Virgin Media Outage Report in Kings Hill, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kings Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kings Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kings Hill, Kent, England
The most recent Virgin Media outage reports came from the following cities: Longfield, Maidstone, Royal Tunbridge Wells, Chatham, Gravesend, Coldblow, Gillingham, Dartford, Tonbridge, Swanley, Sevenoaks and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Longfield |
Internet | |
| Maidstone |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kings Hill, England
Latest outage, problems and issue reports in Kings Hill and nearby locations:
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
@SpursAngel50 @virginmedia They have been awful lately with internet connection x
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
@virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Scott Cavanagh
(@scottycav13) reported
from
Sutton at Hone, England
@virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
Ffs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nippy Sweety
(@99frizz99) reported
@virginmedia Help! Help! Help! I am just about to leave Virgin Media . 3 hrs ago I was given a tariff ,I accepted the email has come through and it is more expensive! This has been going on for 2 wks ?!
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Mofasser Arafat
(@ArafatMofasser) reported
@khan250101 wtf is "My Virgin Media" ??
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Shabraz
(@shabrazazad1) reported
@virginmedia 50mins on the phone, and told I will have to wait on hold whilst he speaks to his manager who is in a meeting. Really!!!!! Now cut off but no phone back.# poor customer service
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julie delaire
(@juliestevens2) reported
@virginmedia Yes it says it's fine until I run a check on both my TiVo boxes and both say sorry there's an issue and you're looking into it
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Lanza
(@LanzaGB) reported
- 8 phones calls (No outages/No issues with your router) - Various loop tests. - 1 Engineer to come out and check my lines/hardware - Upgrading to a bigger package (Was advised) After 4 days of this, I'm told there's an outage in my area by a technician. Nice. @virginmedia
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Harryet Howard
(@Harryet_TV) reported
@virginmedia How can you resolve it when virgin refuse to speak to you? My complaint ref is C-0803211127. I have begged virgin to sort it out. It is a waste of my time, energy & money spending hours on the phone calling virgin. I just want it resolved. It is causing me anxiety & stress.
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Pinkcow Carrie
(@PinkiepieCarrie) reported
@virginmedia Yes multiple times, checked all the wires, even rang up for help they seemed like there was nothing they can do
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David Mead
(@DMeadPT) reported
@virginmedia In one of the original phone calls when we discussed the switch. I spoke to a customer service rep and they transferred me to a manager.
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Lucy Mottershead
(@MottersheadLucy) reported
@virginmedia @virginhelp I got a contract with virgin mobile on the 25th of Feb but found a new contract with a different supplier to I called up twice the first time they couldn't cancel it as it was during the 24hr period and then I called up after and said they had cancelled it
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julie delaire
(@juliestevens2) reported
@virginmedia Yes , done all that reset everything and still no difference . Was told it was an area problem that would be fixed by the 8 th ...