Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, St Helens, Southport, Liverpool, Skelmersdale, Prescot, Wallasey and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Southport |
||
| Liverpool |
Phone | |
| St Helens |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia After weeks of a landline service being non-existent I was assured this would be fixed yesterday, it's not! Vulnerable isolating person relies on this to keep in touch and in emergencies. Not good enough yet again. Fed up of feeling fobbed off!
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia seen on your website you offer a free WiFi booster for 1Gig fibre customers. How do I get one? The WiFi sucks in some rooms
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Matt's MerARTki
(@MattKeating1981) reported
from
Wigan, England
@virginmedia absolutely shocking signal on box office!!! £24.99 for what looks like it's being stream on a Nintendo 64.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.
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CharlotteJadeDuffy❀
(@XCharlotteJadeX) reported
from
Warrington, England
@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
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Tori Sprung
(@torisprung) reported
from
Liverpool, England
@SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service
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Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.
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jo m b
(@joanreece) reported
from
Liverpool, England
@virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia internet down again in L31 what’s the fix time?
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia When is the WiFi issue in Hindley going to be fixed ? Been on and off all day.
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emma2511
(@emmawinstanley1) reported
from
Wigan, England
@virginmedia shocking customer services after waiting nearly a month and several hours on hold to get connected still no delivery date and now cannot work from home @ nhs
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia I appreciate that, however, this is not the first time and I'm guessing it won't be the last. Praying a lot of money for a service that doesn't work!
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Again fully appreciate and understand that. However, elderly vulnerable person has to rely on this service and it is intermittent and not reliable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🥳 happy harry day 💕
(@chelleisgolden) reported
@virginmedia Your DMs aren’t open for me to explain in full. In short, it’s clear people are not doing their job and it’s leaving me without wifi service during the middle of a work week. After 5+ hours on the phone this week still no one can seem to figure out what the issue is.
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Emma Cole
(@DaisybooCole) reported
@virginmedia giving up again after a 2nd day waiting to be transferred to an agent. Shocking customer service.
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karen
(@karen88462816) reported
I have had no virgin media service since 11th Jan and have not been offered compensation for anything they have taken full payment disgusting
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sian jackson 🕯 #BeMoreBurgess 🕯
(@sianjackson1) reported
@virginmedia earlier on today in the st15 area the power went off. its was after 1.30 pm it came back on but our box said we have a 0233 error. its now saying we have no wifi but we do. so were confused as to what going on & how to fix it
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Dee-lite
(@DeeHott) reported
@virginmedia tv and internet down 3 days running, yet you say there is no faults in my area? Clearly there is. May cancel my payment this month
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🥳 happy harry day 💕
(@chelleisgolden) reported
@virginmedia Just “customer service” reading from a script saying there’s no more they can do because they don’t have the contact information of another department within the same company??? Interesting. No one has given me a real solution and I don’t think this issue will actually be solved
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Mr Nisam Robin #FT1P #YM1D
(@VladaOfEngland) reported
@TGVMD @virginmedia Please don’t jump the queue. We’re down since Thursday.
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Paul Watson
(@paulkw) reported
@virginmedia can someone DM please. I've been trying to speak to someone for over 4 hours via what's app. I got through to an advisor on the phone only for them to cut me off. I work in complaints and the service I have had today has been shocking
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⚫♿💙Tracey Williams
(@scootloopst) reported
@virginmedia We left sky for you on 14th Jan. We have had no proper TV service since that day. No catch up, no recordings, no apps playing, constantly having to reset box 10+ times daily!! We have paid £163 for this!!!! I am sick of phoning up! We want an engineer out now!!
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Tasha, Miss Anxiety 🤎
(@ChocChocGirly81) reported
@virginmedia No you’re ok thank you,. I’m getting @VodafoneUK bb installed soon & I’ll be rid of @virginmedia’s rubbish service.