Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Spooky Monk 🦇 🎃
(@trendylefty) reported
from
Birkenhead, England
@NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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Paul #WhatDayIsItEdition
(@AgentLittleP) reported
from
Liverpool, England
Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia so slow today ookla says nope can’t even run a test!
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?
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Timothy Haines
(@Timuslloyd) reported
from
St Helens, England
And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
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Jürgen Plop
(@chodo_baggins24) reported
from
Warrington, England
Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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Maria McCool Davis
(@MariaMcCool) reported
from
Liverpool, England
@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kat
(@mostly_sleepy) reported
@virginmedia It says the fault has been found and service will resume at 1.30; but every day this happens we get the same thing from the phone or service checker saying the problem has been found and will be fixed and then it happens again the next sunny day!
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🚀 It's Not Rocket Science 🚀🚀
(@RocketScienceNo) reported
@virginmedia Surely when the main contract ends in August, and defaults to a rolling contract, and that rolling contract is not paid (because you wont let me cancel) that new rolling contract would cease after a month & not continue forever?
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Bob A Job Rock 🎸 🍷 🇺🇦 ⚽️🎬
(@bobrock1007671) reported
@virginmedia really needs to buck its customer services ideas up, THREE phone calls just to cancel Sky Movies, promised a confirmation email, nothing call again, might as well bang my head against a brick wall.
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Jordan R 🇺🇦
(@JRenault20) reported
@virginmedia I have now spoken to your customer service reps who proved to be extremely inefficient and unable to part from script. NEVER have I signed up to a company who's process was so flawed.
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Steve
(@Steve40280218) reported
@virginmedia @JhanJeny I’ve got the same issue, did it get sorted @JhanJeny
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ss
(@ahmed95_19) reported
@virginmedia Internet has been unaccessible for the last two days and no solution has been offered by your services. So much for moving to a network that offered me the 'best service in the area'.
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🚀 It's Not Rocket Science 🚀🚀
(@RocketScienceNo) reported
@virginmedia Yes, but they are saying id have to continue to pay £57 until 2050 (£19,152) until the outstanding debt is paid. As you wont cancel it, ever. The contract ends on the 8th August 2022. So why would i continue to pay for something i dont receive because you wont cancel it.
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Karen Olorenshaw
(@olorenshaw65) reported
Appalling service from @virginmedia disconnected my v elderly, sick Mum’s phone & internet by mistake and they can’t reconnect for 72 hours, despite me pleading with someone for almost an hour. Utter disgrace.
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Jenny Smith
(@JenfleurSmith) reported
@virginmedia Update so far - barely any internet service this weekend. It’s completely unacceptable.
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Thereeler
(@MRKRISAYOUNG1) reported
@virginmedia Or I might find it easier if your contact centre stop dropping my calls and making a customer call back for a 4th time? 💁💁