Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 24: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Leyland, Wigan, St Helens, Wallasey, Bretherton, Skelmersdale and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Can you cancel my contract?
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH
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hazzalad
(@lfc_shirts) reported
from
Seaforth, England
@virginmedia any help?
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort your @virginmedia company out. There nothing but robbing bastards, everything about the company is bad. 😡
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Yeah.. apparently its down in WN1 but nobody is telling me what's wrong or how long it will take. I need Internet to work.
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia I've had no Internet now for 14 days and my bill is due in 2 days. This is disgusting service, your call centre staff are useless, your engineers are useless, this is appalling for £52 a month. Sort the problem out now.
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Done it again, 3 outages in 3 days. Very poor
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...
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Glynn Parry
(@GlynnParry1974) reported
from
Liverpool, England
@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Baird
(@MartinBairdy) reported
@virginmedia Speed and connection, I’m trying to do work from home and I’m having to hotspot from my phone we’ve just got fed up with your service and response to deal with this. It’s a wireless connection if you check all the records you will know all this by having someone contact us
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Doug Sanders
(@sanders1_doug) reported
@virginmedia What action are you taking about the scammers purporting to be from yourselves reporting internet problems? I am not your customer. Far too many of these. Latest number to call me 01614639223.
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anthony rafferty
(@fivecantonas5) reported
@virginmedia Great, now extended until tonight. I can assume we'll be refunded for the loss of service ?
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мєℓιѕѕα 🐝
(@Melsbells) reported
@virginmedia Yes. Stating that the fault will be fixed by 16.45 today. It originally said that it would be fixed by 22.05 yesterday. Is it a major problem and is the engineer in our area now solving the issue?
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Sachi Knight
(@SachiKnight) reported
So, @virginmedia have betting site adverts on their 'On Demand' service between episodes. There shouldn't BE adverts on it- especially BETTING ones. #MoneyOverMorals
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ChelseyBeesley
(@ChelseyBeesley) reported
@virginmedia The website hasn’t once said there is an issue. Once on a phone call they said that there was but not sure what now after this long
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Damien Tobin
(@damientobin) reported
@virginmedia Tried this this morning. Still no resolution and…..I’m still paying for the service that I’m still not getting
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Charlie Dye
(@charliedye9) reported
@virginmedia Day 2 - received an email at 04:30 saying it was fixed but now ****** again with planned fix @ 17:45. Need broadband to run business. What’s going on?
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Douglas Rutter
(@douglas_rutter) reported
@virginmedia. After being told we were being kicked out of our house during COVID because the owner wanted to sell up Virgin Media are now demanding nearly £200 for cancellation of our services as the new flat doesn't have access to their services. 5 phone calls and no help!!