Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 01/25/2026 19:20

January 25: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Wallasey, Liverpool, St Helens, Warrington, Leyland, Skelmersdale, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!

  • sandras_smith Sandra SmithMND (@sandras_smith) reported from St Helens, England

    @Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @SLK1971PNE The whole country cant access the Championship game via the red button. Problem not anyones equipment, your issue only. Sort it out, people subscribe just for this. Appalling customer service.

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia can anybody help please is there anybody online please

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @Mr_Mark_Taylor Full month refund please at least. I didn't go to the game and my sons missed football training for something we have paid for and cant access. What are you going to do about it @virginmedia The service is a joke!!

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    @virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @CowburnMarc @virginmedia you know this is not working so why send out standard template reply. Customers pay fortunes for this, action required and money refunds needed.

  • Sauber_Dave David Kelly (@Sauber_Dave) reported from Maghull, England

    @virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.

  • gedbird Gerard Bird (@gedbird) reported from Formby, England

    @virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #

  • neil_pandb Neil Ashurst (@neil_pandb) reported from Warrington, England

    @virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia morning is anybody online please i need help

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.

  • TerryBpne Terry Brooks (@TerryBpne) reported from Walton le Dale, England

    @virginmedia @SLK1971PNE Patience! Too late now it is half time ! What a shoddy service and obscene with the vast profits you make. Lots of refunds needed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mike23002258 mike (@mike23002258) reported

    @virginmedia Just to add I have had network availability error - c130 since the cable was damaged. There is no error with my box, internal cables - someone needs to come and fix the external cables. How do I get the virgin engineers back ?

  • pell77 Darren Pell (@pell77) reported

    @virginmedia The disconnection did go through early and was the fault of yourselves. On Thursday we were told that’s connection should be back on by end of the day but still nothing and the first mention of a contract was yestersy! Disgusting service

  • pell77 Darren Pell (@pell77) reported

    @virginmedia Have already tried raising an official complaint during several of the numerous telephone calls, and what a surprise….just like everything else nothing happens or gets done!!!

  • Stan0066 MM ✝️✈️ (@Stan0066) reported

    @EmmaCDoyley @virginmedia Dm @arterysabal735 now to fix your account immediately

  • Aleem_A Aleem (@Aleem_A) reported

    @virginmedia Will do. The way this is going, I might be forced to cancel this service with you and go with an alternative broadband provider and one that know how to talk to customers on the phone.

  • mike23002258 mike (@mike23002258) reported

    @virginmedia Tried that several times - the fact remains that Thames water damaged the cable for the street. Mine went down with the whole street - now street all working but mine does not after two days of engineers fixing damage. Need the workman back to fix

  • stitges Stephen Johnstone (@stitges) reported

    @virginmedia You won’t believe this but 19 hours have gone by and I still don’t have broadband. Oh, and the guy at the call centre who told me 110% that he would call me yesterday didn’t. I knew he wouldn’t and I told him so. Nobody ever does. Hence the terrible Trustpilot rating.

  • pell77 Darren Pell (@pell77) reported

    @virginmedia This has now gone on long enough and nothing has happened - I need our internet back up today without fail or I shall be taking the matter further and ensure that the truth about virgins handling of customers issue is fully publicised!

  • MHKiwi M H (@MHKiwi) reported

    @virginmedia Still useless. Just spoke to your call centre several thousand miles away and explained none of my neighbours have Internet. Was told to check the cables. Not sure why I'm talking to a bot. Virgin media sucks

  • pell77 Darren Pell (@pell77) reported

    @virginmedia What an absolute joke and yet another waste of my time!! So glad we are moving away from you and believe me you are the worst company I have ever had dealings with! Would I recommend you to anyone - NO!!!!!