Virgin Media Outage Report in Westhead, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Liverpool, St Helens, Chorley, Warrington and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Chorley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -
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Whittle
(@Stixx1979) reported
from
Wallasey, England
@DUCKmagstoke @virginmedia Awful customer service. Absolutely shocking.
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡
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leanne
(@leannef55) reported
from
Aintree Village, England
Virgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
@virginmedia Cant sign in as it's the landlords account 🙄🙄🙄
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
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Shaun Glover
(@shaunyg1985) reported
from
Warrington, England
@virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..
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Toby Varsanyi
(@tvarsanyi) reported
from
Bryn, England
@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️
(@philroue10) reported
from
St Helens, England
@O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SK
(@SJK30) reported
@virginmedia No link to how to request a backup emergancy line in the email only generic contact details and nothing mentioned if no adaptor received. Really poor engagement folks
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Debbie Morrison
(@debs_heath) reported
@virginmedia No, I kept getting cut off and having to start again although I told every new advisor I had just been through all the checks, they did them again and I was escalated to the next level twice, no resolution as cut off again.
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peter francis
(@peterfr07003652) reported
@virginmedia Answer queries would be a good start rather than having to wait 4 hours to talk to someone and then told it will be another 24 hours before they can send an email so I can use the service I am paying for !
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Matthieu Simon
(@MatthieuSi) reported
Hey @virginmedia It's supposedly easy and painless to move houses with you. I planned everything in advance so I'd have internet on my move-in date and got an engineer booked for the 5th of November. 2 appointments and 25 days later, still no internet. Can someone please help?
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Lee Randall
(@randallwrites) reported
@virginmedia The problem's been resolved, another user discovered work was being done.
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The man
(@nofksgiven81) reported
@virginmedia I spoke to someone on phone today who confirmed the fix date has been moved to 5th December, this is the 3rd time the date has been moved, your apologies for this are not enough, please just ******* fix the service I pay for, no more worthless excuses, just get it sorted asap
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trepidans
(@trepidans) reported
@virginmedia No, they won't. I've tried to reach you a thousand times via phone or chat, and you have a very terrible customer service, which is very overwhelmed by the complaints about the terrible service you provide. I work from home and you're costing me and thousanda of others money.
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MUFC Chatter
(@mufcchatter) reported
@virginmedia As I said, I've spoken with Sales already and they couldn't help. Really disappointed with your customer service, being passed around in circles.
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x_mass
(@x_mass) reported
@virginmedia I am according to you a high priority disabled customer I contacted customer services about how for medical reasons we needed service continuity NOT BE CUT OFF Virgin prioritised us to have our services removed for the maximum time possible So todays delivery is now for tomorrow!
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trepidans
(@trepidans) reported
@virginmedia Besides lying on your app and websitw about the status of the service, when other sources have reports of area issues spiking.