Virgin Media Outage Report in Westhead, Lancashire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 1 day ago |
|
Wigan
|
Internet | 1 day ago |
|
St Helens
|
Wi-fi | 1 day ago |
|
St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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annbenedict (@annbenedict9) reported from Brinscall, England@virginmedia surgery phone line keeps cutting out on patients- national issue I am told
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Philip Dent 🇪🇺 (@prdent73) reported from Euxton, EnglandNoooo!!! The virgin media wifi is down. We might have to start talking to each other..
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia Adding a character and then removing that character worked. By pasting the password in, it wasn’t accepting the password regardless. It needed a character to be manually added. I’ve never seen that before on any password fields on any other site, seems like an API issue maybe.
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Chris Sudworth (@kingsnoots) reported from Golborne, EnglandSame garbage service from @virginmedia. Don’t bother activating it, you can have it back 🙄
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hazel hendriksen (@HazelHendriksen) reported from Haydock, England@virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful
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Norman Williams (@52Normski) reported from Bryn, EnglandAWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Craig Thomas (@thecraigthomas) reported from St Helens, England@virginmedia you are just awful at customer service and fault management. I am utterly appalled
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hazel hendriksen (@HazelHendriksen) reported from Haydock, England@virginmedia I have and no service tv service issues reported
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Samuel Cook (@Sam_Cook_1986) reported from Warrington, England@virginmedia disappointed to say the least. Customer for 5 years, out of contract, bill is £120 a month, Phone up to renew and negotiate, no offers. Despite Amazon being a new competitor for sports and the mobile experience being infinitely better with them. Package cancelled.
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Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Southport, England@virginmedia Please note @Ofcom that @virginmedia has been down across south west London for 48 hours due to a 3rd party digging up a cable. Virgin Media’s network resilience; disaster recovery; and customer comm’s are inadequate.
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Norman Williams (@52Normski) reported from Bryn, EnglandAWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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MH (@MarkHughes_) reported from Liverpool, England@virginmedia your internet service is ******* shite and branston shags kids on his little island. Gobshites sort it out
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Adam Simpson (@addsimpson) reported from Liverpool, England@virginmedia My broadband is so slow I can't even watch. Etflix without it buffering. Have rebooted and logged onto website to test. Still getting around 5Mbps instead of the usual 200Mbps
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⚽ (@basher5000) reported from Standish, England@virginmedia sat here with at home with no mobile service but when I use the app it says I’m getting 3G & 4G 👌🏻
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Billzy (@Billzy79) reported from Liverpool, England@rteifler @virginmedia We have been a loyal customer for many years 👍😎
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Gordon Turner (@gordonturner71) reported from Warrington, England@virginmedia Your customer service is shit and thankyou for destroying my driveway, Iam sorry I took out my broadband with you now. Cant wait till it finishes.
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#hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England@virginmedia No there isn’t so please message me privately to get this problem fixed ASAP-thank you
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CHELLE | ✞-4∇3:3 (@beakybox) reported from Seaforth, EnglandHow much longer is the broadband gonna be down @virginmedia
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Nathan Booth (@Nathann_B) reported from Liverpool, England@virginmedia how can I put a complaint in about poor customer service and about a technician appointment being cancelled without being told
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Toni Marshall (@ToniMarshall84) reported@virginmedia I logged complaint in Jan & heard nothing, had to ring for an update, didn't get the best service there & found no complaint was logged. The guy said he'd log one and I'd get an email, at no point did I say that the complaint was resolved but got an email to say it's resolved!!!
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Kate Hollands (@KateHollands1) reported@virginmedia It's asking me to sign in John. I can't sign in. That's why I need help
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Mark K (@kolokube) reported@virginmedia I have called every day for the past five days. Your CS promised to call back – they didn't! I still don't have an incoming service & you can't provide me with a PAC. You are holding my number to ransom. I want compensation for the HOURS spent trying to resolve this. #OFCOM
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Richard Meaghan INTP (@RichardMeaghan) reported@virginmedia @TheBHF @O2 This is fraud and I would like to take it further with the omardsman. I wish to put my complaint through but the email server doesnt allow this and I don't want to phone as it is very stressful.
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Nalles (@antpharoah) reported@virginmedia Unreliable and quite frankly a joke service
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bodywisemum (@bodywisemum) reported@virginmedia Same issue. Flashing power light
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Simon E 🇬🇧🏴🏴☠️ (@thelazydj) reported@virginmedia 3 separate issues. 2 of them say around 16:00 and the other 18:00. None of your engineers working anywhere near my house or surrounding streets so shall I assume this is not a local problem?
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Richard Meaghan INTP (@RichardMeaghan) reported@virginmedia @TheBHF @O2 I have just tried using the customer complaints email and it has be returned back to me. I closed an account in May 2022 and was then charged for following months. I had to pay this to close the account a second time and now I have CapResolve asking me for more money???
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Eddie Vermeer (@Eddie_Vermeer) reported@virginmedia a rival company to yours has just severed the Virgin cable in the road when installing their own cable. There's a hole outside where you can access it to fix it. Except when I called, the soonest anyone can reach this area to fix it is about 72 hours.
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Jay™ (@jasmine_marien) reported@virginmedia I can only check the signal in the rooms where I have signal. If I try and run anything from the room with hardly any, I -understandably- lose signal and it can’t. Like the app won’t even rec WifiMax to me because it will lose signal halfway through checking issues.