Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 01/29/2026 06:50

January 29: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Wallasey, St Helens, Warrington, Leyland, Skelmersdale, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomWigan Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • wanner316 wayne peers (@wanner316) reported from Golborne, England

    @virginmedia Done everything we are even losing signal now when we never did

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia It’s gone off again, says estimated fix time is 4pm tomorrow.. what is going on? Lowton area, warrington. Seriously considering swapping to another provider and only just sorted a new deal with you. I’m not happy.

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

  • 1972johnclark John Clark (@1972johnclark) reported from Clayton-le-Woods, England

    @virginmedia just wondering why my broadband as been off 12 hours , everything rebooted by myself and still nothing . Been listening to your music for over a hour now . Poor service 😩😩😩😩 On the plus side it’s consistent your poor service

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia @BTCare do you want another customer?

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

  • KatharineGuiney Katharine Guiney (@KatharineGuiney) reported from Warrington, England

    @virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

  • irishchris89 Christopher heaton (@irishchris89) reported from Hindley, England

    @virginmedia your WiFi is ******* ****. It doesn't operate properly it randomly switches it self off then can stay off for over an hour. It's been like for over a month now and getting pissed off 😤

  • dkjc2008 Darren Buckley (@dkjc2008) reported from Upholland, England

    @virginmedia have a home phone which is not working there is no dialtone please advise as I need this as my communication as a terminally ill person

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • pjme327 Paul Edgar (@pjme327) reported from Hindley, England

    @virginmedia please sort out our internet. We are paying for 300mbs and getting zero to minimal WiFi. Power lines have 0mbs. Have you broken the fibre optic cable? weeks of #Unstable #internet.

  • MattJ_213 matt🇸🇱 (@MattJ_213) reported from Wigan, England

    Why’s it called virgin media when it goes down more than a pornstar

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aharc1989 A (@aharc1989) reported

    @virginmedia Thanks but no thanks. People are posting about issues and not recieving responses for it

  • AliyaDavis71 Aliya Davis (@AliyaDavis71) reported

    @virginmedia I have been trying for three days now to cancel my services I have tried every possible way - but you won’t let me cancel WHY????

  • Gabarillo Gabby Harrington-Poole (@Gabarillo) reported

    @virginmedia Help! Broadband not working. Your staff at the call centre are totally incompetent. I have to work from home, my son has online lessons today! Someone call me immediately please! As your last call handler cut the call off!

  • 3LinesOfCoco Wanda (@3LinesOfCoco) reported

    @virginmedia Omg! I know, what am I? A boomer? I seriously suggest you have some caffeine before dealing with another customer unless your a robot, then just reboot yourself. I’ll just ring up later. Bye x

  • sando_87 Scott Sanderson (@sando_87) reported

    @virginmedia Called in today and when I asked to speak to someone specific I was hung up on after hour and 30mins on the call. Great customer service as usual. What’s the point in your call centres if they can’t do their job and can do what they want without any punishment.

  • lfc_jayj Jj (@lfc_jayj) reported

    @virginmedia Every time i ring you all i ever get told is if you not happy with price go some where else , 20 + years service only reason i have stayed so long is that i only ever used my emails through a virgin email address , but now sorted that and moved all to another one now so not tied

  • BeardedBlue20 Bearded-Blue ⭐⭐ (@BeardedBlue20) reported

    @virginmedia No issue listed.

  • lovheather Heather Banks (@lovheather) reported

    @virginmedia ive been trying to resolve a complaint since 12th November 2021!

  • richbird73 Rich Bird (@richbird73) reported

    @virginmedia All I want to know is whether a technician is attending his address today! They’ve sent a new box to install but no remote! The remote is the only thing that was broke. Customer services wouldn’t speak to a man who is 83 who does not know his account number, his email address!

  • koshepen ItzKoshepen (@koshepen) reported

    @virginmedia I was unable to get through the bot in the customer service