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Virgin Media

Virgin Media Outage Report in Knowsley, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Knowsley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Knowsley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Prenton, Upton, and Widnes.

CityProblem TypeReport Time
Prescot Internet 3 days ago
Wigan Internet 3 days ago
St Helens Wi-fi 3 days ago
St Helens TV 5 days ago
Liverpool Wi-fi 5 days ago
Liverpool Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Knowsley, England

Latest outage, problems and issue reports in Knowsley and nearby locations:

  • topbalcony
    Tom Kelly (@topbalcony) reported from Seaforth, England

    @virginmedia I have been unable to access my Blueyonder e mail for 2 weeks now. I have tried the recommended fixes to no Avila and am told I might wait for an hour to have someone answer my call. £80 a month for a broken service is a bit on the steep side

  • ste19410949
    ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia got to be worst internet service going time to get rid I think 💩💩💩

  • mrsyozzer1
    Sara Hughes❤🦁 (@mrsyozzer1) reported from Birkenhead, England

    Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet

  • TLClassless
    Ben 🌶️ (@TLClassless) reported from Birkenhead, England

    @Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂

  • 2013jamiepep
    James Pepperd (@2013jamiepep) reported from St Helens, England

    I don't have an ariel or freeview I rely on your piece of shit @virginmedia #VirginMedia

  • robbuc10
    Robert Buckley (@robbuc10) reported from Birkenhead, England

    @virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!

  • KathyyyLouiseee
    Kathy Louise (@KathyyyLouiseee) reported from Liverpool, England

    @virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)

  • clarebellla
    Clare B (@clarebellla) reported from Liverpool, England

    @stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.

  • colinlit
    colin littlejohns (@colinlit) reported from Liverpool, England

    @virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling

  • HellsbellsO
    Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia my girls keep moaning r internet keeps going of is there a problem in WA8 8BS area

  • imsophieeee
    soph (@imsophieeee) reported from Birkenhead, England

    @virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home

  • ste19410949
    ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia got to be worst service around all down again time to cancel I think

  • mrwilkinson1979
    Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia still waiting for contact or a method I can use to contact. Disgusting service! Happy to take my money

  • zozzaballs
    Zoey (@zozzaballs) reported from Birkenhead, England

    @SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful

  • 2013jamiepep
    James Pepperd (@2013jamiepep) reported from St Helens, England

    £1260 per year for a 3rd rate service #VirginMedia

  • TMcGRed
    TMcGRed (@TMcGRed) reported from Widnes, England

    @virginmedia broadband is really slow. Paying for 200mb D/L and getting just over 40mb at the mo! This has been happening intermittently over the last week or so...

  • mrwilkinson1979
    Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia yet again I’m let down... WiFi gone while watching a film! But hey, you can’t be arsed answering customers issues!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • walton_bhoy
    John Bhoy Walton (@walton_bhoy) reported

    @virginmedia ran a test it has said there is an issue in my area. I am trying to work from home could u provide more info please ML5 2JH area it's for my employer.

  • DeanONe22645
    Dean O’Neill (@DeanONe22645) reported

    @virginmedia I’ve just spoke to your WhatsApp team and they’re sending me a deadlock letter out even though use didn’t bother to discuss the complaint with me - I’m just going to go the financial ombudsman

  • MCAMusicMD
    Marcus Carter-Adams (@MCAMusicMD) reported

    @virginmedia My wayleave permission issue was sorted, and now there’s an error that keeps causing an issue. I have no more detail than that, and we progressed to this stage on Friday, where I was told 24 hours, then again Monday 24 hours, then yesterday 24 hours again. Bit ridiculous…

  • 65jaybee
    John Blair (@65jaybee) reported

    @virginmedia what's the issue with your website? Cannot access emails, message says problem at your end.

  • DavidCameron33
    Dave Cameron (@DavidCameron33) reported

    @virginmedia I'm not interested in un/known technical issues. I want proper resolutions to complaints. Call centre is useless. Online chat is useless. Twitter is useless.

  • Wizz57058652
    Wizz (@Wizz57058652) reported

    @virginmedia ever since I was sent a new sim a few months ago my signal has been so shockingly bad that I cant hold a call for more than 20 seconds.

  • paulhunt25
    Paulhunt25 (@paulhunt25) reported

    Hey @virginmedia we had our cable line installed and set up in the house last week but we seem to be having issues with the tv picture is there a number to call to book an engineer to come out to look at please?

  • Justine_F1
    Justine (@Justine_F1) reported

    @virginmedia I flagged it up to your agent as the telephone staff were not aware of your issue.

  • Riggerstweets
    Neil Rigby (@Riggerstweets) reported

    @virginmedia Not doing that. I made 17 telephone calls regarding the subject last Friday, to absolutely no resolution. I've raised a complaint. I've requested contact by telephone. If you choose not to, it goes to Ofcom. So far you have made no attempt. I'll keep waiting. 1/2

  • jellyfishpond
    thank you miura (@jellyfishpond) reported

    @virginmedia any update on the outage in ls6? It’s been four days and the last quote for a repair time was 9am today 😓