Virgin Media Outage Report in Sandhurst, Bracknell Forest, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandhurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sandhurst, Bracknell Forest, England
The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Camberley, Aldershot, Slough, Bracknell, Guildford, Woking, Egham, Fleet and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| Reading |
Internet | |
| Reading |
||
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandhurst, England
Latest outage, problems and issue reports in Sandhurst and nearby locations:
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jandthebird
(@jandthebird) reported
@virginmedia 4 complaints, apparently resolved unbeknown to me. 4 SAR requests ignored. Running my connection off of my neighbour causing constant wifi and TV issues and STILL no reimbursement, apology or anything to say that you know your arse from your elbow!?
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Ross Brady
(@RossBrady29) reported
@virginmedia Yeah there's less issues (still some) when in the same room but not always possible with two people WFH as well as a toddler.
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Ian
(@ianmid1) reported
@virginmedia @p_killeen64 Hi what do I have to do to to get moneyback for loss of service
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Saurabh Rana
(@Mr_Saurabh_Rana) reported
@virginmedia Everything has been done, already spent 2-3 hours and as promised by Virgin waiting for your call back to get the issue resolved by today..
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Bruce Banner-Football-index
(@BruceBa06826486) reported
@virginmedia dont join these bunch of pirates. Worst customer service making nw waana kill myself by sending debt collection letters. Anf I'm not even a customer anymore.
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Sam Elrashedy
(@Ielrashedy) reported
@virginmedia What awful service? I can’t cancel my our awful service or get to speak to anyone????!!!
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K-J 🇸🇪🇪🇺🇬🇧🇳🇵
(@Eggstones) reported
@virginmedia I don't have a reference number. The link just goes to my services and have no issues on it. I was also told my service might go down later today.
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jessica
(@jessicamkelly) reported
@virginmedia It’s off a good 2-3 hours a day and we’ve had your internet for just under a month. Awful, awful.
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bonnie
(@bonnieIeebrown) reported
@virginmedia yes you say this every time, if it was a one of thing then fair enough but it’s happening all the time and everyone in my area are tired of it. It’s not good enough that the issue still hasn’t been fixed long term, it says 4 o’clock but I’ve already missed my presentation
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Sam Elrashedy
(@Ielrashedy) reported
@virginmedia I’ve been waiting to someone to respond to my text fir over 6 hours now? I am trying to cancel your awful service for 3 days now and can’t get hold of anyone? Do you have any employees in your company???!