Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 03/01/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Chorley, Wigan, Southport, Liverpool, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.

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City Problem Type Report Time
United KingdomChorley TV
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomLeyland Total Blackout
United KingdomWigan Internet
United KingdomWigan Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • ResidentStevil7 𝕾𝖙𝖊 (@ResidentStevil7) reported from Hindley, England

    @virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!

  • anfield_sports Anfield Sports (@anfield_sports) reported from Liverpool, England

    Sick of how bad our @virginmedia WiFi is. Off more than it is on lately.Yet they don't make contact with us to explain why or any money back for lack of service we receive.Couple that up with having to add data on to our phones to make up for it and fair to say we are p*ssed off

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • neilrstanley Neil Stanley (@neilrstanley) reported from Warrington, England

    @virginmedia Not sure I can replicate problem now I’m successfully logged into the app.

  • toshlfc anthony dowling (@toshlfc) reported from Liverpool, England

    @spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻

  • danashurst Dan Ashurst (@danashurst) reported from Wigan, England

    @virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.

  • k_birc Keith Birchall (@k_birc) reported from Wigan, England

    Three different calls today from people claiming to be from @virginmedia wanting to fix 'faults' on my line by installing software on my phone. I find these funny and drag the calls out but some people may be fooled.

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • TinaLawrenson Tina Lawrenson (@TinaLawrenson) reported from Chorley, England

    @virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours

  • bronwynevery Bronwyn Every (@bronwynevery) reported from Wigan, England

    Dont think there is a worst company to get in touch with than @Virgin 🤯 heads fell off. #virginmedia

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services

  • Nicole_Baker NicoleMichelleBaker (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.

  • danashurst Dan Ashurst (@danashurst) reported from Wigan, England

    @Scott_Helme Damn. That upload is faster then what @virginmedia give me on my cable line!

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • carlhunter86 Hunter51 (@carlhunter86) reported

    @virginmedia hi I need to cancel my package but it wint let me do it online and no one is picking up? Please advise. Thanks

  • Oddsy1 Adrian Odds (@Oddsy1) reported

    @virginmedia making you aware that we've just had a landline phishing attempt to gain remote access to fix a fake security problem 'with our IP address'. Very believable - might be worth putting out a 'be aware' notice to customers

  • MrKenShabby John Rain (@MrKenShabby) reported

    @virginmedia Yesterday, but before that you had someone call me, who then cut me off. I would like a new router ASAP, or I will cancel and go elsewhere.

  • DJWebber Daniel J Webber (@DJWebber) reported

    @virginmedia And we’ve just had a letter to say that our bill is increasing - what for a service this poor? #audacity #absolutejoke

  • derekstone83 derek stone (@derekstone83) reported

    @virginmedia all phone lines down cannot contact you? then receive a letter about my prices going up to provide a great service lol can someone advise how i speak to someone when your lines are down?

  • LMervz MPE (@LMervz) reported

    @virginmedia how long is your line busy? I’ve tried to call numerous times in different hours to try and pay my bill but I can’t get contact with you at all! Our internet has been taken down because of this

  • ajltucker アダムです '¯\_(ツ)_/¯' 🇬🇧↔️🇯🇵 💙 (@ajltucker) reported

    @virginmedia any issues in the Frome area, getting very intermittent broadband connectivity at the moment!

  • Redone81154723 Redone (@Redone81154723) reported

    @ClaireWhit794 @WiJayWhelan @virginmedia I know top quality service for only € 29.99 DM for more details

  • Priyesh2003 Priyesh Patel (@Priyesh2003) reported

    @virginmedia I can't seem to call customer services from my landlines or mobile. Do you have another number I can call?

  • tedborrow Wendy Hall (@tedborrow) reported

    @virginmedia Wait 50 minutes to get through then you get cut off. I appreciate your busy but surely there’s an easier way to just cancel my account than waiting on a phone! It’s a shame you can’t just provide a decent service then I wouldn’t be dealing with this incompetent ****