Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 01/30/2026 15:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, Liverpool, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.

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City Problem Type Report Time
United KingdomPrescot Phone
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomWigan Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia seen on your website you offer a free WiFi booster for 1Gig fibre customers. How do I get one? The WiFi sucks in some rooms

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia I appreciate that, however, this is not the first time and I'm guessing it won't be the last. Praying a lot of money for a service that doesn't work!

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia Again fully appreciate and understand that. However, elderly vulnerable person has to rely on this service and it is intermittent and not reliable

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    .@virginmedia it's Christmas Eve and your crappy internet is down again, can't stream any films, been shocking service all year

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.

  • PammyVegas21 Pamela Lavell (@PammyVegas21) reported from Warrington, England

    @virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia After weeks of a landline service being non-existent I was assured this would be fixed yesterday, it's not! Vulnerable isolating person relies on this to keep in touch and in emergencies. Not good enough yet again. Fed up of feeling fobbed off!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.

  • Juliefundraiser Julie Lawson (@Juliefundraiser) reported from Seaforth, England

    Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke

  • peter0raw Peter Rawcliffe (@peter0raw) reported from Seaforth, England

    @virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.

  • Scraggmeister Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia TV/Broadband issues again! WN2

  • whitealbo martin (@whitealbo) reported from Southport, England

    @virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.

  • Shinpad11 Mackie 🇪🇺🌹☘️🇸🇱 (@Shinpad11) reported from Wigan, England

    @virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?

  • Scraggmeister Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.

  • emmawinstanley1 emma2511 (@emmawinstanley1) reported from Aspull, England

    @virginmedia finding it very difficult to get through to someone to discuss technical support please help

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amazedarkwolf Luke Symonds (@amazedarkwolf) reported

    So now because of virgin media big mistake a worker has checked the damage and has said it will take up 2 a week to be fixed so my streaming schedule has been ruined for a week so see you guys in a week time #furious #annoyed

  • T4ndy10 Tandy 10 (@T4ndy10) reported

    @virginmedia ******* disgrace!!!! Stick your **** priority partnership with 02 up your arse you clowns!!!!

  • LiamMullan18 Liam Mullan (@LiamMullan18) reported

    @virginmedia I have stand alone broadband (no TV & phone) which cuts out every 10-15 minutes do you think I should have to pay £30 a month for this service? I have never missed a payment! You won't send an engineer out either and pretty much told me TOUGH!

  • PaddyWhiteway Paddy Whiteway (@PaddyWhiteway) reported

    @virginmedia So I’ve just seen news that Virgin Media have sold out of their Peter Kay tickets. How’s that possible when the App is still not working? Where’s the back door to the queue? Surely the whole O2 isn’t sold out for the 18 Feb show? Boo! I only wanted 4 tickets. Bet lots have 8.

  • MitchDawnie Dawn (@MitchDawnie) reported

    @virginmedia Perhaps you could look into your website and apps working as they should by Saturday?! No real point in being either a virgin or O2 customer (I am both) if you can’t look after your customers as advertised!

  • jezrab Jeremy Rabinovitch (@jezrab) reported

    @virginmedia How have you sold out when everyone seems to have been frozen out all day. I will be making a complaint to @Ofcom about this.

  • smutts14 Steve Ruttens (@smutts14) reported

    @virginmedia @MartaIg88800241 Absolutely rubbish. How can they have all sold out when the Priority App has never been working? - and I’ve been trying since 9am this morning. Who have you sold them all to? Disgraceful.

  • Rachael60698644 RachaelG1234 #stopthestink (@Rachael60698644) reported

    @virginmedia @NicolaMahoney10 Very very disappointed!! Who was able to buy tickets when the app and website have been down?

  • aim_ross1311 Amy (@aim_ross1311) reported

    @virginmedia I understand a few quid but £30 is a disgrace!!!!!!!!!!!! I’ve rang twice and someone’s called following my awful survey responses and the bloke laughed at me and said ‘you’re just a normal customer now’ honestly it’s a joke!

  • kirstbabes Kirsten Robson (@kirstbabes) reported

    @virginmedia How? The app has been down all day couldn’t access at all… not happy