  • maomix99846380 maomix (@maomix99846380) reported

    @virginmedia Following no reply to my complaint of 14/07, and leaving a negative TrustPilot review I've been told to tweet instead?? Customer service has been non existent, we were meant to have fibre installed 28/06, then 13/07 and now 9/08! Complete shambles!

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.

  • HWick_Chris Chris (@HWick_Chris) reported

    @petercardwell My Virgin Media broadband has had a number of issues recently. I’m not looking forward to being on a call with them later. And in a queue. The first line support staff are all very nice but are clearly undertrained & inexperienced. “Have you tried turning it off and on again”? 🙄

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported

    @virginmedia Also I tried to cancel the contract after the Mrs renewed the contract within 28 days to find out it's only 14 days.

  • EdinAbstainer Edinburgh Abstainer (@EdinAbstainer) reported

    Hey @virginmedia that’s now 5 1/2 hours in total I’ve been waiting to speak with someone either by phone, “live chat” or WhatsApp. This is the most pathetic customer service I’ve come across

  • craftyprimrose primrose (@craftyprimrose) reported

    @virginmedia Episode 1 was on on demand. Episode 2 never was available that way 😕

  • bluenose199011 Woody (@bluenose199011) reported

    @virginmedia are absolutely dreadful. Worst ever. Useless.

  • kerrylowen Kerry Weston (Owen) (@kerrylowen) reported

    @virginmedia disappointed. New customer & whenon phone2 buy wasnt asked if had had the virgin connection in wall told a router sent which plugs in. Arrived yesterday and didn't fit our wall connection so need engineer, old broadband provider cancelled so now we have no broadband

  • Jennyh0151 Jenny (@Jennyh0151) reported

    @virginmedia your stupid website is sending me around in circles! My broadband is rubbish it's so slow in sick of resetting it! I want to speak to someone I no that you are part of the compensation scheme that means If I'm not getting the correct speed you should cut my bill!