Virgin Media Outage Report in Swanley, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Stratford, Southwark, Hackney, City of London, Barking, Croydon, Bexleyheath, Poplar, Newham, Dagenham, Basildon, Orpington and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Internet | |
| Stratford |
TV | |
| London |
Internet | |
| Southwark |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia i’ll be patient, if you cough up the £££ i’m paying for a service i’m not getting. fair deal? a statutory right i think...
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia there is a fault. it is getting repaired by 1.55 pm every day for the last week. apparently. were kafka born a few decades later, he would be structuring stories around the baroque architecture of your customer services provision.
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
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Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alan
(@mcgowan06) reported
@virginmedia any idea when Midlothian internet will be back in service? Lost a days work!!!!
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Ellie Mole
(@ellie_mole) reported
@virginmedia I mean it’s straight up discrimination… making me pay extra for a service I was getting (and now not) so I can work with the equipment I need for my disability.
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Philippa
(@philippac16) reported
@virginmedia please update on issue in EV1V area ref 15 - you said it would be fixed at 2pm then 8pm… still no internet …
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Kim Stevenson
(@63Kstevenson) reported
@virginmedia There isn't an issue in the area. My neighbours have virgin also and are not having issues. Might need an engineer...
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Jake
(@jamjarneyjake) reported
@virginmedia I’m having issues logging into o2 priority on my phone or computer. Can someone help?
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Jake
(@jamjarneyjake) reported
@virginmedia It seems to have worked on the Priority app however I still can’t sign in on a desktop
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Mattcseries3 🇬🇧🛵🛵💨💨🇬🇧🏴
(@mattcseries3) reported
@virginmedia Can’t even login to the priority page, so glad my deal has just expired,
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Katja Obring
(@Kokori) reported
@virginmedia I am not going to call anybody, not unless I need to so I can cancel my contract. Ain't nobody got time for inadequate support.
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Amy Kelly
(@aimzk1990) reported
@virginmedia is there an issue with the O2 priority app? I was just logged in but now it just shuts down while loading
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Andrew Brindley
(@AndyBrindley) reported
@virginmedia I’m happy to slide into your DMs with my account number for you to review then notes. We can no longer connect to the internet in parts of the house that we could six months ago. Told we can pay £8/mnth more to receive our previous service.