Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV | |
| Chorley |
Wi-fi | |
| Chorley |
TV | |
| Wigan |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
-
Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
-
Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
-
Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
-
Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
-
Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
-
Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
-
Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
-
Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
-
Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
-
Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
-
Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
-
andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
-
John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
-
James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
-
Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
-
John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
-
John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
-
Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sue Batchelor
(@SueBatchelor26) reported
@virginmedia Yes about 20 times! The guy checked all our lines and equipment and there was no fault but said there was a known “short term connection problem”.
-
⚒■KAYI■⚒
(@KAYI50747133) reported
@adiesmith64 @virginmedia Adrian althought it doesnt work on the TV I just checked via Sky Sports App & the option is there. If you still want to watch any of the other games.
-
Infamous God
(@The_Famous_G0d) reported
@RJOortCloud @virginmedia @MoneyTelegraph Nobody cares. **** off Rebecca, you waste of life.
-
Dan 🏹
(@HaizEsque) reported
@virginmedia I don't have problems. I'm not even with you 😭
-
RainbowDesigns🌈
(@Twinklestar192) reported
@virginmedia How can I change my password when I have no access to my email to respond to emails sent to confirm it's me changing my password? When will your IT department solve the issue you are havibg please?
-
SayWhaat?
(@badjeroo) reported
@ben_t_hardy @virginmedia I’ve been having the same problem . London Area 21
-
Leeds Loyal
(@Leeds_Loyal) reported
@virginmedia What about 5 hours through my working day when I’m unable to do my job working from home. Pathetic I pay for a service 24/7 not 19/7 but you still want your £130 per month while new customers pay £75 so much for loyalty
-
Racecontrol
(@jimandchips) reported
@virginmedia The phone has never arrived the contract is within 14 days therfore as you havent supplied the service there will be no payment cancellation letter for bb to follow fee will be paid dont worry about that i want to get answers so who do i speak to ? A name and number please
-
Tim Cheshire PgCert BSc (Hons) MRCPod
(@timpodiatrist) reported
@virginmedia Not quite sure why I need to change my password when it is a server issue?
-
Fabrizia Rodriguez
(@fabriclau) reported
@virginmedia I have done this several times! I have called and finally today after a month they tell me you need a booster that costs more while I thought I hired a service that guarantees internet in a small 80sqt flat!