Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 3 days ago |
|
Wigan
|
Internet | 3 days ago |
|
St Helens
|
Wi-fi | 3 days ago |
|
St Helens
|
TV | 5 days ago |
|
Liverpool
|
Wi-fi | 5 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Maria McCool Davis (@MariaMcCool) reported from Liverpool, England@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
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Paul Gee (@PaulGee1993) reported from Liverpool, England@virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?
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Spooky Monk 🦇 🎃 (@trendylefty) reported from Birkenhead, England@NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍
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Jürgen Plop (@chodo_baggins24) reported from Warrington, EnglandJust about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x
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Lisa (@LisVegas81) reported from Seaforth, England@virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!
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Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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homer t bugga (@buggadog) reported from St Helens, England@virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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Andy McKeown (@AndyMcK1982) reported from Liverpool, England@virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!
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Paul Walsh (@walshy31) reported from Seaforth, England@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
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Paul Walsh (@walshy31) reported from Seaforth, England@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
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Chris Hall (@Chris_Hall1312) reported from Seaforth, England@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
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Paul Walsh (@walshy31) reported from Seaforth, England@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
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Chris Hall (@Chris_Hall1312) reported from Liverpool, England@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England@virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!
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Crazy Corner (@TerryBpne) reported from Walton le Dale, England@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
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knitswithbeer🐝🏳️🌈Stay Home (@Knitswithbeer) reported from Euxton, England@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Langley (@katiejleah) reported@virginmedia Pls pls pls can someone help me cancel my broadband? Ive tried your CS chat and calling but because I dont have an account set up (I'm a new customer), i get stuck in a loop. Please help me
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OT (@oterwill) reportedDid you see that great Christmas special on TV last night @virginmedia ? Because we didn’t, it’s been 30 days of no services. I’m not sure what this count down to Christmas is you have us on, but it’s pretty crap…
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Daniel Toma (@DanToma85) reported@virginmedia So the same loop Ive been through over ten times. Lord help me. I appreciate you can't do much but surely you could talk to someone, get them to reach out. I'm tired of calling you for 2 hours everyday
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Mark Wallace (@wallaceme) reportedAmazingly this week a cheque arrived from @virginmedia paying me £150 compensation for wasting my time and wrongly cutting off my service - and today they’ve promptly phoned me up to say they’re going to wrongly cut off my service… Genuinely the worst customer service ever.
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Tim Underwood (@TimTheSurgeon) reported@virginmedia I just want it to work and for someone to care about it working. Not phoning some automated service checking line.
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Mark_Darlington_ (@_MarkDarlington) reported@virginmedia Not a chance I'm doing that. You have already acknowledged the problem to me and many other customers and still fail to do anything about it. Perhaps @bbcmtd will be interested in how are we are paying for a service that you fail to deliver.
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Kevin Anthoney (@kjanthoney) reported@wallaceme @virginmedia Tell them to cut out the middle bit and just send the cheque
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Stuart Baron (@Stuart__Baron) reported@virginmedia day 2 with no broadband and no support on the phones. No communication at all, can't complain as that service is down, can't sign up for updates either. #joke
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Danielle Halsey (@Danniieee__) reported@thylesbean @virginmedia . @virginmedia are the worst company going! We’ve been having issues for years and they just don’t care.We are going to leave and go somewhere else. Their employees on customer services are happily able to work from home but they don’t give a **** about their customers situations
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Danielle Halsey (@Danniieee__) reported@virginmedia Nope, I don’t have unlimited internet. Also we pay for a broadband service so why should I have to use my own person mobile internet from another provider to be able to access internet?