Virgin Media Outage Report in Pencoed, Bridgend county borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pencoed, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pencoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Pencoed, Bridgend county borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cardiff, Barry, Pontypridd, Rhoose, Tonypandy, Mountain Ash and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Barry |
Total Blackout | |
| Barry |
TV | |
| Cardiff |
||
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pencoed, Wales
Latest outage, problems and issue reports in Pencoed and nearby locations:
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🏴🇮🇪EricPullhard🇬🇧🏴
(@Ericpullhard) reported
from
Cardiff, Wales
@virginmedia It wasn’t my mobile service that was suspended it was my virgin media broadband that was suspended for £12
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
I love how the rain slows my internet down @virginmedia
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia I shall be raising a complaint yes. No attempt to find out if the router is faulty, just trying to sell more services. You have failed to deliver against your contract and the customer service is shocking. My complaint shall go to OFCOM also @Ofcom
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Shane
(@gingio) reported
from
Cardiff, Wales
Another poor show from @virginmedia. They’re going downhill...
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
Anyone else in Roath, Cardiff having broadband connectivity issues with @virginmedia #CF24 #Cardiff
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@itvMLshow how do I go about getting a refund for a misold contract from @virginmedia I told them I was moving house during contract but they said the area would be covered which its not & have now been charged a cancellation fee of £177. Customer service has been dreadful.
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B E L L E
(@tat2belle86) reported
from
Cardiff, Wales
@virginmedia HELP! our WiFi is awful 😫
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daniel james lewis
(@pontyboi) reported
from
Cardiff, Wales
@virginmedia I have called this number twice but am still awaiting a further call back. It is shocking that a company can charge such high fees especially as I was told when taking the contract moving house would not cause any issues. If you would wish to call me directly please dm me.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@preospurs @virginmedia They’re in breach of their contract with the service so I will have a right to cancel.
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Julian Evans
(@julianevans11) reported
from
Cardiff, Wales
@virginmedia Engineer has just left. We’re up to 200Mbps now. Still want compensating for no service for Thur & Fri though!
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson 6 engineers out and 2 WiFi box later and still not working Jordan, a quite atrocious customer service
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s supposed to be a 100Mbps service but it’s rarely at that speed. No WiFi in the kitchen (5meters away) and in the bedrooms upstairs. It’s th worst WiFi I’ve had in years. Kids can’t use PS4 in the room directly next to the one with the router in it.
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Emma Ryan
(@EmmaRya61456992) reported
from
Cardiff, Wales
@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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Sheila Duers#GermanyPlus
(@SheilaDuers) reported
from
Cardiff, Wales
@virginmedia Never watched either and never will.
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Chas D
(@Chasmeister) reported
from
Cardiff, Wales
Anyone else in Roath, Cardiff having broadband connectivity issues with @virginmedia #CF24
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Matthew Swindlehurst
(@MJSwindlehurst) reported
from
Cardiff, Wales
@jordanjaylam @virginmedia @richardbranson I am experiencing the same problem Jordan. Pay £3 a month extra for boosters that don’t work, as well as WiFi that doesn’t connect to all the rooms, liberty! Hope your problem gets resolved soon.
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Michael
(@michaelck1972) reported
from
Cardiff, Wales
@virginmedia It’s always this poor. Just a poor service from you. Completely inconsistent and the WiFi is a joke. A reboot makes no difference.
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Dai Williams
(@williams_dai) reported
from
Cardiff, Wales
@virginmedia Hi, so pissed of with @virginmedia I’m writing formally to your Customer Services Director. Also talking to BBC Radio 4’s You & Yours consumer programme. So will hope to sort it via one if those routes. @richardbranson
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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pjb
(@paulb40) reported
@virginmedia @WhichUK #poorservice @BBCWatchdog Virgin Media customer service - magnificent example of an automated system which has as its primary function to delay, divert and prevaricate and is a fictitious front for non-service.
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Hobbits Wife 💙
(@HobbitsWife) reported
@virginmedia Nothing by email or text and same for other locals in my Facebook group - first we knew about the work was the service updates page when the internet went down.
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Joanne
(@Joanne52341794) reported
@virginmedia It's just taking me to the virgin media login page, I log in & there's no chat option?
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Michael G
(@MGCOACHING4) reported
@virginmedia Executive resolutions team rang over a month ago to sort some problems and only sorted about 1/5 of the problems and were supposed to call back and haven’t ! We have been on phone going in circles for hours again - will need to write to ceo again to get any professional response
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Dominic Randolfi
(@DominicRandolfi) reported
@virginmedia @vmbusinesshelp Yeah that’s a pointless task. That account never responds to anyone. So poor
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⚫ Tricotwister
(@tricotwister) reported
@virginmedia I've followed the link and it says there's no issues in the area, but router lights are green and the VM recorded phone message says there's no service until 5.40pm at my postcode?
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Joanne
(@Joanne52341794) reported
@virginmedia Done, tried again, same thing - there should be an easier way to get help
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Lawrence ‘Chunk’ Cohen
(@G00NIES85) reported
@virginmedia The case isn’t there. That’s the issue. It’s gone. Case is NOT closed. But if you can’t help. Pointless conversing isn’t it. Honestly don’t know why you’re on here at all. Pointless.
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Edward Baran
(@edward_baran) reported
@PyrionFlax @virginmedia Exactly the same issues in SW5. I’ve had no broadband internet at all for days. They don’t seem to have any answers or be interested in finding a solution
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Karen Harding
(@KarenHa29960037) reported
@virginmedia my elderly mum’s phone is down, and has a helpline attached to her phone li e which she depends on. I need an engineer to come out today. How do I speak to a person at Virgin to get this arranged?