Virgin Media Outage Report in Sandhurst, Bracknell Forest, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandhurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Sandhurst, Bracknell Forest, England
The most recent Virgin Media outage reports came from the following cities: Slough, Reading, Bracknell, Guildford, Wokingham, Camberley, Woking, Aldershot, Farnborough, Egham, Crowthorne and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Wi-fi | |
| Reading |
Internet | |
| Slough |
Internet | |
| Bracknell |
Internet | |
| Slough |
Internet | |
| Slough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sandhurst, England
Latest outage, problems and issue reports in Sandhurst and nearby locations:
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Paul Andreianu 🇪🇺🇷🇴🇬🇧
(@andreianu) reported
from
Windsor, England
@virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Chels Daft ⚽️
(@ChelsDaft) reported
from
Egham, England
...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MoonBugatti➐
(@BugattiMoon) reported
@virginmedia Nope no contact, customer service is awful honestly. Can you guys do a check on my internet today ? I’m making very important trades today and if your internet goes down AGAIN i will not be happy trust me
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Andy.
(@1Andy_C) reported
@virginmedia Trying to renew our out of date TV/Broadband with you's has been shocking to say the least. 3 prices you have given my wife and I yet when you offer us a price and we agree you then hang up on us like yesterday afternoon, its 30-60 mins wait everytime hanging on🤬
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Philip Proudfoot 🟨🟥
(@philipproudfoot) reported
@virginmedia no response? I finally managed to get through to an actual human, almost resolved the issue then they closed the line. I can't spend the entire day trying to speak to someone. This is ridiculous. I will be cancelling with you asap.
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Sun Gardening
(@Sun_Gardening) reported
@virginmedia Avoid virgin media. Worst provider in the UK
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Clare
(@clarabz4) reported
@virginmedia I am NHS staff, much busier than normal and I would never hang up on someone asking for help. Especially after waiting 3.5 hrs. Imagine if I didn't do my job properly!!
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Sean O'Sullivan
(@sullyguy07) reported
@virginmedia Internet is down D06 area again, was a scheduled maintenance down day yesterday you notified us about but it's now been shut off again today since 9.10am without any notice
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Shramik
(@shramik) reported
@virginmedia my broadband has gone this morning, been trying to contact you but after 30 mins on hold and no response I had to cancel. Tried again and you're not taking calls... the online help is useless too.. how do I get some help? losing a days work because of this.
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MoonBugatti➐
(@BugattiMoon) reported
@virginmedia The internet literally switches off sometimes and I lose signal, have to reconnect etc.... on my laptop and PS4. Biggest pain in my life atm
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Clare
(@clarabz4) reported
@virginmedia I did call in the morning. After nightshift.. For 3.5 hours. Your link doesn't work and nobody responds from that number. I am a customer, requiring assistance.
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lorna
(@lorna78xxx) reported
@virginmedia why do u never answer??????