Virgin Media Outage Report in Westhead, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhead, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Southport, Liverpool, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Leyland |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhead, England
Latest outage, problems and issue reports in Westhead and nearby locations:
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Darren Bown
(@Dazzb84) reported
from
Newton-le-Willows, England
Virgin Media goes down and we have a nationwide breakdown. 🤣
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(
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trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
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Sara Hughes❤🦁
(@mrsyozzer1) reported
from
Birkenhead, England
Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia
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colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you please tell me when this is going to be sorted and i want some money off my bill please cos now i can’t do no work and i am paying for a service what i am not getting 😢😢😢
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia nobody as got back to me again can you please tell me when it’s going to be fixed and i need to get some work done and i am paying for a service what i am not geting are you going to take some money off my bill cos i have lost money 😢
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Yeah and the mobile data gone down too
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Robert Buckley
(@robbuc10) reported
from
Birkenhead, England
@virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!
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Zoey
(@zozzaballs) reported
from
Birkenhead, England
@SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
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Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
I don't have an ariel or freeview I rely on your piece of shit @virginmedia #VirginMedia
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Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
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Ben 🌶️
(@TLClassless) reported
from
Birkenhead, England
@Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
£1260 per year for a 3rd rate service #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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Jason
(@jasonjoleary) reported
@virginmedia It's showing as no issues but my speeds are slower than 4G. I should be getting at least 200mbs.
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Bill
(@BillNightingale) reported
@virginmedia Never heard back from them. After months and trying every medium on offer I have been unable to speak to anyone to resolve the issue.
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Lady Rose
(@DonnaMcCheese) reported
@virginmedia DISGUSTED with the (lack of) service... had enough, I want my account cancelled! 🤬🤬🤬
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john o'neill
(@jono_one) reported
@virginmedia Couldn't book an engineer, the technical team say there is a fault in the area that won't be fixed for over a week, having already been down nearly a week. I explained that the poor picture quality predated the dates given for the fault but they wouldn't help me
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia
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fletcher little
(@fletcherlittle) reported
@virginmedia Media, the mobile account is even worse, was told I would have 1 direct debit, I now have 5,cgarged for a number I have never used, no idea what it is, wife has no credit for a month, was told account didn't exist, although I was paying £23 a month for it, just a shambles..
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Kate Mitson
(@mitson33) reported
@virginmedia COM104274432 one of the numbers you have is the phone that is the issue but you have had the number of one I am using the whole time
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Julie
(@julie_almond) reported
@virginmedia To be honest very rude, was a call centre abroad, said a manager would call me back within 2hrs, that was 3 weeks ago. Disgusting the way your customers are spoken to. Oh and I did request that call was recorded
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NW3isme
(@nw3isme) reported
@virginmedia Are you able to provide me with customer service support here?