Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Wigan, Prescot, Wallasey, St Helens, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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Alex
(@embedded_iot) reported
from
Seaforth, England
Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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Alex
(@embedded_iot) reported
from
Seaforth, England
@virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem
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Dave Woodward
(@DaveWoodwardAC) reported
from
Birkenhead, England
@Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.
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Sharron Rawlinson
(@SharronRawlinso) reported
from
Kirkby, England
@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca
(@ADHD_studies) reported
@virginmedia I was late paying by 2 days but I have now paid but it’s still saying I haven’t? Can someone help
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Matty B - MattBidewell@fosstodon.org
(@MattBidewell) reported
Hey @virginmedia. There was some scheduled downtime in my area from 1201am to 0601am. It looks like its still down now as my down speed is 0.1mbs. Are you able to check on your end?
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Kevin Purcell 🕹️ Official
(@grayhaze) reported
Those struggling with the price increases from @virginmedia should speak to customer relations and ask them for a better deal. I managed to get our crazy £55.75 per month down to £20 per month by explaining our situation and agreeing to an 18 month contract.
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David Fieldhouse
(@Mobiledave79) reported
@virginmedia This is still happening!!! @Ofcom how do I make a complaint?
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Stevie75
(@Stevie75101) reported
@virginmedia This has been going on/off for nearly 2 years, you only started taking this seriously January 2022. Your customer service is terrible, sometimes you give lots of credit off my bill and the next time you gaslight me and say it’s not the same issue and won’t credit me.
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Amelia
(@xbaeniex) reported
@virginmedia wow I have NEVER encountered such a rude obnoxious person that u have just encountered on your phone service! Safe to say I will be leaving Virgin
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Mel
(@melonie45678) reported
@virginmedia It says there is no issues since they’ve “resolved” it yesterday, but I’ve not had an ounce of internet since then. Everything was fine a few days ago, until a SNR fault in my area appeared which “shouldn’t” be affecting me, but the timing of the fault is no coincidence, eh?
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Edward O Micah
(@OfficialOMicah) reported
Imagine @virginmedia were giving out free TV’s to new customers but for someone thats been with you 10 years + I get nothing but increased rates and slow internet 😕
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Becky Sirett
(@SirettBecky) reported
@virginmedia I've begged to be supported on my contract to be reduced to a minimal package / closed early & filed a complaint as I'm soon to default! I Nedd help & you have totally ignored me!!! I have to reduce my costs and you're doing NOTHING! Your website Is full of lies!
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The Casual Gamer
(@CasualGamet) reported
@virginmedia My broadband speed keeps dropping and it has been for months now I got to wait till the 3rd march for you to lay a new cable, £80 a month I pay for the worst broadband in the country.