Virgin Media Outage Report in Swanley, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Newham, Hackney, Poplar, Southwark, Ilford, City of London, Bromley, Waltham Forest, Longfield, Basildon, Dagenham, Godstone and Dartford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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J Λ M Ξ S
(@jamesglynn) reported
from
Camberwell, England
@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@fabsod @virginmedia Disgusting customer services 🤬
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia That number had wait times of over an hour. You still haven't compensated me for my 3 day outage last year. Why should I pay 50pct more?
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
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Graham Smith 🌹🌹🌹
(@Grmbles) reported
from
Camberwell, England
@virginmedia is there anyone who can help with why my internet has stopped working?
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
Service completely down at present again!! So @virginmedia what are you going to do!
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Paul Matuszczyk
(@Paul_Matuszczyk) reported
from
Camberwell, England
@virginmedia what brilliant technology utterly soured by almost comically bad customer service. I say “almost” as there’s nothing funny about taking 5 weeks, countless phone calls, endless hours of online chat & 2 formal complaints to just get my bill right. Not asking much.
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Drëxl
(@PimpOzil) reported
from
Croydon, England
@virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY
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Jazzhk
(@aejazk) reported
from
Bromley, England
@th4tguy92 @virginmedia Do you have the Hub 4. I think it’s a hub 4 is crap or VM engineers can’t control it. Let’s try the number they have given.
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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HowardLeigh
(@BHSnapper) reported
from
Biggin Hill, England
@virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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James Beckley
(@mrjimbecks) reported
from
Sutton at Hone, England
Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia it great to know we pay for broadband & you really struggling to provide! I’ve had speed issues since mid Jan. U acknowledge there was a fault on 8th Feb! Said it was fixed but engineer (who came today) said wasn’t & web page wrong! Won’t be fixed till 15th! Tonight
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ant
(@antonyralph) reported
Hi @virginmedia how do I speak to a human on the phone? We've had major issues with your broadband for a month and can't find anyway to get through to someone. It's more than frustrating! 2mb not 200mb!
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ilva
(@ecce_ilva) reported
@virginmedia I'm sorry, just to be clear - you're saying that you will take £53 from me for a service that you're no longer providing and then refund me £44 of that same money a month later? This was not in any way mentioned to me during my call when I cancelled. 1/2
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👑 CMMB 👑
(@ChamaMayaMB) reported
Virgin Media have the worst hold music… some oontz oontz Joel Corry tunes… it’s making me want to top myself…
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Dave Nash
(@davenash77) reported
@virginmedia So 10 minutes service in any 24 hour period wouldn’t constitute a total loss? Can you stop excluding @Ofcom in your replies as well please? I’d like their clarification on this.
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carolineratner
(@carolineratner) reported
@virginmedia my son (not on Twitter) has had no wifi at the beginning of every month because you’re overcharging him and his mates despite negotiating a new deal. No human to talk to. How can you help him.
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jon price
(@Jonempe) reported
@virginmedia So to raise a complaint I have to ring the same customer services number I’m ringing to complain about!!! I think I’ll just call the retentions team, this is totally unacceptable service. You could always get one of your team to call me to sort this out, not me calling you!
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~ amber 𓃮
(@420judas) reported
@virginmedia i think the router i have is on the blink, i have to reset it with a pin every day as randomly it’ll just start flashing green and i’ll lose signal. when it does work, i only get signal in one of the rooms in my flat, which is annoying as my bill has increased by £10
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kimbo27
(@kimbo27) reported
@virginmedia Patronising me isn’t going to help. The link is from the page showing the offer, if it’s not right, again, that’s in your side.
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jon price
(@Jonempe) reported
@virginmedia Frustration is totally the wrong word!!! All I want is your company to fix their cable that is causing the fault, how do you justify still charging me £89 a month when your service is this bad, back to calling your customer services number to not get anywhere!!!!
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~ amber 𓃮
(@420judas) reported
@virginmedia okay. it seems to be working for now, but i’ll try again tomorrow. would you have any idea what’s causing the signal to only reach one room?