Virgin Media

Virgin Media Outage Report in Westhead, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Westhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Westhead, Lancashire, England 11/27/2025 15:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Westhead, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Chorley, Warrington, Leyland and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Total Blackout
United KingdomLiverpool Internet
United KingdomChorley Internet
United KingdomLiverpool TV

Community Discussion

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Virgin Media Issues Reports Near Westhead, England

Latest outage, problems and issue reports in Westhead and nearby locations:

  • R_to_the_D The Mad Hatter (@R_to_the_D) reported from Hindley, England

    @virginmedia any news on where you’re expanding your network? I’ve been trying for years to get you to cable our estate and still nothing despite the main road being cabled up

  • ylilxanoi 🦥 I o n a 🌻 (@ylilxanoi) reported from Wigan, England

    Imagine paying £45 a month for Virgin Media and it never freaking works 🤮🤮🤮

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.

  • MJPArmario Marcas Seán Pádraic Ó Donnċú (@MJPArmario) reported from St Helens, England

    @virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @Lizzim18 @virginmedia Poor service. It's annoying isn't it?

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?

  • garye1969 gary eaves (@garye1969) reported from Bryn, England

    @mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia paid £27 and the fight is ******* freezing wtf

  • SA57EPH Steph (@SA57EPH) reported from Wigan, England

    @virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.

  • AMEB62 AME (@AMEB62) reported from St Helens, England

    @virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DC_10_10 Greentea (@DC_10_10) reported

    @virginmedia This must be the most unhelpful reply ever. Saying it wont be fixed until its fixed. No apology for the lack of service. No indication of how long i will have to wait. I pay £70 a month for my broadband. Unbelievable….

  • Irfanbaber 🅽🅴🆅🅴🆁 🅰🅶🅰🅸🅽 (@Irfanbaber) reported

    I got confirmation from O2 regarding Volt benefits but it has only been applied to one contract not both, it's not showing up on the other, I had nobconfirmation from virgin media and the service has not been updated cc @O2 @virginmedia

  • Sman40439119 Sman (@Sman40439119) reported

    @virginmedia @danielcostaceo I have had no internet connection for over 2 days now and it is costing me money not happy at all with this broadband "service"

  • seesawardle Lisa Wardle (@seesawardle) reported

    @virginmedia Nope. Been told to see how it goes. Again. It’s an oversubscribed network box apparently so the Tech can’t do anything about that. I asked for contact details for network but not available

  • kayleylou kaykaylou (@kayleylou) reported

    @virginmedia Still not working

  • Irfanbaber 🅽🅴🆅🅴🆁 🅰🅶🅰🅸🅽 (@Irfanbaber) reported

    @virginmedia need help with Volt benefits on my account

  • moll_doll_88 Mary O'Mahony (@moll_doll_88) reported

    @virginmedia @VirginMediaIE @VirginMediaIE are ye able to help???

  • stjswain Steve (@stjswain) reported

    Anybody else’s @virginmedia down?

  • M1N10N AdamNightingale (@M1N10N) reported

    @virginmedia Sorry, my bad, i did find where I can change the password of one of my accounts, so have done that. Will wait 30 minutes to see if that's fixed it. If not you'll hear from me again.

  • jake1988 Jake Turner (@jake1988) reported

    @virginmedia I've had 3 outages in the space of 2-3 weeks and today when contacting customer services there was complete disregard and the impact it is having.