Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Leyland, Warrington, St Helens, Birkenhead, Chorley, Prescot, Southport, Skelmersdale, and Bootle.

City	Problem Type	Report Time
Liverpool	TV	11 hours ago
Wigan	Wi-fi	2 days ago
Leyland	Total Blackout	3 days ago
Liverpool	Internet	4 days ago
Wigan	Internet	4 days ago
Liverpool	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 35 seconds ago from St Helens, England

  @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

• 
  Graeme Radebe (@Radebreast) reported 6 minutes ago from Ormskirk, England

  @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

• 
  murf (@JohnMurphy9172) reported 7 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  DM 🦌 (@DaveMbootlebuck) reported 7 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Lesley Murray (@les_murray71) reported 12 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Andy McKeown (@AndyMcK1982) reported 13 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Tom Rushton (@tomrushton88) reported 16 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Cambo (@cambo691) reported 21 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Jonesy (@RWBJ1997) reported 27 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Lesley Murray (@les_murray71) reported 30 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  lloyd #utft (@111O1O1O11O) reported 31 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Josh (@Parleyyyyyy) reported 35 minutes ago from Liverpool, England

  @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

• 
  Lindz Devine (@LindzDDub) reported 48 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Billzy (@Billzy79) reported 48 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Bootle Bucks (@BootleFCBucks) reported 52 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Mrs Smith (@SmithysMaud) reported 58 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Lee (@Crosby71) reported 58 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

• 
  Elisabeth Hilton (@elisabethhilto4) reported 59 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Ray Waring (@RayWaring) reported 59 minutes ago from Liverpool, England

  @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

• 
  NeckSausage (@NeckSausage) reported 59 minutes ago from Tarleton, England

  @virginmedia really poor coverage here PR4 6, is there a mast problem?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darc Knight (@DarcKni68649817) reported 2 minutes ago

  @Markford64LUFC @virginmedia If you care to look means they should reap people of? From 85 to 254? What kind of stupid and ignorant statement is that? Do you and everybody else have the same life problems or situations? You must be smarter than people who compiled that data. Nextttt man

• 
  (Re)Search & Destroy (@TruthAsylum121) reported 2 minutes ago

  THREAD 8 — THE DEVICES Connectivity is only useful if people have something to connect. This takes us to Solidaritech in Bradford. The organisation was established in 2017 to refurbish unwanted technology and provide it to refugees and asylum seekers. It works with laptops, desktops, tablets and smartphones. The cumulative figure is now more than 5,000 devices since 2017. But that isn’t simply historical. Solidaritech is still operating. In 2025, Bechtle partnered with Solidaritech to repurpose 857 devices, including phones, laptops, PCs and tablets, which were donated to asylum seekers and refugees. Then there is Migrant Help. Through Community Calling, smartphones and free data have been provided specifically for asylum seekers and survivors of trafficking and modern slavery. Virgin Media O2 reported that Migrant Help had received 1,250 devices and free data, with a further 5,000 devices planned. Screen Share UK also received funding to provide devices, connectivity and repair training to refugees and asylum seekers. Its trainees then repaired and redistributed devices to other refugees. The device itself has therefore become part of an ongoing system. Technology is collected. It is refurbished. It is connected. It is distributed. And sometimes the recipient is taught how to repair the next device.

• 
  Dr Shama Junejo (@ShamaJunejo) reported 3 minutes ago

  There is no WiFi service since yesterday in South Croydon @virginmedia and no one is providing information that when it will be restored. You are the worst broadband provider in the area with pathetic customer service.

• 
  Eric Byrne (@EricByrne35) reported 5 minutes ago

  @virginmedia broadband down about two or three hours now in Clondalkin, that's a day off my bill now for the inconvenience, surely?

• 
  ThatGoku (@ThatFoxGoku) reported 6 minutes ago

  Virgin Media down again in my area. Was looking forward to streaming today. Good job it’s not my livelihood. Imagine being a big streamer earning thousands a day and this happens. That’d be a big compensation bill going to #virginmedia

• 
  Ruth Whalley (@Leftdoubleclick) reported 7 minutes ago

  @virginmedia Hi VM, We need some help. My iron tripped out our board. Everything as back to normal apart from our internet, to and landline. You said you could send an engineer at 6pm tonight. My husband has just had surgery and we need our connection. We also need a new hub.

• 
  Bob (@JohnAllum16) reported 8 minutes ago

  @Munchhhhh @virginmedia Typical case of fixing something that wasn’t broken

• 
  Mark H (@mthewett) reported 9 minutes ago

  Terrible terrible service from @virginmedia today . I’ve finally been able to move with my partner and she has been hit with a £600 disconnection fee as clearly we don’t need two sets of broadband etc . No discussion and no help . Absolutey disgusting ! Thanks

• 
  Elaine Walsh (@mabaker_moz) reported 12 minutes ago

  @virginmedia here we are again … wfh and it’s been impossible since lunch time. Dublin 6W area . When is expected return to service ? Service checker says there’s a fault

• 
  Ceiri 🧡 (@cw_fc26) reported 12 minutes ago

  Virgin Media Update: Engineer turned up (my husband missed his call) and said I shouldn’t be here… outage on Sky’s end apparently. Let’s hope it’s fixed for Saturday 🤞🏻