Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, St Helens, Southport, Liverpool, Skelmersdale, Prescot, Wallasey and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Southport |
||
| Liverpool |
Phone | |
| St Helens |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Langston
(@SamLangston11) reported
@virginmedia @smcginley555 The service check is now estimating 16.55 tomorrow. How can it be down for over 24hrs? That is not acceptable in this day and age.
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SaoirseEire
(@SaoirseEire) reported
@virginmedia If your asking was the restrictor you placed on my equipment removed then yes it was. That doesn’t fix the problem of charging me for something you were restricting the entire time!! I won’t be letting this go, I want refunded for what your restricted illegally
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Scott
(@scottdennis12) reported
@leondas @virginmedia Tried to speak to them today to log a complaint they ended up not logging a complaint and fobbed me off to someone else I was promised someone would get back to me however I have now been waiting 6 hours on WhatsApp and still no contact.
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SaoirseEire
(@SaoirseEire) reported
@virginmedia No accountability from @virginmedia No customer service either AVOID @virginmedia at all costs.
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Leon Das
(@leondas) reported
Anyone else been duped by @virginmedia bill increase, call to cancel, be told will waive increase for 6 months only to have the bill increase then try to speak to cs but they don’t have any info on the reduction for 6 months and can’t cancel as out of the 2 week cooling off 😡
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Jeremy Wills 🏳️🌈🇬🇧
(@Jezbeds) reported
@virginmedia Why did VM confirm by email (24/02) that my March 8th bill would be £101 and then charge me £107? (There are no extra charges on there). I waste hours trying to get support when your service lets me down and then I also have to contact you ti correct YOUR mistakes!
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Happy3
(@Happy3ofus) reported
@virginmedia I asked for help in respect of the Vulnerable Customers Policy and your staff have not heard of it.
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Mark Bulley
(@MarkBulley1) reported
@virginmedia And unable to schedule them when promised that you would do so. So painful. Worst company in living memory. Just rubbish
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Andy Borrie
(@AndyBorrie) reported
@virginmedia Being given incorrect info on router, positioning, inconsistent line speed, failure to port over our phone number, Wi-Fi pods have stopped working, inability to order more that one thing at a time and conflicting info from customer services.
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uɥoɾ
(@__J0HN___) reported
@archiehamilton6 @virginmedia Ask to speak to retentions and say if they don’t offer you a deal you are away to Sky. If they still say no cancel with a few weeks away. They will call you with a cracking deal to stay.