Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV | |
| Chorley |
Wi-fi | |
| Chorley |
TV | |
| Wigan |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Richard Foster
(@fos100) reported
from
New Longton, England
Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I never have any issues when it comes to my laptop, though. Just my PS5
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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IanRob79💙
(@IanRobEfc1878) reported
from
Wigan, England
@virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.
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Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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Richard Foster
(@fos100) reported
from
New Longton, England
Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lucy M
(@lululuuuucy) reported
@virginmedia we need an update on when the issue will be fixed. We also need to be refunded & compensated (we are work from home & hotspotting from phones) and then we will look for another provider that will a) give us working internet & b) not charge ridiculous amounts for it.
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Jason Lane
(@AngelaJason1) reported
@virginmedia The number says I can’t be put through because of a technical problem. Was the same yesterday
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Lucy M
(@lululuuuucy) reported
@virginmedia Yes, but it's now been a month and i haven't even received a text to update on why it wasn't fixed this morning - pls look into this. I don't believe it can be complex enough to take a month to fix. I need more details on where the fault is, I've not seen any engineers out.
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TJay
(@teejay56) reported
what is wrong with @virginmedia trying to resolve an issue and keep getting cut off?
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Marie Jones
(@mnj0nes) reported
@virginmedia I know you can't help me with it because I'm not the account holder. More of a general whinge about not following up on promised actions which, has caused unnecessary worry to an elderly couple.
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Marie Jones
(@mnj0nes) reported
@virginmedia whilst I'm talking disappointing customer service, my mum and her husband are both in their 80's and cancelled 2 months ago and yet you appear to still be billing them 🤔 the customer service member said she'd check the recording and call back; they've heard nothing.
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⚫️ Sabrina Branwood 🔶
(@SabrinaBranwood) reported
Why is it that when my @virginmedia broadband goes down my @O2 goes 💩😩🙈
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Jason Lane
(@AngelaJason1) reported
@virginmedia 08000525738 I was given this direct number after around 15 calls to customer services. Just phoned customer services again. Was put on hold for 1 hour 20 minutes. Then got cut off
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Caleb ⛷
(@mufcaleb) reported
@virginmedia @bridgerton Fix your wifi
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polly dymock
(@pollsstar) reported
@virginmedia We get all the normal channels but we cannot watching streaming without it breaking down