Virgin Media Outage Report in Westhead, Lancashire, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Westhead, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 18 hours ago |
|
Wigan
|
Internet | 19 hours ago |
|
St Helens
|
Wi-fi | 21 hours ago |
|
St Helens
|
TV | 3 days ago |
|
Liverpool
|
Wi-fi | 3 days ago |
|
Liverpool
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
-
Paul Walsh (@walshy31) reported from Liverpool, England@virginmedia Sorry back in work today! Would adding boosters help?
-
Scott Carroll (@scottcvrroll) reported from Liverpool, EnglandHonestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
-
Tina Evans (@tiamarialfc) reported from Seaforth, England@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
-
Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
-
Sharon Leonard (@SharonLLeonard) reported from Bryn, England@santanderuk ✅ make calls to isolated people while @virginmedia ❌ refuse to even speak to customers with poor service #weknowyouhaveaproblemgoodbye #AIBOT
-
Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, EnglandFeeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
-
Pritch (@Pritch533) reported from Wallasey, EnglandSurprise surprise our #virginmedia is down again. No internet.... like this is every month this has happened now! @virginmedia
-
Martin Ross (@iamrossiofleigh) reported from Hindley, England@virginmedia i desperately need some. WiFi boosters guys, service is none existent unless sat on the router
-
Brian O'Keefe (@rider45) reported from Seaforth, England@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
-
Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
-
Nic Tabern (@NicOneFile) reported from Rainford, England@virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.
-
Chris Cunningham (@CJC_Film) reported from Birkenhead, EnglandHow does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
-
*scousenat🌈 (@scousenat) reported from Liverpool, England@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
-
Zoe Wakelam (@Zoefw) reported from Birkenhead, England@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
-
Acko * (@Acko_79) reported from Liverpool, England@M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.
-
emma louise crowther (@emma1995_louise) reported from Wigan, England@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
-
Tina Evans (@tiamarialfc) reported from Seaforth, EnglandDo you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
-
*scousenat🌈 (@scousenat) reported from Liverpool, England@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
-
David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
-
Dezza The Grump (@OneGrumpyMF) reported from Birkenhead, EnglandThe @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
🐥oᴉפ (@NotGio8) reported@virginmedia for the past 2 days my wifi has been cutting out very consistently, it’ll come back on for around 10 minutes but then cut out for about 30 minutes to an hour at a time this has never happened before so i’m confused what’s wrong with my wifi box?
-
gillie bryant 💙 (@gillyjb60) reported@AnnCleeves @virginmedia They are useless I was a customer for 24 years until January this year . Appalling customer service I’m still awaiting a call back from early March re account . I’m now with BT
-
Annie🏴🍒 (@GetIndyDoneIn21) reportedAnybody else having problems with @virginmedia can’t get the boxing booked 😬
-
Eji Douglas (@EjiDouglas) reported@virginmedia bt sport 1 on the tv anywhere is down
-
Burgs (@burgs1989) reported@virginmedia No John. As I said, it’s intermittent. I’d rather they re-instated my broadband to what it was before they ‘upgraded’ me. It has been crap since.
-
Michaela Moore (@mooreme26) reported@AnnCleeves @virginmedia I also had issues getting them to change my faulty hub (wifi dropping out). I ended up reporting every time it dropped and after ~3 weeks & 20ish ‘we’ve sent a signal’ calls they finally accepted a 15 year old hub was faulty and sent an upgrade - upgrade should be automatic
-
Jimothy (He/Him) (@jimothyharrison) reported@magemasher22 @virginmedia Ugh Virgin, that brings me back to when I had it in 2012, it was bloody awful!
-
Jack Owens (@jackowens99) reported@burgs1989 @virginmedia That’s fair enough, 600mb is a bit tight to be microwaving at the same time as watching Netflix. John said to ring customer services, why didn’t you think of that?
-
O (@MadWebster) reported@SkyUK sort your cunting broadband out. I’m actually loosing my mind at how **** your WiFi is. Rather go back to @virginmedia
-
Jamie Scott (@JamieSc02295185) reported@virginmedia You are very kind. With respect , Iraised this 3 months ago. Was promised an envelope which did not arrive. It was only my honesty that made me raise the issue again . I respectfully suggest that the unit is out of date now.