Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 01:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Wallasey, St Helens, Warrington, Leyland, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
NEVER NEVER NEVER JOIN @virginmedia
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Terrible today been down twice
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
@virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
@virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin media WiFi is down for me, anyone else having issues in the North West?
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
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Geoff
(@gms11uk) reported
from
Liverpool, England
@virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡
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AnotherBeardedphotographer
(@Anobrdedphoto) reported
from
Birkenhead, England
Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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toonarmy2020
(@stevetoonarmyla) reported
@virginmedia Yeah out in the open, not near any other devices. And as i type this message it has gone down again.
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GeeDub
(@GeeDubSevenNine) reported
@virginmedia But this is since Christmas? So not a one off. The frustration is its crap for 2 days solid then okay for 1 then poor for 3 and so on. Only thing consistent is the lack of consistency. You check and it says no reports...well there must be something throttling our connection?
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Bruce Wayne
(@EnercorpWayne) reported
@virginmedia getting disgraceful service today. all lines except the leaving line completely fine. 1 hr30 mins combined trying to end my contract. what a way to treat a long term customer.
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Nils Schaffner
(@NilsSchaffner) reported
@virginmedia I have been through to 4 people so far who each time forwarded me to the wrong next person to talk to to cancel. This is not a question of just waiting, it is also a clear attempt to avoid me cancelling in my opinion!
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Chloe Elizabeth
(@ChloeWingle) reported
@virginmedia due to having an open case because of domestic harassment and your adviser told me he couldn’t help me and put the phone down.
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Alix Cage 😷👍
(@alixcage) reported
Awful customer service from @virginmedia. Sent a letter recorded delivery on the 11th to close my account but it’s still not been processed! Operator I spoke to today says they can’t verify I did this so charged me notice from today. What a joke! Glad to be leaving!
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Ellen Eve Reid
(@snookie1971) reported
@virginmedia Also just discovered landline phone down. So total outage. I only have my mobile working. Can't check how much data I am using as the app isn't working. Looking at other comments I'm liable to be on hold for ages, if call via mobile. Probs say your fixing it. Not good!
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Alix Cage 😷👍
(@alixcage) reported
I wonder what would happen if I hadn’t called today to check the status of my account? When would they process it? Would it been in another month’s time, charging me even more? Poor service from @virginmedia - very hard to close any account & really feels like money grabbing.
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Sarcastix The Gall
(@FoxResurrected) reported
@virginmedia No not at all. They should’ve be obliged to fork out for phone calls from their pension that you don’t have the staff to answer. Do you have an email address we can contact please? Otherwise we’ve no choice but to cancel by mail and that obviously could cause problems itself.
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Nathan Edwards
(@nathanecymru) reported
@virginmedia what a joke closes complaint’s down before they actually speak to you…. Just to meet @Ofcom quite of complaint management virgin are so crap and I blunt this will even get a reply oh well