Virgin Media Outage Report in West Ham, Greater London, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Ham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Ham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Ham, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Poplar, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Westminster Abbey, Hackney, Islington, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 1 hour ago |
|
Hammersmith
|
Internet | 3 hours ago |
|
London
|
Wi-fi | 8 hours ago |
|
London
|
Internet | 9 hours ago |
|
Poplar
|
Internet | 10 hours ago |
|
London
|
TV | 11 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Ham, England
Latest outage, problems and issue reports in West Ham and nearby locations:
-
#HellomynameisPaul💙 (@PaulWRamsay) reported from Camden Town, England@virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?
-
tom 'easiest deal in history' parkinson #FBPE (@tomthemac) reported from Tottenham, England@MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...
-
elly (@putyourboootson) reported from Lambeth, England@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
-
Niall Kelly (@niallkelly9889) reported from Croydon, England@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
-
Dale 🔶 🦁 (@DaleMC_) reported from Camberwell, England12 hours without service is rather poor @virginmedia
-
Charlie Done It. (@chadoneit) reported from London, England@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
-
Neil Cole (@scroogio) reported from Camberwell, EnglandAny chance of a reply please @virginmedia - nobody responds on your instant message service either
-
Ana Rocha (@AnaRochaPT) reported from Camden Town, England@virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!
-
JC X Æ A-01 (@J0111C) reported from Stone, England@virginmedia how do I find out when my current deal ends??? Cos in all honesty you’re the biggest **** sandwich of a firm I’ve ever dealt with.
-
reme campos (@remecampos) reported from Kensington, England@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
-
cycleoptic (@cycleoptic) reported from Islington, England@virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?
-
liam (@g4g02_) reported from Lambeth, Englandcan you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
-
Evan Samuel (@evansamuel5) reported from Wandsworth, England@virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.
-
reme campos (@remecampos) reported from Kensington, England@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
-
Jonny Morrison (@jonnysmorrison) reported from Lambeth, EnglandI am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
-
Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
-
Sonal Bhardwaj (@followsonal) reported from Poplar, EnglandVirgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity
-
reme campos (@remecampos) reported from Kensington, England@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
-
Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
-
Damion (@DamionSheppard) reported from Lambeth, England@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr Kieran Fenby-Hulse (@KFenbyHulse) reportedExcellent customer service from @virginmedia as usual - two calls where the agent deliberately drops the call because they don't want / can't be bothered to help.
-
Léonie #GirlySwot 🔶 🇺🇦 (@BlueberriesRok) reported@carolinesgreen @virginmedia ... have to break the news to work as I worked from home. Awkward. 10 mins later a van would appear at the Virgin box opposite my house. It's not an isolated problem and only my house, it's the whole damn town. 20 mins later I'd have to call work, again, as it's back up. 2wks...
-
Prafull Sharma (@KnowSharma) reportedBig round of applause to @virginmedia for worst customer experience.
-
Sam Watson (@Sam_Watson74) reported@virginmedia @aleman_elisa Just because a connection can sometimes be made which then drops after a few seconds, showing you that there has been some data usage, does not mean that it is an intermittent issue and thus ineligible for compensation.
-
Gooner (@VaniliaFudge) reported@virginmedia Done as you requested, same issue. On my phone status its finding the WiFi but the status is just flashing as it connects them has an ! Mark over it. As for my laptop no Internet access
-
Mindfulness Association (@mindfulnessA) reportedhello - if you are having trouble acessing our website please try this: contect to VPN through your anti virus software and/or if you are with @virginmedia ask them if they would kindly unblock our website for you. 🙏 Hope that works!
-
Nathan87 (@hartshorne5) reported@virginmedia I understand that! but asking me to pay twice the price of a new customer is not looking after existing customers. Cancelling and moving to sky. Thanks for being so helpful.
-
Marc Ellis (@gigmates) reported@virginmedia How do you know they are working to resolve this issue? It seems wider than just a local area and have you spoken to the engineers - I doubt that very much.
-
jon (@jonboy196401) reported@virginmedia note to your operator that just phoned me about upgrading mine and my partners mobile, tell them to not be so f*cking rude, I just said we would rather not yet and she just hung up...if your not careful you'll lose us completely, broadband, mobiles tv and phone
-
Berov Littelbrain (@BerovLitlebrain) reported@virginmedia @VaniliaFudge Haha. Good luck. Over 2 months of that so far and no fix