Virgin Media Outage Report in Haverhill, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haverhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Haverhill, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Halstead and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Halstead |
Wi-fi | |
| Halstead |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haverhill, England
Latest outage, problems and issue reports in Haverhill and nearby locations:
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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gary forster
(@garyforster1) reported
from
Newmarket, England
@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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alliorton
(@alliorton) reported
from
Milton, England
@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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gary forster
(@garyforster1) reported
from
Newmarket, England
@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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betty bot 3000
(@bettinalatomtom) reported
@virginmedia pls help i am trying to cancel my contract as I am moving house and been on hold for 30 mins. Is there another less painful way to do this?
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protexxi
(@protexxi) reported
@virginmedia just changed my is to you guys my current service was scheduled to be termanted tomorrow got a phone call today telling me you won't install untill the 1st September, I require Internet access to work less than 24 hours notice is unacceptable and has left me stuck
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betty bot 3000
(@bettinalatomtom) reported
@virginmedia pls help I am trying to cancel my contract as I am moving house. Been on hold for 30 mins/eternity. Is there another less painful way to do this?
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Rahat Hussain
(@RahatHu64901134) reported
@virginmedia @jet2tweets Absolutely unacceptable. my complaint C-150522192 has been closed without even speaking to me. It is not resolved and I am £15 pounds disadvantaged per month. Had sky for 15 years they never dealt with customers like that. Absoltely shocked with standard of company like virgin.
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Hazel
(@halobabeee) reported
@virginmedia Almost a week since I’ve tried to get help… still nothing…
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Adrian Bunn
(@AdrianBunn) reported
@virginmedia you have destroyed my lawn installing my broadband. I’ve now submitted a complaint online, done a live chat and been stuck on the phone forever. Please take accountability and fix the problem you’ve caused!
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Art
(@art_renewed) reported
@virginmedia why is it that you can't supply a new router to me to replace a broken one without an engineer visit unless I agree to DOUBLE my monthly payment for a service extra I dont want? Is extortion your new way of making money?
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
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Del Forryan
(@DForryan2) reported
@virginmedia Our Wi-Fi cuts in and out and is lost altogether at least 1 day a week. Your automated phone service suggested there’s no fault (I did have Wi-Fi at that time) and cuts me off. Can’t speak to anyone about intermittent coverage.
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Rahat Hussain
(@RahatHu64901134) reported
@virginmedia @jet2tweets Absolutely disappointed. my complaint C-150522192 has been closed without even speaking to me. I am £15 pounds disadvantaged per month. Had Sky for 15 years they never dealt with customers like that. Absoltely shocked with standards from company like virgin