Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, Liverpool, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
Phone | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia seen on your website you offer a free WiFi booster for 1Gig fibre customers. How do I get one? The WiFi sucks in some rooms
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia I appreciate that, however, this is not the first time and I'm guessing it won't be the last. Praying a lot of money for a service that doesn't work!
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Again fully appreciate and understand that. However, elderly vulnerable person has to rely on this service and it is intermittent and not reliable
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia it's Christmas Eve and your crappy internet is down again, can't stream any films, been shocking service all year
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia After weeks of a landline service being non-existent I was assured this would be fixed yesterday, it's not! Vulnerable isolating person relies on this to keep in touch and in emergencies. Not good enough yet again. Fed up of feeling fobbed off!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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martin
(@whitealbo) reported
from
Southport, England
@virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Symonds
(@amazedarkwolf) reported
So now because of virgin media big mistake a worker has checked the damage and has said it will take up 2 a week to be fixed so my streaming schedule has been ruined for a week so see you guys in a week time #furious #annoyed
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Tandy 10
(@T4ndy10) reported
@virginmedia ******* disgrace!!!! Stick your **** priority partnership with 02 up your arse you clowns!!!!
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Liam Mullan
(@LiamMullan18) reported
@virginmedia I have stand alone broadband (no TV & phone) which cuts out every 10-15 minutes do you think I should have to pay £30 a month for this service? I have never missed a payment! You won't send an engineer out either and pretty much told me TOUGH!
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Paddy Whiteway
(@PaddyWhiteway) reported
@virginmedia So I’ve just seen news that Virgin Media have sold out of their Peter Kay tickets. How’s that possible when the App is still not working? Where’s the back door to the queue? Surely the whole O2 isn’t sold out for the 18 Feb show? Boo! I only wanted 4 tickets. Bet lots have 8.
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Dawn
(@MitchDawnie) reported
@virginmedia Perhaps you could look into your website and apps working as they should by Saturday?! No real point in being either a virgin or O2 customer (I am both) if you can’t look after your customers as advertised!
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Jeremy Rabinovitch
(@jezrab) reported
@virginmedia How have you sold out when everyone seems to have been frozen out all day. I will be making a complaint to @Ofcom about this.
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Steve Ruttens
(@smutts14) reported
@virginmedia @MartaIg88800241 Absolutely rubbish. How can they have all sold out when the Priority App has never been working? - and I’ve been trying since 9am this morning. Who have you sold them all to? Disgraceful.
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RachaelG1234 #stopthestink
(@Rachael60698644) reported
@virginmedia @NicolaMahoney10 Very very disappointed!! Who was able to buy tickets when the app and website have been down?
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Amy
(@aim_ross1311) reported
@virginmedia I understand a few quid but £30 is a disgrace!!!!!!!!!!!! I’ve rang twice and someone’s called following my awful survey responses and the bloke laughed at me and said ‘you’re just a normal customer now’ honestly it’s a joke!
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Kirsten Robson
(@kirstbabes) reported
@virginmedia How? The app has been down all day couldn’t access at all… not happy