Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Leyland, Wigan, Warrington, St Helens, Southport, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Leyland |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Is it just me or @virginmedia mobile gone down 🤬🤬
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia 58.5 down and 36 up (wired)
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .
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Greg Shillinglaw
(@gmshilly) reported
from
Birkenhead, England
@virginmedia no broadband, is there problems in my area please?
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Amanda Davies
(@AmandaDavies07) reported
from
Warrington, England
@virginmedia appears to be an issue with broadband / internet / phone in Warrington, Cheshire. Anybody else?
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Joe Martin 🌈🌹
(@joemartin66) reported
from
Roby, England
@virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now
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Mark
(@MILoft91) reported
from
Haydock, England
I’m paying for 500mb broadband and it’s averaging 15mb?! Wtf @virginmedia
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞
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Jen
(@jeniandersonw) reported
from
Wigan, England
Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!
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Chris Teeling
(@TeelingChris) reported
from
Ormskirk, England
@KeithJBolton @virginmedia dont take no **** m8💪
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@FairCop_ @virginmedia Disgusting as ever. Shocking customer service.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia That’s fine I’ve been in contact with CISAS in regards to your poor service and extremely poor customer service and me not receiving what I pay for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ramin Vazir
(@RaminVazir) reported
@PyrionFlax @virginmedia If they oversold in your area it sounds to me like they are traffic shaping and throttling speeds to maintain service when at high load. Virgin are known to do this very aggressively in some areas unfortunately and they really don’t care.
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KieranBenham
(@dreadnaught7) reported
@PyrionFlax @virginmedia I had this for upwards of a year Pyrion - The problem was down to Virgin's infrastructure as I had constant packet loss, they didn't care at all and I ended up having to move provider due to needing reliable internet for work.
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TFlipz
(@N1pq1) reported
@virginmedia i cant find a fix time for the internet to be fixed im in burnley uk
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PyrionFlax
(@PyrionFlax) reported
I think it's about 6 weeks now? maybe 2 months? internet has been SO bad. @virginmedia I don't know what to do. I don't know who to call. I don't know if you are even capable of fixing this. you are 100% affecting my living. is there an ombudsmen or something that I can contact?
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annabeldearing
(@annabeldearing) reported
@MrMondegreen @tonymc39 @virginmedia Exactly this . Sent back equipment. Got £5 refund cheque following final bill . A month later got a new bill for £100 for wifi mesh etc which they’d sent to improve crap service and charged £5 pcm for
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darren bancks
(@dazzy2010) reported
@virginmedia There has been nothing but faults with virgin since the day we signed a contract with them! I want this issue resolving in the next 12 hours or I’ll be writing to the ombudsmen.
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ZMilas049
(@LSTOCCZach) reported
@virginmedia done with you lot. Absolute terrible customer service and constant outages. Canceling tomorrow
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PrinceFrogOne
(@PrinceFrogOne1) reported
@virginmedia Just tried a minute ago and still not working
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stacia briggs
(@womaninblack) reported
@virginmedia @frank64946849 Mine is down in NR4 too. And there’s planned works tomorrow - when might the internet actually work in the next few days?!
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🏴Jimmy🏴
(@JimmyfaeDundee) reported
@virginmedia i just got connected yesterday but I can't log onto my account to see my router settings. The help page is not working for me so can you help me please?