Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wallasey, Warrington, Wigan, Leyland, Skelmersdale, Prescot, Birkenhead and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Liverpool |
Wi-fi | |
| Wallasey |
TV | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Keith Calderbank
(@kjcpne) reported
from
Walton le Dale, England
@virginmedia Made a written complaint 25th Jan, one attempt to try and ring me. Very, very poor customer service! Cannot speak to complaints department! Very poor!!!
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Wigan, England
@virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.
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Blue cladding 🍺
(@EFC26PJ) reported
from
Liverpool, England
@virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬
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John Eastham
(@bigjeast) reported
from
Wigan, England
@virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.
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Michael Griffiths
(@M__Griffiths) reported
from
Warrington, England
@virginmedia Not been given anything. I called Friday regarding my bill. Left my contact details and was told within 48 hours I would get a call back. I was hoping to not have to escalate to a complaint and for it to be dealt with via the manager who was going to call me.....WITHIN 48 HOURS!
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LIAM REILLY🌹
(@LIAMREILLY20) reported
from
Warrington, England
@virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...
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Trains
(@radio_caroline) reported
from
Haydock, England
Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up
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Sam Mawdsley
(@sam_churchstile) reported
from
Croston, England
@morrishgp @SkyHelpTeam @bt_uk @EE @virginmedia Can’t wait to gan rid of sky, utter shite, I walk from living room to kitchen literally 10 foot from the router and I have no signal 🤣🤣🤣
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soph✌
(@Sophgrimmy_) reported
from
Wigan, England
It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia
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Terry
(@Terry_Crawford) reported
from
Wigan, England
@virginmedia are a joke!!! I just can’t resolve a simple issue with them! It happens every time... #HappyValentinesDay #ThursdayThoughts
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Michael Griffiths
(@M__Griffiths) reported
from
Liverpool, England
Told @virginmedia last week I need to end my contract due to moving address....just got my bill through and they have removed the credit I was getting as I have been with them for so long all because I am leaving. Great service that isn’t it....what a joke !!! 👎🏻
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Dan the Man 🏳️🌈
(@pendo86) reported
from
Rainhill, England
The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!
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Jason Greenall
(@jmgreenall) reported
from
Standish, England
@virginmedia Not you fault I know but unfortunately for me this seems to be the default response for virgin customer service, along with passing us over to another dept! Also your sales rep, who said, “any probs give me a call” has gone AWOL!
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jess carney
(@bloodshakex) reported
from
Wallasey, England
@virginmedia your virgin media store is down, and won’t let me watch a film that I’ve paid £8 for. The most disappointing service I’ve ever received, as I held on your phone line for 40 minutes only to be told nothing can be done.
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Rick Houghton
(@Hortini) reported
from
Liverpool, England
As usual shocking from @virginmedia trying to log on to my online account. Changed password and now it’s not accepting the new one or old one. They are terrible!
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Tim Groves
(@Tim2300G) reported
from
Birkenhead, England
@Hortini @virginmedia I have had this on other media sites, my email address had been used to attempt to hack/login. Scammers failed attempts logged me out as well .
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.
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Amanda Davies
(@AmandaDavies07) reported
from
Warrington, England
To all my followers. DO NOT go to @virginmedia we had installed last night. Now not working. My vulnerable mum cannot get hold of me-phone not working-as they have no engineers until Tuesday. They don’t work Sunday & earliest app is Tuesday! If mum falls again god help Virgin🤬
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Poppy (she/her)
(@Poppy71558937) reported
@virginmedia how do I actually get through to a person and not a robot or multie choice menu? This is an issue with my broadband and the VPN I need for working at home
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this
(@this25974057) reported
@virginmedia @O2 Shame your customer service is so appalling. Charging cancellation fees when people move into a property outside of your network? Wow, seems like you need to improve your network coverage to 100% of the country or you need to review your policy of trying to rob poor families!
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Boz
(@_x864) reported
@virginmedia This 'service' is utterly, totally rubbish. I need someone to call me and talk to. Not endless, pointless texts with yes or no - A, B, C, answers. And having to explain things over and over via what seems like auto-response texts. You really are having a laugh.
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this
(@this25974057) reported
@virginmedia Shame your customer service is so appalling. Charging cancellation fees when people move into a property outside of your network? Wow, seems like you need to improve your network coverage to 100% of the country or you need to review your policy of trying to rob poor families!
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Stephen Neal
(@Stephen_Neal) reported
@virginmedia Thanks - yes it's now showing the issue again, as it was yesterday afternoon when I reported it the first time. Then the web page reverted to showing no fault this morning, whereupon I re-reported and the page then updated again...
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AK
(@AK271) reported
@virginmedia I've had them unlocked straight away previously. Its not acceptable not to have access to email without any explanation. I would have thought there would be urgency in resolving but my eyes are being opened to the level of customer service. Which is a shame after all these years
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Stuart Macey
(@stuartmacey) reported
@virginmedia Yesterday but I first called last Friday. I was promised a call back with an update but this has still not happened. This is extremely poor, I do not have a direct contact with anyone to speak to so if o call back I get stuck in a constant loop. I just want someone to own this.
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Ricky
(@Ric__kay) reported
@virginmedia @O2 You dont quote a VM customer of 20+ years a price and deal and then say oh no you cant have it after deal is done. Look at the livechat with 'Bry' around 10am my post code is hp2 7pl and number 143
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Stephen Neal
(@Stephen_Neal) reported
@virginmedia Fix estimate has now increased from 6pm yesterday, then 12 noon today, to now 6pm today... Fingers crossed.
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paul
(@stanzo08) reported
@virginmedia yet again absolutely shocking service, want your money but will not rectify issues and call handlers put the phone down on you #stayclear