Virgin Media Outage Report in Kincardine, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kincardine, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kincardine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kincardine, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Cumbernauld, Livingston, Dunfermline, Bo’ness, Larbert, Bathgate, Grangemouth, Denny and Bonnybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
Internet | |
| Falkirk |
TV | |
| Cumbernauld |
Internet | |
| Falkirk |
Internet | |
| Falkirk |
Wi-fi | |
| Cumbernauld |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kincardine, Scotland
Latest outage, problems and issue reports in Kincardine and nearby locations:
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Rokewood
(@Rokewood) reported
from
Cumbernauld, Scotland
@EvelynArizpe @juliemca @virginmedia Yes, never been with anybody else. None is perfect. But BT has strength in depth
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?
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Gary Connor
(@connor_gary) reported
from
Dullatur, Scotland
@virginmedia @MartinSLewis I am trying to cancel my contract due to price hike. Contact number unavailable and up to 4 hour wait on chat. Plenty operators available when you cold call customers. Please sort out phone and chat response
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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Iain Rockliffe
(@Rockyi1980) reported
from
Dunfermline, Scotland
@ReplayRetro @virginmedia The problem is when it works no one comes even close in terms of speed
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✨
(@lisaJwatson_3) reported
from
Bo’ness, Scotland
@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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NovaTrance - Trapped in Space and Chronic Pain
(@Nova_Trance) reported
from
Cumbernauld, Scotland
Still not had a reply from @virginmedia and I'm still having connection drops. This is still affecting my work. Its been a week now. Can you confirm if there's an area outage or something.
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Dave Stone
(@Appolotech) reported
from
Stirling, Scotland
@virginmedia Stoping them should be automated. It’s more than just a casual annoyance. You caused additional stress in a very bad time, and all your staff denied the issue and made it worse. Automation isn’t an excuse for bad customer experience.
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Audrey Clark
(@Auds_Clark) reported
from
Bo’ness, Scotland
@virginmedia I have no internet. And your ‘help’ line says you’re closed due to Covid. So how do I resolve my issues??
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia And it's back down at just 16Mbps now. It happens intermittently.
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Gary Ivady
(@Haggischaser) reported
from
Falkirk, Scotland
@virginmedia I’ve just had a phone all from a call centre stating it was from virgin media. They were saying that I’m having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
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Linda Hamilton
(@Lindsham1) reported
from
Whitecross, Scotland
Got Premier Sports for todays game through Virgin Media at £9.99 with the option to cancel after 30 days. 🇳🇬🇳🇬🇳🇬🇳🇬
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Haggisking
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia you sent someone out to fix our leaky phone line. He used silicone and gunged up the wires - now we can’t call you to tell you he properly broke it with the repair... help....
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia Currently at 374Mbps on wireless, so not the worst it's been. 943Mbps on wired.
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Shez
(@shehzadinho) reported
from
Brightons, Scotland
I've been put on hold by virgin media for FORTY FIVE minutes now bro wtf
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Cathy Quinn
(@CathyQuinn13) reported
from
Cumbernauld, Scotland
@virginmedia My husband has been on phone for 90 minutes trying to close an account following a bereavement. He could not get anyone who could actually help him. Absolutely shocking service Virgin Media !!!
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JeepSco - MM7SCO
(@ScoJeep) reported
from
Cumbernauld, Scotland
@virginmedia I sent a complaint in to your company 10 days ago regarding my shocking ping rates and slow speeds on my broadband. Still no response, not even to confirm you received my complaint. After 1 hour on hold without even speaking to an agent, I get disconnected.
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James
(@jamesblack1986) reported
from
Denny, Scotland
Delighted to see @virginmedia's internet is back to being a back of ****.
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Duncan MacColl
(@hungryduncs) reported
from
Grangemouth, Scotland
@virginmedia catch up not working ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A Quinn
(@MrsP2005) reported
@virginmedia how can we get in touch when broadband is down (again) & our phones not worked in months? 3rd loss of service this week (2hrs on mon/fri & all day today). Your site says check back in 17hrs & if there’s still a fault then you’ll book a technician - not good enough!
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Emily Burns
(@Elmo_200588) reported
@virginmedia Virgin media service is an absolute joke at the moment. We have had connection issues with our internet for weeks now. Had 2 engineers come out, been given a new router and still the same issues. Internet is not working so it’s stopping the tv from working as well.
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Ted Barnwell
(@tedbarnwell) reported
@O2 can you explain why when I sign up to Volt bundle from Virgin Media which includes your £25 unlimited SIM nobody I’ve spoken to at O2 knows about it or can help me set up my account? Been informed Virgin set it up…Virgin confirmed you do
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Jon
(@Jonnymad1245) reported
@virginmedia That is correct, it's poor speeds on both wired and wireless devices and we shouldn't have these poor speeds. it's all of the services we have that are being affected. We shouldn't need to keep starting the super hub to get the speeds we pay for, its been like it for months
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Kelly Cornell
(@KellyCornell1) reported
@virginmedia my internet has been bad for weeks and not working at all the last few days. Can’t get through to anyone! Sure they will respond if I don’t pay this month!
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Keith Pates
(@KeithCP2) reported
@virginmedia ...For threats and Harrassment, they are my recordings just like they said my services were running, my services were cut off on 2nd April and I do have photographic evidence printed for that, also for Malware Scan, Virus Scan, Spyware Scan 23 Years a Customer & want my stuff
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Keith Pates
(@KeithCP2) reported
@virginmedia Hi ZR I am sure those 2 who came round are those from BPO with the attitude they showed, when I disconnected the hub, I took out the leads and put them down somewhere, now they say they want the TV Box, the one I have is the one with the Hard Drive on, ...
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Mattyb
(@Mattyb_OW) reported
@virginmedia Yep tried this, yesterday it said something like "there are some issues in your area" with 0 context or extra options to find out anything more, and now its saying there are no issues which clearly isn't true because my broadband isn't working
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Keith Pates
(@KeithCP2) reported
@virginmedia I don't have a picture no, the first box was just for tv, then it was replced with one with a hard drive had it years, since NTL a Cusomer 23 Years and now being treat like SH** and threanened, you now have no Customer Sevice and trying to con me for more after 2nd April Cut Off
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TommyB26
(@B26Tommy) reported
@virginmedia hi Virgin media, my parents phone service has been off for a few days. Your automated message says engineers are aware but it’s been a good few days now. Is there any update please? It’s RM7 postcode.can you advise please?