Virgin Media Outage Report in Holbrook, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Holbrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Holbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Holbrook, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Mansfield, Kirkby in Ashfield, Sutton in Ashfield, Burton upon Trent, Ilkeston and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Nottingham |
Internet | |
| Derby |
TV | |
| Derby |
Wi-fi | |
| Nottingham |
Total Blackout | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Holbrook, England
Latest outage, problems and issue reports in Holbrook and nearby locations:
-
John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
-
nickih1
(@nicki1712) reported
from
Derbyshire, England
@JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x
-
Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
-
Becks. 🐏
(@BMinion25) reported
from
Derbyshire, England
@virginmedia hello internet is down and has been since 7:15am this morning……
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
-
Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Still bad this evening. Pixelating all over the screen.
-
andrew💫
(@PantherAS90) reported
from
Clifton, England
@virginmedia @rosentweets I’ve also been trying to change my package and the links are dead. Tried to ring to no avail! Awful service
-
kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
-
leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia as usual disgusting service from you guys. Try to talk to someone you pass me on and cut me off. You show a number to call that says it’s incorrect and cut me off. You really are the worst provider in the country
-
James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
-
Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
-
N1CK 4LL666D
(@nick_allgood) reported
from
Derbyshire, England
Waiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.
-
Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
-
Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Yeah that’s what I don’t last night for an hour - and an engineer was booked for this afternoon - who never showed!!
-
Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia was thinking of changing broadband provider today. Well thanks to the poor customer service today you made my mind up . Twice your assistants hung up on me . Hello @VodafoneUK
-
Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia No they were both rude and put the phone down .
-
Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
-
Karen Smith
(@karen_smithxx) reported
from
Derbyshire, England
@virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.
-
Steve B
(@SteveB2Notts) reported
from
Clifton, England
@virginmedia @Virgin Fix PPV Boxing now !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Justin Hams
(@Jace1959) reported
@virginmedia just been on the phone with a broadband issue FOR 45 minutes. Their solution is for my household to connect to the router by Ethernet cables. REALLY !! Now waiting for a manager who is on his lunch break. Take my money without a service
-
Paul Phillips
(@PaulPhill6975) reported
@virginmedia. I have tried unsuccessfully 3 times to cancel my broadband and phone package with you on a number of occasions today, but every time I get transferred to cancellations, the phone rings after waiting a while, then the phone goes dead. Please respond with a solution.
-
panzerfaust81
(@panzerfaust81) reported
@Ofcom Certainly - happy to detail how Virgin are failing to provide the service I am being charged for. Still no snail mail from @virginmedia - again breaking their contractual obligation. I an having to pay for BT wifi due to Virgin's repeated failures which I intend to recoup.
-
Wynts
(@will_fpl) reported
@craigparke @virginmedia I have had a similar situation using Virgin, we got a new router recently which we were told would fix the problem. It hasn't. Our internet cuts out at least once a day, on top of that we have had a letter recently saying our bill will increase by £3.50 a month! Shocking tbh
-
Steve Carman
(@Steve_Carman) reported
@virginmedia hello I want to pay my final invoice but can’t get through to your customer team and I can’t log into my account. Can you help me please? Thanks
-
sof2410
(@sofia18805377) reported
@virginmedia price has gone up again!Already paying an extortionate amount for internet. Can you please explain why you only give new customers good prices but hike up the prices for your existing customers? How can I cancel? Without having to call and be on hold constantly
-
DPH 🥀
(@PoeticJustice23) reported
My WiFi doesn't work like ever @virginmedia Seriously if it was free it would be fine but it isn't
-
kevin cosgrove
(@silverstar23) reported
@TD7080 @smiles333 @virginmedia I must have been lucky asked to cancel they gave me same package from £59 to £37 no arguing
-
paul doyle
(@Pjdoyle) reported
Anyone else losing TV signal with @virginmedia ? If it's not TV it's internet lately
-
charlotte
(@charlot51627882) reported
Been trying to cancel my broadband contract with @virginmedia all week but can’t even get through. Systems down yesterday and one hour wait time today. Seriously?