Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 12/14/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Leyland, Liverpool, Warrington, Skelmersdale, Birkenhead, Wigan and Chorley.

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City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLeyland Internet
United KingdomLeyland Internet
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • TerryBpne Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?

  • NealJFletcher Neal Fletcher (@NealJFletcher) reported from Liverpool, England

    @virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year

  • Scraggmeister Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow

  • TerryBpne Crazy Corner (@TerryBpne) reported from Walton le Dale, England

    @Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...

  • PammyVegas21 Pamela Lavell (@PammyVegas21) reported from Warrington, England

    @virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you

  • AngWaterhouse Angela Waterhouse (@AngWaterhouse) reported from Euxton, England

    @virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown

  • mattwood1702 Matt Attwood (@mattwood1702) reported from Liverpool, England

    @virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡

  • GeorgiaOHarax Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England

    @virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time

  • Anobrdedphoto AnotherBeardedphotographer (@Anobrdedphoto) reported from Birkenhead, England

    Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.

  • peter0raw Peter Rawcliffe (@peter0raw) reported from Seaforth, England

    @virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!

  • GeorgiaOHarax Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England

    NEVER NEVER NEVER JOIN @virginmedia

  • Matt1740 Scents & Trendz (@Matt1740) reported from Liverpool, England

    @virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia

  • Scraggmeister Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?

  • emmawinstanley1 emma2511 (@emmawinstanley1) reported from Aspull, England

    @virginmedia finding it very difficult to get through to someone to discuss technical support please help

  • mcknut John McKerrell (@mcknut) reported from Liverpool, England

    @SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia TV/Broadband issues again! WN2

  • NealJFletcher Neal Fletcher (@NealJFletcher) reported from Liverpool, England

    @virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kiera77uk Kiera Fyles (@kiera77uk) reported

    @LadislavMaljar @virginmedia You're lucky to get through! My attempts to terminate my contract upon it's conclusion next month are being met with "Sorry, our lines are busy. Try calling back later" and then it hangs up!! I am sick to death of Virgin Media!

  • 39digits Christopher Hamilton 🇪🇺 (@39digits) reported

    @virginmedia your "nifty" network check has said everything is fine 2 days in a row but this is the second day of almost zero connectivity in the SW postcode for me. And others given the number of hotspots neighbours are using. I'm tired of "checking cables" and "rebooting"

  • teddywatson123 Teddy Watson (@teddywatson123) reported

    @virginmedia Txt message doesn't work.already tried. At this point,I think il end up just going with another provider and wait until I receive a fone call from you .

  • MrRobertNewton Robert Newton (@MrRobertNewton) reported

    @virginmedia OK. I'm still NO FURTHER FORWARD. There is no way I can see to get help with TVGO. Should I just look for another broadband etc provider?

  • MrMcQueen16 Martyn McQueen (@MrMcQueen16) reported

    @virginmedia Yes - this is what I’m having a problem with. The website advises doing that and if it notices a weaker signal it will organise a booster. But the app doesn’t work and keeps having errors

  • ToTheM0000N 🚀 (@ToTheM0000N) reported

    @virginmedia Not good enough. The line is fine. The wifi is awful. I can’t use it unless I’m directly next to the router. I need this resolved please. I’m a paying customer who relies on the wifi. This has been going on for weeks.

  • yuhmeko_ em (@yuhmeko_) reported

    @virginmedia it says theres no issues in my area

  • Lii_L11 Liリ- 🐮🐰🎀👑 (@Lii_L11) reported

    @virginmedia Any reason as to why rebooting the HUB3.0 is taking more than 10mins?? Still no green lights flashing at all. Is service down in the area and you aren’t updating the service status? I had no 4G on my phone earlier either!

  • EvilEveHall Eve Hall (@EvilEveHall) reported

    @virginmedia Everyone agreed that I needed boosters (it only works in the room with the router) and I was told they were sent, but they never arrived. I need someone to send some more, or I just need to cancel the contract. But both are proving difficult.

  • SimonVernon1 Simon Vernon (@SimonVernon1) reported

    @virginmedia this is a 100mbps service. however more of an issue is the wifi connection. I have to reset this multiple times per day just to keep things connected