Virgin Media Outage Report in Clayton le Moors, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clayton le Moors, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clayton le Moors and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Clayton le Moors, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Bury, Burnley, Rossendale District, Accrington, Blackburn, Rochdale, Clitheroe and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Bury |
Internet | |
| Bury |
Internet | |
| Burnley |
Internet | |
| Bury |
Internet | |
| Bury |
Wi-fi | |
| Rossendale District |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clayton le Moors, England
Latest outage, problems and issue reports in Clayton le Moors and nearby locations:
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Richard Hughes - TWM.News 🇾🇪
(@R1chardHughes) reported
from
Rochdale, England
Down here too in Manchester/Lancashire. #virginmedia
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Dawson
(@AdeyDawson) reported
@virginmedia Tried. Got put on hold for over an hour. Got in touch with you. You told me to cure the problem by giving you a call. They should get the social media team laying the cables because you are really, really good at digging yourselves into a hole.
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Gill Thurgood
(@gillthurgood) reported
@virginmedia 1) Didn’t phone within 4 hours so called back. Told someone would phone Sun to make an appt. not satisfactory as husband has heart op next week & we have to isolate. Guy told me to Get a grandchild in to see technician. Obviously no idea what isolation means. Dreadful service.
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Gill Thurgood
(@gillthurgood) reported
@virginmedia 2. Been customer for 12 years so asked to be put through to cancellations as was so upset at such callous treatment. Scott the magnificent in cancellations (Swansea) sorted my router problem out and offered us a more generous package. Thank you Scott - you are a star
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Salith the ANTIFA Samurai Skunk (🦨) ACAB!
(@salithtaydan) reported
Virgin media in Sheffield has just totally died and their service status page says everything is fine. @virginmedia any answers as to what is going on?
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♡ Melli ♡
(@__Melli__) reported
@virginmedia The guy on the phone has also reset our router as our WiFi upstairs is **** he said the WiFi settings were wrong and has reverted them back.. Its worse now than before!!
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JAB
(@JustinAB1972) reported
@virginmedia Is that other customers? Is that not passing the buck? It’s your software and network shouldn’t you be the experts?
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Gill Thurgood
(@gillthurgood) reported
@virginmedia Just sent you second tweet and Scott solved my problem when your tech dept couldn’t even be bothered to talk to me. He was professional and a true hero. Cannot tell you how stressed I was and how disappointed that that’s how you treat a customer of 12 years and elderly
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Donna Jasiewicz
(@Dondonzjazz) reported
@virginmedia Thank you for quick reply, I feel like the only calls to my landline these days are fraudsters and just hung up then felt rude!
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RuhanPlayz
(@RuhanPlayz) reported
@virginmedia I need help upgrading my current sim offer but have a few questions but can’t find a live chat option, could you message me or give a link for live chat
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Chris Wright
(@cwright3112) reported
@virginmedia The team have advised 5 working days, its a technical virign mobile error, my account and number have been deactivated. I have no more to go off, I'm looking for a way to escalate this, I've just been left in the dark. Any help is much appreciated.