Virgin Media Outage Report in Crowthorne, Bracknell Forest, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crowthorne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crowthorne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Crowthorne, Bracknell Forest, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Camberley, Aldershot, Guildford, Farnborough, Bracknell, Woking and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Slough |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crowthorne, England
Latest outage, problems and issue reports in Crowthorne and nearby locations:
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
Getting a bit fed up of @virginmedia marketing calls that just hang up when I indicate I’m not interested - not even giving me the chance to opt out - #GDPR rule breaking....
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..
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MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Soph
(@daddysdahmer) reported
from
Reading, England
@virginmedia internet keeps dropping out in RG30 and then completely went. No issues showing on your site. Tried restarting router but still no internet!!!
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
Quite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@AlexPAshton @virginmedia Oh gosh that’s pretty bad haha! Waking up to that in the garden or arriving home would be pretty weird
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
The @virginmedia amazing service continues, pay £13.99 for a film that you cannot watch due to technical error 🙄 look online, seems common & responses unhelpful, hurry up @SkyUK & get faster broadband here so I can switch!
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🐂🐳Malcolm 🐻🔫🟠
(@MalcolmDGama04) reported
@virginmedia Yes issues with the area. But can't provide an update. When will it be fixed ?
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Fiona
(@FionaFiChis) reported
@virginmedia Awful.....still not fully resolved. Woest customer care ever
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Benjamin Lee
(@LeeBenjamin_) reported
@virginmedia I’m a new customer a only joined last week but found a better deal on your website tried to move to that deal but there doesn’t seem to be a way
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Richard Wallace
(@rwallace1981) reported
@virginmedia It was the retention team I had issues with, I spoke to 3 different people who advised they would cancel but never did then another bill came in. The fourth agent did cancel it and advised he would start refund process but never did. Promised emails would arrive never did.
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Ryan Broad
(@RyanBroad23) reported
@virginmedia So if they cancel, wait, then come back they would get a new deal as a new customer? Come on, make it make sense! I have had to ring up every time is my point also, promised a call back twice, yet received nothing.
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Benjamin Lee
(@LeeBenjamin_) reported
@virginmedia I’ve tried both trying to get the price quoted on the website but there coming back saying it’s alot more expensive. Seeing if anyone can help before I leave Virgin Media
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ً ☻
(@CLEMlROH) reported
@virginmedia thank you!! it’s just that we obviously have no wifi for a couple of days and whilst we’re waiting for the new one to arrive we have nothing to do & i’m on vodafone and my signal is so bad 😣😣
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Laura Shipler Chico
(@ShiplerChico) reported
@virginmedia Ok thanks for letting me know what to expect. Will we be getting compensation/refunded for this time when our internet is not working? I have a three day all day online meeting this week and have had to relocate to make it happen
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Marrianne H
(@Mazzykh) reported
@virginmedia I know from local Facebook pages I'm not the only one who is having issues
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Rachel Levy
(@racheldlevy) reported
@virginmedia Yes, I need help. Whatever was done following my webchat last night did not work. I still have no services