Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Warrington, Leyland, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Prescot |
Phone | |
| Wigan |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@virginmedia and I can’t get on the service status page either!
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon turner
(@Gordonturner3) reported
@castusthered @virginmedia Got mine from Amazon everyone working from him no problems now
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zee zom ✌️✊🏾
(@fnafilms) reported
@katerussell @virginmedia Their upload speed is terrible. Even on their business packages with a wired connection. Took 3 days to upload 130GB!
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G6URM
(@G6Urm) reported
@virginmedia done all of that - now my email is "unavailable " - and i'm not wasting another hour on the phone trying to get someone with a functioning brain cell to sort this problem !! - i have sent official complaint - please sort this !! @virginmedia
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delilah
(@hs2adoreyou) reported
WTF O2 AND VIRGIN MEDIA BLOCKED OMEGLE
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John C
(@JohnHC86) reported
Despite providing @virginmedia my direct debit info in November and paying hundreds of pounds in the form of a deposit, they've decided that because THEY failed to set up the account change in time, I will now have my services restricted. WTF?
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John Horan
(@jfhuk) reported
@virginmedia You’d think any company that has this many complaints about poor network and call centre service would do something about it.
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Larry Williams
(@WilliamsLaurent) reported
@virginmedia And I will get told the following, reset box, run wired speed test, shortly by we working to fix it. Been like this for 3weeks
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Brian Colman
(@BrianCol2021) reported
@virginmedia Appalling customer service, I have been strung along for weeks for missed SNR’s. Yet another one missed yesterday. But of course no reduction in my bill!
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evo
(@colinevo) reported
@virginmedia So you can’t email your resolutions team or even call them and ask them to call a customer that as a internet and phone provider your calls cutting off are stopping me being serviced can I leave when you price hike that’s all I need to know
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Anthony Johnson 🇾🇪 🇾🇪 🇾🇪
(@Ant_Johnson79) reported
@virginmedia I was gonna make the switch from sky to virgin media but before i did, I thought I would sample your customer services. Then I renewed with sky. Once that improves then maybe