Virgin Media Outage Report in Westhead, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, St Helens, Warrington, Chorley, Prescot, Wigan, Southport and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Skelmersdale |
Total Blackout | |
| Skelmersdale |
TV | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Chorley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@virginmedia and I can’t get on the service status page either!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed H-B
(@Moledozer) reported
@virginmedia Glad you are "aware" if it, I would expect your teams to fix it.. Any idea when? Couple of hours? Days? Weeks? What? Please tell me you know the problem and its just a case of taking time to fix it? Give us that hope at least.. #virginmediadown #virginmedia
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ȿundªɛ 🏳️🌈
(@SundaeLolz) reported
@virginmedia Honestly, the level of service is shocking and you have the nerve to raise prices by almost 26% mid contract. If the service was stellar it would be easier to stomach but you can't even give an ETA on when you expect services to be back up.
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
@virginmedia @Ben_J03 I’m aware of an issue that is affecting my broadband services as a Virgin Media customer as well as your contact centres. Your teams are currently working to identify and fix the problem as quickly as possible and you are apologising to those customers affected.
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Amrit Dass
(@Amrit_Dass) reported
@virginmedia No TV services for over 3.5weeks and intermittent internet/phone services & to be told it will take 2 months to resolve. I expect nothing less from such a terrible provider. Been told I will only be entitled to compensation after my services have been restored absolute joke!
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Swiss Tony
(@SwissTony2023) reported
@virginmedia So glad my contract with Virgin is nearly up. For some reason you never have any technical problems collecting my monthly direct debit. If only this efficiency could be adopted by all other departments at Virgin Media.
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Marky 💙 🏳️🌈🇪🇺🇺🇦 and many more!
(@markhumphrey71) reported
@wavemobileuk @virginmedia I shall certainly be leaving. Terrible service. Mine went 1am. I was working. They should be forced to pay us all back a month's subs. No mention on BBC tv through the night. Awful awful awful.
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J
(@tinythyme) reported
My internet, tv, and mobile phone is with @virginmedia. The outage last night rendered me entirely uncontactable, and I missed an important overseas phone call due to your full company operations collapsing for 3 hours straight. Unacceptable. I would like to discuss cancelling.
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Nick
(@NickraTiger) reported
I picked a bad day to call @virginmedia to complain about their 28% price hike. I’ll be leaving when humanly possible.
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contra89
(@contra893) reported
@virginmedia Can you actually do something about the internet going down for an hour or so everyday and constantly disconnecting my devices? I'm paying for a service you are not really delivering
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Mike Tucker
(@mikejtucker007) reported
@rwilliams1947 @virginmedia They are dreadful. Wanted to increase fee from £82 to £95 a month. Prrssed 4 to leave and an stomatic message said £88. Said I'm leaving was finally offered £75. Left and had a call offering £61. Meanwhile fast reliable broadband is intermittent. Shocking way to treat customers