Virgin Media Outage Report in Houghton-Le-Spring, County Durham, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Houghton-Le-Spring, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Houghton-Le-Spring, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Houghton-Le-Spring, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, Hebburn, Seaham, Chester-le-Street, and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool
|
Wi-fi | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Sunderland
|
Internet | 4 days ago |
|
Sunderland
|
Total Blackout | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Houghton-Le-Spring, England
Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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Phil Byrne (@Chickawacka) reported from Gateshead, England@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Deborah Gibson (@Deborah24780132) reported from Newburn, England@VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!
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ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England@virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs
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JoshSlesser (@Slesss_) reported from South Shields, England@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
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Niko (@NikoSarcevic) reported from Newcastle upon Tyne, England@virginmedia Service page doesn’t indicate anything. I’ve checked all the devices (I only use the wifi no lan cables) and nothing is connected.
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JoshSlesser (@Slesss_) reported from South Shields, England@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England@virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia Customer service non existant
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia Why can't you just deal with by dm and resolve the issue
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia No customer service just ignore customers
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Neil Todd (@Neil_Rivelino) reported from South Shields, England@virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?
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Sam (@purplelime) reported from South Shields, England@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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Liam Bowering (@lbschmee) reported from Gateshead, EnglandHi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you
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ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England@virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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JoshSlesser (@Slesss_) reported from South Shields, England@virginmedia these past few weeks my wifi signal has been absolute dog, I used to be able to get good signal all around the house, now barely get goof signal in my kitchen no more than 10m away from the hub, my TV which is about 2m away only gets 30mbps when my package is 200??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tas Stokes (@tas8583) reported@virginmedia Sure: Virgin Media Outage Update - ID: F009155937 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
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Gary Shepherd (@red_shep81) reported@virginmedia why are you non-contactable? I wish to make a complaint to see if you’re actually bothered about fixing my internet before I cancel my contracts. FYI my wife works from home for the Ambulance service so I hope to god your family or friends don’t need an ambulance !!!
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Franco The Cat (@FrancoThecat) reported@virginmedia We have your broadband. For several days videos on Twitter not playing when using WiFi. Any idea when this will be fixed ? I see several others experiencing the same issue.
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Alan (@alantucker) reportedSo @virginmedia down again with upto a week to fix. Is there anyone in the #Bournemouth area on the @VodafoneUK Gigafast service? If you are what’s the service like?
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Catherine Inglis (@cafi_epcc) reported@virginmedia I finally (thought I’d) managed to arrange for one to be delivered after a phone call to the helpline last week - but all we’ve received is a new power supply and a letter that implies that the problem we reported was a faulty power supply - which was never discussed.
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Merghan (@MerghanVanWinks) reported@virginmedia Is service down in Southside limerick? Rang for 20 mins but line got disconnected before getting to speak to anyone.
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Claire Jordan (@cjordantrousers) reported@virginmedia intermittent WiFi in LS15 is there a problem?
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Gibz @ Just Chillin' (@Mega_Gibz) reported@virginmedia There was a suspected fault with the line your customer support rep wanted checked upon the switch but I'm not sure on the specifics of what they seen.
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Andrew Balfour (@Andyyb33) reported@virginmedia Yes I would do that but the Internet is down altogether and it won't connect at all.. im on 4G at the minute
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John Waites (@jr_waites) reported@virginmedia WiFi has been down all morning! Reset a number of times and when I phone I get an automated message saying it’ll be be fixed by 4pm - hardly ideal when you’re working from home. Any suggestions?