Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 01/10/2026 17:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wallasey, Warrington, Wigan, Leyland, Skelmersdale, Prescot, Birkenhead and Chorley.

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City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomLiverpool Wi-fi
United KingdomWallasey TV
United KingdomWarrington Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • Zoefw Zoe Wakelam (@Zoefw) reported from Birkenhead, England

    @virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.

  • TheICC_Sandra Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England

    Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today

  • rider45 Brian O'Keefe (@rider45) reported from Seaforth, England

    @Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October

  • TheICC_Sandra Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England

    @virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Ringing your service once more how pathetic is it

  • tiamarialfc Tina Evans (@tiamarialfc) reported from Seaforth, England

    Do you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer

  • CJC_Film Chris Cunningham (@CJC_Film) reported from Birkenhead, England

    How does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years

  • tiamarialfc Tina Evans (@tiamarialfc) reported from Seaforth, England

    @macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied

  • TheICC_Sandra Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England

    @virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia Sorry back in work today! Would adding boosters help?

  • OneGrumpyMF Dezza The Grump (@OneGrumpyMF) reported from Birkenhead, England

    The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lesleyanne22 Lesley-Anne Phillips (@Lesleyanne22) reported from Gosport, England

    @virginmedia And now I have been told that it may be three working days before my issue is sorted!!!! Really appalling customer service. Can this be escalated, paying for something that isn’t working! I will be texting too!!!!😡😡😡

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a

  • HappyH1983 Happyh1983 (@HappyH1983) reported from Reading, England

    When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Gosport, England

    @virginmedia 7day now with no internet customer service just told me it will be back on 2nd had enough of being messed about.I have had enough **** YOU @virginmedia i am out just switching to BT now 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾

  • ben_velo79 Ben hunter (@ben_velo79) reported from Kenilworth, England

    @virginmedia Just spent another 20min on hold with no answer! Still no service since Saturday. Please just get someone to call me.

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.

  • Mamafish_TW Patricia 💜 (@Mamafish_TW) reported from Hove, England

    @virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on

  • scurloguechamp mick g (@scurloguechamp) reported from Edinburgh, Scotland

    @virginmedia Sick to death of scam phone calls. Offcom states its the provider/supplier who has responsibility..yet..Virgin media do nothing. Shameful service..makes you wonder how they get your number in the first place..#integrity of phone provider.