Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Southport, Liverpool, St Helens, Warrington, Skelmersdale, Wigan, Prescot, Wallasey and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
||
| Liverpool |
Phone | |
| St Helens |
TV | |
| Southport |
Wi-fi | |
| Warrington |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
Do you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Zoe Wakelam
(@Zoefw) reported
from
Birkenhead, England
@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
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Dezza The Grump
(@OneGrumpyMF) reported
from
Birkenhead, England
The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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Chris Cunningham
(@CJC_Film) reported
from
Birkenhead, England
How does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Crooks
(@acrooks95) reported
Another day of @virginmedia being down, class
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j🤍
(@originalrakpack) reported
virgin media is so **** i can get more internet by running two balloons together
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Craig’th the First
(@Proudy009) reported
I am absolute SICK TO DEATH of @virginmedia absolute shocking service, I tried for MONTHS to get a fault fixed but nothing. They are now trying to charge me for a service I didn’t receive, change me extra and also PUT UP the price of their package. Ofcom next step.
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Alan Dobson
(@dobbo101) reported
@virginmedia I asked to make a complaint while on a long call with someone trying to fix my fault (still not done) I highlighted I wanted to make a complaint about the service and was told if I insisted on doing so, I would need to wait for a call in about five days !!!
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Alex B Cann 💙
(@alexbcann) reported
@nikcann @virginmedia I'm having some right internet issues this AM at work. Wonder if this is why!
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Jamie Cassidy
(@JamieCassidy) reported
Hey @virginmedia looks like there’s broadband issues in the PA16 area. Connection is intermittent and some services & websites aren’t loading at all.
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ᴾᴬᴮᴸᴼ
(@PauItommo) reported
You’re ******* horrible you @virginmedia
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AbleNet.co.uk
(@ablenetuk) reported
@virginmedia Hi. Is there a problem in my area? The fibre broadband is really slow and the Web page to check a fault won't open. Thx
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It'sTwisty
(@ItsTwistyGaming) reported
@_rachf02x Working for virgin media and using virgin media is a bad combination for me
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Darren Morgan
(@Darren_Morgan_) reported
@virginmedia Still no response regarding complaint C-181220415 from 3 months ago.