Virgin Media Outage Report in Eastham, Metropolitan Borough of Wirral, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eastham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eastham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Eastham, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Ellesmere Port, Runcorn, Widnes, St Helens, Prenton, Birkenhead, Upton, Queensferry, Chester and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eastham, England
Latest outage, problems and issue reports in Eastham and nearby locations:
-
Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
-
Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way
-
Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
-
Colin
(@ColinBe76578911) reported
from
Liverpool, England
@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
-
Kevin Saunderson*
(@kevsauno) reported
from
Liverpool, England
@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
-
Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
-
zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
-
Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
-
Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
-
zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia you are so crap we don't pay you to keep having problems daily
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia fix ur awful service!!!!
-
Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
-
Josh
(@Parleyyyyyy) reported
from
Liverpool, England
@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
-
Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Brian Ging
(@brianging) reported
from
Ealing, England
@virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.
-
Alex Mayhook
(@AMayhook) reported
Why do @virginmedia make it so hard to cancel your broadband? I’ve tried to call so many times to cancel ... Mediocre internet with bad customer service let me leaveeeee
-
David Coates
(@coatesyd) reported
@virginmedia twice now I have sat on hold for an hour to speak to someone about my constantly slow WiFi for the phone to be answered and to hear 'the other person has cleared'. Can I arrange for someone to call me?!?
-
Jennifer Wilson
(@Saoirse4823) reported
@virginmedia @virginhelp I submitted a complaint in November and Im being overcharged. I’m owed £60 in refund and my bill should have gone down. Neither has happened even though it was promised. No one has even acknowledged the complaint or looked into it. Phone wait times are more than an hour.
-
Phil
(@pmyrps) reported
@virginmedia I received an email describing the resolution. I replied saying the resolution didn’t address my complaint.
-
Mark Doig
(@MarkDoigFC) reported
@virginmedia Yet more outlay because the router is too weak. I'm still not sure that it will solve the initial problem because other people that I know are having problems with your services.
-
Christina Bailey
(@Tinabailey4) reported
@virginmedia Could you just send me a number or a link to cancel the contract. Obviously you just want our money but not provide the services we pay for
-
Andy Watson
(@AndyWatson97) reported
@virginmedia Done that I know there’s a issue what is it ?? and 10pm to be without any phone broadband or tv ?!!
-
Phil
(@pmyrps) reported
@virginmedia I then received an email 28 days later saying the complaint to be closed as I hadn’t responded!
-
The Great Valerio 🕶
(@the_rope_again) reported
@BertrandRustles @virginmedia Cable stapled to my neighbour's fence, shattered brickwork drilling through my lounge wall and a dab of Pritt stick to hold the cover. What we used to call 'training issues'.