Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/02/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.

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City Problem Type Report Time
United KingdomWigan TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomWigan Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England

    @virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

  • radio_caroline Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

  • bigjeast John Eastham (@bigjeast) reported from Wigan, England

    @virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

  • DJGlassBack PENALTYPOOL (@DJGlassBack) reported from Liverpool, England

    Why is my wifi not working yet again @virginmedia beyond a joke now

  • Sophgrimmy_ soph✌ (@Sophgrimmy_) reported from Wigan, England

    It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

  • EFC26PJ Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

  • alchteb beth (@alchteb) reported from Warrington, England

    went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.

  • bloodshakex jess carney (@bloodshakex) reported from Wallasey, England

    @virginmedia your virgin media store is down, and won’t let me watch a film that I’ve paid £8 for. The most disappointing service I’ve ever received, as I held on your phone line for 40 minutes only to be told nothing can be done.

  • alchteb beth (@alchteb) reported from Warrington, England

    went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

  • LIAMREILLY20 LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England

    @virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

  • pendo86 Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobbieAali Robbie Aali (@RobbieAali) reported

    @virginmedia 3 days straight ur internet hasn’t worked once. You better be giving us our money back cuz theirs no way we’re paying you for this service at all.

  • OGormanCarmel #HelloMyNameisCarmel💙 (@OGormanCarmel) reported

    @virginmedia We have requested from your customer service @Virginmedia that you re-issue the kit and use a different delivery service. Its puzzling that you are satisfied with the non existent service your customers are receiving from @YodelOnline All you have done is offered a £25 refund!!

  • sarahcorrigan Sarah Corrigan (@sarahcorrigan) reported

    @virginmedia hey, is John around? I finally got Jo’s password reminder letter which says ‘here’s a reminder of your memorable word……none’ It shouldn’t be this hard. I just want to know what I have to do to cancel the service. £48 a MONTH for broadband only? Shame on that agent

  • timashton1979 Tim (@timashton1979) reported

    @virginmedia The duplicate complaint may be closed from your perspective, but how about the duplication of my time and effort? Plus the hassle of being online complaining trying to get a satisfactory response? Plus the lack of resolution to the issue??

  • timashton1979 Tim (@timashton1979) reported

    Hey @TalkTalk do you treat your customers like idiots, or do you look after your loyal customers unlike @virginmedia ?

  • Bugler64 John Furse (@Bugler64) reported

    @virginmedia Virgin Media does not have a customer service department that would meet the service standard of a very poor customer service department. Most unsatisfactory

  • Markavfc1979 mark bravington (@Markavfc1979) reported

    @MitchM77 @virginmedia @MitchM77 dial 150 and and for customer relations if they ask why say it about your contract and a deal you was offered but customer relations can do alot better deals mate

  • DavidJohnston12 Dave Johnston (@DavidJohnston12) reported from Garrane, Munster

    Anyone having issues with #virginmedia in the Douglas area?

  • sungeku Kayko (@sungeku) reported

    @virginmedia No there are none, I don’t know what seems to be the issue

  • Claireweebear Claire Puttick (@Claireweebear) reported

    @virginmedia it really shouldn’t be this hard to cancel a contract with you. 10 phone calls and still no email confirmation. Your customer service is a joke :(