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Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.

CityProblem TypeReport Time
Prescot Internet 2 days ago
Wigan Internet 2 days ago
St Helens Wi-fi 2 days ago
St Helens TV 5 days ago
Liverpool Wi-fi 5 days ago
Liverpool Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • imsophieeee
    soph (@imsophieeee) reported from Birkenhead, England

    Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭

  • originalkitten
    originalkitten (@originalkitten) reported from Formby, England

    @virginmedia you go down on me more than my ex boyfriend ever did!

  • robboliam
    liam (@robboliam) reported from Liverpool, England

    @privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it

  • Cleggy_96
    Tom Clegg (@Cleggy_96) reported from Liverpool, England

    Virgin media being down hasn’t effected me at all cos it never ******* works anyway, I burn through all me data in a week 🙄

  • ShitofHan
    Hannah🌹 (@ShitofHan) reported from Liverpool, England

    Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

  • dredzombie
    Chris Morris (@dredzombie) reported from Newton-le-Willows, England

    @virginmedia what’s up with cable broadband. WiFi totally dropped out, did a reset now its only 41mbs. Can’t even get on your web page to see if you are doing a fix or not

  • JessHansonx
    Jess Hanson (@JessHansonx) reported from Wigan, England

    @virginmedia lots of problems with our virgin! How can I speak to somebody!

  • steven_horrobin
    steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia can you tell me when it’s going to be fix cos i want money back cos i can’t do my work at home and you are stoping me from working i want to make a complaint cos i pay for a service what you are not providing 😢

  • Dazzb84
    Darren Bown (@Dazzb84) reported from Newton-le-Willows, England

    Virgin Media goes down and we have a nationwide breakdown. 🤣

  • lindastatham
    Linda Statham (@lindastatham) reported from Warrington, England

    @virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵

  • steven_horrobin
    steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia nobody as got back to me again can you please tell me when it’s going to be fixed and i need to get some work done and i am paying for a service what i am not geting are you going to take some money off my bill cos i have lost money 😢

  • kevello
    afc warner colts u15s (@kevello) reported from Liverpool, England

    @virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡

  • scousenatalie
    scousenatalie🌈 (@scousenatalie) reported from Liverpool, England

    Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄

  • rashmanlfc
    Robert Ashton (@rashmanlfc) reported from Wigan, England

    @springviewer @virginmedia Always seem to have problems with yours

  • Gregster29
    Greg O'Connell (@Gregster29) reported from Wallasey, England

    .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

  • Nathann_B
    Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia Yeah and the mobile data gone down too

  • steven_horrobin
    steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia @andrewpoile are you going to give people money back cos you can’t provide a service our money off there bills cos i am paying money for a service and it’s not working and people wants to know what you are going to do about it

  • GemlouHughes
    Gemmalouise Hughes (@GemlouHughes) reported from St Helens, England

    @virginmedia ur internet service is down in St. Helens Merseyside and cant call up as phone auto disconnects

  • JamesMUFCOhMy
    𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JamesMUFCOhMy) reported from St Helens, England

    Whys virgin media being so bad today

  • MrGraemeSmith
    GRAEME SMITH (@MrGraemeSmith) reported from Liverpool, England

    Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 2020AAGAMER
    AAUTD (@2020AAGAMER) reported

    @virginmedia Talking about mountains and castles when your service is unreliable at street level...

  • sophielou28
    Sophie Vince (@sophielou28) reported

    @virginmedia your new 360 TV is so confusing! And the remote is noisy! Ah well at least I'll save a fortune when I cancel the whole bloody lot! #ifitsnotbrokedontfixit

  • 100Phish
    Phil Jacks (@100Phish) reported

    @virginmedia my internet is down. Please DM me asap. What’s going on

  • TotallyMUFC
    🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported

    @virginmedia Yes. Is it really too much to ask that you have enough staff to help customers? Awful service

  • ana_aisq
    Ana (@ana_aisq) reported

    @virginmedia same issue 12h of no Wi-Fi, no idea when it will be fixed

  • TotallyMUFC
    🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported

    @virginmedia @C4Gogglebox You have anyone actually on WhatsApp or is that just to pretend to have a customer service team.

  • JeffForshaw
    Jeff Forshaw (@JeffForshaw) reported

    @virginmedia I upgrade to v5 router but now need Wi-Fi pods resetting but I need to give serial numbers of pods but a) these are long details b) your call quality from 150 is crap and difficult for either to hear… I tried using WhatsApp comms but no tech available! Any ideas??

  • TotallyMUFC
    🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported

    @virginmedia Broadband not working, no one on WhatsApp, can't get through on the phone, nothing. Worst service I've ever received, honestly you lot are a ******* joke.

  • biccester
    Beddo (@biccester) reported

    @virginmedia my mums 85 with memory loss she can’t remember password and we can’t cancel her renewal she’s on a pension and can’t afford the price increase from £47-£74 need help

  • coll34
    Collette Elliott (@coll34) reported

    @Virgin took £115 out of my account at the beginning of the month yet they cut me off. I’ve sent proof of my bank statement saying they have took it yet they are saying it hasn’t been paid. No one can put me in touch with anyone who can help me @virginmedia your a joke