Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Wigan
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Danny McKeown-Henshall (@Dannymaddog) reported from Whittle-le-Woods, England@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌
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MH (@MarkHughes_) reported from Liverpool, England@jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s
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Alex Downes (@flux_blair) reported from Wallasey, England@Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor
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Cass (@rascas1) reported from Wigan, England@virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor
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Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, EnglandCome on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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Alex Downes (@flux_blair) reported from Wallasey, England@Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.
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nicola mason 🕷 (@snicky37) reported from Birkenhead, England@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Alex Downes (@flux_blair) reported from Wallasey, England@Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜
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@dgparkinson (@DGParkinson) reported from Standish, England@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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Mischa (@mischaparry) reported from Wallasey, EnglandMarvellous Stuck in isolation & Virgin Media goes down. Broadband, tv, the lot 😩🔫
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Ann Edwards (@annedwardsrl13) reported from Bryn, England@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
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James McShane (@jaymacca10) reported from Seaforth, EnglandAppreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia
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Cass (@rascas1) reported from Wigan, England@virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done
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Nia (@Niarosita_) reported from Liverpool, EnglandWhy are virgin media so shit (I’m willing to bet it’s because of Branson)
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Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England@SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...
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Alex Downes (@flux_blair) reported from Wallasey, England@Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.
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Rick Houghton (@Hortini) reported from Liverpool, EnglandI see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!
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Cass (@rascas1) reported from Wigan, England@virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now
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Peter Rogers (@progers559) reported from Seaforth, England@virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite
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paul smith (@smigdog39) reported from Seaforth, England@virginmedia my tvbox is broken hod can i a new get one
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon (@goneinsixtysecs) reported from South Shields, England@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Nicola Cooper (@Cooper100Nicola) reported from Reading, England@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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John M Hunt (@Johnmhunt) reported from Oxgangs, ScotlandI’ve been looking at switching to the ultimate Oomph package with @virginmedia but it’s just gone up £20 and as an existing customer (not TV though) it’s probably not nearly as good a deal Vs new customer deal. Looks like I’ll have to renew with Sky again for 18 months.
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mike atkinson (@micky69er) reported from Stockport, England@SonosSupport I am having issues with my beam at the moment . I have played movies from a couple of sources for eg Apple TV & virgin media through Xbox one & the settings dream to be showing playback as 2.0 not 5.1 & not sure why.
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🤷🏼♂️Matt Bates™👨🏼💻 (@jijimon2000) reported from Brimington, England@virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress
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💎 (@_auralaura_) reported from Birmingham, EnglandVirgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.
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Neil Milliken (@NeilMilliken) reported from Cobham, England@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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William Morrison (@WmMorrison1984) reported from Edinburgh, Scotland@virginmedia Can someone please help me cancel my broadband it's now less than 30 days til my contract ends but have been trying to cancel for the last 12 days. Terrible customer service.
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🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, EnglandFFS @virginmedia internet down again. It’s the demand it’s been this shot for over a year and same old same old.