Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Southport, Warrington, Prescot, Leyland, St Helens, Skelmersdale, Birkenhead, Billinge Chapel End, and Chorley.

City	Problem Type	Report Time
Liverpool	TV	9 hours ago
Wigan	TV	9 hours ago
Liverpool	TV	9 hours ago
Liverpool	TV	9 hours ago
Wigan	Wi-fi	9 hours ago
Southport	TV	9 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Andy McGill (@andrewjmcgill) reported 10 seconds ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Kevin Dudson (@Duddydudson) reported 4 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Nicola Bates (@Nicolajb87) reported 6 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 9 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Martin Travis (@lurkinhead) reported 9 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 11 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Anne McCormack (@1AnneMcCormack) reported 11 minutes ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  John Kelly (@John_Kelly17) reported 21 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Richard Foster (@fos100) reported 22 minutes ago from New Longton, England

  Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

• 
  Emma (@EmmaZhaan64) reported 26 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Mrs Smith (@SmithysMaud) reported 28 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Martin Travis (@lurkinhead) reported 28 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  dannyWAFClannon (@DannyLannon) reported 32 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  DM 🦌 (@DaveMbootlebuck) reported 34 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Lesley Murray (@les_murray71) reported 38 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  David Jones (@davidbirkdale) reported 39 minutes ago from Southport, England

  Very poor service from @virginmedia for a friend of mine in the Stockport area. No TV now due to failure of upgrade, engineer can only go on Tuesday. Better off with Sky!

• 
  Tom Rushton (@tomrushton88) reported 42 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Ray Waring (@RayWaring) reported 49 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Rob (@Robertlfc_) reported 52 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Lindz Devine (@LindzDDub) reported 53 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Investor (@UrTradingDiary) reported 3 minutes ago

  Anyone else having the same issue? Just got the following update. This is ridiculous! Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012285465. The estimated repair time is now: 18/05/2026 10:10:00. 🙀🙀🙀 @virginmedia time to switch?

• 
  John B (@JohnBar72896911) reported 7 minutes ago

  @ian_Leeds_UK @LouiseTregidgo @virginmedia Probably because its 3 hours later and we pay a fortune. Dodgy box prob gets better service and more reliable

• 
  Basquildol 💙 (@basquildol) reported 11 minutes ago

  @virginmedia in Bedfordshire,TV all pixilated and no channels working this morning, is the UK wide it just one area? What resolution time do you have? Thanks

• 
  Jo (@pilome2) reported 13 minutes ago

  @5IMON_ @virginmedia Exactly the same here in Glasgow. I can watch youtube on the app. Hopefully they get a finger out and fix it.

• 
  Santhosh🌏🕊️ (@SubraSanthosh) reported 17 minutes ago

  @virginmedia Rubbish. No phone or internet last 5 days. Your team at CSD don’t even care, and was told if I want to switch I can switch providers or wait till VM fixes the issue, and that’s exactly what I did. Worst network provider by far.

• 
  Kieron Franks🎸☘️🕉 (@kieronjfranks) reported 18 minutes ago

  @scottyb1875 @virginmedia That’s inevitable really, but there are alternatives so VM needs to stay competitive with a consistent service. If they can do that, then price really isn’t an issue after all broadband is a must have in this day and age.

• 
  Marce The Moose (@Marcethemoose) reported 22 minutes ago

  @addingtonsquare @virginmedia Automated phone service couldn't hear my answers even though I was shouting them. I suspect a hack

• 
  Andy withey (@andywithey_andy) reported 22 minutes ago

  @virginmedia My phone has gone down too hope I don’t need my lifeline ? Tried phoning just get cut off ? Disgraceful leaving me at risk 😡

• 
  John B (@JohnBar72896911) reported 23 minutes ago

  @virginmedia Apology not accepted. Its been over 3 hours now. Whats the update. Channel not available on every channel lol. Renewed for this service, what an idiot!

• 
  Sprout57 (@pwcwright) reported 24 minutes ago

  @virginmedia service down again ! This time pixalated picture on TV and channels can't be changed ! This is getting a daily issue now that something is wrong with my virgin media services but you still keep taking full payments !,