Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 12/06/2025 07:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.

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City Problem Type Report Time
United KingdomWigan Total Blackout
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomLeyland Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.

  • claimsseven Stephen Smith M.D (Manic Depressive) (@claimsseven) reported from Seaforth, England

    Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?

  • garye1969 gary eaves (@garye1969) reported from Bryn, England

    @mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia paid £27 and the fight is ******* freezing wtf

  • SA57EPH Steph (@SA57EPH) reported from Wigan, England

    @virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.

  • AMEB62 AME (@AMEB62) reported from St Helens, England

    @virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice

  • MJPArmario Marcas Seán Pádraic Ó Donnċú (@MJPArmario) reported from St Helens, England

    @virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .

  • ylilxanoi 🦥 I o n a 🌻 (@ylilxanoi) reported from Wigan, England

    Imagine paying £45 a month for Virgin Media and it never freaking works 🤮🤮🤮

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @Lizzim18 @virginmedia Poor service. It's annoying isn't it?

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.

  • waveyjane Jane Vickers (@waveyjane) reported from Birkenhead, England

    @virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • potatoprayers Dani Hanlon (@potatoprayers) reported

    @virginmedia This is the first time this message has come up. The last week its just been issues in the area.

  • Chris135794 Chris (@Chris135794) reported

    @virginmedia So service goes down on a Saturday, can't call because the help line is shut until Sunday morning and then I have to wait 2 working days before any credit. 4 days of paying for no service with no compensation. Not great is it.

  • StevieHodge Stephen Hodge (@StevieHodge) reported

    @virginmedia why is it that when I want to add to my package, you can pick the phone up inside a minute, when I want to lower it, I'm on hold for 30mins (so far)? I only wanted to amend something, now this has made me cancel my whole package!!

  • SofaBearr Sofa Bear (@SofaBearr) reported

    @virginmedia Wired speed just checked is perfectly fine at maximum speed. The wireless seems to be the issue but I wasn't even in a different room when taking that original picture and it probably shouldn't be operating at under a quarter of the speed. I've also 3 pods around the house

  • HyperAssassinUK HyperAssassin (@HyperAssassinUK) reported

    @virginmedia Yes it says something about there's a connection issue with the hub come back in 24hrs I've done that about 4 times over the last 2weeks I go back in 24hrs and says resolved but then in a couple days the same thing happens again

  • kitharrison Kit Harrison (@kitharrison) reported

    @virginmedia Hiya, yeah I rebooted my phone and followed some other troubleshooting steps to no avail. Signal returned about 10 mins ago and seems to be ok now, but there was a period of maybe three hours with none at all. I'll keep my eye on it, thanks.

  • _MMaritima Lizzie Rynne 💙 (@_MMaritima) reported

    @virginmedia Always the same story. And always the same outcome. Time and time again. You guys have dipped seriously in customer service polls recently. No wonder why.

  • anthony_kenna Anthony (@anthony_kenna) reported

    @virginmedia Although I would love to believe that, hearing a loud huff before the line went dead doesn't lead me to believe that. That was after being spoken to like dirt and being told "well that's the change I am making" when I told a customer service advisor not to make a change. 1/2

  • GemRedford_FMN Gemma Redford (@GemRedford_FMN) reported

    @virginmedia Says Unavailable or it works for mins then says unavailable.Apparently this was a WiFi problem and we should upgrade.Then it was equipment and an engineer would come out, except they didn’t.Spent hours on the phone and just as we get to the right dept it cuts off! Prob your wifi

  • andrew2021k Andrew (@andrew2021k) reported

    @virginmedia Doesn't answer my question. Over the past 7 days, we've lost service for more than 35 hours. What is the issue?