Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 01/19/2026 17:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Warrington, Wigan, Leyland, Skelmersdale, Prescot, Birkenhead and Chorley.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWallasey Wi-fi
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomLiverpool Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • soniaagnew1 Sonia (@soniaagnew1) reported from Liverpool, England

    Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned

  • BobbyBattersby bobby (@BobbyBattersby) reported from Chorley, England

    @ITV gone down on @virginmedia

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..

  • colefc1 Col (@colefc1) reported from Seaforth, England

    Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡

  • colefc1 Col (@colefc1) reported from Seaforth, England

    @virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!

  • Alisonbirchall4 Alison Birchall (@Alisonbirchall4) reported from Warrington, England

    @virginmedia and I can’t get on the service status page either!

  • lindabeard51 Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.

  • libbyjaynekeane Libby Keane (@libbyjaynekeane) reported from Liverpool, England

    @EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever

  • jmcloughlin jmcloughlin (@jmcloughlin) reported from Liverpool, England

    ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    @virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rainbagel Rachael Smith (@rainbagel) reported

    @virginmedia Want to cancel my contract. I started talking to your bot on WhatsApp but it stopped responding 2 hours ago 🙄

  • TheDrakeagle Zorath Flamecloak | Vtuber | Pixel Dragon Arc | 🔞 (@TheDrakeagle) reported

    @virginmedia Didn't even last 24 hours. This time it's actually registering as an outage though. Just HAD to be when I plan to run my first big livestream. Wishing I'd swapped providers with a the downtime as of late.

  • Wesfryday Wesley Fry (@Wesfryday) reported

    @virginmedia I’ll be switching service suppliers, far quicker and won’t be treated like dirt

  • Bob_Slaymaker Bob Slaymaker (@Bob_Slaymaker) reported

    @virginmedia Been on hold for over an hour and just got cut off.l again. Second time this week. Absolute shambles of a company. Loyal customers = cash cows. I’ve always been happy with the service and product for the last 15years but enough is enough.

  • AndyBoldBoy AndyBoldBoy (@AndyBoldBoy) reported

    @virginmedia Why in good name of holy **** does my internet keep cutting out constantly? If you offer me a new wifi hub i'll go berserk, just let me get the internet service I pay for, get it sorted ASAP you gremlins.

  • IHTP67 Anne Davis (@IHTP67) reported

    @virginmedia dialling your team currently been on hold for 25 mins not spoken to anyone. Trying live chat at the same time get a bot who wants to use WhatsApp. I want to use my laptop and chat with an agent Going around in circles unhappy customer here.

  • IanDtheActor Ian Donnelly (@IanDtheActor) reported

    wow. @skytv are willing to lose me, a 'Diamond VIP' customer of over 20 years because they won't send an engineer out to re-align my dish. COME AND GET ME @virginmedia !#poorcustomerservice

  • bighandsmassuer marc (@bighandsmassuer) reported

    @virginmedia I’ve done it through the app, it doesn’t really give me a better deal, tells me to talk to somebody! I was three weeks with slow running internet due to a faulty router, took that long to sort

  • Neilnosh Neil Norris (@Neilnosh) reported

    @virginmedia please tell me there is another way of contacting you. I have been ringing for 4 days to speak to you about my package going up to double what a new customer pay but not once have I been able to get through.Over 10 years loyalty gets you nowhere.

  • Dre316 andreas panayiotou (@Dre316) reported

    My opinion guys no one should ever go with virgin media as they are rude there customer service is atrocious they hang the phone up on you. One person says one thing to you and the other one says another. I was promised an extension on my services just yesterday and today I