Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 02/17/2026 05:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Southport, Warrington, Skelmersdale, Wigan, Prescot, Wallasey and Leyland.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomSouthport Wi-fi
United KingdomWarrington Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • davetarl Dave Tarleton (@davetarl) reported from Liverpool, England

    @virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.

  • awesome_walls Steve Wall (@awesome_walls) reported from Seaforth, England

    @virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets

  • phanleyphotos Paul Hanley Photos (@phanleyphotos) reported from Prescot, England

    Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • _DebDeb_ Deb Deb (@_DebDeb_) reported from Wigan, England

    @virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia @NorthernOaf Feel free to look in to my non-existent service.

  • _DebDeb_ Deb Deb (@_DebDeb_) reported from Wigan, England

    @virginmedia hi I recently signed up but want to cancel

  • MrCRichardson Craig Richardson (@MrCRichardson) reported from Liverpool, England

    @virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • haruziegler_ hammond sombra enjoyer. (@haruziegler_) reported

    @BABYWAlFUU @virginmedia That sucks, the good news is that the season ends in 20 days but yeah that sucks anyways.

  • mapgie 🔰 It's OK to be wrong when you strive to be right (@mapgie) reported

    @virginmedia Yesterday all my colleagues on VM and I were booted from our remote desktop machines, and half the web pages we wanted to access were inaccessible. Your app makes me phone you and I struggle to use the phone without pain, so I can't contact customer support easily.

  • sumeet_firodia Sumeet Firodia (@sumeet_firodia) reported

    @virginmedia Its just wifi I raised a complaint on the website and received a letter in response to it

  • SteveGPScott Stephen Scott (@SteveGPScott) reported

    @virginmedia It would take rather a lots of tweets to explain the litany of errors that your company has carried out. The upshot is we have no broadband until Saturday when your engineer comes. A full complaint has been made outlining the whole sad affair.

  • iamcoxhead Thomas Coxhead (@iamcoxhead) reported

    @virginmedia need to speak to someone / a technician about our internet plz. We had 6 weeks of NO internet, had to spend £80 on additional phone data to hot spot our phones. No reimbursement from yourselves. 3 weeks of working internet. Now the internet is not working again.

  • TheMSKittylady Bev Wright (@TheMSKittylady) reported

    @TillyL99 @virginmedia It really is, I can’t understand how they keep their job? Customer service?

  • monazamguitar Mo Nazam (@monazamguitar) reported

    @virginmedia Yawn. Over ten years of nothing but problems with you .@virginmedia It really is outrageous greed.I will never recommend you to anyone and I will always use twitter to disrespect you. You take my money every single month but your service is abominable and you don't REALLY care.

  • mightykotor Graemehausen (@mightykotor) reported

    Hey @virginmedia can someone help me with a billing query, trying to navigate your help site and I'm just in a loop. Should be something we can clear up really easily...?

  • TillyL99 T 💚 (@TillyL99) reported

    @TheMSKittylady @virginmedia Exactly, he was terrible and he was meant to be trying to persuade me to continue with my installation. He was definitely in the wrong job!

  • wevsky Wevsky (@wevsky) reported

    @virginmedia Already did, they seem to think it's an issue with @shopto blocking my ip. not that i ever get any replies from @shopto when i tweet about this