Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/20/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Southport, Liverpool, Skelmersdale, Wigan, Prescot, Wallasey and Leyland.

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City Problem Type Report Time
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi
United KingdomSouthport E-mail
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomSouthport Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

  • Radebreast Graeme Radebe (@Radebreast) reported from Ormskirk, England

    @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

  • John_Kelly17 John Kelly (@John_Kelly17) reported from St Helens, England

    @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

  • MirLADas phil61efc (@MirLADas) reported from Liverpool, England

    @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

  • JohnMurphy9172 murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

  • lfc_shirts hazzalad (@lfc_shirts) reported from Seaforth, England

    @virginmedia any help?

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

  • Crosby71 Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • BootleFCBucks Bootle Bucks (@BootleFCBucks) reported from Liverpool, England

    @JamesSymes8 Virgin Media. It keeps going really bad.

  • Radebreast Graeme Radebe (@Radebreast) reported from Ormskirk, England

    @virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tylorlee30 Andy Kane (@tylorlee30) reported

    @OliviaMarie_x @virginmedia Support can be useless most times you know,thanks to @leadtechh my account was fixed

  • KFenbyHulse Dr Kieran Fenby-Hulse (@KFenbyHulse) reported

    Excellent customer service from @virginmedia as usual - two calls where the agent deliberately drops the call because they don't want / can't be bothered to help.

  • gigmates Marc Ellis (@gigmates) reported

    @virginmedia How do you know they are working to resolve this issue? It seems wider than just a local area and have you spoken to the engineers - I doubt that very much.

  • RinaNova10 Rina Nova (@RinaNova10) reported

    @virginmedia Wifi out since noon today in the BS34 area, called customer service and said its maintenance but no emails were sent. Whats going on?

  • janeoddy Jane Oddy (@janeoddy) reported

    @virginmedia hello you have been sent notification that I’m moving to Sky later this month. Can you confirm when my last bill will be issued so I can arrange to cancel my DD

  • bubbles1girl m (@bubbles1girl) reported

    @virginmedia I have been sent pods, I have been told to restart, many times, an engineer came added something, he said it needed a network technician, as it was probably a problem outside either at somebodies home or the box causing intermittent outage. They won’t send a network technician?!

  • KnowSharma Prafull Sharma (@KnowSharma) reported

    Big round of applause to @virginmedia for worst customer experience.

  • BlueberriesRok Léonie #GirlySwot 🔶 🇺🇦 (@BlueberriesRok) reported

    @carolinesgreen @virginmedia ... have to break the news to work as I worked from home. Awkward. 10 mins later a van would appear at the Virgin box opposite my house. It's not an isolated problem and only my house, it's the whole damn town. 20 mins later I'd have to call work, again, as it's back up. 2wks...

  • hartshorne5 Nathan87 (@hartshorne5) reported

    @virginmedia I understand that! but asking me to pay twice the price of a new customer is not looking after existing customers. Cancelling and moving to sky. Thanks for being so helpful.

  • ClaireWickham Claire Wickham (@ClaireWickham) reported

    @virginmedia Sorry but this doesn't make sense. The credit was for the first time you left me without email for a month. I was promised the credit but still charged. Now I have the same problem AGAIN and, as before, a stream of broken promises.