Virgin Media Outage Report in Westhead, Lancashire, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 2 days ago |
|
Wigan
|
Internet | 2 days ago |
|
St Helens
|
Wi-fi | 3 days ago |
|
St Helens
|
TV | 5 days ago |
|
Liverpool
|
Wi-fi | 5 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
Chris Cunningham (@CJC_Film) reported from Birkenhead, EnglandHow does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
-
Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
-
*scousenat🌈 (@scousenat) reported from Liverpool, England@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
-
Tina Evans (@tiamarialfc) reported from Seaforth, England@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
-
Scott Carroll (@scottcvrroll) reported from Liverpool, EnglandHonestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Ringing your service once more how pathetic is it
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
-
Brian O'Keefe (@rider45) reported from Seaforth, England@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
-
Tina Evans (@tiamarialfc) reported from Seaforth, EnglandDo you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
-
*scousenat🌈 (@scousenat) reported from Liverpool, England@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
-
@gm (@mymatedex) reported from Kirkby, England@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
-
Zoe Wakelam (@Zoefw) reported from Birkenhead, England@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
-
Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, EnglandFeeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
-
Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
-
Dezza The Grump (@OneGrumpyMF) reported from Birkenhead, EnglandThe @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
-
Paul Walsh (@walshy31) reported from Liverpool, England@virginmedia Sorry back in work today! Would adding boosters help?
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tom Strodtbeck (@Tom_Strodtbeck) reported@virginmedia Yeah this @virginmedia. This is the problem mate.
-
JulieH (@eirwenjulia) reported@janehamilton22 @virginmedia Is yours still down. Mine is I'm trying to check with others.
-
Joanne H (@123a_123z) reported@virginmedia Thanks for closing our on-going complaint without our consent. We’ll be going to the ombudsman now. Terrible service since Nov (and our neighbours). Had to work from another location today. Lies after lies, promises after promises
-
Colin Green (@ColinRGreen) reported@virginmedia Time to get a new ISP. This is the 6th outage in a couple of months. Bills going up and can't even get a service.
-
Ben (@BendyBen999) reported@Gohbloke @virginmedia Seen it. Check out my tweet . Their CEO is quiet about it and the attitude to customers is terrible
-
Shayan Sardarizadeh (@Shayan86) reported@zveljka @virginmedia Never
-
Joanne H (@123a_123z) reported@virginmedia Thanks for closing our on-going complaint without our consent. We’ll be going to the ombudsman now. Terrible service since Nov (and our neighbours). Had to work from another location today. You said it would be resolved by Saturday. Pressure to close c
-
martin (@martinmal81) reported@virginmedia Thank god you put prices up to deliver a better service 🙏 🙌 👏
-
Mostly Hearts (@iain_mac) reported@scottiewilson @hmfcalum @virginmedia Ah well, in that case it's the network that's the problem. Vote with your feet.
-
Eitu Taera (@zveljka) reported@Shayan86 @virginmedia They are apologising. Did they consider reducing the bill since they weren't able to provide you with the service you're paying for?