Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 03/07/2026 08:50

March 07: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Chorley, Southport, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Total Blackout
United KingdomWigan Wi-fi
United KingdomWigan Internet
United KingdomLiverpool Total Blackout
United KingdomWigan Internet
United KingdomWigan TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.

  • BrightLitegames BrightLightGames (@BrightLitegames) reported from Liverpool, England

    @virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService

  • wlasinclair Wendy Sinclair RN (@wlasinclair) reported from Hindley, England

    @virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia so much easier to cancel direct debit without having to bother with a call

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.

  • mdrvideo Mike Roberts (@mdrvideo) reported from Newton-le-Willows, England

    Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Pretty ironic when the @virginmedia Service Status page doesn’t work.

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FluffnFeathers7 Lucinda (@FluffnFeathers7) reported

    @virginmedia Staying with my parents and your internet is cutting out all the time! I never have this in my flat on TalkTalk. Sort it out, your service is more expensive than TalkTalk and so much worse! I rented a movie before the internet went down and now I can’t watch it.

  • CarolynBellwri1 Carolyn Bell (@CarolynBellwri1) reported

    Hi I had my Facebook account linked to my old email address which is no longer active. I can't therefore enter a password which takes me into virginmedia mail. How do I solve this issue? #facebooksupport

  • artxcid 👹🐰 Cid (@artxcid) reported

    @virginmedia I have never experienced such subpar scripted customer services nor been limited like this by any other ISP. Will be cancelling my contract in any way possible the second your phone lines reopen in the morning. DO NOT go with virgin media. I should have listened.

  • Scrawny71 Scrawny (@Scrawny71) reported

    @virginmedia There are issues in my area, 2 days in a row SW17. I go to the office, but all the kids homework requires internet access. Are other providers suffering same issues?

  • LeighChristie8 Leigh Christie (@LeighChristie8) reported

    @virginmedia broadband down once again. Must be 5/6 times in past week. Service is shocking and your as reliable as broken ****** in a ***** house. Shocker your website down too . Useless company

  • MattyBorealis Matty (@MattyBorealis) reported

    lost my last 4 comp games, 8-2 up and virgin media decides to have its hourly shitfit. **** you @virginmedia, your service is absolutely atrocius considering what you charge.

  • sreeni_d Sreeni Reddy (@sreeni_d) reported

    @virginmedia any idea whats going on, internet suddenly stopped on all devices, the router diagnostics said everything is fine, after a few mins the internet came back but very slow and upload was non existent, your service status page was saying it is unable to do a diagnostic

  • Norman_Munneke NM (@Norman_Munneke) reported

    @IanBealio @virginmedia Also to go back over your point of the router working for a short time and then failing again, sounds like a hardware issue. @virginmedia if members of the public can troubleshoot your hardware before you can, you may want to look at compensation for this gentleman.

  • a2_xander 👻XanderA2🎃 (@a2_xander) reported

    Actual dog ****. Useless company @virginmedia ******* horrendous.

  • mackieg67 macgCSC 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@mackieg67) reported

    @GrimboMacf @virginmedia I now know when I go into work tomorrow there is going to be a **** storm unless this is fixed, so sleeping isn't going to help 😢