Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/04/2026 13:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomWigan TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • RoyRoyski73 Roy Stephens (@RoyRoyski73) reported from Birkenhead, England

    @virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    @george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on

  • AnneWoolley1 Anne Woolley (@AnneWoolley1) reported from Hindley, England

    @virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.

  • BigDave767 𝕯𝕵𝕭1965 (@BigDave767) reported from Birkenhead, England

    @virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same

  • AndyDaley Andy Daley (@AndyDaley) reported from Roby, England

    @eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳

  • LJBret11 El Jày Breth (@LJBret11) reported from Seaforth, England

    @virginmedia Where has my complaint disappeared too? C-070122513

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia @JTCHANGINGBIZ Whilst they provide a marginally better speeds than competitors their customer service is just non existent, until you say you're leaving..

  • sarahnuge sarah nugent (@sarahnuge) reported from Roby, England

    @virginmedia Liverpool not working either, can’t even access website or phone

  • shanereeves1982 shane reeves (@shanereeves1982) reported from Wigan, England

    @virginmedia Must be some issue been off since about 10 am but yet internet not affected

  • miteamshirts Chrissie Fuller (@miteamshirts) reported from Chorley, England

    Re Virgin Media Live TV outage. Internet still working as is Netflix, Amazon Prime and My Recordings. Catch-up/binge day!!

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.

  • nuttyhill Patrick Veale (@nuttyhill) reported from Warrington, England

    @O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?

  • RoyRoyski73 Roy Stephens (@RoyRoyski73) reported from Birkenhead, England

    @virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.

  • Mcgourty22N Neil Friday McGourty (@Mcgourty22N) reported from Birkenhead, England

    Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.

  • SteffyJ1 Steph Scully (@SteffyJ1) reported from Warrington, England

    @virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sophierigg3 sophie rigg (@sophierigg3) reported

    What is actually wrong with virgin media internet, paying £80 or summit a year/month for it to keep lagging and constantly keep going down or cutting off for no reason ?! Acc rubbish ! @virginmedia sort it out please 😤

  • FBM_Warrior Jo Cole ♿️ FBM CFS DCD TMJ (@FBM_Warrior) reported

    Well damn it Just realised won’t get the #AnimalCrossingNewHorizons update tomorrow (in 1hour) as got no internet Had no internet all day thanks to god knows wtf @virginmedia have been playing at! & no sign of getting any internet till midday tomorrow ffs

  • SulaymanHussein Sulayman Hussein (@SulaymanHussein) reported

    @virginmedia you pieces of ****. Making me pay for Internet and you can’t even give me a stable connection. #YouLittleFraudsters

  • StepherzM Stepherz (@StepherzM) reported

    Thanks @virginmedia for kicking everyone in the house off the internet even though the router claims there is no issue and signal strength is "excellent", that's great.

  • Carl58368795 Carl (@Carl58368795) reported

    @lewis36551810 @virginmedia Created a Twitter just to say that? What a ******* idiot you are.

  • brelev99 Brennan (@brelev99) reported

    @virginmedia why’s my WiFi been down 8 nights out of the past 11 ******** am I paying for ??

  • Nathaniel2481 Jack Cooper (@Nathaniel2481) reported

    @virginmedia is there a webchat or anything I can contact you on, my WiFi is down again and I'm unable to log into the connect app so there's no real other way to talk to someone quickly in order to solve my problems

  • gogs42 GEORGE (@gogs42) reported

    @virginmedia @ofcom Hi thanks but this isn’t helpful. This talks about computers & nothing to do with the issue. Y doesn’t Virgin provide call blocking like mobile providers & Y can’t I report scam calls to u? Did the data hack Virgin have last year comprise my home phone number?

  • becashtonox Rebecca Barber (@becashtonox) reported

    @virginmedia since I can't seem to get through to an actual human can someone please tell me why I'm paying £37 a month for broadband that has now been down with "known issues" since Sunday. Coming on for an hour before having issues again? (Not to mention the other issues!)

  • usman12929212 usman (@usman12929212) reported

    @virginmedia Stay away. Terrible services NO signals upstairs . I am keep calling them and staying on the phone for hours but result is ZERO.