Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 12/02/2025 22:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.

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City Problem Type Report Time
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomLeyland Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor

  • ylilxanoi 🦥 I o n a 🌻 (@ylilxanoi) reported from Wigan, England

    Imagine paying £45 a month for Virgin Media and it never freaking works 🤮🤮🤮

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @Lizzim18 @virginmedia Poor service. It's annoying isn't it?

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since

  • garye1969 gary eaves (@garye1969) reported from Bryn, England

    @mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end

  • R_to_the_D The Mad Hatter (@R_to_the_D) reported from Hindley, England

    @virginmedia any news on where you’re expanding your network? I’ve been trying for years to get you to cable our estate and still nothing despite the main road being cabled up

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bomberharris12 Nick(Bomber)Harris (@bomberharris12) reported

    @VMKirk I’ll give it a few days to see if I get used to it and if not I’ll get on to #virginmedia and cancel under the 14 day cooling off period.

  • Hammybunny Claire (@Hammybunny) reported

    @virginmedia hello I have been with you for years, but am unable to log into account. I would like to sign up with o2 priority please help.

  • seanraaron Sean of Scotland (@seanraaron) reported

    @virginmedia Glad I got my Hub4 delivered quickly; not glad the connect app doesn’t work with it so my bedroom WiFi coverage is back to being poor and you have no pods to offer me to boost signal down the hall 😒

  • lesleymahon lesley mahon #TeamLH (@lesleymahon) reported

    @virginmedia Thanks, normal service has now been resolved. This shouldn't have happened, I shouldn't be charged an additional 7% on my bill either..

  • wilkymsb True blue (@wilkymsb) reported

    @virginmedia can't get onto destiny bungie says it is the ISP problem thousands of people are having the same issue so why no comment or reply to the thousands who are complaining about this problem?

  • RyanDoherty123 Ryan Doherty (@RyanDoherty123) reported

    @virginmedia Hi, Am I entitled to cancel my internet if it cuts out 10+ times a day, and can't actually get through to your customer service after being on hold for hours?

  • Hammybunny Claire (@Hammybunny) reported

    @virginmedia can you please help me get an o2 priority account working in the next few days

  • Mimi719043382 Mimi7 (@Mimi719043382) reported

    @virginmedia I had a conversation with Callum yesterday re new contract, as I was appalled with lack of c/s and was thinking to change service providers. We discussed a monthly price which I agreed to, starting 1st March. I've seen email but prices are nothing as we agreed. WHY

  • Hammybunny Claire (@Hammybunny) reported

    @virginmedia I know my email and password is correct because it works on my email app, nothing works to login to the site or priority app

  • anita2203 Anita (@anita2203) reported

    @virginmedia can you please get back to me. I am still not on yet. The set top box says it is starting up, then i get the message."the dvr has detected a serious issue". I thought this had been solved now?