Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/25/2026 13:25

February 25: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Southport, Liverpool, Leyland, Wigan, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLeyland Total Blackout
United KingdomWigan Internet
United KingdomWigan Total Blackout
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @FairCop_ @virginmedia Disgusting as ever. Shocking customer service.

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Is it just me or @virginmedia mobile gone down 🤬🤬

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

  • gmshilly Greg Shillinglaw (@gmshilly) reported from Birkenhead, England

    @virginmedia no broadband, is there problems in my area please?

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia That’s fine I’ve been in contact with CISAS in regards to your poor service and extremely poor customer service and me not receiving what I pay for

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia 58.5 down and 36 up (wired)

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞

  • MILoft91 Mark (@MILoft91) reported from Haydock, England

    I’m paying for 500mb broadband and it’s averaging 15mb?! Wtf @virginmedia

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • watso_a itsamealexio (@watso_a) reported

    @virginmedia you are an absolute disgrace of a company! I’ve had to contact you through phone and WhatsApp 8 times in the last 6 months regarding issues with my bill. I have been assured by multiple colleagues each time that the issue will be resolved and it never is and now…(1)

  • alfie_rosie Alfie&Rosie (@alfie_rosie) reported

    @virginmedia Hi the problem is I cannot work ! I have been told it will be 7 days !

  • Si_67 Si (@Si_67) reported

    @virginmedia Are you still there? It's a day later, and on demand is still not working. This time the error code is V202. Please respond before I cancel and move everything to Sky Q. This is getting beyond a joke now.

  • pagan8888 Rachel Athena Morrigan (@pagan8888) reported

    @virginhelp @virginmedia Hi, I have been tweeting you all night. I can't get online it's just rejecting your site, 3 browsers saying it can't load. Got appointment Thurs morning need to cancel and not paying fee just cos things not working on your site 😣 please help!🙏

  • alfie_rosie Alfie&Rosie (@alfie_rosie) reported

    @virginmedia #virginmedia is anyone else experiencing issues with #virginmedia ? I have been told it will be up to a week! Anyone else having issues ?

  • JoeyRiches94 Joey (@JoeyRiches94) reported

    @virginmedia Hiya, can you help me sort out returning my broadband equipment please? It was supposed to have been collected on the 14th, no one turned up and then I was suppose to have packaging sent out to me and I only got a plastic spanner like tool

  • JeanLuc1794 Chris Jean-Lüc (@JeanLuc1794) reported

    @virginmedia @WallaceUofE What’s with the belittling? “The key word there is after” do you seem to just employ people with no customer service skills?

  • dayrob83 Rob day (@dayrob83) reported

    @virginmedia your company is a joke! Your service is horrendous your customer service is the biggest piss take. #avoid #virginmedia. Ripping me off for 2 years when you knew your network was ****.. you kept bullshitting me don’t #trust this company.

  • pagan8888 Rachel Athena Morrigan (@pagan8888) reported

    @virginmedia I have continued to try on different browsers just to get a broken website/fault message Every 6im getting very frustrated and recieving no help from you, chat isn't even available. Please dm me as soon as possible! Thank you!

  • nicnacb nicola hartley (@nicnacb) reported

    @virginmedia you should be appalled! You have messed up my direct debit. Very poor connectivity and trying to get through to you on your phone lines is impossible!