Virgin Media Outage Report in Knowle, Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Knowle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Knowle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Knowle, Solihull, England
The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Redditch, Nuneaton, Bedworth, Royal Leamington Spa, Oldbury, Solihull, Warwick, West Bromwich, Kenilworth and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
||
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Coventry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Knowle, England
Latest outage, problems and issue reports in Knowle and nearby locations:
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
No sound on my TV for 4 days, tried all the usual re boots and resets, countless calls to virgin on hold for over an hr only to be cut off, am now waiting for a callback off them that probably won’t come, disgraceful service,can anyone help @virginmedia
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Emma Jane Wylde
(@EmmaJaneWylde) reported
from
Coventry, England
@Virgin @virginmedia my virgin television and WiFi has gone down throughout my whole are, people reportinf on local community group. When will it be back on? Cheylesmore, Coventry. Need to work from home.
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia I hung on for 45 mins then you hung up ....disgusting customer service tell me why I shouldn’t just cancel and go elsewhere after suing you for breach of contract
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Mick Sharry Esq.
(@Mylesahead) reported
from
Coventry, England
@virginmedia WiFi gone are you having problems ?
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
What’s happened to the Sky Sports Red Button service @virginmedia ? Not working
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia That service is useless it makes up things that isn’t the question I ask
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@Mattplaysgames7 @virginmedia Looks like the Erdington area is down
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
@debnelson1964 @virginmedia Not working for me
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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edowards
(@AnnaavfcEdwards) reported
from
Birmingham, England
@virginmedia Still no help for her she’s now back at work tomorrow and not home till 6.30 pm just not good enough !!
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Kapil Chawla
(@kchawla81) reported
from
Coventry, England
@PapaNichs @virginmedia I wouldn’t recommend you go with virgin in any case, I recently signed up and have been repenting since... try Vodafone broadband hear that they’re proving great service/speed...
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Samantha 🤶🏻
(@essjayarr) reported
from
Coventry, England
It’s not just a Virgin Media issue I don’t think... we’re on Sky and it’s not working? #PUSB
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
Come on @virginmedia sort out your sky sports red button service not working
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Martin Warren
(@ccfcfan) reported
from
Coventry, England
@RobGyde @BenjaminLipman Not working on virgin media
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Kapil Chawla
(@kchawla81) reported
from
Coventry, England
@fraughtuk @virginmedia I’ve had the same horrible experience, it’s beyond shocking, and something that needs to be complained with the ofcoum ombudsman... @Ofcom
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Samantha 🤶🏻
(@essjayarr) reported
from
Coventry, England
Think the issue is with Virgin Media now... Sky gang seem to have stuff working again. Fingers crossed Virgin sorts itself.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mundo2
(@mundo2) reported
@virginmedia As a communications company it's unbelievable that you don't even have a proper queuing service on the phone to tell you average wait time or where you are in queue.
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ProfManhattan
(@avbains) reported
@virginmedia It was Brand new. I've googled seems hundreds of people have problems with Superhub 3. I've also ready Superhub 4 is buggy too. Now they're asking me to reset, which I've already tried but will go through the motions and do it again.
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Steve Gillen
(@steveg01) reported
@virginmedia I have spent hours trying to contact Virginmedia today, including getting thoroughly lost in that rabbit hole you call a website. I need in these difficult times to reduce my costs and remove some services before auto renewal on Thursday... help, what can I do?
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Dafadau
(@dafadau) reported
@virginmedia You are customer services, and you're saying you're unable to tell me if you have problems on your own network?? You could literally write any old nonsense on your webpage.
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me
(@Vee_Arr) reported
1) = happy @thameswater customer. 2) = very angry soon-not-to-be @virginmedia customer who is now very vocal with anyone she talks to about how rubbish VM are and to avoid with a long barge pole 👏🏻 🙄 #CustomerService #virginmedia #avoidliketheplague
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Stuart Bishop
(@stuartb67) reported
@virginmedia services down again in M19, second day in succession, half a dozen times over Xmas period...understand ‘things break’ but expect them to be fixed for longer than 24 hours at a time...
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ProfManhattan
(@avbains) reported
Internet's been down for 2 weeks. Brand new Superhub 3 has rebooted 2-5 times every hr since its plugged in FIVE days ago. Moumita @virginmedia got me to connect via ethernet cable. Still no joy. 6 hours into the call, he's asked me to turn on Wireless optimization???!!! WTF?
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Duncan
(@iDunkz96) reported
@virginmedia is down again in our household... can’t even call someone because they don’t pick up the phone... this has been happening every since we got the new hub 4.... will be looking into changing this provider ASAP!!! #virginmediadown
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catherano
(@catherano) reported
@virginmedia hello, I logged a complaint nearly two weeks ago. Please may I receive a status update as I haven’t received an acknowledgement yet?
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newhabits
(@newhabits1) reported
Why are @virginmedia charging us 3 months payment when we cancel our Virgin Business Account? It’s appalling. We’ve been with Virgin Business for 4 years and the service has been less than mediocre. #mediocre #poorcustomerservice