Virgin Media Outage Report in West Ham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Ham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Ham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Ham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Fulham, Hackney, Finchley, Tottenham, Walthamstow, Ilford, Bermondsey, Southwark, Hampstead, Harringay, Islington, Enfield Town and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Fulham |
Internet | |
| Croydon |
Internet | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Ham, England
Latest outage, problems and issue reports in West Ham and nearby locations:
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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Zayd
(@zeed_96) reported
from
Poplar, England
@virginmedia some dead ass network, I get better network on the underground @TfLRail
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Neil Clark
(@NeilClark1912) reported
from
Eltham, England
@virginmedia down again what a surprise 🙄 no wi fi again!
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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istvanski
(@istvanski) reported
from
Sutton at Hone, England
.@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.
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Malcolm Peacock
(@MalcolmPeacock3) reported
from
Hackney, England
Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Yes I do understand that I am not stupid. I have emailed you. Your chance to sort this out. You have messed up, conned, lied, obfuscated, obstructed and acted in bad faith for 6 months. Please stop.
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Michael
(@michaelck1972) reported
from
Hackney, England
@virginmedia Guys, the business does the work to retai the customer, not the other way round!
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Superspin_63
(@Superspin63) reported
from
Camden Town, England
@virginmedia Spoke to tech support last night. All sorted 👍
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Paulo
(@PauloDisco) reported
from
Stratford, England
@virginmedia Just tried to call to get a quote for broadband and TV - after a 12min wait I got to an operator who I could not understand or hear, and who in turn did not understand the alphabet. Awful customer service, was ready to switch from Sky but not going through that again
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Olivia Turley
(@oliviag26381027) reported
@virginmedia I don’t know I came home and it had been disconnected my bills are paid via direct debit every month no issue- no notification of disconnection my concern is my sons 13 on Saturday and his main present requires internet
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Tom Pepper
(@TomPepper17) reported
@virginmedia Thanks. Your automated system doesn't allow for option 1 and then 2, it asks me to confirm if I'm calling about my postcode and then just says sorry we're working on a complex issue.
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Kazza
(@kmazsmith) reported
@virginmedia They told me to reset my router as they couldn't see a problem. I had already reset my router umpteenth times following the online troubleshooting and also when the IVR call system told me to do so.
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Kazza
(@kmazsmith) reported
@virginmedia @virginmedia It is happening over both wired and wireless connections. I can see that network packets are being dropped.
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Kazza
(@kmazsmith) reported
@virginmedia Why should I have to do that? I pay for a service, I raised with with your online and phone teams..... why on earth should I have to keep finding other ways to get it sorted? This isn't customer service.
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Paul Pronini-Fisher
(@fisher_pf) reported
@JohnnnyW @virginmedia Agree. 6 weeks waiting and now I, me, the wronged customer, needs to spend more of my valuable time trying to sort stuff out. This is a problem I’ve now raised three times so the least @virginmedia should do is take ownership of their error and sort it out.
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Harry
(@Harrypstapleton) reported
@virginmedia The box functions on my TV remote do not work but the TV functions do. Please help!
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Worthy
(@Worthylad09) reported
@virginmedia No updates for over 4 weeks. Completely pointless that page.. doesn't tell me any more than I already know. The other complaint has been closed.. poor resolution summary and no call to inform me or discuss the issues that are still outstanding. Completely pointless again.
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Shannon
(@shannonwarrilow) reported
@virginmedia We have an xbox console connected via ethernet cable as that's the only way it can get a good connection. The connection via ethernet is perfect, the WiFi connection on our smartphones and tablets etc is terrible
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DevGeek
(@Developer_Geek) reported
@virginmedia Over 24 hours and still waiting for someone to get back to me via the text service. Haven't even had a hello off of anyone yet.