Virgin Media service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, St Helens, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.

City	Problem Type	Report Time
Liverpool	Internet	19 hours ago
Prescot	Internet	4 days ago
Wigan	Internet	4 days ago
St Helens	Wi-fi	4 days ago
St Helens	TV	6 days ago
Liverpool	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Leigh Wynne (@leighwynne33) reported 17 seconds ago from Seaforth, England

  Maybe little quiet for few days as ive got no internet due to outage at virgin media :/

• 
  Dave Carson (@DCBlue11) reported 48 seconds ago from Liverpool, England

  @virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡

• 
  liam (@Reidy_25) reported 3 minutes ago from Prescot, England

  @virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it

• 
  Thomas Hall MB Vans (@tommylbf) reported 9 minutes ago from St Helens, England

  @virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK

• 
  Paul Rooke (@thereal_rookie) reported 16 minutes ago from Prescot, England

  @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

• 
  Dave Carson (@DCBlue11) reported 16 minutes ago from Liverpool, England

  @virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡

• 
  Leigh Wynne (@leighwynne33) reported 16 minutes ago from Seaforth, England

  My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭

• 
  Scott Tipping (@TippingScott) reported 23 minutes ago from Warrington, England

  @virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!

• 
  BIG EARS Mum to George & Daisy (@ljonesljones14) reported 23 minutes ago from Liverpool, England

  @virginmedia sick and tired of red button not working, message comes up on screen App temp unavailable try again in a few minutes happening all the time for days on end Virgin going down the pan always something not working & still paying for services we cannot access

• 
  Abbi (@AbbieMarieBrid) reported 28 minutes ago from Seaforth, England

  @virginmedia really disappointed, had a problem with yourselves for months and managers are meant to phone back still not heard anything!! It’s becoming a joke! If my mum stays next to the phone any longer she’ll turn into stone! #badcustomerservice #helpme

• 
  Paul Rooke (@thereal_rookie) reported 32 minutes ago from Prescot, England

  @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

• 
  Madeleine Fletcher (@Maddelan) reported 40 minutes ago from Seaforth, England

  @virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!

• 
  Thomas Hall MB Vans (@tommylbf) reported 44 minutes ago from St Helens, England

  @virginmedia TV not working at all and WiFi always on and off.

• 
  Dave Carson (@DCBlue11) reported 48 minutes ago from Liverpool, England

  @virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub

• 
  Wirral Kloppite (@paulgtrainer) reported 49 minutes ago from Birkenhead, England

  @paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)

• 
  Tom Munns (@TomMunns1) reported 53 minutes ago from Wallasey, England

  @virginmedia hi, I can’t register for my virgin media. I type in details and it doesn’t progress my past the register page. Can you help.

• 
  Michelle Mattos (@ChellyMat) reported 54 minutes ago from Liverpool, England

  @virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason

• 
  Michelle Mattos (@ChellyMat) reported 56 minutes ago from Liverpool, England

  @virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙

• 
  Abbi (@AbbieMarieBrid) reported 57 minutes ago from Seaforth, England

  Asked her to hold today then put the phone down @virginmedia you need to sort yourself out! I’m using my 3G to send this cause our WiFi is soooooo badddddd!!! #badcustomerservice

• 
  Dave Carson (@DCBlue11) reported 59 minutes ago from Liverpool, England

  @virginmedia Yes it's the same problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  x - amy (@amystks) reported 1 minute ago

  @virginmedia I'm trying to get hold of you via your phone line but this seems impossible right now due to the wait time and I don't have the time to sit and wait around doing nothing. I am not sure if I want to cancel my package or remove things and the web chat will only let me

• 
  Dianamh (@Dianamh_s) reported 2 minutes ago

  Virgin Media pointing out the LVA proposed service for the vaxxed in spring. Yet now it’s ‘unworkable’. Adrian Cummins on his previous support for Israel’s opening - ‘Oh it didn’t work’, no further explanation on why he believes it didn’t work. France opened with a cert.

• 
  Kirsty Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@karmaskulls) reported 3 minutes ago

  @virginmedia Hi my elderly parents don't know their password, so I can't progress on the phone to yourselves, can someone help me out asap please :)

• 
  Mr Oliver Prince (@testtubeman) reported 7 minutes ago

  @virginmedia I am so unhappy with you. I have had a install arranged for weeks for tomorrow. Today I receive an email saying the install is delayed by 17 days. That is 17 days without an internet connection. Extremely unhappy. Please help me.

• 
  Nick (@NlCKTYLER) reported 9 minutes ago

  @virginmedia I know outages occur, but the PR speak on the phone listing it as "improving my services" is just a bit insulting. Call a spade a spade. If there is an outage, just say that. :)

• 
  O2 in the UK (@O2) reported 14 minutes ago

  @RayPoon0290 Ah ok. Virgin Media will continue to provide customer service for all Virgin Media services. You can speak with them here @Virginmedia

• 
  ᴄᴇʀʏs ʜᴜɴᴋɪɴ 🌳🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿 #StatueForEppy (@hunkin_24) reported 20 minutes ago

  @EarlyCareersSky The interview I had for a permanent role was taken by manpower who told me I wasn’t empathetic enough towards customers when they were the ones who hired me for virgin media back in 2007. I abso loved my training for women in home service a couple of years ago

• 
  Danielle Anderson (@danielleda2405) reported 21 minutes ago

  @virginmedia I have just spoken to someone helpful on the phone who told me to request WiFi pods online instead of my booster (which is terrible) however the website says you cannot register at the minute. Conflicting information, can you advise?

• 
  Anthony III (@penguinonasled) reported 22 minutes ago

  @virginmedia (2/2) need internet for work and can never get through to a human on the phone to discuss the issue/resolve. Will be going to Ofcom

• 
  x - amy (@amystks) reported 24 minutes ago

  The call has dropped, id really appreciate it if there is some sort of web chat service where I can talk to someone @virginmedia