Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Skelmersdale, Liverpool, Wigan, Prescot, Wallasey, St Helens and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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M Joni
(@Mattj1878) reported
from
Warrington, England
@virginmedia @Tyson_Fury @DillianWhyte It's not working is it?
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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Susan Rigby
(@terrificsue) reported
from
Wigan, England
@terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@virginmedia Never any perks for exisiting customers 🙄
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Baxy
(@Baxy2001) reported
from
Wigan, England
@virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeff Banks
(@JigBeff) reported
@virginmedia I do know what to do, I am not reading it off a piece of paper..... Maybe you can get someone to answer the phone then I can cancel my contract with you...
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Ash
(@Ashy124) reported
@virginmedia The last person promised me he would call me. He didn’t. He said he can’t help and doesn’t know what can be done. Before him the 20 other people promised me the right amount will be collected but that’s bot been correct. 6 months of hell and I’m still loyal.
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Kieren Smith
(@smudger78) reported
@virginmedia hi - upgraded broadband last month inc WiFi booster. Internet has been intermittently working since last week. Tried all the relevant help guides on website and can’t get through to no one on the phone without ridiculous wait times. Please provide assistance. Thanks
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Cathy Izzard
(@Cjizzard) reported
@virginmedia I have tried to call you but you are not taking calls currently due to the pandemic!! And your website has errors!! Make the calls stop I’m not interested in your sales calls! I will call you if I want something!!
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Afro Smash
(@TheAfroSmash) reported
@virginmedia @virginhelp Yeah I've checked everything and called, I gotta wait 24 hours to see if issues persist (they will) before I can book an engineer so unless you can remove that wait period there's nothing you can do for me I'm afraid SW my chum
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Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia Customer retention is they cut me off. I’m stuck between a rock and a hard place. I can’t get an engineer to come out and take a look at my system, they’re telling me that there is a problem with the green box which I doubt very much and I can’t speak to customer intentions to
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E.A.
(@foleynotrose) reported
Complaining to @virginmedia about not being able to cancel online and having to call someone. Was told that "it's for data protection, because obviously anyone could just go online and cancel your account." Could they? You might want to tighten up your website security then.
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Daz
(@scouse1976) reported
@virginmedia Yes upgraded when I called - as I put phone down the error popped on screen spend 4 hours since trying to speak to customer services. 28 days with no TV? Sounds like it’s time to cancel too #shocking
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Maria Marchant, MBACP
(@lovetosleepy) reported
@virginmedia And all take forever to even garner a response. I have been in a queue for text support since yesterday and told at 7am I was being transferred to someone that could help me. Finally after an hour I am painfully trying to get an answer. Slow is not the word. Frustrating def is!
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Jenni Seex
(@jenniseex) reported
Another morning another issue connecting my 11yo’s laptop to @virginmedia broadband. 7 days and counting until we join BT!