Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@Jennorocks @virginmedia On Superhub 3? It was terrible for me, sitting 5ft away from the router connecting to an iPad over 5ghz. Picture breaking up constantly etc.
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia can someone help? Sat on the phone for 40 mins and got cut off
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
Will any provider buy out my @virginmedia broadband contract! Shockingly bad service and just fob you off on the phone
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Jacob
(@jg26__) reported
from
Wigan, England
Honestly tho how **** is @virginmedia internets down more than it works
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JackJohnson44_
(@JaackJohnsonn) reported
from
St Helens, England
So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia Have done this and still issues with the internet and connection! Making working from home really difficult!
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Alan Harrison
(@alibob499) reported
from
St Helens, England
How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia No problem, thx for the reply, seems to be ok now 👍🏻
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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Maureen Royce
(@MaureenRoyce) reported
from
Liverpool, England
@virginmedia leaving locked down students without promised WiFi not a good look @virgin
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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John B Colburn
(@JohnBColburn2) reported
from
Roby, England
@virginmedia How do i cancel my subscription?
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
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Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
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Phil Moffitt
(@MoffittPhilip) reported
from
Maghull, England
@virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@virginmedia I should not have to reset my router for 20 mins to get 5 mins connected only for your connection to do down again. This has happened twice in the same hour. WTF Virgin?!
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia virgin tvgo not working with new iOS 14. Any fixes?
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Jay
(@JayMelia_) reported
from
Liverpool, England
@virginmedia I need to cancel an order ASAP please respond!!!
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Imran Bashir
(@imybashir) reported
@virginmedia internet down since yesterday around 7pm. Still no idea when it will be fixed. Can’t get hold of customer service. This is the second time this has happened in a month or so. Extremely disappointed, I think it’s time to start looking for another internet provider.
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Rosey MacDoo
(@RoseyMacdoo) reported
@virginmedia Yes there was a screenshot in the tweet that followed. This happened 9 days ago too but that time I was able to register the loss of service on my account online so that automatic compensation could be applied automatically if applicable. That facility seems to have gone/moved?
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Anna Sue
(@AnnaGreathead) reported
Hey there @virginmedia - dreadful broadband for the last 24 hours. Intermittent, slow. Have done all your checks and got 'Oops - something went wrong' when accessing the link sent by the automated helpdesk. Two trying to WFH and two teenagers. Please resolve.
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Amy Dingwall
(@amydingwall1) reported
@virginmedia No known issues for broadband but known TV issues. WiFi has come back on however very slow, connections buffering often. Seems to be a lot of road works outside and I am concerned this may have something to do with it.
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canyouexplaintome
(@canyouexplaint1) reported
@virginmedia I have looked online and as I say the only offer is £131 for a £78 deal to new customers which is awful! And there simply is no response at all from the leave contract team! And yes I’ve been since before 8am
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Promises Rust
(@PromisesRust) reported
@virginmedia There's definitely something - this is the first I have been able to get online since 5am. I've been with you 9 years but the instability over past 2 weeks or so means it is time to try another provider. Can I email a cancel request?
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jgoldingay
(@jgoldingay) reported
@virginmedia Once again we have no broadband, on top of a much reduced mobile phone signal! Been off and on for a month now. Seriously being ripped off here. Been with you for at least 10 years as well! Well no more, I've had enough of this shoddy service.
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Josie Hynes
(@PEFJosie) reported
@virginmedia I have just received a scam phone call about internet issues, the number they rang from is a @SalfordUni number: 0161 295 2487.
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SRK
(@jasonali121) reported
@vmbusiness @vmbusinesshelp worst customer service ever, I have placed my order and now chasing for update, having to be on hold over 50mins at a time, and then getting disconnected. Time to cancel
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john ellis
(@jellis1980uk) reported
@virginmedia can I get help about the status of my upgrade please it was due Monday 16th. I've heard nothing since the initial confirmation email