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Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 3% E-mail (3%)
  • 2% Phone (2%)

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, St Helens, Warrington, Chorley, Prescot, Southport, and Leyland.

CityProblem TypeReport Time
Liverpool Internet 23 hours ago
Liverpool Internet 2 days ago
Wigan Wi-fi 2 days ago
Liverpool Internet 3 days ago
Skelmersdale Total Blackout 4 days ago
Skelmersdale TV 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • LIAMREILLY20
    LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England

    @virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

  • JonGre69
    Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

  • DJGlassBack
    PENALTYPOOL (@DJGlassBack) reported from Liverpool, England

    Why is my wifi not working yet again @virginmedia beyond a joke now

  • lestervose
    ann (@lestervose) reported from Haydock, England

    @virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England

    @virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

  • alchteb
    beth (@alchteb) reported from Warrington, England

    went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

  • Sophgrimmy_
    soph✌ (@Sophgrimmy_) reported from Wigan, England

    It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

  • bigjeast
    John Eastham (@bigjeast) reported from Wigan, England

    @virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

  • alchteb
    beth (@alchteb) reported from Warrington, England

    went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

  • EFC26PJ
    Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

  • coachdancad
    Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.

  • pendo86
    Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits

  • radio_caroline
    Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FingolfinA
    Fingolfin_aoc (@FingolfinA) reported

    @virginmedia I mean I have no choice but to phone AGAIN - I am just disgusted that this is the level of ‘service’ that Virgin provides... sub standard internet and sub standard customer service...

  • AidenBullivant
    Aiden Bullivant (@AidenBullivant) reported

    @virginmedia My internet is absolutely poor, enough money is being paid each month! Why can’t you just give us good internet?

  • loulou23xx
    Loulou23x (@loulou23xx) reported

    @virginmedia I have not heard anything at all. This just reconfirms how distastrous your customer service is. 😩😩

  • nathanrob__
    Nathan (@nathanrob__) reported

    @ayresie__ @virginmedia Pls help my friend I miss his streams

  • dizzlekicks2603
    🅳🅸🆉🆉🆈 🤪 (@dizzlekicks2603) reported

    Covid or no covid. @virginmedia customer service is absolutely fantastic... NOT!!! 😒😡

  • Tomqtaxi
    Londons DayCzarView (@Tomqtaxi) reported

    @virginmedia Been through all this yesterday . There are no service issues , you were supposed to webchat today at 10

  • PaulSmithLDN
    Paul Smith (@PaulSmithLDN) reported

    @virginmedia A welcome message back and then “nothing”. Just an awful service all round. I appreciate the times we’re living in but this is just basic stuff. How can it be so difficult to cancel a service. Why am I unable to do this online but you offer a text service. This is like the 1990s

  • STR11KER
    STRIIKER (@STR11KER) reported

    @virginmedia And then sent an email to cancel no reply, you have now taken full payment and still not cancelled. Why? She will want a £41 refund, rubbish

  • Rossi2k
    Ross Wilcox (@Rossi2k) reported

    @virginmedia @virginhelp Also found out that it seems the last engineer closed the ticket before the issue was resolved

  • FingolfinA
    Fingolfin_aoc (@FingolfinA) reported

    @virginmedia I mean yes - but this would be the third time I would have been on the phone to you to have 0 resolution and I have stated this in multiple phone conversations, emails and tweets and the issues have still not been resolved - your service has remained unashamedly sub-standard