Virgin Media Outage Report in Westhead, Lancashire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Liverpool, Wigan, Skelmersdale, St Helens, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Total Blackout | |
| Leyland |
Total Blackout | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
@george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on
-
Neil Friday McGourty
(@Mcgourty22N) reported
from
Birkenhead, England
Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
-
TheAspiLawStudent
(@LawAspi) reported
from
Chorley, England
@virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.
-
Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!
-
Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm
-
TheAspiLawStudent
(@LawAspi) reported
from
Chorley, England
@virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳
-
El Jày Breth
(@LJBret11) reported
from
Seaforth, England
@virginmedia Where has my complaint disappeared too? C-070122513
-
Patrick Veale
(@nuttyhill) reported
from
Warrington, England
@O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality
-
𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same
-
Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working
-
TheAspiLawStudent
(@LawAspi) reported
from
Chorley, England
@virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.
-
Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice
-
TheAspiLawStudent
(@LawAspi) reported
from
Chorley, England
@virginmedia @JTCHANGINGBIZ Whilst they provide a marginally better speeds than competitors their customer service is just non existent, until you say you're leaving..
-
shane reeves
(@shanereeves1982) reported
from
Wigan, England
@virginmedia Must be some issue been off since about 10 am but yet internet not affected
-
Steph Scully
(@SteffyJ1) reported
from
Warrington, England
@virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.
-
Anne Woolley
(@AnneWoolley1) reported
from
Hindley, England
@virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!
-
TheAspiLawStudent
(@LawAspi) reported
from
Chorley, England
@virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.
-
Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !
-
Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.
-
Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
TheWrastlingGuy
(@WrastlingGuy) reported
@virginmedia just got ANOTHER call from your call centre, I’ve asked many times to be taken off your call list, yet every week I get a call trying to sell so something. I asked to make a complaint and the women said she will note it and hung up the phone. 0800 052 1251. Contactme
-
Garry Todd
(@GarryTodd91) reported
@virginmedia can you not even deal with a complaint properly? I complained via WhatsApp on 06/11/22 and was told this would be resolved within 30 days. I've still not heard anything and have now been promised two call backs and no one has called me. I want my complaint resolved!
-
Ben TROW
(@bentrow78) reported
@virginmedia Top work, no broadband or TV since Friday. Engineer no show yesterday, advised there would be one today, no show again. Text to say Friday 16th now told it's the 19th. All with a vulnerable person in the house. Top service for £178 per month 👍
-
Dee feagan
(@feagan_dee) reported
@virginmedia I have had an eye out for updates since Friday - not one apart from moving the dates each day. Really poor customer service. How are the call centre staff not updated on fault progress?? Transparency is key and will help manage expectations. Such a poor show and eta!!
-
Lauren
(@Misssripper) reported
@virginmedia They world my book a technician in as they couldn’t provide a ‘password’ or code or whatever is needed. So nothing has been actioned for a resolution
-
Pangzi 🇪🇺
(@jakobh888) reported
@virginmedia There is an issue as it says. I am getting fed up with the constant issues.
-
Jason Marks
(@EverPure) reported
@virginmedia So Virgin Mobile will not find an alternative way to send my sim out but will charge me for a service that I cannot use?
-
Gareth Oram
(@GarethOram) reported
@virginmedia No. He said the cable needs to be installed to the house first - by a different network company I believe. Then I'd be able to get an install date from VM.
-
Rachael 🏳️⚧️
(@Raidenkai) reported
@virginmedia I can't log in to @FF_XIV_EN since last night. Their servers are up and most everyone else I play with is able to log in without trouble. Been told others on VM are also having this issue. What's going on?
-
Pangzi 🇪🇺
(@jakobh888) reported
@virginmedia No. Virgin’s own service tracker says no issues. But many people repot issues based on independent sites. Done the usual hub tests.