Virgin Media Outage Report in Erith, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Erith, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Erith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 27: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Erith, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Barking, Islington, Hackney, Ilford, London, City of London, Brentwood, Shoreham, Croydon, Newham, Romford, Enfield Town, Harringay, Chingford and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Barking |
Internet | |
| Islington |
Wi-fi | |
| Hackney |
TV | |
| Ilford |
Internet | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Erith, England
Latest outage, problems and issue reports in Erith and nearby locations:
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Wesley Hammer ⚒️
(@CouchPotatoUK) reported
from
Romford, England
@virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia Will this issue be resolved today
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Swami
(@swami102) reported
from
City of London, England
@virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia If you were sorry, this issues was fixed long time ago…
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the world's most copied Edward Moore
(@edshots) reported
from
Bromley, England
@virginmedia The next slot was 28th April which I would not be in and so have taken 5th May. A loyal customer of about 12 years this a complete let down after arranging today from a previous cancellation on your company's part.
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks
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Steve wilson
(@muzzlejuice) reported
from
Sutton at Hone, England
@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
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Dreamboat
(@dreamboatsings) reported
from
Tottenham, England
Our @virginmedia internet goes down ALL THE TIME and it's been off for over a week and I'm nearly out of data so with my dying breath I curse Richard Branson.
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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the world's most copied Edward Moore
(@edshots) reported
from
Croydon, England
@virginmedia failed to turn up today for the rearranged date they couldn't make two weeks ago. Just turn up tomorrow, I shouldn't need to call you as it'll be the Edward Moore in Croydon you let down today.
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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Dreamboat
(@dreamboatsings) reported
from
Tottenham, England
@virginmedia It happens every month at the moment. My housemate spoke to someone on Wednesday (as it is his account) and they said it would be active by Thursday and it's still down.
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Ritch Zablan
(@blue_murdock) reported
from
Camberwell, England
@virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?
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S
(@MSROPER10) reported
from
London, England
@virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott S
(@sasmojo) reported
@virginmedia I spent an hr of the phobe with a very inexperienced customer service rep, who striggled to understand the issue he was looking at and eventually transfered me I assume as I was peft on hold with no explantion.
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Adam
(@BennyHillsSon) reported
@virginmedia I constantly keep having internet drop outs and intermittent issues with virgin media in my area, I wish to cancel my contract because Im not getting the service I was promised
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rachael hagar
(@rachturner22) reported
@virginhelp @virginmedia Heard it before there cancel again 3rd time
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Alessia
(@ALE55IA20) reported
@virginmedia @mrmerv77 In OX1 Oxford and WiFi is also not working at all at the moment. Trying to check the service in my area but the page won't even work
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Montmorency
(@Montmor91327024) reported
@virginmedia are there broadband outages in the OX2 area of Oxford currently? We were told they would be fixed by 5pm today but it's still down. Now you're saying will be fixed by 10am 13th January. What on earth is happening to your service at the moment?
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Glen R
(@GlenR013) reported
@DarthMathew_ @virginmedia The times that @DarthMathew_ is accurate. it is clockwork. So when it comes to hub updates, are we notified prior to these happening to make sure we are not working on important stuff when this happens?
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Lisa O'Donovan
(@DonovanLisao) reported
@virginmedia why is the service so bad when I have recently upgraded my service it’s worse now than on the older box
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Nick P
(@earlofmarl) reported
Is it just me or have @virginmedia got a problem synching their visuals with their audio on BBC One Ten O'clock news tonight? #outofsync
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RichardBransonisaknobhead
(@Richard52731865) reported
@virginmedia i tried to upload a screen shot to this tweet showing my speed test, but couldn't cause the upload speed was so poor
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gareth drew
(@biddescombe) reported
@virginmedia To add context to my enquiry,the family member is in hospital,i rang up to add Call divert to the home package,the person i spoke to added call divert to home package but it`s due to start in February,i need call divert NOW so i want to cancel call divert. thanks