Virgin Media Outage Report in Swanley, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Croydon, Southwark, Woolwich, Newham, Barking, Ilford, Tower Hamlets, Deptford, Leyton, Bermondsey, Grays, Dagenham and Lewisham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| London |
||
| Croydon |
Total Blackout | |
| Southwark |
Internet | |
| Woolwich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia It never says what it is. The fix is always hours away. 3pm in this case. This isn’t acceptable in times most of us work from home.
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Ahmed Elfaki
(@elfakiuk) reported
from
Ilford, England
@virginmedia Not sure if it is one issue that can’t fix fir four or five weeks or every week a new one. The issue is we relying on @VodafoneUK to work from home
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Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia I know it is an outage. They’re far too common with you. There was not a single outage for the two years I’ve been using EE. It’s a third one within a month I’ve been with you.
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Louis W. B.
(@eta1874) reported
from
Bexleyheath, England
@virginmedia Can’t login at the moment as I am trying to do a teams call...
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia trying to contact you to cancel my services. Cannot get through on phone or through messaging? Please help
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Dj Smith
(@ImDjSmith_) reported
from
Hackney, England
@virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.
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Amolsingh
(@rajputamol) reported
from
Ilford, England
@virginmedia It's still down. It's been 2 days. Are the engineers working on this or not? Unbelievable! #virginmediadown
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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Sue Horbury
(@sue_horbury) reported
from
Bexleyheath, England
@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
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Gk
(@Gksharkar) reported
from
East Ham, England
@virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.
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Keith Hollins
(@KeithHollins) reported
from
Bexleyheath, England
@virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eddy Shuttleworth
(@ShuttleworthE) reported
@virginmedia It was a wired connection I'm aware of the very standard responses you can give to help with these speeds. They're the same ones that I had to go through on 3 occasions to get the WiFi pods. All 3 are installed and working properly before dropping last night
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Martin Allen
(@guidolewes) reported
@virginmedia Really didn’t expect these issues with a cable provider. Should have done my homework before signing on the dotted line.
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Barbara 🇪🇺 | Brexit is Brexshit #FBPE
(@BIBM0DERN) reported
@virginmedia I never received the promised call. Going round in circles, now having to try and get someone on the phone who I have to explain to for the umpteenth time. Not happy.
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donny
(@awdon72) reported
@virginmedia It was disconnected on the 3rd March and despite several phone calls I am still being charged with my final bill when I am due a refund. Nearly 8 weeks of hassle since I phoned up to close my account. I have no faith in the customer advisors that I speak to especially today
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Neil Connolly
(@neilc5017) reported
@virginmedia we are having trouble with our EPG one channel just keeps showing to be announced from the 28th of March
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Mohammed Shahid Nazir
(@shahidn6) reported
The worst company to ever deal with @virginmedia get passed from faults to cancellations spent hours and hours on phone no services and getting charged
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jason beckley
(@indelacio_co_uk) reported
Never use #virginMedia not only does their internet keep going down and their phoneline not work, when you call their 0330 number from mobile and waste £50 in credit trying to rearrange a repair they don't rearrange and you run out of credit, @virginmedia are the worst company.
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Peter Goodwin 🦐
(@petergoodwin92) reported
@virginmedia I tried sending ALL to the Customer Number but it wouldn't go through
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The Vintage Casual 🐿
(@Paninaro86_) reported
@virginmedia never even told me my contract was up.They just assume you want to carry on and hike the price of the contract up without saying anything #Cheers #MoneyMoneyMoney
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Dancing bunny hugger, loving fresh air 🕷 ⭐ 3.5%
(@dancelightning) reported
@Carlabela1 £50, just for broadband? Or does it include landline phone? Is this BT or Virgin Media? Can get good deals for Virgin Media 100mb. Always worth renegotiating with current provider and can cancel and VM usually come back with a more reasonable rate.