Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Southport, Warrington, Skelmersdale, Wigan, Prescot, Wallasey and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| St Helens |
TV | |
| Southport |
Wi-fi | |
| Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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hammond sombra enjoyer.
(@haruziegler_) reported
@BABYWAlFUU @virginmedia That sucks, the good news is that the season ends in 20 days but yeah that sucks anyways.
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🔰 It's OK to be wrong when you strive to be right
(@mapgie) reported
@virginmedia Yesterday all my colleagues on VM and I were booted from our remote desktop machines, and half the web pages we wanted to access were inaccessible. Your app makes me phone you and I struggle to use the phone without pain, so I can't contact customer support easily.
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Sumeet Firodia
(@sumeet_firodia) reported
@virginmedia Its just wifi I raised a complaint on the website and received a letter in response to it
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Stephen Scott
(@SteveGPScott) reported
@virginmedia It would take rather a lots of tweets to explain the litany of errors that your company has carried out. The upshot is we have no broadband until Saturday when your engineer comes. A full complaint has been made outlining the whole sad affair.
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Thomas Coxhead
(@iamcoxhead) reported
@virginmedia need to speak to someone / a technician about our internet plz. We had 6 weeks of NO internet, had to spend £80 on additional phone data to hot spot our phones. No reimbursement from yourselves. 3 weeks of working internet. Now the internet is not working again.
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Bev Wright
(@TheMSKittylady) reported
@TillyL99 @virginmedia It really is, I can’t understand how they keep their job? Customer service?
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Mo Nazam
(@monazamguitar) reported
@virginmedia Yawn. Over ten years of nothing but problems with you .@virginmedia It really is outrageous greed.I will never recommend you to anyone and I will always use twitter to disrespect you. You take my money every single month but your service is abominable and you don't REALLY care.
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Graemehausen
(@mightykotor) reported
Hey @virginmedia can someone help me with a billing query, trying to navigate your help site and I'm just in a loop. Should be something we can clear up really easily...?
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T 💚
(@TillyL99) reported
@TheMSKittylady @virginmedia Exactly, he was terrible and he was meant to be trying to persuade me to continue with my installation. He was definitely in the wrong job!
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Wevsky
(@wevsky) reported
@virginmedia Already did, they seem to think it's an issue with @shopto blocking my ip. not that i ever get any replies from @shopto when i tweet about this