Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 28: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Chorley, Warrington, Leyland and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Chorley |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia is your live chat on the website not working?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Andy Gill
(@andigill) reported
from
Warrington, England
@virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...
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MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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muhammad makda
(@muhammadmakda4) reported
@virginmedia Thanks for the wishes , and I wish you could have had a better and trained staff , at least they know how to deal with the customer, two of the people from retention change thier prices in the space of 30 mins
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Childish Stampino
(@ecilastamp) reported
@virginmedia @andyfinlay07 you do. I was hung up on 3 times by the same person every time she 'connected' me to someone else to solve my issue. she then made me 'hold' for 30 minutes whilst she 'processed' canceling my contract (which was a result of being hung up on 3 times whilst trying to fix the issue)
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Miss IG Geek (she/her) 🏳️🌈
(@MissIG_Geek) reported
@virginmedia I click the link. The chat box doesn’t load. I get redirected to the login page. Only difference is now I’m on Virgin broadband and not hotspotting through phone…
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Shaun B
(@shaunbava10) reported
@virginmedia @FraBritten This is disgusting if 'essential' maintenance work goes ahead on the day of the queen's funeral. How horrible. I received the same text and the though of being unable to watch a national mourning for the Queen on the day of her funeral is shocking.
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Hugo Pinto (He/Him)
(@hugomcpinto) reported
@virginmedia 78 minutes on a chat and 3 teams handing over endlessly after 10 years as a customer. Well done!
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Ed Wood
(@edwooduk) reported
@virginmedia I will if it’s the only option left. But please consider this is a primary service problem; I have had no service for a WEEK and now it’s MY responsibility to start again on a new platform ?!?! Because *your* main CS platform is useless ?!?
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LiLCLEMO
(@LiLCLEMO) reported
@virginmedia New customers getting better deals than loyal (20+ years) customers - website never working to update details - nightmare to do anything with customer support - price rises every year. There's a few
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Áine Murphy
(@aine_murphy) reported
@virginmedia Can I just speak to a person to explain? It's now a variety of issues rolled into one. Would be much easier if I could explain to a human and not in a tweet. Related to wifi, ending contract and atrocious customer service.
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Steph Sims
(@steelysteph) reported
@virginmedia Problem still exists, I'll give it a rest for a while to see if @SkyUK come up with a solution at their end.
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Caitlin Pieters
(@caitlinpieters_) reported
Have you ever tried to design a website using your hotspot? It's got to be the most frustrating waste of time ever. @virginmedia has been down since Sunday, and of course I can't get through them. It says there is an issue in our area. But surely it should be fixed by now?!