Virgin Media Outage Report in Bickenhill, Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bickenhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bickenhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bickenhill, Solihull, England
The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Redditch, Walsall, Nuneaton, Bedworth, Royal Leamington Spa, Solihull, Sutton Coldfield, Warwick, West Bromwich, Kenilworth and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
||
| Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Coventry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bickenhill, England
Latest outage, problems and issue reports in Bickenhill and nearby locations:
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia not sure if you can help my reception on my virgin mobile has dropped out at this time the last 2 days, is there problems in my area? #virginmobile
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia Hi I’ve done and also turned on WiFi calling as that’s the only thing that works, signal still really low
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Ian Duffy , (Goonerian) 🔴⚪
(@goonerian22) reported
from
Nuneaton, England
Powercut in #nuneaton #camphill in the afternoon and now @virginmedia has gone down night wat ******** going on !!!
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dpaudio
(@dpaudioUK) reported
from
Birmingham, England
Well after 2 months of broken internet, it was fixed for almost 2 weeks now it's gone again. Fix date is 16th Nov and yet they still charge full price... @virginmedia
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia had a broadband outage yesterday and now my tv connects to the internet, my amazon devices connect to the wifi just fine, but my phone and tablet won’t connect, keeps saying the password is wrong, but my echo is connected fine using the same password!!
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
We've also had intermittent Internet today. I can't face another hour being kept on hold. Can you expedite a solution to our problems? #virginmedia
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade
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Seánna Holland
(@seannahj) reported
from
Kenilworth, England
@virginmedia so current outage in my area and predicted fix time is 4pm tomorrow??? Surely that can't be right?
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Jason Hannon
(@Jasonhannon85) reported
from
Solihull, England
@virginmedia It’s saying service is fine but I still have no reception so can’t receive calls
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Rob
(@Rob_Hallmark) reported
from
Birmingham, England
@virginmedia hello. Since I signed up in may I have never been able to log into my account. I never received the welcome email etc so don’t know my account or customer number. I have tried calling and they said they resent the email but nothing. What can I do?
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Kieron Conroy
(@kieronjconroy) reported
from
West Bromwich, England
@virginmedia Got my hub3 today.(new customer), Everything all connected but only got got solid Wi-Fi signal and the green flashing light. Checked multiple times over. Tried to talk on live chat and no one replying!
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@virginmedia Yes, I did this and it hasn’t reset, the wifi name is coming up the same as well as the guest network I set up, and I can’t access the website for the hub either, it won’t load at all! Ran a test and it says theres a problem and that you’re working on it but not what or how long
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia trying to speak to someone about our constant internet problems ! (B31) On hold and automated messages 🤬🤬 Funny how I got to speak to someone a month ago when I upgraded some services. Product and service still shocking ! 🤬😢
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Mad Dog Malcs 🇬🇧
(@MadDogMalcs) reported
from
Birmingham, England
@virginmedia Every time I see these adverts I just laugh, but the sad thing is it isn’t funny paying for a service that constantly disconnects, stutters or is generally inconsistent. Your latest ad slogan ‘stay connected’ is a joke, and your email security is archaic, it’s equally laughable.
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Virgin Media goes down at least every two weeks. When customers are paying for a service, it should work.
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Leyton Jordan
(@Leyjay17) reported
from
Birmingham, England
@virginmedia Still can’t speak to anyone !?! Get answer message and automated help and told to turn on and off!?! Then call ends ?!? 🤬🤬Expert advice !! 🤬🤬
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Caroline
(@kittykaz13) reported
from
Birmingham, England
@GardenCity_Mark @virginmedia Just to let you know Mark, if your mom is considered vulnerable, the law now states that broadband companies must give priority for fixing issues like this, as it’s often their only or main form of communication. Just in case you encounter problems on Friday
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Thomas Thomson
(@Thomo993) reported
from
Birmingham, England
@virginmedia morning, have had no broadband now for 24hrs, shocking service, when will it be sorted??
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💎 ACT 2
(@_auralaura_) reported
from
Birmingham, England
Has Virgin Media just gone down for anyone else?
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JArnie
(@ja2xarnie) reported
from
Birmingham, England
@virginmedia No issues flagged. Your technical support couldn't find them either. Broadband OK now but no phone line
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mundo2
(@mundo2) reported
@virginmedia As a communications company it's unbelievable that you don't even have a proper queuing service on the phone to tell you average wait time or where you are in queue.
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ProfManhattan
(@avbains) reported
@virginmedia It was Brand new. I've googled seems hundreds of people have problems with Superhub 3. I've also ready Superhub 4 is buggy too. Now they're asking me to reset, which I've already tried but will go through the motions and do it again.
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Steve Gillen
(@steveg01) reported
@virginmedia I have spent hours trying to contact Virginmedia today, including getting thoroughly lost in that rabbit hole you call a website. I need in these difficult times to reduce my costs and remove some services before auto renewal on Thursday... help, what can I do?
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Dafadau
(@dafadau) reported
@virginmedia You are customer services, and you're saying you're unable to tell me if you have problems on your own network?? You could literally write any old nonsense on your webpage.
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me
(@Vee_Arr) reported
1) = happy @thameswater customer. 2) = very angry soon-not-to-be @virginmedia customer who is now very vocal with anyone she talks to about how rubbish VM are and to avoid with a long barge pole 👏🏻 🙄 #CustomerService #virginmedia #avoidliketheplague
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Stuart Bishop
(@stuartb67) reported
@virginmedia services down again in M19, second day in succession, half a dozen times over Xmas period...understand ‘things break’ but expect them to be fixed for longer than 24 hours at a time...
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ProfManhattan
(@avbains) reported
Internet's been down for 2 weeks. Brand new Superhub 3 has rebooted 2-5 times every hr since its plugged in FIVE days ago. Moumita @virginmedia got me to connect via ethernet cable. Still no joy. 6 hours into the call, he's asked me to turn on Wireless optimization???!!! WTF?
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Duncan
(@iDunkz96) reported
@virginmedia is down again in our household... can’t even call someone because they don’t pick up the phone... this has been happening every since we got the new hub 4.... will be looking into changing this provider ASAP!!! #virginmediadown
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catherano
(@catherano) reported
@virginmedia hello, I logged a complaint nearly two weeks ago. Please may I receive a status update as I haven’t received an acknowledgement yet?
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newhabits
(@newhabits1) reported
Why are @virginmedia charging us 3 months payment when we cancel our Virgin Business Account? It’s appalling. We’ve been with Virgin Business for 4 years and the service has been less than mediocre. #mediocre #poorcustomerservice