Virgin Media Outage Report in High Legh, Cheshire East, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in High Legh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in High Legh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near High Legh, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Warrington, Runcorn, Sale, Widnes, St Helens, Salford, Wilmslow and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
||
| Stockport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near High Legh, England
Latest outage, problems and issue reports in High Legh and nearby locations:
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Jane
(@j_roddy) reported
from
Urmston, England
@virginmedia who do I complain to for poor customer service? The consultant laughed at me, spoke over me, told me to stop talking and then put the phone down on me...I think you need to address your customer service training.
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colin paul henstock
(@beefstock3) reported
from
Manchester, England
@virginmedia so I pay £140 per month for your gig 1 broadband yet it’s been slow for last 3 weeks and the last 24 hours I had no internet full stop so how will you resolve this please.
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Timothy Haines
(@Timuslloyd) reported
from
St Helens, England
And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.
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Jon Rebbeck
(@bigghandsltd) reported
from
Manchester, England
Dear @virginmedia I contacted you over 9 days ago, you quickly responded to take my complaint off social media but didn’t reply to my response. Your service is diabolical! £55 per month for a poor #broadband service @VirginMediaNews #ripoff @BroadbandCensus
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Jane
(@j_roddy) reported
from
Manchester, England
@virginmedia Nobody has replied to me, very poor service to a customer that has been with your company for 15 years
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homer t bugga
(@buggadog) reported
from
St Helens, England
@virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?
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Dave
(@twiddlemeister) reported
from
Cheadle Hulme, England
I think @Cosatto_Tweets has to have the worst customer service I’ve ever experienced. And I’ve rung Virgin Media a fair few times.
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Wesley Bennett-Pearce
(@wesleypearce) reported
from
Salford, England
Hey @virginmedia - third long-term outage in as many days in my area. What is going on and why is it impossible to talk to someone? Each time you triumphantly announced it’s fixed, something else breaks? This is unacceptable and your comms with customers is poor. #virginmediadown
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Kristoffer Tsinontas
(@krisminime) reported
from
Stockport, England
@virginmedia This texting service is absolutely dire. Random disconnects. New people don’t have the chat history. Being passed between dependents constantly leading to 10+ hour waits. I don’t want to sit on hold on the phone. Can someone DM over Twitter instead?
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
Mmm @virginmedia wifi down again for the third day in over a week. Any chance anyone can help here
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Wesley Bennett-Pearce
(@wesleypearce) reported
from
Salford, England
@virginmedia Thank you. This is the 4th fault in as many days. I’m sure it will come back soon, but repeated loss of service is incredibly disruptive when we’re all trying to work from home during the new lockdown.
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Jürgen Plop
(@chodo_baggins24) reported
from
Warrington, England
Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed. 3rd time in a week @virginmedia 3rd time in a week
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Michael Vix
(@DallasCowboysMV) reported
from
Atherton, England
@virginmedia internet down for me. Your tests keep failing and now it’s telling me you can’t run anymore tests until tomorrow. Engineers visit page crashed as well 😡
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Tracey Cookson
(@cooki40) reported
from
Sale, England
@BBCWatchdog @BBCTheOneShow Completely agree @virginmedia are the worst!! After over 4 years they charged me to leave!! Terrible service all round #treatloyaltylikeroyalty
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Yes so I can expect 24 hr loss of service. 2nd time in a week. What remuneration are you offering for this loss of service?
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The SkulkingLoafer
(@skulkinloafer) reported
from
Manchester, England
@virginmedia I’ve been waiting since 15:30 for someone to come back to me via your chat service. You claim it allows me to get on with the rest of my day but it also means it takes me about 3 days of dedicated screen time to get a response?
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Sibley14
(@sibley14) reported
from
Stockport, England
@virginmedia Can’t stay connected if there’s no signal! #Stockport #virginmediadown
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Enda Burke
(@endaburke81) reported
from
Manchester, England
Blimey yet again @virginmedia is down in Manchester :-(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Najinder Mahal
(@NajinderMahal) reported
@virginmedia Yes I have But having 48 hours without a connection due to your mistake is not acceptable. Especially in these difficult times where we have had to work from home. You should have gone the extra mile to sort this out, as it was no fault of mine, and being a loyal customer
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Darran Jones
(@RetroGamer_Daz) reported
@Stupacabra @virginmedia Yup it’s pretty poor. It’s obviously an accident but why care about that when you can take £80 off a pensioner.
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Incompetent Heroes
(@IncompHeroes) reported
Big thanks to everyone who came to the stream and suffered through my terrible internet. I'm going to have to contact @virginmedia tomorrow, and if they think that just resetting the router will fix it THIS time, I may go insane.
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Darran Jones
(@RetroGamer_Daz) reported
My 77-year-old mother has run up an £80 phone bill by accident because she didn’t realise she was using data. Told @virginmedia that it was an accident (her last three bills have cost nothing) and they simply don’t care because she wasn’t logged as a vulnerable customer. Classy.
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Gesh
(@Gesh_Mo) reported
@virginmedia 21 minutes on a call with customer service and then cut off. Seems to happen often. Wifi is not working again. It rarely works.
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Jason O
(@jayjay496) reported
Hey @YodelOnline any chance I can get a number to speak to a person instead of live chat where i get lied to when my parcel arrives. Youve had my router and @virginmedia box since Saturday and still not delivered. This means I can’t do my job! @virginmedia can u help escalate?
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epik faxs
(@EpikFaxs) reported
@virginmedia nah wtf it wasn't working until a bit past 2 and now it's not working again
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Luke_Turner.42
(@LukeTurner421) reported
@virginmedia @meetinthewired i’m having the same issue please fix it
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Lisa 💙
(@lisasli66) reported
@leonagraham @AutyWarriorMum @virginmedia I lost about 2 weeks of work time a couple of years back and over 30 hours overtime 2 weekends and never got anything back from them! It was so frustrating so know what your dealing with sadly
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Kara Jane Adams
(@Ghost_In_Exile) reported
@RetroGamer_Daz @virginmedia Every business has a duty of care to protect vulnerable customers, whether they are logged as such or not. Otherwise they are no better than those who would seek to scam the elderly. @virginmedia you call this customer service?