Virgin Media Outage Report in Westhead, Lancashire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, St Helens, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 5 hours ago |
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Internet | 3 days ago |
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Internet | 3 days ago |
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Wi-fi | 3 days ago |
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TV | 6 days ago |
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Wi-fi | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England@virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨
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Dave Carson (@DCBlue11) reported from Liverpool, England@virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated
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Neil Atherton™ (@natherton90) reported from Rainhill, England@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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PENALTYPOOL (@DJGlassBack) reported from Liverpool, EnglandWhy is my wifi not working yet again @virginmedia beyond a joke now
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beth (@alchteb) reported from Warrington, Englandwent on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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beth (@alchteb) reported from Warrington, Englandwent on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.
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David Brindle (@dbrindle92) reported from Liverpool, England@AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon
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knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, EnglandSo. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬
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Grolshy (@JonGre69) reported from St Helens, England@virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house
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knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England@virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.
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Dan Cad (@coachdancad) reported from Liverpool, England@virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.
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knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England@virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs
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knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England@virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits
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ann (@lestervose) reported from Haydock, England@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help
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John Eastham (@bigjeast) reported from Wigan, England@virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.
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Trains (@radio_caroline) reported from Haydock, EnglandVirgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up
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Dave Carson (@DCBlue11) reported from Liverpool, England@virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.
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knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England@virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.
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Dan Cad (@coachdancad) reported from Liverpool, England@virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Molodoi (@idrewdoughnut) reported@virginmedia What I’m saying is that the service status says “no known issues”. You just acknowledged that there is a known issue. Why is service status saying “no known issues?”
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⚽ 🙌 LUFC Rich 🙌 ⚽ (@shieldgamerx) reported@virginmedia No problem, I'm always happy to try and help... Plus I don't have to stick to a script & appease CS rules & regs 😜.
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Lewis Somerscales (@deadredcrayon) reportedSo Virgin Media who I’ve been with for nearly all my time in London are offering lovely cheaper deals for new customers. While I, a fairly loyal customer, get charged £45 for just broadband. Time to move then.
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Michelle (@mummychelle) reported@virginmedia No. There's no issue. It says the broadband is working. The issue is with the WiFi dropping out to the devices
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I’ve had a text to say our issue will be resolved by 1/12 but this seems to be a continuous issue and I have a child trying to do schoolwork from home due to Covid so it’s vital our BB is working and for our heating too which works via wifi.
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Bladesrallyteam (@bladesrallyteam) reported@virginmedia @JimboUK71 Always the same comment the wired is so intermittent you cannot pin down the issues but it is the crap Puma Chipset in the Hub3 when put under pressure
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Renato Almeida (@renmiguel) reported@virginmedia 2 months internet has been dropping every 20 mins, 2 written complaints no replies. Phone call last week and engineer sent to fix area hub, nothing changed. To top it all yesterday and today theres been no internet due to an ongoing issue in the area! Canceling ASAP
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Steve Cooper (@coops_99) reported@virginmedia Still no luck, they can see WiFi is not working but do not know what the problem is...... They will apparently call me back in the next hour, over a week now and still the same problem 😡
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The Masked John Girvin (@johngirvin) reported@virginmedia All good. It sorted itself out after half an hour. Internet down for half an hour? I call that coffee time.
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Hilary Andre 3.5% (@HilaryAndre1) reported@virginmedia I never thought of using Twitter. I used to use the telephone.