Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 13 hours ago |
|
Liverpool
|
Wi-fi | 13 hours ago |
|
Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 4 days ago |
|
Wigan
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 6 days ago |
Community Discussion
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Clare Bagan (@Clare___bear) reported from Kirkby, England@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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KStaff (@KStaff1878) reported from Liverpool, England@KindredUK @virginmedia The entire city it down it seems.
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Rick McCann. Esq (@rmcc01) reported from Roby, England@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Matt Duncan (@maffew85) reported from Warrington, England@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Rick McCann. Esq (@rmcc01) reported from Roby, England@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
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Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
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Matt Duncan (@maffew85) reported from Warrington, England@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Matt Duncan (@maffew85) reported from Warrington, EnglandWhy do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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KStaff (@KStaff1878) reported from Liverpool, England@virginmedia Broadband down completely. Need to work from home, what's going on.
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KStaff (@KStaff1878) reported from Liverpool, England@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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John (@1agsgsg) reported from Liverpool, England@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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KStaff (@KStaff1878) reported from Liverpool, England@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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Adam Vials Moore (@adam__moore) reported from Seaforth, England@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
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Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
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Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
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Matt Hankinson (@MattyHankinson) reported from St Helens, England@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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guilty of ABH (@auntieangry) reportedDear @virginmedia can you please explain to me how I can order an additional booster for my woefully inadequate broadband without using my App which does not work and will not let me order a new booster because my broadband is SO ****? I have wasted hours of my time trying
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Stance Taker (@StanceTaker) reported@virginmedia Residential account, but will be cancelling shortly after this poorly managed fiasco 😡 many students and staff teaching from home were let down by this outage
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J-MO (@J_MO80) reported@TGLDAVE @virginmedia Told you, you need to cancel !
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Jason C 🗯 (@Lazrhog) reported@virginmedia Fixed now, thankfully. Coincidental with a power outage in another part of town. I suspect they were linked
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Daz (@scouse1976) reported@mygibbo @virginmedia The service is shocking Alan, I’ve had no TV service off them since Fri, been on phones for over 3 hours and they still haven’t replied to my tweet #shocking #complaintmade
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Luv2Mooch (@luv2mooch) reported@virginmedia we had a letter in December to advise that our internet would be undergoing updates and be down all day 25th. Could you confirm for certain this will be taking place please as important online meetings are scheduled for then. HA5 postal district
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Adam Russian Bot 2021 (@Afolabi59204918) reportedWow #Virginmedia have me on hold for a 1hr 20 mins so far rather than just give me a disconnection date worst ******* company ever
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steve derrick (@stevederrick69) reported@virginmedia Customer services waste of time got through to a advisor after 60 minutes waiting time and she cuts me off THANKS AMY 🤬🤬🤬🤬
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Straight Up Wrestling Podcast (@OneTrueBHITB) reported@virginmedia Are you for real! Your customer service team are not even running at skeleton staff. Automated phone message with same outcome every time. Your taking existing customers who have problems and advertising for new ones. Right now your taking money for less than half service 🤬
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Sian evans (@bendybackthumbs) reported@virginmedia It looks pretty planned to me. Considering they've now moved over the road. And had set up points up and down the street to dump their equiptment overnight. No one down my steet was warned or prepared to have their houses literally shaking.