Virgin Media Outage Report in Clayton le Moors, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clayton le Moors, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clayton le Moors and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Clayton le Moors, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Clitheroe, Burnley, Rochdale, Rossendale District, Bury, Blackburn, Accrington, Chorley, Oswaldtwistle and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Clitheroe |
Internet | |
| Burnley |
Total Blackout | |
| Rochdale |
Internet | |
| Burnley |
Internet | |
| Rochdale |
Total Blackout | |
| Burnley |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clayton le Moors, England
Latest outage, problems and issue reports in Clayton le Moors and nearby locations:
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬
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ArmElec
(@ArmElec_co_uk) reported
from
Colne, England
@virginmedia Yes, can someone please help it has now been 12 working days since my devices were received by VirginMobileRecycle and still no payment...
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Melanie Sackfield
(@mel_sackfield) reported
from
Rochdale, England
@virginmedia I am unable to contect to our broadband service either wired or via WiFi (rebooted a number of tunes) shocking service as the “contact us” services are not available. Looking to move provider.
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Michael Parkinson
(@mikeyparkinson) reported
from
Burnley, England
@virginmedia I have and it says no issues... It was off this AM
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Laurence
(@LaurenceBoom) reported
from
Colne, England
@virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.
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Keith Calderbank
(@kjcpne) reported
from
Walton le Dale, England
@virginmedia Made a written complaint 25th Jan, one attempt to try and ring me. Very, very poor customer service! Cannot speak to complaints department! Very poor!!!
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.
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Marky T from We Are G4m3rs
(@oO_MarkT_Oo) reported
from
Burnley, England
@virginmedia please can you tell me the service status on BB12 7DF. My speeds are non existent and your service page on the website is down.
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Jon Wiggans
(@Wiggy84) reported
from
Bury, England
@virginmedia hi we haven’t had WiFi for days now, I’ve checked on your website if there is any problems in our area but there isn’t any, I feel I message you every couple of months regarding issues with our WiFi connection.
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Lisa Patel
(@Lisa_P117) reported
from
Horwich, England
@virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!
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Gareth Beck
(@BeckGareth) reported
from
Burnley, England
@virginmedia gone down in BB10 again
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs
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Sally O'Donnell
(@SallyOdonnell) reported
from
Burnley, England
@virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.
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Mick
(@The_MJ_Maher) reported
from
Horwich, England
@virginmedia Numerous times. Internet constantly dropping out. Every day for the last week. Nothing coming up on the service checker.
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My name is Michael
(@Horwichbloke) reported
from
Horwich, England
@sinners40 @virginmedia As soon as I saw an engineer messing about with the service box in front of my house, I knew I'd be in trouble. Supposed to be a upgrade to my service. Going well isn't it!
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Nadeem
(@nadeem030986) reported
from
Rochdale, England
My internet is not working and why do I have to wait 17th April but it ok for you take money out my account for service you have failed to provide @virginmedia ol162jz 96
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Lloyd
(@JL4376) reported
@virginmedia I’ve just reported it to you, so please ask them to update the status on the service status page so we can have estimate of when fixed. There is no other way to report it
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lia
(@liagrimshawx) reported
@virginmedia is your service down? I can’t make calls, answer them or use my data?
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Barnold
(@Ben16349164) reported
@virginmedia They probably did mention it but I can’t remember, and I just know it won’t happen. Almost a full week with no services whatsoever. Im over it. I’ll probably just cancel my direct debit and continue using my mobile data as a hotspot. Less problems with that.
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Scot Wilson
(@Scotw57) reported
@virginmedia No, simply told there is nothing which can reduce the price. Having been a customer for 16 years and never missing a payment it is a bit of a joke as I could get it cheaper as a new customer, infact I could get more services
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Steve'O
(@StevieWoodLFC) reported
@virginmedia can I have some help? Tv is not working, internet also
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Alex 🏳️🌈
(@hushthewarmth) reported
@tompeck @virginmedia Temporary fix, but you should be able to turn off the 5g band in settings
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Jonathan Lloyd
(@JL4376) reported
@virginmedia No it’s not, but it’s happening in other households too. And the service checker number confirms there is an issue
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Jonathan Lloyd
(@JL4376) reported
@virginmedia Ha! No, your customer service is as rubbish as your internet service. So please ask them to update the status
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Stuart Mackinnon
(@SAMackinnon) reported
@virginmedia Hi, outages across phone, TV and broadband for weeks now in G14. Very difficult to speak to anyone about difficulties or get firm timescales about resolving issues. What are your plans for fixing these ongoing problems?
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Tony Sutton
(@tony_sutton) reported
@tompeck @virginmedia Old SIM card that doesn't fully support 5G?