Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 12/05/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.

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City Problem Type Report Time
United KingdomWigan Total Blackout
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomLeyland Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • irishchris89 Christopher heaton (@irishchris89) reported from Hindley, England

    @virginmedia your WiFi is ******* ****. It doesn't operate properly it randomly switches it self off then can stay off for over an hour. It's been like for over a month now and getting pissed off 😤

  • wanner316 wayne peers (@wanner316) reported from Golborne, England

    @virginmedia Done everything we are even losing signal now when we never did

  • pjme327 Paul Edgar (@pjme327) reported from Hindley, England

    @virginmedia please sort out our internet. We are paying for 300mbs and getting zero to minimal WiFi. Power lines have 0mbs. Have you broken the fibre optic cable? weeks of #Unstable #internet.

  • KatharineGuiney Katharine Guiney (@KatharineGuiney) reported from Warrington, England

    @virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠

  • DannyWyattXXX Danny Wyatt XXX | OnlyFans 😈 (@DannyWyattXXX) reported from St Helens, England

    I see @virginmedia are down once again. Get your ******* act together #virginmediadown

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • dkjc2008 Darren Buckley (@dkjc2008) reported from Upholland, England

    @virginmedia have a home phone which is not working there is no dialtone please advise as I need this as my communication as a terminally ill person

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia So I stayed with you for another 12 months. With a clean account, our first bill in July reduced by £19 to £28. Paid the July amount, had a reminder to pay the August figure of £47, which had doubled from somewhere. WTF was my reaction. Paid £47. Not paying rest.

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • MattJ_213 matt🇸🇱 (@MattJ_213) reported from Wigan, England

    Why’s it called virgin media when it goes down more than a pornstar

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CrystalPallets Crystal Pallets (@CrystalPallets) reported

    @virginmedia Demanding nearly £200 for a service you cannot provide at the new property is essentially a tax on the poor in this case - I know there are many in the same boat. Happy to send my account number via DM if that helps resolve this contractual nonsense.

  • Marmastar Marmastar (@Marmastar) reported

    @richardbranson I'll only associate Virgin with shite service since Virgin Media have given up on anything approaching customer service. Ironic that you ***** the Virgin name out so cheaply. Anyway with this, the bailout rubbish and your NHS grab all respect for you and virgin now gone. ******.

  • CrystalPallets Crystal Pallets (@CrystalPallets) reported

    @virginmedia Someone at your end decided to start the process before I confirmed. You do not offer a service in the area we are having to live due to our situation. You are demanding nearly £200 to cancel the contract. Completely unacceptable & unreasonable especially during a pandemic.

  • BillyNoMates666 William Barnez (@BillyNoMates666) reported

    Still can't recommend @virginmedia broadband. Took them a week to resolve the issue I last tweeted about and with 24 hours it's the same problem again. Clearly they have no idea what they're doing.

  • BillyNoMates666 William Barnez (@BillyNoMates666) reported

    @virginmedia It's an area issue, with exactly the same symptoms of the previous area issue that you were supposed to take a week to resolve.

  • soloman63907396 soloman (@soloman63907396) reported

    @virginmedia hey ive been having issues with my internet in the past couple days. When im playing on my console i average 50mbp download with 30 upload and no packet loss but when i play i lag alot and its very bad. This has also been happening to my neighbours

  • summatandnowt Jon F (@summatandnowt) reported

    @virginmedia Yes 1300 tomorrow. Issue is your call centre told me to reboot the hub which led to no internet & now the message. No help whats so ever. Trying to WFH, cant now no TV & Wifi due to your advice 😡

  • nottsoutlaw34 Neil Hursthouse (@nottsoutlaw34) reported

    @virginmedia I doesn’t matter now, but I would like to know how I could go about claiming for loss of earnings having had to return home from work early after one of your engineers turned up at my door unannounced to deal with ‘network noise’ that they’d traced… full afternoon wasted for me.

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • AnnJ_1 Ann Stammers (@AnnJ_1) reported

    @virginmedia Yes it doesnt work !!