Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@virginmedia Never got a reply so my sister as account holder has sent a text but still awaiting a reply.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia please help online isn’t getting me anywhere, no one answers questions this is my last hope.... I need a signal boost due to working from home... help
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Nick Mercer
(@ndmerc) reported
from
Liverpool, England
@virginmedia customers suffering the usual standard of service from virgin Media again. Denial of service should see customers compensated, customer service appears to be the lowest priority.
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Stew 🏃♂️🐐
(@StewRuns) reported
from
Wigan, England
Dear @virginmedia the wifi out of your router is ****!
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Dr Jane F. Wilkinson
(@chlamityjane) reported
from
Wallasey, England
Just tried to contact @virginmedia as we have no WiFi even tho the signal looks strong & like we’re connected - nil. Using data now. In a horrible circuit of click this then that.... come back to same ‘contact us’ page! 😩 An update please @virginmedia !
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!
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paul ridgway
(@paulridgway95) reported
from
St Helens, England
@virginmedia Tivo box was on for about 20 mins then shut down and re booted it's self
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia Internet gone down in Warrington, any sign of a fix. Got a frantic 12 year old
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Brown Pigeon
(@brownpigeon1) reported
from
Liverpool, England
@APATBillShep @virginmedia Been blaming my connection problems on knackered laptop in the Swan, but general concensus appears to be that @virginmedia is just crap
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Kim Shelley
(@KimmyLFC) reported
from
Seaforth, England
@virginmedia is shit, all the channels have gone off and this is the second time we have got to reboot it, not happy 😡😡😡
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Paul McDermott
(@pauldmcdermott) reported
from
Newton-le-Willows, England
@a_tunstall @virginmedia Cancel the DD and rest assured they will be in touch 👌🏼
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Renzair
(@renzair) reported
from
St Helens, England
@virginmedia If your internet service to St. Helens could be anything other than complete dogshit for more than five minutes that’d be swell. Since 7:30 this morning, constant outages of internet service. STILL happening at 16:00. Thanks (for nothing). Again.
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Gray H
(@gray_h81) reported
from
Roby, England
@virginmedia have got to be the worst network providers ever. 10 times worse than @Sky10mbps which is saying something - 2 months in and haven’t got a clue what they are doing 🤬😡
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Joniredchops
(@joniredchops) reported
from
Wigan, England
@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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msspss
(@msspss) reported
@virginmedia With all due respect, I am only leaving because of the customer service issue (2 hours wait when I have my own job to do) The original call was to try and discuss your price rise.
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Breffni M O'Connor
(@BreffniOC) reported
@virginmedia I don’t understand the reference to ‘after half time’. Maybe a different customer?
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Save us Bentancur
(@hoile_isiah) reported
@virginmedia Yeah but it doesn’t matter how the signal is when I’m plugged in. We can’t all plug into the the router all at once and never use our devices outside of that room. The fact is, games lag, we all keep our phones on data and rarely use our laptops because the Virgin Wifi is shite
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Andyhhhdx
(@Andyhhhdx) reported
@virginmedia I'm using the text messaging service and it's wanting to go to Whatsapp again which is what i've done for the last 3 days. Bernadette has broke my heart and i'm off to bed to recover. I shall continue into day 5 tomorrow :)
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Doon1976
(@DamianMiles1976) reported
@virginmedia Tried texting PAC - does not work Called numerous times, no one seems to be able to sort this Apparently your system is down today. Awesome service 👌
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Dan Eynon
(@DCEyn) reported
@virginmedia Have done. Thanks for the replies. For feedback the online help is really poor. VM need to employ more humans!
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Imran Farid
(@imranfarid10) reported
@SkyUK disappointed I cancelled my Broadband with you as @virginmedia offers a better package. Didn’t get my return box for sky router & sky didn’t cancel my broadband as agreed & then charge me for non return & an extra 2 months of broadband. Poor customer service
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Kate
(@kateaew) reported
@virginmedia WiFi keeps cutting out, does it multiple times a day for like 2 weeks now. Always go on the service checker and it always says there's nothing wrong. This isn't what we pay for!
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Jonathon Matthews
(@Jonnyboymathews) reported
@virginmedia You did review my package and wouldn’t offer a loyal customer deals that new customers get so I have to put on notice to cancel the contract. So disappointing you don’t treat customers fairly
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🅹🅾 🅲🅷🅰🅼🅱🅴🆁🅻🅰🅸🅽 👕♡
(@SkyBlueCrampy) reported
@virginmedia you keep sending me texts as if I’m a new customer. I’m not so can you get in touch and sort this please..