Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 03/12/2026 16:05

March 12: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Wigan, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Total Blackout
United KingdomWigan Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @Mr_Mark_Taylor Full month refund please at least. I didn't go to the game and my sons missed football training for something we have paid for and cant access. What are you going to do about it @virginmedia The service is a joke!!

  • neil_pandb Neil Ashurst (@neil_pandb) reported from Warrington, England

    @virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please

  • NicolaAinsy279 Nicola Connor (@NicolaAinsy279) reported from Liverpool, England

    4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia can anybody help please is there anybody online please

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia you have got me in trouble with my bank and now i need help please can you help me please

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    @virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia morning is anybody online please i need help

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me

  • gedbird Gerard Bird (@gedbird) reported from Formby, England

    @virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia can you help please cos i am in trouble with my bank cos of your services thanks

  • Sauber_Dave David Kelly (@Sauber_Dave) reported from Maghull, England

    @virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • maltbyjames James Maltby (@maltbyjames) reported

    @virginmedia I raised an issue about not getting any faster service after paying for an upgrade, but heard nothing.... Call in the new year?

  • NaijaArsenal kakashi Hatake (@NaijaArsenal) reported

    Omg, @virginmedia is the worst!!!! Been having Internet issues for months, over 5 engineers have been, still having same issue, Internet keep breaking, whats the point paying for a service I am not enjoying???

  • Mrjrputman Putman (@Mrjrputman) reported

    @virginmedia you claimed to have called me today in reply to my complaint. This did not happen. You have now asked me to call back, this will be the 5th time. Surely I shouldn’t have to wait another 45 minutes for your mistake. Please DM me ASAP

  • WayneHansford Wayne Hansford (@WayneHansford) reported

    @virginmedia Nothing has changed and hasn’t for months... calls and complaints do not alter anything, you don’t seem to care about the poor service you provide

  • martin2424 Martin Calvert (@martin2424) reported

    @virginmedia And therein lies the problem as she is some 400miles away right now!

  • nigelmtaylor Nigel M Taylor (@nigelmtaylor) reported

    @DrFautley I miss the excitement of those days of the dial-up modem, when you didn't know if or when you might be connected. And if you were, how long it was before you were bumped off. Thankfully I have the reliability of @virginmedia these days. Got to say, in 3+ years, not one issue.

  • flxxcher Emily 🌈 (@flxxcher) reported

    @virginmedia The arrow lights are flashing now, and just has the yellow power light on. I’ve looked at the link but can’t find the problem I’m having

  • mickmyk Myk (@mickmyk) reported

    @virginmedia And after the abysmal lack of service and communication, I think I'll be sorting out the move to yourselves in the next week or so...

  • dschriz Chris Brett (@dschriz) reported

    @virginmedia See the chain, my internet is awful. Still not heard anything today