Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone
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Woods Holistic Wellness
(@woodsholistic) reported
from
Roby, England
@virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
St Helens, England
@virginmedia Can I cancel , pause my sports subscription until this virus is over.
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Graham Duke
(@coffiman48) reported
from
Maghull, England
@virginmedia have been experiencing problems with v go app for 2 days keeps saying service not available and also remote app will not load keeps freezing are you having problems
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia Is there an issue with Virgin TV. Got V53 error. Looked at problems in our Area (Wigan) no issues..
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Andrea Walsh
(@alwalsh72) reported
from
Chorley, England
@virginmedia we cannot report because everything is down. It's up and down the whole of the country
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Martin Smith
(@msmithuk22) reported
from
Warrington, England
Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
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Kate
(@KateBoarman) reported
from
Warrington, England
@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services
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Graham Duke
(@coffiman48) reported
from
Maghull, England
@virginmedia tv service down have been waiting for an hour on hold I have just moved a week ago to virgin and in 20+ years never had this problem with sky
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.
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David
(@dave6018) reported
from
Leyland, England
@factuk @SkyUK @virginmedia @Facebook Thanks just annoys me, I pay for full tv service and idiots reselling mean I have to pay more for my legal services
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anthony dowling
(@toshlfc) reported
from
Liverpool, England
@spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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Steve Mulville
(@SteveMulville) reported
from
Seaforth, England
@_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚
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Glyn Fletcher ⭐⭐⭐⭐⭐⭐
(@glynfletcher) reported
from
Liverpool, England
@virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard O'Brien
(@richOBphoto) reported
@ItsDaveClayton @virginmedia I would never use an ISP-provided router - drop into modem mode and connect your own. Admittedly, that's not gonna help the godawful speed you're getting into the house in the first place though.
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DCC
(@DCC073) reported
@virginmedia it ceases to amaze me on how such a large company can get away with providing a shoddy service! Paying for top speed and for the past 2 weeks still getting half the download speed!! Still waiting for a response from the complaint made 2 weeks ago! 😡 😡 😡
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tahsin bashir
(@taz_29) reported
@virginmedia i am having a problem with my broadband and after 1h waiting the phone hangs up on me. This is unacceptable and bad customer service I am virgin for the last 15 years and my bill is £120 a month, you should be ashamed of this.
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dan
(@dansouthcoast) reported
@virginmedia . the size of your company ive yet to know anyone who can get through to customer care within 2hrs! maybe spend some of the overpriced subscriptions on some more staff! BT will be getting a new customer call monday
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Mattaclysm
(@MattB_79) reported
@virginmedia trying to cancel for DAYS, get booted off chat, states calls should be reserved for the vulnerable. Bill hiked £50 a month and won't let me cancel? Out of my contract period. Disgusting company.
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Hectic Bellerin
(@Bellerins_Boots) reported
Sky Q multi room is such bollocks, never works @skytv Oi @virginmedia hit me up, any deals?
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Octopac
(@Octopac) reported
@virginmedia is anyone at virgin media going to pick their phone up? On hold to customer services for 2 hours! My super hub 3.0 has no power please sort it.
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Mark Rogers
(@CicconeUK) reported
@virginmedia No help available on a Saturday night, so no TV for us then? I expect a deduction on my bill, thanks.
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GeekCaptainHQ
(@GeekCaptainHQ) reported
Upgraded my @virginmedia broadband today for another 18 months, only to find out later that day the lady told a me a price and my bill is £7 HIGHER than agreed??!! Seriously is it that difficult to stick to the agreed price. Poor show
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Chloé Anderton
(@ChloeAnderton) reported
@virginmedia Yes why are you saying l wasn't on your system then l get an email to say you can fit the WiFi that needs to be canclled 😪 thw order number was Virgin media web sale (KMM55932262V10144L0KM) number WS7305127 please cancel it!