Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Southport, Warrington, Skelmersdale, Wigan, Prescot, Wallasey and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| St Helens |
TV | |
| Southport |
Wi-fi | |
| Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Richard Foster
(@fos100) reported
from
New Longton, England
Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I never have any issues when it comes to my laptop, though. Just my PS5
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.
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Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
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Richard Foster
(@fos100) reported
from
New Longton, England
Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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IanRob79💙
(@IanRobEfc1878) reported
from
Wigan, England
@virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬
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Richard Foster
(@fos100) reported
from
New Longton, England
Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris williams
(@Cwilliams369) reported
@virginmedia customer service is a disgrace. On hold for over 50 mins at the moment and had on going issues for months. What do you have to do?
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🏳️🌈 Hayley Garrod 🏳️🌈
(@GRODSTER) reported
@virginmedia Nothing has worked so far, we've tried checking all the hub wires and rebooting it, waited 10 minutes etc and its still not working 😔
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Kayleigh King
(@EndlessWonderUK) reported
@virginmedia I was waiting on hold while my Wife was working so she didnt waste her Sunday while working. No it isn't sorted. My wife has a WhatsApp conversation open, waiting until someone gets back to us. We just want to cancel. It shouldn't be this hard!!
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JD
(@jamesdoyan) reported
@virginmedia loving your strategy of leaving customers hanging on the phone for 20+ minutes and then cutting them off. Has happened 4 times today - appalling service and you should be ashamed. #gadgetrescueblackmail #con #unlawful
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Shatzy
(@KhanShaziah) reported
@virginmedia By the way will this complaint be handed over at 4pm to someone? Will anyone be dealing with it in your absence?
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tony johnson
(@teabellyjohnson) reported
@virginmedia All i`ve had is an e-mail from you asking for my thoughts on my recent contact with customer services. Believe it or not i gave VM the lowest possible scores! I won`t be calling again and after this extortionate bill I`1ll be cancelling direct debit.
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Jake Rooney
(@JakeRooney13) reported
@virginmedia Been on and off again for over a week and has done this since 2020 when is your service going to be less ****
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Stuart Stretton
(@caneton81) reported
@virginmedia I started the text message process at 09:49am this morning. It is now 3:50pm and despite “speaking” initially to a consultant….I am still waiting to speak to someone in “Customer Relations” (cancellations!!) 6 hours!! 6 hours and I am still no closer to getting this sorted!!
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Karen Myers
(@atozeeofbc) reported
@virginmedia No, it was a fault with the street level box. Your customer service team said I wouldn’t get the auto compensation scheme even though I had 3 days without service. I have emailed and emailed and had useless answers.
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Mark Cook
(@MarkCoo48571056) reported
@virginmedia Shocking customer, gave notice in cooling off period and now you have no records to show this. Misinformation and poor service. Do you have a complaints or legal department???