Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Birkenhead, Wigan, Chorley, Prescot, Southport, Warrington, Leyland, Skelmersdale, and Bootle.

City	Problem Type	Report Time
St Helens	Wi-fi	18 hours ago
Liverpool	Internet	3 days ago
Birkenhead	Internet	5 days ago
Wigan	Internet	6 days ago
Liverpool	TV	6 days ago
Wigan	TV	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Richard Foster (@fos100) reported 2 minutes ago from New Longton, England

  Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

• 
  Martin Travis (@lurkinhead) reported 3 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Lesley Murray (@les_murray71) reported 4 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Lindz Devine (@LindzDDub) reported 5 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  Christopher Bray (@cbray72) reported 15 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Andy McKeown (@AndyMcK1982) reported 15 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Rob (@Robertlfc_) reported 15 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Anne McCormack (@1AnneMcCormack) reported 17 minutes ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 18 minutes ago from St Helens, England

  @virginmedia your Internet sucks

• 
  IanRob79💙 (@IanRobEfc1878) reported 20 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Lesley Murray (@les_murray71) reported 30 minutes ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

• 
  Maureen StewartJones (@supergran22) reported 39 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Andy McGill (@andrewjmcgill) reported 41 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  phil61efc (@MirLADas) reported 42 minutes ago from Liverpool, England

  @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

• 
  Rob (@Robertlfc_) reported 47 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

• 
  Andrew (@andym1908) reported 51 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  lloyd #utft (@111O1O1O11O) reported 52 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Tom Rushton (@tomrushton88) reported 54 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Ndawana Youngson (@NdawanaY) reported 54 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Emma Latham (@EmsydilemsyL) reported 59 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan Lowe (ʙᴀʀᴍʏ ʙʟᴜᴇʙɪʀᴅ) (@BarmyBluebird94) reported 10 minutes ago

  @virginmedia sort out the connection issues in Cardiff, trying to work from home isn’t easy with you guys

• 
  Scottt Kirkwoodd (@2gurlys1kupp) reported 13 minutes ago

  @jokewapo @O2 @virginmedia Mate how bad is the 02 signal up our way now! Phoned them to see if there was an issue and it's something to do with the mast

• 
  Kate and her girls (@kateandhergirls) reported 14 minutes ago

  @virginmedia Your chat colleague already looked into it and was incredibly rude and basically said tough you’re an existing customer on a contract and we don’t help our loyal customers, just new ones 🙄

• 
  Raymond Watts (@raydwatts) reported 21 minutes ago

  @virginmedia I have still recieved no response from your help team

• 
  MH (@MhMyxacc444) reported 21 minutes ago

  @j_ball13 @virginmedia They are awful.

• 
  GW 🔰🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GW_Mktg) reported 21 minutes ago

  Second guess, for @virginmedia… the classic ‘cut the wrong wire’ then a lot of head scratching to work out where the problem was?

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 24 minutes ago

  @virginmedia @virginmedia ... I have reached out - many times. And reached my "reaching out" limit. And I'm not sending you personal details on a Twitter/X account . And counting down the 15 months and 3 days I have left with your company.

• 
  Lisa Allen (@lovelylisaj) reported 26 minutes ago

  @virginmedia hi, my mum got a call supposedly from you about the router being slow. I took over and I don’t think it was legit. They were asking me to switch off the router and put it on again. I ended the call as I was suspicious. Internet speed is fine.

• 
  Dave #oafc (@Rusty_Barnacle) reported 28 minutes ago

  @SilvesterLuke @virginmedia Stop pestering me jesus that's about ten messages.. I cant ******* fix it

• 
  rhi (@travichughes) reported 31 minutes ago

  @j_ball13 @virginmedia when my mum died she was the primary account holder of our t3sc0 mobile family plan. instead of letting us switch our dad to the named person on the account, they cut our contracts off and left us with no working signal at all. absolute rubbish, i think they even put a block on