Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Leyland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?
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gary eaves
(@garye1969) reported
from
Bryn, England
@mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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Steph
(@SA57EPH) reported
from
Wigan, England
@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.
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AME
(@AMEB62) reported
from
St Helens, England
@virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice
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Marcas Seán Pádraic Ó Donnċú
(@MJPArmario) reported
from
St Helens, England
@virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .
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🦥 I o n a 🌻
(@ylilxanoi) reported
from
Wigan, England
Imagine paying £45 a month for Virgin Media and it never freaking works 🤮🤮🤮
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@Lizzim18 @virginmedia Poor service. It's annoying isn't it?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dani Hanlon
(@potatoprayers) reported
@virginmedia This is the first time this message has come up. The last week its just been issues in the area.
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Chris
(@Chris135794) reported
@virginmedia So service goes down on a Saturday, can't call because the help line is shut until Sunday morning and then I have to wait 2 working days before any credit. 4 days of paying for no service with no compensation. Not great is it.
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Stephen Hodge
(@StevieHodge) reported
@virginmedia why is it that when I want to add to my package, you can pick the phone up inside a minute, when I want to lower it, I'm on hold for 30mins (so far)? I only wanted to amend something, now this has made me cancel my whole package!!
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Sofa Bear
(@SofaBearr) reported
@virginmedia Wired speed just checked is perfectly fine at maximum speed. The wireless seems to be the issue but I wasn't even in a different room when taking that original picture and it probably shouldn't be operating at under a quarter of the speed. I've also 3 pods around the house
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HyperAssassin
(@HyperAssassinUK) reported
@virginmedia Yes it says something about there's a connection issue with the hub come back in 24hrs I've done that about 4 times over the last 2weeks I go back in 24hrs and says resolved but then in a couple days the same thing happens again
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Kit Harrison
(@kitharrison) reported
@virginmedia Hiya, yeah I rebooted my phone and followed some other troubleshooting steps to no avail. Signal returned about 10 mins ago and seems to be ok now, but there was a period of maybe three hours with none at all. I'll keep my eye on it, thanks.
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Lizzie Rynne 💙
(@_MMaritima) reported
@virginmedia Always the same story. And always the same outcome. Time and time again. You guys have dipped seriously in customer service polls recently. No wonder why.
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Anthony
(@anthony_kenna) reported
@virginmedia Although I would love to believe that, hearing a loud huff before the line went dead doesn't lead me to believe that. That was after being spoken to like dirt and being told "well that's the change I am making" when I told a customer service advisor not to make a change. 1/2
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Gemma Redford
(@GemRedford_FMN) reported
@virginmedia Says Unavailable or it works for mins then says unavailable.Apparently this was a WiFi problem and we should upgrade.Then it was equipment and an engineer would come out, except they didn’t.Spent hours on the phone and just as we get to the right dept it cuts off! Prob your wifi
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Andrew
(@andrew2021k) reported
@virginmedia Doesn't answer my question. Over the past 7 days, we've lost service for more than 35 hours. What is the issue?