Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/06/2026 20:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomWigan TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.

  • SteffyJ1 Steph Scully (@SteffyJ1) reported from Warrington, England

    @virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia @JTCHANGINGBIZ Whilst they provide a marginally better speeds than competitors their customer service is just non existent, until you say you're leaving..

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    @george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on

  • nuttyhill Patrick Veale (@nuttyhill) reported from Warrington, England

    @O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality

  • RoyRoyski73 Roy Stephens (@RoyRoyski73) reported from Birkenhead, England

    @virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice

  • shanereeves1982 shane reeves (@shanereeves1982) reported from Wigan, England

    @virginmedia Must be some issue been off since about 10 am but yet internet not affected

  • LJBret11 El Jày Breth (@LJBret11) reported from Seaforth, England

    @virginmedia Where has my complaint disappeared too? C-070122513

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳

  • AnneWoolley1 Anne Woolley (@AnneWoolley1) reported from Hindley, England

    @virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !

  • RoyRoyski73 Roy Stephens (@RoyRoyski73) reported from Birkenhead, England

    @virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jasonpeacock8 Jason Peacock (@jasonpeacock8) reported

    @virginmedia I’ll ask him over the weekend. He’s moving out of his flat to live with his g/f. I just don’t think it’s fair that he’ll be paying money out for a service that he can’t use.

  • JCoppar S JC (@JCoppar) reported

    @virginmedia can you arrange a router replacement please. Can’t seem to get through to support. My internet problem hasn’t been fixed still. Disconnection and lag issue

  • BoxeoMarshy MB (@BoxeoMarshy) reported

    No Sky Atlantic on @virginmedia is some Wack *** **** man why.

  • laurajaynee15 Laura Trimble (@laurajaynee15) reported

    @virginmedia Our virgin tv box has been playing up for months now and all customer service keep saying is to turn it on and off! It keeps freezing or going black and we are missing programmes we want to watch!!! 😡

  • FitSteps_w_Viv Viven Noakes (@FitSteps_w_Viv) reported

    @virginmedia What's going on in Bedford area? Can you fix the problem please? #Bedford #BEDFORDSHIRE #UK

  • SoapyMargherita Scott Chesworth (@SoapyMargherita) reported

    @virginmedia Of course, I appreciate that this isn't your fault directly, but for what it's worth, this has been the worst service I've experienced from any ISP, so there may be a few more grumpy tweets to come until our new connection is activated.

  • _GrantM19 Grant M (@_GrantM19) reported

    @virginmedia Unless you want to terminate my contract early with no charge, then I’ll just bide my time until I can leave

  • cmatthewbacon Matt Bacon 💙 (@cmatthewbacon) reported

    @virginmedia Does Virgin Mobile support iPhone Visual Voicemail? Just been told that an up to date iPhone SE is the problem with my mother in law managing her voicemail from the phone. If VM does not support visual voicemail, then just say so….

  • sybersall Sally Shiers (@sybersall) reported

    @virginmedia How do I do that when I start work (NHS) at 7?I have been trying for a week to sort this .. pretty clear you don’t care about loyal customers! Why should I keep trying to contact you?!?Either you get someone to contact me .. or take your service & stick it..

  • Gaynor_1972 Gaynor Hollander (@Gaynor_1972) reported

    @virginmedia what’s happening to your service? Our village has been down since 1pm yesterday and keep giving us fake times when it will be fixed- now Monday of course as the pittance in compensation covers working days! Rubbish