Virgin Media Outage Report in City of Leicester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of Leicester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of Leicester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near City of Leicester, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Melton Mowbray, Leicester, Coalville and Hinckley.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Wi-fi | |
| Melton Mowbray |
Internet | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
Wi-fi | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of Leicester, England
Latest outage, problems and issue reports in City of Leicester and nearby locations:
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia I rang Virgin again after work, redirected to technical advise, done some things from his end and he said it would settle down and be just fine .... the internet is dropping off just the same, no improvement
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@grayomtb @plusnethelp These broadband providers should be made to repay people for such poor service... I have constant issues with @virginmedia ...
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Tiger Sue
(@MYLA5TROLO) reported
from
Blaby, England
@virginmedia No, never been asked before. And the advisor said ‘within 4 hours’, engineer turned up today, I’m not there! He said they don’t work Sunday anyway. Advisor needs some re training.
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
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Yv
(@yogi7592) reported
from
Leicestershire, England
@virginmedia been on live chat hold for nearly 30 minutes and it’s still saying 45 minutes wait as it did at the start. Not very good customer service since pandemic.
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@timofnewbury @virginmedia there is an outage here in middle england 16:00 ETR
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia It said Internet not working and to stick cables in which I did and then it said it was fixed like magic but its not ... still not working
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Christopher Hallick
(@ChrisLonelyguy) reported
from
Leicestershire, England
Come on @virginmedia I'm again being plagued by #fake #scam #fraud calls on landline. I'm not registered anywhere and on blocked lists. There's auto diallers i believe but operators should be cracking down on this.
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia If 8 of your operators and an engineer cannot fix my Virgin Broadband I dont think the forum is going to do a lot unless they come to my house and repair it
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
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Nimfresh.exe
(@NimeshDave7) reported
from
Leicestershire, England
@virginmedia @vmbusiness why does my RTC internet connection disconnect every hour and connect 10 seconds later? It’s been happening for weeks, every hour it will go down for 10 seconds then reconnect??!?!? It’s problematic for my work!
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia So let’s think about this, I have a hub, it’s in one room, I have numerous appliances which run of Wifi, which are portable ie can be used everywhere, but you feel I should only use wired device! Not really selling your service well are you!
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Rachel Biddles
(@rachlb33) reported
from
Glenfield, England
Always good when @virginmedia take your internet down on a Friday to ‘improve the service’ without any warning, when you’re working from home!
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
Broadband has been failing since Sunday, phoned Virgin Media at least 6 times ! Engineer came today said he had fixed it, hour later exactly the same problem. Very poor service and they say I should use broadband less
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia Why would I run a wired speed test when I have no wired appliances? I pay for a wifi service...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Cordy
(@bencordy) reported
@virginmedia It seems to behave like the router is shutting the connection down on devices that are requesting the bandwidth eg work laptops. Had a similar issue with you years ago and customer services put a credit on the account to cover the cost of a third part wifi router to resolve.
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The Green Squid
(@1TheGreenSquid) reported
@virginmedia , area 20 in Brighton still playing up since 31st March. Fine all weekend and then come working day, it goes again. Needs sorting ASAP as our business are losing money and I’m not willing to pay for a service I can’t use. Complaint Ref C-3103211747
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Lindsey Hyland Adams
(@HylandAdams) reported
@virginmedia I’ve tried calling in the morning and still the same issue of not getting through and I’ve tried on line chat
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Kris Chau
(@krishchau) reported
@virginmedia you have called us Sun,Mon & todayx2. We have said we’re not interested on ALL occasions. My husband explained this to your rep just now and he hung up when asked to speak to a manager. We’d like a call from your Head of Customer Service on why you’re bombarding us.
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Paul Breen
(@CharltonMen) reported
As if bad enough not getting to #BALEAP2021 in Glasgow coz of Covid now Virgin Media is down in London.
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Adam Rowney-Pratt
(@adzzRP7) reported
@virginmedia No, I don't want to. I just want to speak to someone or for you to come up with a solution
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Callum Turner
(@ctcallum_92) reported
@virginmedia @VirginMediaCC Absolutely terrible customer service, original install date of 25th of February and still nothing. 5 different people have been out, external install finally done but no updates on the system so just have a wire hanging outside now.
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John Landells
(@jlandells) reported
My @virginmedia Hub 3 is permanently showing an overheat status, and speeds are less than 50% of usual. Virgin Support don't care as long as I can connect to the Internet. Guess I won't get support until it dies (or gets so hot it burns my house down!) 😕 #CustomerSupportFail
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Paul Bradley
(@Paul_Bradly) reported
@virginmedia Would really appreciate a call from your PIC team. Been on the phone to virgin for approximately 5 hrs in the past 5 days, keep getting sent from team to team, provided with different contradictory messages. Installation delayed 6-8 weeks with no resolution provided.
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Fiona O'Raw
(@fionaoraw) reported
@virginmedia I have rebooted the tv and the modem in both my house and my **** and the issue still persists