Virgin Media Outage Report in Rock Ferry, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rock Ferry, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rock Ferry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Rock Ferry, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Runcorn, Widnes, St Helens, Wallasey, Prenton, Birkenhead, Upton, Queensferry and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Runcorn |
TV | |
| Liverpool |
TV | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rock Ferry, England
Latest outage, problems and issue reports in Rock Ferry and nearby locations:
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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pet hen
(@HenseyP) reported
from
Seaforth, England
@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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Jacqueline Turner
(@turnerjaksquin) reported
from
Runcorn, England
What a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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Jacqueline Turner
(@turnerjaksquin) reported
from
Runcorn, England
@virginmedia Hmmmm thought that might get your attention. Still took you 2 hours to reply though 😡 You used to be the best customer service. Not anymore. 55 minutes is not acceptable.
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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pet hen
(@HenseyP) reported
from
Seaforth, England
@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
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Sandra SmithMND
(@sandras_smith) reported
from
St Helens, England
@Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Choueke
(@MarkChoueke) reported
I absolutely despair with @virginmedia and all the overblown promise about them being ‘customer-obsessed’. In reality they’re nothing of the sort. Lazy, incompetent and utterly disinterested in the needs of their customers.
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Katie Day
(@katie_day) reported
@virginmedia hello, it says on your site there are bb issues in my area - when are these likely to be resolved? I’m working from home so not ideal
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Stephen Fell
(@sorafell) reported
@virginmedia I'll be honest it was that long ago I can't even remember. All I know is I have 2 emails saying credit has been applied only to look on my bill and it still be the full amount. How hard is it to do? I've looked at doing it myself but there's nothing to help on your app/website.
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Antony Eastop-Scopes
(@AJES1990) reported
@virginmedia what's the point of asking people to register the loss of service online when you're website doesn't open the page. Tries multiple browsers. Really bad service.
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Chris Weston
(@Ckweston) reported
Seriously @virginmedia, you take your internet service down (in parts of Trowbridge, Wiltshire) to allegedly "make improvements" for an estimated 5 hours when you know full well people will be working at home. Thanks a bunch 🤬
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Ian Marsden PLY
(@IanMarsdenGB) reported
@virginmedia They txt and said yesterday I turned it on and off like the message said to install any updates yesterday and it's not working now I am having to borrow someone data to right this
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Natalie Macaluso
(@NatalieMacaluso) reported
You are an absolute disgrace @virginmedia I have a WhatsApp thread dating back to 13th Sept with your customer service team - “you are so important to us but unfortunately we are busy now”. Over a month of trying and no one is available. 6 years as a customer means nothing.
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Dr Andrew Perry
(@coproductiveEqu) reported
@virginmedia my service is down in linlithgow. Please help.
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Natalie Macaluso
(@NatalieMacaluso) reported
You doubled my bill @virginmedia with no prior warning, the Wi-Fi connection is terrible and you won’t talk to me to explain why. It’s the worst customer service I have ever experienced, all I want to do it leave and I can’t because you won’t engage with me. What do I have to do?
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Matt
(@SharpshotII) reported
@virginmedia Yes there are related issues on your status page but the time keeps moving for when it supposed to be "fixed", so what you're not really sloving the problem or you just down mind the broadband cutting out and yes there are this issues now.