1. Home
  2. Companies
  3. Virgin Media
  4. Westhead, England
Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, Southport, and Leyland.

CityProblem TypeReport Time
St Helens TV 22 hours ago
Liverpool Wi-fi 23 hours ago
Liverpool Internet 4 days ago
Liverpool Internet 5 days ago
Wigan Wi-fi 5 days ago
Liverpool Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • PammyVegas21
    Pamela Lavell (@PammyVegas21) reported from Warrington, England

    @virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you

  • NealJFletcher
    Neal Fletcher (@NealJFletcher) reported from Liverpool, England

    @virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??

  • TerryBpne
    Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?

  • Scraggmeister
    Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow

  • TerryBpne
    Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...

  • peter0raw
    Peter Rawcliffe (@peter0raw) reported from Seaforth, England

    @virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!

  • GeorgiaOHarax
    Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England

    NEVER NEVER NEVER JOIN @virginmedia

  • cbj622w
    livesformusic (@cbj622w) reported from Liverpool, England

    @KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down

  • Anobrdedphoto
    AnotherBeardedphotographer (@Anobrdedphoto) reported from Birkenhead, England

    Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.

  • Kayls3457
    Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia TV/Broadband issues again! WN2

  • Matt1740
    Scents & Trendz (@Matt1740) reported from Liverpool, England

    @virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡

  • mcknut
    John McKerrell (@mcknut) reported from Liverpool, England

    @SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months

  • GaryLiverpool
    Gary (@GaryLiverpool) reported from Liverpool, England

    Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia

  • NealJFletcher
    Neal Fletcher (@NealJFletcher) reported from Liverpool, England

    @virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year

  • GeorgiaOHarax
    Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England

    @virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time

  • Scraggmeister
    Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.

  • emmawinstanley1
    emma2511 (@emmawinstanley1) reported from Aspull, England

    @virginmedia finding it very difficult to get through to someone to discuss technical support please help

  • mattwood1702
    Matt Attwood (@mattwood1702) reported from Liverpool, England

    @virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡

  • AngWaterhouse
    Angela Waterhouse (@AngWaterhouse) reported from Euxton, England

    @virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown

  • jm_donnelly
    James Donnelly (@jm_donnelly) reported from Birkenhead, England

    @virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kindacleverish
    Clever(ish) (@kindacleverish) reported

    @Jayshum132 @virginmedia Thankfully full fibre lines are being built along my street (which I believe is at the behest of the council). Virgin media have had a chokehold on high-speed broadband for too long, using it as a blanket excuse to treat their customers like ****.

  • cass19may
    Cassandra Mayer (@cass19may) reported

    @virginmedia I'd already raised a complaint. Heard nothing back so far. But today lost a day's work only to find out this had been a network issue and that I face a second week with no WiFi, tv channels or internet. NOT GOOD ENOUGH.

  • catherine_mayer
    Catherine Mayer (@catherine_mayer) reported

    @virginmedia @cass19may Why should she have to spend time raising a complaint when #VirginMedia has wasted so much of her time already!? And you’re not exactly making it easy for her to raise complaints given that she has to use ££mobile data on because you fail to provide the broadband she pays for

  • Mark56623345
    mark Hughes (@Mark56623345) reported

    @a516digital Out of everyone I know only 1 had something other than sky freesat or freeview, he has virgin media, but is so reluctant to talk about it because he has had so many issues with it, he wants to smash it up.

  • asmithhh1993
    alex smith (@asmithhh1993) reported

    @virginmedia Is it best for me to call customer service about it?

  • S4rfraz
    Saf (@S4rfraz) reported

    @virginmedia Hi, apologies. I was liaising with one of your other colleagues David hence I didnt get back to you as I didn't want to duplicate the work. However he has gone silent on me since yesterday afternoon. Not sure what to do now, can you still look into my complaint?

  • ChoudharyNeil
    Indian (@ChoudharyNeil) reported

    @virginmedia bigtime lead down. 2 months on and still no broadband connection. Numerous call to the customer service but no has a clue. Very disappointed. Not going to recommend to anyone

  • andy_rossiter76
    Andy Rossiter (@andy_rossiter76) reported

    @virginmedia its stating no issues in area, on the weekend it played up then after 2 hours it started working again. It seems to do it every other day.

  • andy_rossiter76
    Andy Rossiter (@andy_rossiter76) reported

    @virginmedia When we call, we just get told that an engineer will need to come out, this doesnt explaint why the street is also having issues. Just asked my brother who's further down the street & his internet is the same. So it seems its an area fault.

  • spurs4life2019
    Big t (@spurs4life2019) reported

    @virginmedia OK 3rd visit from an engineer, only had the equipment less than 3 weeks, still can't sort out the problem with the on demand/catchup/apps. Beyond a joke now!!!