Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Leyland, Wigan, Skelmersdale, Prescot, St Helens, Warrington, Birkenhead and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Leyland |
Internet | |
| Liverpool |
||
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| Prescot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
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michelle orrelljones
(@Classychick65) reported
from
Birkenhead, England
@virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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Philip Nam
(@MiniP82) reported
from
Wallasey, England
@virginmedia There is a reported TV issue but no mention of an issue with broadband
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
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Wendy Sinclair RN
(@wlasinclair) reported
from
Hindley, England
@virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏
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Baz Anderson
(@BazxAnderson) reported
from
St Helens, England
So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Pretty ironic when the @virginmedia Service Status page doesn’t work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kenneth combes
(@inspectortooth) reported
Are @virginmedia the worst company in the world? Been on the phone with a problem with my tv service for over 75 minutes, of which 60 have been on hold. No idea what to do now. Do I hold on or give up and hang up. 😡😡😡😡
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South East Timber & Damp
(@SETimberDamp) reported
from
Maidstone, England
Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia
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russell lehman
(@russelllehman2) reported
@virginmedia my TV box has a hardware fault. I've only been a customer 2 weeks and been told there is no replace in the UK. I've tried to speak to a manager, told they were all in a meeting and couldn't be disturbed. Really poor service and wish i’d remained with @Sky @Ofcom
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Noz Bailey
(@Bignozer) reported
@JuliaHB1 @VodafoneUK Hope you never have to ring Virginmedia. Must be the worst CS in the world.
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scotty lee
(@scott19853) reported
@virginmedia is there a way to cancel my contract due to poor service received?
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Mel
(@MelStew__) reported
@virginmedia is there an update on the broadband outage in PA2 area? I’m WFH and it’s been down all day!
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kenneth combes
(@inspectortooth) reported
@virginmedia And no it’s not the tv and no it’s not on mute. The V6 box is obviously the problem. Just send a new one!!!!!
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audio
(@auudio) reported
Finally got some time off work and my internet's down 👍 @virginmedia
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John Moran
(@JohnMoranPlant1) reported
@virginmedia Or broadband from Virgin that actually works, that would be good, or customer services that you can actually get through to
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kenneth combes
(@inspectortooth) reported
@virginmedia No sound. Have rebooted the box approximately 8 times on the last 3 days. Has fixed the issue until today when 3 reboots have done nothing. I need a new box. Very simple fix. Indian call centre have put me on hold to speak to a senior team but no response after nearly 40 minutes.