Virgin Media Outage Report in Halling, Medway, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Halling, Medway, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Dartford, Maidstone, Tonbridge, Grays, Erith, Borough of Thurrock, Gravesend, Rochester and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Gillingham |
Internet | |
| Dartford |
Internet | |
| Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halling, England
Latest outage, problems and issue reports in Halling and nearby locations:
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia Your customer service is the worst I have seen
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening
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Gerry
(@guinnessaddick) reported
from
Dartford, England
@thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.
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LES ⚒
(@PL13Les) reported
from
Sutton at Hone, England
What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.
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Justin 🇺🇦
(@J4Y_DEE) reported
from
Gravesend, England
@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Nigel Rumsey
(@nigelrumsey) reported
from
Gravesend, England
@virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Mara
(@Bob_Maru) reported
@virginmedia what a contrast in service. Mobile issue - listened, helpful, listened. Broadband issue, read of the script, talked over me, didn’t listen. Very quick to send out surveys usually, nothing today and no supervisor available, conveniently. 👍🏻mobile 👎🏻broadband.
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Jay George
(@_JayGeorge) reported
@virginmedia 4. I’d already been charged ~£40 for April for—at this point—a non existing service. Found a much more competitive package at Vodafone and signed up. I’ve been trying to cancel my Virgin package today and I’m being told that my last day will be 12th May…
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Juan Smitos
(@JuanSmitos) reported
@virginmedia once again, utterly disgraceful customer service. Why is speaking to anyone of relevance like getting blood out of a stone. Another CISAS complaint incoming. Would be so much easier and cheaper for you just to address the issue at hand.
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Jay George
(@_JayGeorge) reported
@virginmedia horrific customer service over the last few days - Totally incompetent representatives that do not have the power to refund a dissatisfied customer - promises to call back that never happened - dc me 2 days early from old house - service doesn’t work in new house
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david coe
(@thecoemy_ster) reported
@AskPS_UK hi there sorry to bother you , but I’m having major issues with my PS4 I do a network test and I keep getting PlayStation network failed . I do have a new virgin media router but they have assured me that the issue with the smart Wi-Fi has been resolved , so no idea ???
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Ffy S ❤️🏴❤️🐘❤️🌻
(@FfyX) reported
@virginmedia Please stop asking me what I’ve done…I’ve written twice to Virgin Media, I’m not prepared to spend time hanging on a call only to be cut off. I’m done with WA chat. Just CANCEL my contract and stop harassing me for money, please. Thank you.
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Ant
(@AnthonySwinhoe) reported
@virginmedia Can you supply an email address to make a complaint
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Matt 🏴🇬🇧🌍
(@Coventrian7) reported
@virginmedia I have an ongoing bill / contractual dispute. Non collection of equipment just adds to the issues
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Joe McFadden
(@JoeMcFadden90) reported
@virginmedia Terrible still no tv or broadband
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Jonny Wood
(@wood_jonny) reported
Really disappointed with @virginmedia WiFI installed in a small, new build and the signal doesn’t even reach the first floor. No support offered, other than trying to get an extra £5 per month from me.