Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 03/04/2026 02:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomWigan Internet
United KingdomWigan TV
United KingdomChorley Wi-fi
United KingdomChorley TV
United KingdomWigan Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia No I just need someone to take ownership of the problem and sort it out

  • waveyjane Jane Vickers (@waveyjane) reported from Birkenhead, England

    @virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia my internet/tele are not working! Second time in the space of a few weeks

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.

  • lucindaduffy12 Lucinda Duffy (@lucindaduffy12) reported from Newton-le-Willows, England

    @virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!

  • 1agsgsg John (@1agsgsg) reported from Liverpool, England

    @virginmedia live chat, phone lines no one answers all I want to do is cancel my service

  • claimsseven Stephen Smith M.D (Manic Depressive) (@claimsseven) reported from Seaforth, England

    Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @KindredUK @virginmedia The entire city it down it seems.

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia paid £27 and the fight is ******* freezing wtf

  • rmcc01 Rick McCann. Esq (@rmcc01) reported from Roby, England

    @virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.

  • rmcc01 Rick McCann. Esq (@rmcc01) reported from Roby, England

    @virginmedia Of course I have, says issue found, but I want to know how long before its back on

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication

  • adam__moore Adam Vials Moore (@adam__moore) reported from Seaforth, England

    @virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...

  • Clare___bear Clare Bagan (@Clare___bear) reported from Kirkby, England

    @virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dammothesetter Damian Elcock (@dammothesetter) reported

    @virginmedia You have all of the information about the issue in the account record, but pass me on to a bot that asks for the info all over again. Pointless

  • 24__jman Jamal (@24__jman) reported

    @virginmedia appalling service, engineer came in the morning and left saying he could not do the job of installing internet to my new home, haven’t heard anything back from him or customer support?

  • sashalankshear Sasha (@sashalankshear) reported

    Wow @virginmedia we start getting quite a lot of rain again in Bn12 area and all of a sudden we don’t have any service …. Estimated resolution time 8:30pm 😳🤬 Joke!

  • dammothesetter Damian Elcock (@dammothesetter) reported

    @virginmedia Yes another waste of my time trying to get you to provide services that a customer is still paying for and not receiving. How about picking up the phone and speaking to me to resolve it instead of hiding behind tech that doesn't work

  • Clawmaw Claw (@Clawmaw) reported

    @virginmedia It is fixed now. No doubt it will be down again soon though. It seems to be down more than it is up. 🙈

  • Dave_A12 David (@Dave_A12) reported

    @virginmedia Could I have some help with a virgin mobile order please? Have contacted yodel about this order but have been advised to talk to you.

  • JimSellek78 jim sellek (@JimSellek78) reported

    @virginmedia tv not working. On demand etc……. AGAIN

  • MissNadinelou 𝐍𝐀𝐃𝐈𝐍𝐄 ⚡ (@MissNadinelou) reported

    Honestly I don't know whyyy I allow @virginmedia to keep torturing me wtf is a C233 & wtf won't they help me for a further 24 hours....😞🤬🤬

  • elecsmartuk Elecsmart Electricians Ltd (@elecsmartuk) reported

    @virginmedia absolutely rubbish service Branson or whoever owns this poor excuse of company should feel ashamed!

  • dammothesetter Damian Elcock (@dammothesetter) reported

    @virginmedia Had perfectly good signal and yet again the chat crashes. Not a good look for a communications firm