Virgin Media Outage Report in Westhead, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Prescot, Liverpool, Wigan, Chorley, Southport, Leyland, St Helens, Skelmersdale and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Wi-fi | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia My landline phone has been down all afternoon in PR25 1UJ. Have any others complained about this issue, and if you're aware of the issue, do you have an estimated time for repair. Thanks in advance.
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia No updated fix time, as it shows all services as green, and can't detect a problem. It asks us to phone you on 151 to do a little more "digging", but the phone line is DOWN. Oh, and the chatbot doesn't deal with landline issues apparently. Now what???
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chloe B
(@Chloe2019x) reported
@virginmedia help please! We have been having issues with our TV for several weeks. Whilst watching it cuts out and jumps, this is ruining our watching experience and also happens on recordings! It’s annoying when we pay monthly for the Tv!
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James Dugdill
(@DugdillJames) reported
@virginmedia Hi, Id like you to explain to me why my broadband isn’t working, second Friday on the bounce. As you’ve stopped all forms of contact over the phone and live chat I see it’s a problem you clearly don’t want to talk about but as iv no tele and got some time on my hands
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Tom
(@Foolishoverlord) reported
Interesting ways @virginmedia try to make you stay & pay excessively. Got told in March, due to bill increases I can cancel. call up & get told I can’t. Wait till the end of my final month of my contract & they’re making me wait to pay out an extra month before cutting me off.
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Alfie
(@whelan_alfie) reported
@virginmedia Hello, my dad who is the account holder called them up as before we were expecting a call, but one never came. We are currently experiencing low and fluctuating speeds, on download and upload, over 5G and 2G. We have tried everything and it still isn’t working or improved.
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Phoenix Rahman
(@Phoenixrahman) reported
@Hutchy11 @virginmedia I was being charged extortionate rate and when I asked them to renew, they offered only £20 discount. Yet for a new customer they were offering a better bundle for £30. Almost 60% cheaper than my original bundle. Been with them for 24 years. They did not budge. So I left.
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PLWireless
(@PlWireless) reported
@virginmedia You really are the worst company I've ever dealt with. You deliberately annoy customers and don't help them.
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ACDC
(@ACDC16738798) reported
@virginmedia I checked with virgin media they said everything was ok on their end they wanted me to pay extra for boosters per month with no guarantee they would work .I am currently paying for a service I am not getting and don’t want to pay any more .
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Def Bond
(@DefBond75) reported
@plusnethelp And now your support line are closed! Yeah will switch to @SkyUK or @virginmedia
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Sh0esy
(@Sh0esy_) reported
@virginmedia Never been any outages when it's happened
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Sarah Jolley ♔
(@sarahmariex) reported
@virginmedia #fastercloser ... is this a joke? I’ve just submitted a formal complaint and it will take you up to 28 days to respond? In the meantime we are 5 days in with no broadband and counting and your service status checker still doesn’t acknowledge this!!