Virgin Media Outage Report in Westhead, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet | |
| Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.
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BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService
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Wendy Sinclair RN
(@wlasinclair) reported
from
Hindley, England
@virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.
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Mike Roberts
(@mdrvideo) reported
from
Newton-le-Willows, England
Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Pretty ironic when the @virginmedia Service Status page doesn’t work.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lucinda
(@FluffnFeathers7) reported
@virginmedia Staying with my parents and your internet is cutting out all the time! I never have this in my flat on TalkTalk. Sort it out, your service is more expensive than TalkTalk and so much worse! I rented a movie before the internet went down and now I can’t watch it.
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Carolyn Bell
(@CarolynBellwri1) reported
Hi I had my Facebook account linked to my old email address which is no longer active. I can't therefore enter a password which takes me into virginmedia mail. How do I solve this issue? #facebooksupport
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👹🐰 Cid
(@artxcid) reported
@virginmedia I have never experienced such subpar scripted customer services nor been limited like this by any other ISP. Will be cancelling my contract in any way possible the second your phone lines reopen in the morning. DO NOT go with virgin media. I should have listened.
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Scrawny
(@Scrawny71) reported
@virginmedia There are issues in my area, 2 days in a row SW17. I go to the office, but all the kids homework requires internet access. Are other providers suffering same issues?
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Leigh Christie
(@LeighChristie8) reported
@virginmedia broadband down once again. Must be 5/6 times in past week. Service is shocking and your as reliable as broken ****** in a ***** house. Shocker your website down too . Useless company
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Matty
(@MattyBorealis) reported
lost my last 4 comp games, 8-2 up and virgin media decides to have its hourly shitfit. **** you @virginmedia, your service is absolutely atrocius considering what you charge.
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Sreeni Reddy
(@sreeni_d) reported
@virginmedia any idea whats going on, internet suddenly stopped on all devices, the router diagnostics said everything is fine, after a few mins the internet came back but very slow and upload was non existent, your service status page was saying it is unable to do a diagnostic
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NM
(@Norman_Munneke) reported
@IanBealio @virginmedia Also to go back over your point of the router working for a short time and then failing again, sounds like a hardware issue. @virginmedia if members of the public can troubleshoot your hardware before you can, you may want to look at compensation for this gentleman.
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👻XanderA2🎃
(@a2_xander) reported
Actual dog ****. Useless company @virginmedia ******* horrendous.
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macgCSC 🏴🇪🇺
(@mackieg67) reported
@GrimboMacf @virginmedia I now know when I go into work tomorrow there is going to be a **** storm unless this is fixed, so sleeping isn't going to help 😢