Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Skelmersdale, Warrington, Bootle, Leyland, St Helens, Newton-le-Willows, Birkenhead, Southport, and Prescot.

City	Problem Type	Report Time
Liverpool	TV	4 minutes ago
Liverpool	Total Blackout	3 hours ago
Wigan	Internet	1 day ago
Liverpool	TV	3 days ago
Skelmersdale	Internet	4 days ago
Warrington	TV	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Maureen StewartJones (@supergran22) reported 34 seconds ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Billzy (@Billzy79) reported 2 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 4 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  BeanBolt (@BeanBolt) reported 6 minutes ago from Southport, England

  @virginmedia It says no issue in the area, then when I click "still having issues" the local scan shows intermittent outages in the area, been like this for 24hrs+

• 
  Mick Mc 23 (@Mick_McIver1984) reported 7 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Christopher Bray (@cbray72) reported 12 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  David Jones (@davidbirkdale) reported 25 minutes ago from Southport, England

  Very poor service from @virginmedia for a friend of mine in the Stockport area. No TV now due to failure of upgrade, engineer can only go on Tuesday. Better off with Sky!

• 
  Andy McKeown (@AndyMcK1982) reported 25 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Richard Foster (@fos100) reported 36 minutes ago from New Longton, England

  Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

• 
  Gary Kilroy (@Gary_Kilroy) reported 36 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Andy McGill (@andrewjmcgill) reported 38 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Dave Tarleton 💙 (@davetarl) reported 39 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Emma Latham (@EmsydilemsyL) reported 42 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Anne McCormack (@1AnneMcCormack) reported 46 minutes ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  Martin Travis (@lurkinhead) reported 46 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  lloyd #utft (@111O1O1O11O) reported 48 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Maureen StewartJones (@supergran22) reported 56 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Richard Foster (@fos100) reported 58 minutes ago from New Longton, England

  @virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?

• 
  Ray Waring (@RayWaring) reported 59 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Gary Banks (@GaryBan47314801) reported 59 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kat (@catsmum27) reported 5 minutes ago

  @Elainebks @y_alibhai @virginmedia They monitor, but the responses are purely performative as resolutions never achieved.

• 
  Dr Amir Hamid (@DrAmirHamid) reported 6 minutes ago

  @virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor

• 
  Zoe Is Dangermouse (@ZDangermouse) reported 10 minutes ago

  @virginmedia pathetic service and customer service is non existent… bye 👋

• 
  Serenity Solo Studios (@SerenitySoloDev) reported 13 minutes ago

  Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

• 
  STEPHEN (@stevied151181) reported 13 minutes ago

  @virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Lord Fauntleroy MP KC (@FauntleroyMp) reported 14 minutes ago

  @Mickskinz @DavidPNoble63 They will enforce it with isp's quite easily. Just fine virgin media if they fail to act on frequent ip address switching

• 
  Paul foster (@Paulfoster_64) reported 14 minutes ago

  @virginmedia Rh117ef internet down again! This service is absolutely dog ****!

• 
  Jackson Steele (@WindKar148977) reported 22 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies🇨🇦🇶🇦🇨🇦🇶🇦🇨🇦🇶🇦

• 
  Steve Wright (@wobbleatbar) reported 27 minutes ago

  @virginmedia over the last couple of weeks I have been getting CS2004 errors. Sometimes it clears in a minute or so sometimes I have to reboot I’m in HA4 area. Please advise.

• 
  Penelope Jane (@Penelop30614474) reported 27 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies