Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Southport, Warrington, Skelmersdale, Liverpool, Wigan, Prescot, Wallasey, St Helens and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
Wi-fi | |
| Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes especially as she said she would be discussing things with us like a booster etc as we are eligible with 4 children home schooling ??. Also was going to discuss a router issue . So far things look ok and children aren’t complaining WiFi has gone down today which is good 1/2
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PH
(@PHEFC83) reported
from
Liverpool, England
@caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told
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Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.
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john mccoll
(@codge123) reported
from
Warrington, England
@virginmedia hi I’ve been trying for 40 mins to get thorough to cancel but no-one is answering the phone, i wish to cancel my services with you today.
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Is anyone going to let me know why we aren’t getting the service we pay for ? Our tv services are still not working since 26th January . WiFi keeps dropping off too . Promised follow ups from a 3 hr phone call wait the other night didn’t happen either . Unhappy customer
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia I have questions about my router but can’t access the live chat? Can someone on here help??
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡
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Ruddy
(@srudd1992) reported
from
Leyland, England
@mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@virginmedia need help , phone wait is diabolical #poorcustomerservice
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .
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Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
@virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leanne McBride 💙
(@LeanneCDP) reported
Whats going on with the fight @virginmedia? We've paid to watch and just keep getting error messages, rang support and now our box won't work at all
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S 🇵🇸
(@LumosMyWeasley) reported
YOW DOES VIRGIN REFUSE TO STREAM SKY ATLANTIC, HOW DO I WATCH HOUSE OF THE DRAGON NOW?! WHAT ******** AM I PAYING FOR @virginmedia
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Didyouseewhatidone
(@MayhediK) reported
@virginmedia Yes, it still doesn't work.
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Jamie Richardson
(@Jam_1138) reported
@virginmedia It’s an awful experience when trying to sub to any of your “packs”. I had issues when trying to sub to the kid’s & entertainment packs, I phoned your advisors to be told “we can’t do anything, you just have to figure it out online”. Such great CS!
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emotional support goth
(@gothyspice_) reported
@virginmedia worst customer service I've ever experienced
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Rosanne McConaghy
(@RosanneMcc) reported
@virginmedia CS didn’t seem to have any suggestions so told me I’d have to speak to a 2nd line engineer and they would be in contact but never heard anything. I’ve had the box since September and this is the second time it’s deleted everything on it, kinda useless to me at this point!
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The Livest One
(@one_livest) reported
@virginmedia (1) I have ordered usyk vs joshua 2 through your platform and it isnt working. Pressing watch now leads to a screen saying on demand isn't working, please contact virgin media. Contacting you guys via the phone was no help
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Punit Goyal
(@PunitGoyal1) reported
I was promised by the last customer care executive that I will receive a callback from her manager within 4 hours. It has been close to 7 hours. No one called me. I am surprised that no one is even trying to help. @virginmedia @VirginMediaCorp @VMSolutions_
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sabele
(@sabele26) reported
@jean4760110889 @virginmedia I see this all the time on here. The final payment was made months ago, but still they keep billing. But as I say we only had this with Virgin, every other service was great
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Laura Hargreaves
(@lozp2000) reported
@virginmedia trying to buy the AJ fight tonight and our screen is just blank. Your customer services took me through security to tell me you are closed. How can we resolve this? Broadband seems to be working.