Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, St Helens, Birkenhead, Warrington, Wigan, Southport, Prescot, Leyland, and Billinge Chapel End.

City	Problem Type	Report Time
Liverpool	Wi-fi	6 hours ago
Skelmersdale	Wi-fi	1 day ago
St Helens	Wi-fi	2 days ago
Skelmersdale	Internet	5 days ago
St Helens	Internet	6 days ago
Liverpool	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  owen southworth (@obpls1995) reported 1 minute ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 2 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Ray Waring (@RayWaring) reported 6 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Gary Kilroy (@Gary_Kilroy) reported 8 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Colin (@ColinBe76578911) reported 12 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Maureen StewartJones (@supergran22) reported 13 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Alan Dean (@alandean1878) reported 17 minutes ago from Roby, England

  @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

• 
  BeanBolt (@BeanBolt) reported 20 minutes ago from Southport, England

  Tenth issue in FOUR months now with @virginmedia. They've seemed to have stopped replying to my direct messages now. @WeAreOpenreach @bt_uk how long until you're newly installed lines in my area are activated and ready?

• 
  IanRob79💙 (@IanRobEfc1878) reported 22 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Kevin Dudson (@Duddydudson) reported 24 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 33 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Mark Langshaw (@MarkLangshaw) reported 34 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  Mrs Smith (@SmithysMaud) reported 38 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Mark Langshaw (@MarkLangshaw) reported 42 minutes ago from Liverpool, England

  @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

• 
  James (@jgrailpics) reported 44 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Mrs Smith (@SmithysMaud) reported 48 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Adam (@agarnett) reported 50 minutes ago from Wigan, England

  @virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful

• 
  NeckSausage (@NeckSausage) reported 52 minutes ago from Tarleton, England

  @virginmedia really poor coverage here PR4 6, is there a mast problem?

• 
  Gary Banks (@GaryBan47314801) reported 56 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Elaine Brown (@laineypb2109) reported 57 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Hatcher (@kolodog1) reported 2 minutes ago

  @virginmedia the service with the WiFi or TV services in the BR5 is poor. 3 times in the last week one of them has went down, today it's the WiFi again.

• 
  Stew G no23 (@StewartGar49182) reported 3 minutes ago

  @virginmedia They aren't recently issues they are current issues is BB being throttled back? All i get from virgin is there's no problems in the network so why is it so slow?

• 
  Time for change (@theRealNickle) reported 3 minutes ago

  .@virginmedia made multiple phone call to report issues. Promises made, problems not resolved. Fortunately, contract is up soon.

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 4 minutes ago

  @RosyPosy_kitteh @IamCarrieagain @virginmedia They were very rude to me this afternoon. Both on chat then phone. Ill be cancelling my services next week once I have the opportunity to ring up. They treat older (I'm 72) people with disrespect.

• 
  Neale B (@Neale1100) reported 5 minutes ago

  @virginmedia Its says the problem will be repaired on the 27th, I assume you will be applying a credit for the lack of tv and wifi provided to those affected ? I work from home, this simply isn't good enough

• 
  Anumcara (@Anumcaras) reported 5 minutes ago

  @virginmedia I will be in touch by Monday. I’ve just discovered two layers of payments added to my credit file. Although there was no services connected because your call centre signed me up with an engineer. Knowing I was leaving the country and I needed the internet for my cctv. I was reluctant but rejoined sky and your call centre refused to cancel and persuaded me to move the account to a different address. An address that’s under renovation and empty. There’s something afoot about how all this has been handled and I will be requesting my credit file is amended with your support. Going forth I will update publicly on this thread any success or failures I have with these issues.

• 
  Tracey Russell (@TraceyR16154277) reported 6 minutes ago

  @rpd_pacer @claireroberts01 @virginmedia I left Virgin Media a couple of years ago, after being with them for 20 years. Customer service is non existent, I got sick of trying to deal with Indian call centre staff who barely understood English. The equipment was crap and waiting weeks for engineers was a joke.

• 
  Wayne Clark (@clarky051180) reported 7 minutes ago

  @virginmedia second day of outage on a bank holiday weekend…! (Oh and a half term break)…! Congratulation’s….!👏👏👏👏👏👏🥳

• 
  simon parkinson (@parky1021) reported 9 minutes ago

  @virginmedia @BonesE78 Mine is exactly the same Terrible service

• 
  Shinobi (@luvshinobi) reported 11 minutes ago

  My internet down @virginmedia