Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Prescot |
Phone | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia strange I read all the posts about Virgin customers ringing up about cancelling services and Virgin offering them a better deal however I ring up and cancel a service with no trouble at all, not even offering a lower price, your loss #virginmedia
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Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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Hannah
(@ShitofHan) reported
from
Liverpool, England
I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
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Goth Scouser
(@Liam_Hawksey) reported
from
St Helens, England
@virginmedia Never mind, I reset the box and it’s fine now
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Zara
(@zaracharles) reported
from
Liverpool, England
TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡
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Alison Hesketh-Holt
(@Alison_hh) reported
from
Leyland, England
Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
Broadband download issues a few weeks back, now On Demand TV not working for Manifest. Ridiculous time on hold to try to get through to your team. I’m not feeling the love @virginmedia
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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@gm
(@mymatedex) reported
from
Aintree Village, England
@virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team
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amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Just rang again. On hold for 20 mins (again) to get hung up on after giving my name. How do I cancel if I am already out of contact. Unless somebody can ring me instead as I refuse to sit through that hold music a third time
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richard caines
(@rick300) reported
from
Leyland, England
U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland
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Rick Houghton
(@Hortini) reported
from
Liverpool, England
@virginmedia your telephone automated payment is beyond dreadful. Not recognising my new debit card. Been on hold to your woeful customer services for 26 minutes. And your hold music is terrible. #nothappy #badservice
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Foxy stoat
(@Sex_chameleon) reported
from
Warrington, England
@Satoonerist @virginmedia Totally agree, I've just been pissed about trying to get through to cancellations, I refused technical help and and engineer and I'm going to take a chance that my neighbours are right and Talk Talk is decent these days.
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia COM103473607 but as I said I have a deadlock letter.... I have no confidence due to the fact your company seems to neglect the real issue here! Telling my 82 yr old mother her dead husband ordered Sky Movies from the grave! A service neither of them are/were interested in
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @Beany_13 What about in L8 9UU its been down all morning
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Foxy stoat
(@Sex_chameleon) reported
from
Warrington, England
@virginmedia Because that's something you should have offered 4 months ago before the endless hour long phone calls, not something you should have offered only when I went though 3 different people to cancel. I also can't take a day off work for an engineer during August.
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Stu Hel
(@stubeanhead) reported
from
Birkenhead, England
Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paige Millard 🌸
(@paigemillard14) reported
@virginmedia customer services are terrible! So annoyed 😡
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☀️
(@SuperLilPea) reported
@virginmedia hello I am trying to renew my service online and upgrade to the big bundle for £26 per month but when I try to confirm the package the price is going up at the checkout.
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Fun Size Magrs
(@FunMagrs) reported
@virginmedia So there's nobody at Virgin Media who can pick up the phone and call a customer?
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Mike Garner
(@smickyboy) reported
@virginmedia Have done thanks. Yes it says there is an issue. At the time the app said all was OK but it has caught up now.
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Audiominutes
(@Audiominutes) reported
@localphone one of your number allocation (01425864897) is being used by scammers based overseas (we just had yet another call from someone presenting themselves from @virginmedia offering to solve a non-existent broadband issue). Perhaps you should investigate this client?
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Andy Harding
(@CodeFirstAndy) reported
@virginmedia Yea but as I have the Hub 4 you don’t currently support the running of tests. I’ve had to reboot the hub several times over the weekend and the TV keeps going black with a losing swirl for a few seconds.
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Swim_Bike_Run_Jane 💙
(@running_jane) reported
I’ve called so many times now, every time an agent says the Pods are “coming in soon” I’ve had so many technical checks completed I could be an engineer now. I’ve had an engineer visit my home. What I Need from @virginmedia is the promised Pod to make my service work. Please. 2/2
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Edu Guy
(@EduGuy2) reported
@virginmedia Yes I do that automatically every time it goes down. It says there is a fault. Spoke to your tech support line, useless. He allegedly has escalated it. Have no faith in Virgin Media. Wish I was near my contract end. I don’t need apologies I need action.
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Fun Size Magrs
(@FunMagrs) reported
@virginmedia I've tried that and it keeps cutting me off and telling me to call back later because you're all so busy. I have the name of the employee who put me on an 18month contract if that would help you to investigate?
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Dan Salt
(@Danjsalt) reported
You complain to @virginmedia - 3 weeks later they try and ring you - you explain that it is a bad time - they promise to ring you back - they email you to say their resolution is an apology Nice