Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 01/10/2026 22:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wallasey, Warrington, Wigan, Leyland, Skelmersdale, Prescot, Birkenhead and Chorley.

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City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomLiverpool Wi-fi
United KingdomWallasey TV
United KingdomWarrington Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @KindredUK @virginmedia The entire city it down it seems.

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!

  • waveyjane Jane Vickers (@waveyjane) reported from Birkenhead, England

    @virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication

  • lucindaduffy12 Lucinda Duffy (@lucindaduffy12) reported from Newton-le-Willows, England

    @virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia No I just need someone to take ownership of the problem and sort it out

  • 1agsgsg John (@1agsgsg) reported from Liverpool, England

    @virginmedia live chat, phone lines no one answers all I want to do is cancel my service

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down

  • adam__moore Adam Vials Moore (@adam__moore) reported from Seaforth, England

    @virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...

  • rmcc01 Rick McCann. Esq (@rmcc01) reported from Roby, England

    @virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia my internet/tele are not working! Second time in the space of a few weeks

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor

  • Clare___bear Clare Bagan (@Clare___bear) reported from Kirkby, England

    @virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP

  • rmcc01 Rick McCann. Esq (@rmcc01) reported from Roby, England

    @virginmedia Of course I have, says issue found, but I want to know how long before its back on

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sarmar3105 Sarah Barrett (@sarmar3105) reported

    @virginmedia thats unacceptable was informed he would be back he didn't return the guy on the phone said he will 100% be back she waited up till gone 9pm shes 69 & not even a call? Again had to call back ourself to be told Tuesday now, I think collect your equipment and cancel her contract

  • mxsophiie Soph ミ☆ 🏳️‍🌈 (@mxsophiie) reported

    @virginmedia What network do you piggyback from for Virgin Mobile?

  • sandra21saidat Sandra (@sandra21saidat) reported

    Virgin media player is not working 😭 #LoveIsland

  • MeganTimoney3 Megan Timoney (@MeganTimoney3) reported

    When I sit down and get ready for #loveisland but virgin media player is not working …..😭😭😭

  • ljeffers1066 L JEFFERS (@ljeffers1066) reported

    @virginmedia Hi. They told me they were trying to transfer me to the complaints team but were having trouble doing so. Then they hung up on me. Now no-one is answering my call. What do I do? My elderly neighbour tried to cancel and instead has been signed up to a new 18mth contract.

  • sbeedee Shaun Donaghy (@sbeedee) reported

    @virginmedia an engineer turned up this morning out of the blue to fix 'the noise' coming from my virgin box but there's been no broadband or TV working since! Next engineer slot is 5 days! Can this be escalated please?

  • DjPerZn R (@DjPerZn) reported

    Anybody else’s virgin Media not working ? #LoveIsland

  • rozassu roza ̵ᴗ˂̵ (@rozassu) reported

    @virginmedia FIX YOUR DAMN APP #loveisland

  • sarmar3105 Sarah Barrett (@sarmar3105) reported

    @virginmedia Me to as I said she's been a LOYAL customer since the days it was telewest 30 years! And she's treated this way he prices always going up when a new customer gets it half the price and then they leave once their contract ends companies like you should really after loyal ones

  • TrayLadyDavis Tracie Davis (@TrayLadyDavis) reported

    @virginmedia Complaints have been raised but there’s no resolution. Appalling company