Virgin Media Outage Report in Westhead, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Chorley, Southport, Liverpool, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
TV | |
| Chorley |
Wi-fi | |
| Chorley |
TV | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Leyland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DT144
(@damian144) reported
@Sathnam @virginmedia One of the worst customer service experiences of modern day companies. Unless you're increasing your bill you're bottom of their list.
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❤ Gãel Priçé ❤
(@JustGael) reported
@virginmedia Yes sure have. It’s a constant issue which just seems to be getting worse. How do we speak to someone in the Uk? Not having much luck otherwise.
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❤ Gãel Priçé ❤
(@JustGael) reported
@virginmedia How do we speak to someone who isn’t interested in upselling but genuinely wants to help? English as a first language would help, hence the request for onshore.
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❤ Gãel Priçé ❤
(@JustGael) reported
@virginmedia Signal seems okay from router and booster but actual speed awful then drops off. Happy for any suggestions.
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Devlin Gallier
(@TheFamousDevlin) reported
@virginmedia Yesterday I was put through to customer services who said they couldn't help me. I was put through to the pre-installation team who I reminded had said they would get a manager to call me. On hold for ages until I couldn't hang on any longer. Promised call today. Hasn't happened.
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Clash City Rocker
(@Mrs_Dav) reported
@virginmedia I can't cancel
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Bill
(@BillNightingale) reported
@Sathnam @virginmedia Absolutely the worst customer services I have ever experienced. I had a straight forward issue & couldn't get a response. Phone, emails, twitter, texts, online chat - none produced a result. And we are talking months here.
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Jon Matthias
(@jongudmund) reported
@virginmedia It seems to be fixed now. But just telling me there is an "intermittent issue" isn't helpful when I need to be online for work.
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❤ Gãel Priçé ❤
(@JustGael) reported
@virginmedia why when we’re trying to get an issue fixed must your operators try and upsell? If you can’t fix the internet why on earth would we tie in for more pain? #stillnotfixed 🤯
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Manu Ekanayake
(@manueky) reported
@Sathnam @virginmedia God help you, seriously. Virgin are the worst for customer service