Virgin Media Outage Report in Westhead, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Prescot, Wigan, Chorley, Southport, Leyland, St Helens, Skelmersdale and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Warrington |
Wi-fi | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Jay
(@JayMelia_) reported
from
Liverpool, England
@virginmedia I need to cancel an order ASAP please respond!!!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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John B Colburn
(@JohnBColburn2) reported
from
Roby, England
@virginmedia How do i cancel my subscription?
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia No problem, thx for the reply, seems to be ok now 👍🏻
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia Have done this and still issues with the internet and connection! Making working from home really difficult!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
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Phil Moffitt
(@MoffittPhilip) reported
from
Maghull, England
@virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
Will any provider buy out my @virginmedia broadband contract! Shockingly bad service and just fob you off on the phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Home
(@steelpanali) reported
@virginmedia @virginhelp ....was poor as some of the bands in the cabling were too tight and 90 degree angles would interrupt the signal. He adjusted a few of these slightly, as best he could, but still no joy!
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Aye and Susan
(@Ayegardening) reported
@virginmedia Morning, No answer on text from a real person. Just automated service.
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Steve
(@Leicester4life) reported
@virginmedia #StayConnected is that a joke? I just upgraded my package my latest bill is nearly £150 and my broadband not working.
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JA
(@newmantings) reported
@virginmedia This was on Twitter,John advised boosters would help.however I was trying to find out why my brother received a free booster when he had the same issue in his house and I have to pay for it.I only joked recently and feel a bit mugged off having to buy it.
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Milo
(@DirterMilo) reported
@virginmedia Yeah I’ve been charged for a service I don’t want now for 4 months. I ordered premier sports for 1 match and despite cancelling keep getting invoiced.
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Athena Lamnisos
(@athenalamnisos1) reported
@virginmedia I have used this link. I have called on 150, I have used the text service. Every single time you cut me off or the call drops. This happens after hours of holding. Last night - after 3 hours of calls via the landline to 150 - my home phone stopped working! No dial tone
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DJ Simon Matthews #MentalHealthMatters
(@DjSimonmatthews) reported
@virginmedia Iv set up standing order to pay my outstanding bill on a monthly basis. I tried calling customer services but weren't no answer
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Pablo
(@pyrcroft) reported
@virginmedia This is why the issue isn't resolved, as you have to wait 4hrs???? On your tech text.. can you report the issue @BBCWatchdog
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Sarah
(@__s1219284) reported
Me calling @virginmedia to cancel because of the price increase and the automated voice offers me a discount..... Of the price increase. Sorry no can do
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Athena Lamnisos
(@athenalamnisos1) reported
@virginmedia Please look at the screen shot! That is the number that has not responded after taking me through security and saying they were going to help