Virgin Media Outage Report in Westhead, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, St Helens, Warrington, Chorley, Prescot, Southport and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Skelmersdale |
Total Blackout | |
| Skelmersdale |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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M Joni
(@Mattj1878) reported
from
Warrington, England
@virginmedia @Tyson_Fury @DillianWhyte It's not working is it?
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andrew smith
(@smudger2005) reported
@virginmedia But he didn’t. I went online and it did a check and said I had WiFi issues and to come back in 24 hours to see if it was resolved. I also rang the 0345 and went through the automated process which sent a signal because I had a fault. Also spoke to someone who sent a signal
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Kevin Burgin
(@KevinBurgin5) reported
@virginmedia I will try the forum if I don't receive any useful information I am seriously considering ending my contract with Virgin media I have also tried contacting Virgin via 150 but I am not prepared to wait up to an hour or more for customer service.
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andrew smith
(@smudger2005) reported
@virginmedia Really. I would have sent an engineer over a year ago when it all started. At the moment I’m looking at buying a mesh system to see if this resolves the issue. If not I’m gone. All you seem to do is want money. Not one of the departments help.
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Rich Hoblyn, Esq. ❌ #RZST #ReformUK
(@RichHoblyn) reported
@realsb4feelings Dreadful company. Appalling customer relations. I hope Virgin Media go bust. They don't deserve to stay in business
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wolverine
(@wolverine_tech) reported
@smudger2005 @virginmedia I used the Eero mesh to solve my wifi issues; best to have the router in modem mode - but then you loose their support. upto you? as their support is rubbish, then again my network has never been better!
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AdaM BcFc 93
(@AdaM_BcFc_93) reported
@virginmedia once again I can not get through to the text team as I don't know the information! yet you told me to go there!!!!!!! i am taking legal action now. 7 months to cancel is beyond a joke
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Tytie-Mae D
(@TytieMae) reported
@virginmedia @Wood60728795 It would help if your team actually picked up. The wait to speak to an agent is 2 hours. How is that helping ?
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Andy Farrell
(@APFaz) reported
@virginmedia Still one you managed to make during a nation lock down though isn't it which believe it or not is why your customers have had the misfortune of using you more than ever.
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andrew smith
(@smudger2005) reported
@wolverine_tech @virginmedia Crap that we have to sort our issues out our selves out of our pockets
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Lizzie Peters 💙
(@lizzie0110) reported
@virginmedia having problems with connectivity. Think the router is the problem. Is it possible to issue us with a new one?