Virgin Media Outage Report in Kings Hill, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kings Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kings Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kings Hill, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dartford, Coldblow, Gravesend, Maidstone, Kent, Tonbridge, Chatham, Gillingham, Rochester and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford |
Internet | |
| Coldblow |
Internet | |
| Gravesend |
Internet | |
| Maidstone |
Internet | |
| Gravesend |
Internet | |
| Gravesend |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kings Hill, England
Latest outage, problems and issue reports in Kings Hill and nearby locations:
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Davidp
(@Davidp1103) reported
from
Snodland, England
@virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too
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⚒Mark Sands⚒
(@marksands69) reported
from
Rainham, England
Anyone still having broadband issues with @virginmedia
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Mark Gould
(@yiddo71) reported
from
Rainham, England
@virginmedia what is going on with broadband not working in ME7 area?? Cannot access website either so unable to check status…
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Gingerbread Man
(@bigben9696) reported
from
Rainham, England
@virginmedia no Internet and the website down....have you tried turning yourself off and on again?
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Steve Roots
(@SteveRoots1) reported
from
Royal Tunbridge Wells, England
@virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia When I am advised by City Fibre when the service is going live I will then choose an alternative supplier all of which will be cheaper than Virgin and then advise when I would want your service disconnected
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.
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Scott Wickham
(@Scott_Wic) reported
from
Rochester, England
@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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Rosie ♕☻
(@rosieposexx) reported
from
Tonbridge, England
@virginmedia hello I’m at my grandparents who have virgin as their landline supplier and the line seems to be very temperamental and can go down for a whole day with no dial tone and if you ring them it just hangs up. They don’t use mobile phones and I live far (1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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hari krishnan
(@hari_lhk) reported
@virginmedia @SkyUK Finally @SkyUK was able to solve my problem as committed . Thanks
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GM Mark Howitt
(@MarkHowitt) reported
The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...
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GM Mark Howitt
(@MarkHowitt) reported
The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...
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GM Mark Howitt
(@MarkHowitt) reported
The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...
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Jo
(@anne8622) reported
@virginmedia hi you have already done my switch service from @SkyHelpTeam however my box hasn’t arrived I have now got no broadband and it’s essential
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TBONETONE
(@Tigerdecor) reported
@virginmedia had about a month's worth of decent internet when we signed up with you then since, it's been intermittent ****, we had someone out to change cables,hub, and connectors in the hub on the street and after about 2 weeks of decent internet, were back to intermittent
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Jeff Gilmore
(@jazzyjeff10) reported
@virginmedia So I take it the service engineers are off for the weekend and bank holiday. Really says what Virgin Media think of their customers. No TV services for a week and not even an explanation of what the problem is.
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P. Lenus
(@PLenus42458532) reported
@virginmedia what ******** are you guys doing now , this is the 4th time . can you guys please stop ripping people off and fix your **** ? i have 3 technicians come over so far & nothing gets fixed . all you guys do is delay it so that you can STEAL another months pay .
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Harry Evans
(@hryevans) reported
@virginmedia any idea when my internet will be back up and running. It’s been down for around 28 hours now
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Jot Shoker
(@jot_shoker) reported
from
West Bromwich, England
I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated