Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 2 days ago |
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Wigan
|
Internet | 2 days ago |
|
St Helens
|
Wi-fi | 2 days ago |
|
St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, EnglandVirgin media customer service 🥴😭🤯
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Richard Foster (@fos100) reported from New Longton, EnglandSince I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
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Andrew (@andym1908) reported from Warrington, England@skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media
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Richard Foster (@fos100) reported from New Longton, EnglandWho in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
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Mrs Smith (@SmithysMaud) reported from St Helens, England@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
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Richard Foster (@fos100) reported from New Longton, EnglandHi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?
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Richard Foster (@fos100) reported from New Longton, England@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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Josh (@Parleyyyyyy) reported from Liverpool, England@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
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Tony (@AckerHeron) reported from Liverpool, EnglandHi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, EnglandYou say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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owen southworth (@obpls1995) reported from Wigan, England@virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🎭🏴not-so essential worker (@Djfoldy69) reported@virginmedia I first tried to contact you on the 11th of December via your WhatsApp service, it's now the 4th of Feb and I still am yet to speak to anyone!? I understand you maybe busy but this is unacceptable! If your that busy, hire more people to answer customers calls
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DAtwal (@DalSinghAtwal) reported@virginmedia Yes and rang them multiple times, but why on earth should we contact Yodel when@our contract is with you and not your logistics partner! If there’s an issue YOU should be fixing it…that’s called CUSTOMER SERVICE! Not passing us off to them with whom we have no relationship!
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James (@ProfBorkensnoot) reported@virginmedia You cut my internet this morning after me raising a complaint on Tuesday about this. Person I spoke to on Wednesday could have halted action but was clear he did not want to. Utterly disgusting customer service, as well as still being able to see the info the data breach was for!
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⚫️ Sabrina Branwood 🔶 (@SabrinaBranwood) reported@virginmedia You never have any offered on my account & online offers are new customers only, been with you almost 12 years now and still paying a small fortune for broadband and the phone line I never use but got told I’d have to pay even more to get rid of 😳 oh yeah & now my bill goin up😥
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Helen (@morethanafeline) reportedHi @virginmedia , really appreciate being left with no TV for 5 days across a stormy winter weekend because you refuse to just send out a new Tivo box when we *know* box failure is the issue, and insist on making us wait for an engineer. Absolutely terrible.
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kelly Dawkins (@ditzyk) reported@virginmedia Apple have said it’s a hardware issue & can not be repaired needs to be replaced. I have contacted yourselves on the phone & have been advised it’s £189 to buy my handset contract out. Or nothing you can do as it’s not insured. However…..
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kelly Dawkins (@ditzyk) reported@virginmedia I’ve checked my rights under consumer rights act & as the issue has been diagnosed as a hardware issue via Apple & I have a report from them the responsibility lies with yourselves to compensate for the item. Is there a complaints email I can contact virgin?
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DAtwal (@DalSinghAtwal) reported@virginmedia Absolutely disgusting and shocking customer service, the process is terrible and to be told we have to@contact them directly!…Our money is paid to Virgin NOT Yodel! If you’re logistics partners aren’t delivering it reflects badly on you and you should be sorting it out…NOT US!
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Kayleigh (@_kayleighsutton) reported@virginmedia @Ofcom how do I make a complaint about this. I didn’t take our this new package!!! We literally said no to the new package which was then put onto the account we had disconnected 4 days earlier. Now I have to give 30 days notice and a final bill for something I didn’t sign up to?
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Twinsplustwo (@TwinsplusTwo) reported@virginmedia @virginmedia You could, you know, just provide half decent customer service & send out a new hub, like BT do but I guess you need a customer interface for that, your site is designed to prevent customer contact.