Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, St Helens, Southport, Liverpool, Skelmersdale, Prescot, Wallasey and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Southport |
||
| Liverpool |
Phone | |
| St Helens |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Again fully appreciate and understand that. However, elderly vulnerable person has to rely on this service and it is intermittent and not reliable
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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martin
(@whitealbo) reported
from
Southport, England
@virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia After weeks of a landline service being non-existent I was assured this would be fixed yesterday, it's not! Vulnerable isolating person relies on this to keep in touch and in emergencies. Not good enough yet again. Fed up of feeling fobbed off!
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia I appreciate that, however, this is not the first time and I'm guessing it won't be the last. Praying a lot of money for a service that doesn't work!
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia it's Christmas Eve and your crappy internet is down again, can't stream any films, been shocking service all year
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skits
(@Lboxdonn) reported
@virginmedia why is Sky Sports HD picture so terrible? Every other channel is fine? Pathetic.
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Alex M
(@Rivermansky63) reported
@linannlum @virginmedia I'm with them for my Internet at the mo. You can do a live chat on their website apparantly. I've never used it but it might be worth a try
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kay burry
(@kaykey43) reported
@virginmedia had the most horrific experience trying to cancel our virgin media package, feel totally traumatised 😢😢 will never ever use them again!!!!
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Rob
(@hadders08) reported
@virginmedia John you’re part of the problem, I am not considering, read again.
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Jae Sällström......🏴🇸🇪🇳🇴🇪🇺
(@cloudabove3) reported
@linannlum email them, grab ttheir social media and create hell....but definately cancel DD. Maybe have a word with your bank as well....@virginmedia are torys
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alexleedee
(@AlexLeeDee) reported
@virginmedia No issues on the service status. Sorry, how do I run a test on the affected service? I can log into my router but every 20 minutes or so the connection (on all devices) will drop for 5-10 mins.
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Glen
(@RabidSalmon) reported
@virginmedia It says I have no access to home broadband. PLEASE could someone call me as I am VERY close to cancelling and moving on. If that’s the case I will be requesting money back for all the months we have had poor service and not fulfilling your contract
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Terry Hughes
(@ctidbluemoon) reported
@virginmedia 3 days is too long especially when someone pays a lot of money for your service
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Linda for ScotIndy 😷🏴 💙
(@linannlum) reported
@Rivermansky63 Tried numerous times …can’t get through on phone. It’s constantly ringing out. I’m so stressed with it all. 😢 I’ll try to phone new company who I’m starting with to see if they can help. Never again will I go with @virginmedia .
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jill adelus
(@jilladelus1) reported
@virginmedia 3 I received 'a bundle offer included in the ultimate OOmph Bundle'. Oh really & what would this bundle of Bundle offer be?- (i'm British btw so speak English). UR priceless- genuinly i've NEVER dealt with such duplicitous twaddle. AGAIN U KEEP quoting 2020 NO it's 2019!