Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wallasey, Warrington, Wigan, Liverpool, Leyland, Skelmersdale, Prescot, St Helens, Birkenhead and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Wallasey |
TV | |
| Warrington |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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John Kelly
(@John_Kelly17) reported
from
St Helens, England
@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia All the while taking my direct debit payments for a service I am not getting
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
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Adam
(@agarnett) reported
from
Wigan, England
@virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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dannyWAFClannon
(@DannyLannon) reported
from
Wigan, England
@Louisewafc @virginmedia Nice of Stoke fans turn up to support us
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
@tonymc39 @virginmedia Really, truly shockingly terrible.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Mcnally
(@SeanMcn99075899) reported
@virginmedia need a little help replacing my 8/9 year old router
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ATL
(@jack72287228) reported
@virginmedia ffs it’s like i spend my life on the phone with you. Embarrassing wifi provider i’m switching sooner than the contract and ofcom will help me with it. The team you tell me to call are rude and useless aslong as they’re sitting on their *** getting bad reviews and getting paid.
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Daryl Baxter
(@darylbaxter) reported
This is still an ongoing issue @O2 @VirginMedia - I've checked your sites for issues and it says there's no problems. I've had to go to a coffee shop to continue my work today as it's beyond frustrating.
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Stuart 💙💛
(@Mataniels) reported
@virginmedia I have had people look at it, problem is it’s intermittent. I am on the attached package so don’t think I qualify for free pods. I have ordered one and it says it’s £8 a month. Crazy I have to pay more just so I can get the service I paid for.
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Liam Mcdevitt
(@LiamMcdevitt9) reported
@virginmedia need help with returning a TV box and modem. I have moved house. Thanks
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David lepper
(@Davidlepper1) reported
@virginmedia Hi could you get my phone fixed, i’m fed up hanging on for 20 mins for someone to just hang up on me.
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Mike Thornton
(@Mike4Eastleigh) reported
from
Fair Oak, England
@virginmedia So absolutely no help from Virgin Media. My broadband is down. I go on line and it says there are no issues in SO50 6BP. I click on fox my broad band and of course it can’t because I have NO broadband!
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stefyP
(@StefyPendenza) reported
@virginmedia They took 2 hours of my time just to understand the issue! I am raising a formal complain. In hard times like these is crucial to have competent customer service that deal with our bill! Totally disappointed with the experience!
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EcoWarriorPrincess
(@TheGreenZed) reported
@virginmedia Thanks for checking but nah, sorry, that is not wht I've experienced for the past x months. NONE of my programmes show the first aired date on the pop up info, NONE. How can Virgin help fix this please?
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Richard Fox
(@richardfox92) reported
@virginmedia why is your site giving out 400 Bad Request everytime I try and connect