Virgin Media outages and service status in Westhead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Westhead, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Apr 27, 8:35 AM GMT+1.
- Internet (59%)
- TV (19%)
- Wi-fi (15%)
- E-mail (4%)
- Total Blackout (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 27: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, St Helens, Warrington, Birkenhead, Leyland, Prescot, Billinge Chapel End, Skelmersdale, and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 14 hours ago |
|
Wigan
|
TV | 1 day ago |
|
St Helens
|
TV | 2 days ago |
|
Liverpool
|
Internet | 2 days ago |
|
St Helens
|
TV | 3 days ago |
|
Liverpool
|
Internet | 4 days ago |
Nearby cities with recent reports
3 recent signals
3 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Gary Kilroy (@Gary_Kilroy) reported from Liverpool, EnglandHaving the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, EnglandYou say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Billzy (@Billzy79) reported from Liverpool, England@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
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Lesley Murray (@les_murray71) reported from Wallasey, England@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia thanks for the awful internet service, f*cking useless you are
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Ndawana Youngson (@NdawanaY) reported from Liverpool, England@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Jonesy (@RWBJ1997) reported from Liverpool, England@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Tony (@AckerHeron) reported from Liverpool, EnglandHi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, England@virginmedia your Internet sucks
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DM 🦌 (@DaveMbootlebuck) reported from Litherland, England@virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.
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Kevin Saunderson* (@kevsauno) reported from Liverpool, England@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
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DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England@virginmedia No. Can’t get through. I’ve just submitted a complaint
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lloyd #utft (@111O1O1O11O) reported from Wallasey, England@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England@virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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murf (@JohnMurphy9172) reported from Liverpool, England@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Smith (@rickysmith1965) reported@ClearlyOptional @virginmedia I have the same date for resolution, that will mean a full week without Internet service or any of the other services I pay for.
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Eden Gem (@edengem) reported@virginmedia Help Please! Just been given incorrect advice from 4xoverseas tech support. Initial issue was an error code & “black listed IP server” that stopped desktop emails from working. Any advice as advice now cancelled iPhone email. TIA
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Samuel Pierce (@Mrhalfandhalf8) reported@virginmedia hi there last few days my Internet has cut off between 3 to 7 when its been really warm this has happened before and yous have let me leave free of charge as it was never sorted out now its happening again been since Dec but was ok intill the good weather.
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John Mercer (@Merse2506) reported@virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling
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Claire (@Claireonj4) reported@virginmedia my Dad has been a new customer for 2 weeks, the internet has only work for two of those days so far, engineer failed to solved the problem now I can't login to the app to book another slot! Shambles!! Need someone to contact us to cancel asap.
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Emma Thompson (@emmathompy) reported@virginmedia I've also tried to call your customer service helpline but it doesn't appear to recognise my account number so I can't even get through to anyone!
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Jade (@jadelr_) reported@virginmedia hi I was supposed to receive a replace box today but I haven’t yet and no tracking. Could you help please
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Charlotte Riggio (@MsLiberty1776US) reported@virginmedia you know what would be great? If your phone system worked so your agents could hear customers and not hang up on them saying there’s no response
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Just Be Retro (@JustBeRetro) reported@virginmedia my virgin TV has not worked since 16th March the problem was identified on 17th March Why has it not been fixed
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Gus (@GusTw1tter) reported@virginmedia my broadband hubs is faulty & I need to replace. Your website is impossible to navigate & chat it is nonsense. Help.