Virgin Media Outage Report in Swanley, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, City of London, Poplar, Croydon, Hackney, Dagenham, Newham, Southwark, Waltham Forest, Coldblow, Basildon, Bromley, Orpington and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| City of London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol
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Tony Warren
(@TonyWarren34) reported
from
Bexleyheath, England
@virginmedia We wanted to upgrade our hub due to internet continually dropping out in parts of the house when it previously never used to. Followed the link via @virginmedia app which recommended a new hub. Can't do online have to speak to person but been on hold for 1hr+ 3 times & gave up
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Anuradha
(@fatsherkey) reported
from
Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Yeah when can I cancel my contract?
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia please help distressed customer regarding constant landline calls from scammers with 0161 numbers
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Sam Clayton
(@Samclaytz) reported
from
Whyteleafe, England
What ******** is wrong with the quality keeps going blurry @virginmedia i want my £25 notes back best not stay like this for the AJ fight, got couple hours to sort it ffs
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brendan Kelly
(@Bren_Kelly30) reported
@Seanmaher33 @virginmedia Same here been down since about 12 😣
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Lisa Forsyth
(@LisaBean6012) reported
@virginmedia please can you advise how to speak to someone? Been on hold for 2 hours, and tried the tx service, that says they have no space for new messages. Can you advise pls?
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Steven angel
(@Stevena44372872) reported
@jwalatpops @LisaBean6012 @virginmedia Thanks for the tip, I'll send it signed for, they really do have some of the worst customer service in the UK, it's bonkers for such a huge company to be this consistently poor, it's a shame because thier broadband is the best you can get :(
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Paul Butler
(@PaulWButler) reported
@virginmedia Any update please as my TV keeps losing network signal and when connected it has low signal strength.
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Brian Moore
(@BrianMoore6) reported
@Niall_Lonergan @virginmedia Very slow in Ferrybank now.
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Mechelle Furuhashi
(@chelletothea) reported
@virginmedia can someone help please. Have been asked to email information about a complaint but it’s bounced back saying the email doesn’t accept incoming mail. What email should we be sending this to?
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Stravides Games
(@Stravides) reported
@virginmedia 6 hours from initially calling and resolved by the most helpful lady - Sophie in Customer Retentions Swansea - she was great but why did I have to speak to 8 people to get this level of service?
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Jenny Smith
(@JenniferAnneSm6) reported
@virginmedia It is not resolved. I have spent many hours on the phone to you this past month. I have paid for a service I haven’t got. I will contact the ombudsman now as my next step.
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$BUL
(@BodyULove1) reported
@virginmedia Are you kidding me? No. Nothings in the 'right hands'. I've not got any resolution for 5 days. Only fob offs from your 'team'. I want a resolution NOW
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Derrick
(@BooHaroldy) reported
Has anyone ever managed to get through to @virginmedia customer service? Have been trying for 4 days / mulitlpe times and get cut off everytime.