Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/03/2026 11:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomWigan TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomWigan Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home

  • MariaMcCool Maria McCool Davis (@MariaMcCool) reported from Liverpool, England

    @virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?

  • buggadog homer t bugga (@buggadog) reported from St Helens, England

    @virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!

  • AgentLittleP Paul #WhatDayIsItEdition (@AgentLittleP) reported from Liverpool, England

    Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    @DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them

  • LisVegas81 Lisa (@LisVegas81) reported from Seaforth, England

    @virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!

  • trendylefty Spooky Monk 🦇 🎃 (@trendylefty) reported from Birkenhead, England

    @NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍

  • chodo_baggins24 Jürgen Plop (@chodo_baggins24) reported from Warrington, England

    Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeehamMayoor LeehamMayoor (@LeehamMayoor) reported

    @virginmedia I've tried both and it's honestly so bad..

  • Harriso55601549 Harrison Webb (@Harriso55601549) reported

    @virginmedia I have, in all my years of having you, seen or heard anything as bad in my life! Sound always glitches out of sync, Some channels look like their video was made in 1973, Even the HD ones too! And now, the cherry on top? YOU CRASH DURING FURY VS WHITE!

  • Gooseish Goose (@Gooseish) reported

    @virginmedia this is simply not on. Internet has been down since early morning. No updates, no notice to customers.

  • mabrock1980 Michael Brockbanks (@mabrock1980) reported

    When someone cancels their broadband, giving the 30 days notice, is it legal for the provider to arbitrarily cancel the cancellation so they can sell you a lesser deal than the one you're going for, or force you to pay for another month's service? @virginmedia seem to think so.

  • gillxx_xx xxGillxx (@gillxx_xx) reported

    @virginmedia @virginhelp Yes, that said they would get back to me in 10 days - hardly fighting for new customers! The quality of customer service on the telephone was disgusting. I’ve now gone with a different provider, I couldn’t deal with that customer service centre ever again!

  • OfficialWizzG Brandon (@OfficialWizzG) reported

    @virginmedia If I was to dm you with account details, can you make sure our complaint is logged to get the automatic compensation given to us at the rate which is stated online? As no one gives me a answer for this funny enough

  • oddwalkstudios Slimed Videodrome (@oddwalkstudios) reported

    @virginmedia @thelegendofdan_ yo fix my internet as well Im in manchester this been lagging for like 24 hours

  • lisawillcocks lisa willcocks (@lisawillcocks) reported

    @virginmedia We phoned again and this time spoke to the right person. The query has been escalated to an area manager who is contacting us on Tuesday. This second phone call lasted for over an hour and a half! Dreadful customer service experience.

  • JasonMimms35 Jason mimms (@JasonMimms35) reported

    @virginmedia Hi we are still having issues with upload speeds ranging from 13mbs to 35 they said they have contacted the network team but we will see on Monday if any changes are made.

  • mabrock1980 Michael Brockbanks (@mabrock1980) reported

    @virginmedia Now being told we will have to wait another 30 days if I want to cancel, or we can change to partner's name, but with fewer benefits than a wholly new contract. Seems you've taken action without confirming and are now trying to force me to stay.