Virgin Media Outage Report in Knowle, Solihull, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Knowle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Knowle, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Knowle, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, West Bromwich, Redditch, Warwick, Coventry, Royal Leamington Spa, Solihull, Smethwick, Bedworth, and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 9 hours ago |
|
Birmingham
|
Internet | 9 hours ago |
|
Oldbury
|
11 hours ago | |
|
Birmingham
|
Internet | 13 hours ago |
|
Birmingham
|
Internet | 14 hours ago |
|
Birmingham
|
Internet | 16 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Knowle, England
Latest outage, problems and issue reports in Knowle and nearby locations:
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Simon Ryan (@SimonRyan2) reported from Coventry, England@MartinSLewis I phoned virgin media because I was getting a very slow wireless speed from there hub, it’s time to leave the refused to send an engineer to check #byebyeVirgin
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Tara-Louise Swann (@SwannTara) reported from Birmingham, England@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
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Chad Masters (@chadlymasterson) reported from Birmingham, England@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Evan Davis (@EvanD) reported from Birmingham, England@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
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MJP ☀️ (@mrmjprice) reported from Birmingham, England@deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf
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Chad Masters (@chadlymasterson) reported from Birmingham, England@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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Tim Evans (@TimEvans1503) reported from Birmingham, England@virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider
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MJP ☀️ (@mrmjprice) reported from Birmingham, EnglandTurns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.
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Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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Shannon Johnson (@shannxnj) reported from Birmingham, EnglandTried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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Tim Evans (@TimEvans1503) reported from Birmingham, England@virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service
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Tim Evans (@TimEvans1503) reported from Birmingham, England@virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access
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Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Chad Masters (@chadlymasterson) reported from Birmingham, England@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Tricia (@Tricia__Winspur) reported from Birmingham, EnglandHi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Adwoa Agyeiwaa (@tweet_estaa) reported from Birmingham, England@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Steven 'STIG' Jones (@stevejones88) reported from Birmingham, England@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Dan (@Dannuccino) reported from West Bromwich, EnglandI've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.
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Charlotte (@charlottetomtom) reported from Solihull, England@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Robbie Roberts (@meansy73) reported@virginmedia Completely down. Solid green at the top flashing green at the bottom. Website say’s estimated back on line tonight at 2120.
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Rajiv Shah (@itsRajivShah) reported@virginmedia Exactly the same. Was refused an engineer because they couldn’t complete diagnostics… because the connection was down
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Antonia Jackson (@jackona80) reported@virginmedia I did that last time; not only did it not work, but I lost all my (useful) browsing history, (including my Wordle stats 😭). Is there no other fix?
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larry gomez (@lg3807) reported@virginmedia If your online complaint is not working, remove it or put a notice.
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Yvette (@Aliceshackles77) reported@virginmedia The service status tells me sorry we are having issues try again later. Yeah same problem mate
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Shannon Shiell (@ADSZumbaGlasgow) reported@virginmedia regretting leaving Sky already! Stone walls means connectivity issues. Promised an extender on subscription - none came . 3-5 wait so ring doorbell inoperable leaving me vulnerable to bully next door. 2nd extender request will take me past cooling off - v sneaky!
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ScooT Aka Scott (@MusicScott96) reported@virginmedia I need desperate help and I can’t get through on the phone . My Dog ate my remote and need a replacement can you guys help?
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imster (@immyp52) reported@virginmedia Yes he did am not happy about this poor customer service
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Glenn Robbie Roberts (@meansy73) reported@virginmedia That I will be sent a text with a link that tells me it’s not working.
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Kevin Haresign (@KevinHaresign) reported@virginmedia I took a new contract out which includes Netflix. I have tried calling to resolve this, WhatsApp and other means and am still being let down here two months in. I am very disappointed sadly.