Virgin Media outages and service status in Westhead, England

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Westhead, England

The most recent Virgin Media outage reports came from the following cities: Wigan, St Helens, Skelmersdale, Liverpool, Leyland, Warrington, Birkenhead, Prescot, Billinge Chapel End, and Chorley.

City	Problem Type	Report Time
Wigan	TV	15 hours ago
St Helens	Internet	15 hours ago
St Helens	Internet	2 days ago
Skelmersdale	Internet	2 days ago
Liverpool	Phone	2 days ago
Leyland	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

• 
  owen southworth (@obpls1995) reported 57 seconds ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 1 minute ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  BeanBolt (@BeanBolt) reported 4 minutes ago from Southport, England

  @virginmedia It says no issue in the area, then when I click "still having issues" the local scan shows intermittent outages in the area, been like this for 24hrs+

• 
  Richard Foster (@fos100) reported 5 minutes ago from New Longton, England

  @virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?

• 
  Anne McCormack (@1AnneMcCormack) reported 6 minutes ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  Matt Attwood (@mattwood1702) reported 6 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Richard Foster (@fos100) reported 12 minutes ago from New Longton, England

  Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

• 
  Thomas Evans (@92Tevs) reported 15 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 29 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 33 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Graeme Radebe (@Radebreast) reported 33 minutes ago from Ormskirk, England

  @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

• 
  Mick Mc 23 (@Mick_McIver1984) reported 34 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Sarah Hill (@Its_Sal_Queen) reported 35 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 42 minutes ago from St Helens, England

  @virginmedia you are so crap we don't pay you to keep having problems daily

• 
  Martin Travis (@lurkinhead) reported 44 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 47 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Maureen StewartJones (@supergran22) reported 48 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  Tom Rushton (@tomrushton88) reported 52 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Mrs Smith (@SmithysMaud) reported 55 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 58 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CombatPug (@9f46435cb75347b) reported 3 minutes ago

  @virginmedia My partner has been trying to contact your company via telephone for near 11hrs! Been on hold for over 3hrs at a time! Awful service we are experiencing contact me/us It is very important!

• 
  Shye Ahmed (@shyeahmed) reported 7 minutes ago

  @virginmedia I have been trying to contact VM since Thursday to sort out contract. Waited on the phone 2+ hours and got disconnected. Then spoke to someone saying they have technical issues. Now my bill has been issued at a higher price because I cant get through to you 😡

• 
  Andrew Baynton (@theandyb10) reported 9 minutes ago

  @virginmedia just had a missed technician leaflet through the door despite the fact my wife was in after rearranging work to be there. Doorbell doesn't work due to no internet but no attempt made to knock. Really upset because daughter's a level exams about to start

• 
  Gary (@garyjdale) reported 10 minutes ago

  @virginmedia Good Morning, can I speak to someone about my internet please? I have no service at present. It says there’s a fault in my area but nothing about a total loss of service 🤔

• 
  Stephen Old German - English Translator (@old_stephen) reported 10 minutes ago

  @virginmedia laptop asking me if I have a passcode on another device. What am I supposed to do? Open some proper shops where I can get help.

• 
  CaperZz (@zZrepaC) reported 11 minutes ago

  @virginmedia what ******** is going on, i have neen on hold for 1 hour an then the bot tells me there is 177 minutes wait an puts the phone down! Whatsapp chat doesnt work nore webchat an also ZERO info from socials on what is going on!!!!!!!

• 
  ✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported 12 minutes ago

  @virginmedia does anyone actually answer your customer service phone? 🙄

• 
  AS05 (@randeree_a) reported 15 minutes ago

  @virginmedia I’m having intermittent broadband connection and your customer service says there’s a 221 minute waiting time! Can you help?

• 
  Emerfly66 @CLLIreland @LCovidirl. #Free Palestine (@Emer49034181) reported 17 minutes ago

  Not only that but they said they’d call me to discuss next steps . What next steps @VirginMediaIE ?!! What could I possibly contribute to solving the issue. This isn’t good enough @virginmedia. I have friends also experiencing problems with VM .

• 
  Simon Gallagher (@SiGallagher) reported 17 minutes ago

  @virginmedia How about 2.5 hours? Fix your website and app servers!! If you’re using AI coding or agents to run it, you need to stop, the whole thing is broken. I’m paying for this customer service as part of my package and getting no support at all