Virgin Media Outage Report in Westhead, Lancashire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, St Helens, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 11 hours ago |
|
Prescot
|
Internet | 3 days ago |
|
Wigan
|
Internet | 4 days ago |
|
St Helens
|
Wi-fi | 4 days ago |
|
St Helens
|
TV | 6 days ago |
|
Liverpool
|
Wi-fi | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
John B (+) (@John_B58) reported from Warrington, England@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
-
Dave Tarleton (@davetarl) reported from Liverpool, England@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
-
Wiganpierpromo (@WiganpierprAnne) reported from Wrightington, England@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
-
Ray Jono (@rayjono50) reported from Seaforth, EnglandJust been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.
-
Jane Boland (@JE_Boland) reported from Seaforth, EnglandBeen on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.
-
Darren Thomas (@DagsJT) reported from Warrington, England@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
-
Steve Wall (@awesome_walls) reported from Seaforth, England@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
-
James Read (@JamesRead78) reported from Wigan, England@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
-
Jane Boland (@JE_Boland) reported from Seaforth, EnglandI have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
-
Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
-
Craig Richardson (@MrCRichardson) reported from Liverpool, England@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
-
Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
-
pet hen (@HenseyP) reported from Seaforth, England@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
-
Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
-
Paul Hanley Photos (@phanleyphotos) reported from Prescot, EnglandMoved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
-
NYPD Blue (@CRMann78) reported from Liverpool, England@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
-
Elisa Narborough (@elisanarbs) reported from Warrington, England@virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!
-
pet hen (@HenseyP) reported from Seaforth, England@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
-
Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
-
John B (+) (@John_B58) reported from Warrington, England@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Worboys Writes (@KayWorboys) reported@virginmedia They are saying that I’ve contacted customer services and I’ve been in contact recently about my package (true) and they can offer me a good deal
-
BlackwellTV (@BlackwellTeeVee) reported@virginmedia Sure thing! I'm using the Hub 3 and I'm on the M200 plan. I would like to be able to extend the signal out to the front of my home, but I'm not sure how to do this. I can't relocate the router elsewhere in the house due to my work.
-
Natalie (@NattoBri) reported@virginmedia Thank you , we have it now and we are subscribed and should be having someone call on 23rd to check! It’s an outage in our postcode only , should only be intermittent outage but we unfortunately do not have any internet at all
-
David Briscoe (@dXbriscoe) reported@virginmedia But you got the first one. Which you replied to. What about that? Honestly. This is exactly what I mean. How poor can a company be? How do you propose It’s fixed?
-
Not A Diver (@NotADiver) reported@virginmedia I want the technician to come back out and remove the services, repair the hole in the wall and paint it. This is totally unacceptable and utterly poor workmanship. You should be ashamed.
-
𝗗𝘆𝗹𝗮𝗻 (@ThatLadDylan) reported@Ayresie_ @virginmedia I had this problem as well, until we moved to BT it's been so much better.
-
Louise Mitchell (@Scatzy81) reported@virginmedia I got though on Wednesday after a long wait. Advised a manager would call back within two hours- no one called. I got through Thursday after a long wait, logged a complaint and was told I'd be contacted by a Manager- I'm still waiting. This fault had been since NOVEMBER!!!
-
kaito (@kaitoxfn) reported@virginmedia fix your wifi
-
Ayresie (@Ayresie_) reported@ThatLadDylan @virginmedia Yeah tryna figure out if they’re still tryna fix it or not, if not, straight to bt I go
-
Ross 🏴 (@RenegadeR0SS) reportedVirgin Media WiFi being **** shocker. In other news water is wet.