Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Warrington, Wigan, Leyland, Skelmersdale, Prescot, St Helens, Birkenhead and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Wallasey |
TV | |
| Warrington |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@virginmedia are your call centre staff ***************? Ones just been an idiot to me sounded like he couldn't be arsed while ones just sent me down a line that rings out constantly for 20 minutes. Both asked me different security questions and one flat out refused
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've spent three hours over two calls waiting for you to confirm a discount on my below standard broadband and to deliver a booster. I have had to escalate a complaint as it couldn't be resolved on the phone yet I'm still waiting for the level of service promised!!!
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Harold Farnworth
(@FarnworthHarold) reported
from
Hindley, England
@virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia still holding 1:24 mins later. Your customer services are shocking
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@VirginMediaCorp @virginmedia please contact me, it is imperative that you do. I have received zero customer service from you for a service I pay over £600 a year for. I would like your retention and technical team to make contact asap.
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've been passed from pillar to post and I'm.not getting any answers. Can you contact me or cancely service
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Then was told a booster would be delivered that never arrived. So when I called back it hadn't actually been ordered. I finally received it yesterday but am still waiting for a call back following a complaint I made and the charges I am not willing to pay for the booster.
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝕋𝕨𝕖𝕖𝕥𝕪 ℙ𝕚𝕖 🐥
(@HelenLloyd66) reported
@virginmedia intermittent broadband last week, gradually worsened till last night complete outage, reported, already aware sorting today
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Ed Thurston
(@edthurston) reported
@virginmedia My wife's work computer is connected by ethernet and doesn't have as many issues although recently she has had a message pop up about weak internet affecting call quality. Netflix is wired though and doesn't have issues so does mostly seem a WiFi issue.
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colin kinninmont
(@KinninmontColin) reported
@virginmedia No as I said he told me that was all he could do. I had only had the new 200mb service installed two weeks prior to calling at that point. Can you arrange something at your end.
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Sue McCaffray 💙
(@midge60) reported
@virginmedia No. The last few days have been sporadic at best. Monday am again no service. 2 ppl trying to wfh
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Snail Dude
(@snaildude) reported
@virginmedia Yes please, I've still failed to find out what this means anywhere in the app help. I've also asked in the community help forums but no answer yet.
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Danielle.N.Gregory
(@DanielleNGregor) reported
@virginmedia puts up pricing but offers a service worse than ever . I upgraded a while back to ensure everyone in the house had internet on their device , yet every single day I have to restart the router to get us all on wifi for school / working from home #virginareuseless
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Andy Morley
(@Andy_Morley) reported
@virginmedia To be honest, your "outage" checker tool is pretty useless, it's never accurate
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Andrew Govan
(@andrewpgovan) reported
@virginmedia WHEN ARE YOU GOING TO DO SOMETHING ABOUT MY COMPLAINT??? 26TH JAN IT WAS OPENED...1 MONTH AND YOUVE DONE NOTHING!!!!
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david parr
(@dav200390) reported
@virginmedia CUSTOMER SERVICES? YOU OUGHT TO BE ASHAMED
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Greg🏳️🌈🏴
(@cherrybepsimax) reported
not virgin media upping my bill by £20 a month when their service drops constantly and the signal wont even reach my bedroom in this one room flat -_- BYEEEEEE