Virgin Media Outage Report in Swanley, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Bexleyheath, Ilford, Hackney, Basildon, Snodland, Waltham Forest, City of London, Croydon, Newham, Dagenham, Bromley, Gravesend and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| Bexleyheath |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Lulu
(@lulumr) reported
from
Ilford, England
@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Andrew Buxton
(@buckers43) reported
from
Basildon, England
@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Nigel
(@nige977) reported
from
Ilford, England
@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aman Hayer
(@playerhayer) reported
@virginmedia Getting ridiculous now. The complaint formally raised on the 31/07, closed on 01/08 saying resolved, but issue remains. Your code says: 'Your case will remain open for 28 days so you’ll have enough time to review and consider our proposal'. Virgin not following own process.
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David Harding
(@davidheatsure) reported
@virginmedia Virgin media "how can I be a assistance today" David "I would like to give 30 days notice from the 10th of August to cancel my contract on the 10th of September" Virgin media " ok we're going to make it as difficult as we can to cancel your contract and cause you lots of stress"
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Rachael Brown
(@RachaelBMaths) reported
@virginmedia Absolutely horrified that fears came true &further upset caused by being told by @virginmedia CCT unable to help as technically it's a new account &no one has died (yet). Just spent 30mins on the phone undoing the mess with (caring) Sonia from CC team & pray this will be sorted.
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Stephanie Carter
(@stephieceeee) reported
@virginmedia Hi can you explain to me when my account will be credited for the calls made to your team that were continuously cut off? You cannot charge people to wait on the phone to repeatedly cut them off. You are not providing a service. Please organise credit to my account.
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Prak Arsh
(@arsh_prak) reported
@virginmedia So there is no help here as well. All channels are not able to help me as a customer. I am losing time and money.
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Jeff Sorrentino
(@jeffbrighton) reported
@virginmedia I am drained of all my energies now. And out of pocket and without any hope that this will be sorted. I have raised a complaint with you and the responses are vague, unclear. You then told one thing to me and another to Equifax. You refuse to accept your mistake and clear my name
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Mr Mark 🇬🇧
(@MrMarkStewart1) reported
@virginmedia Received an email from virgin regarding contract stay leave or renew called the call centre also informed them I also required a hub replacement asked them to call me back today no chance tomorrow will do she did not want to give call back or help me 😡
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Emma Spurdle
(@EmmaSpurdle) reported
@virginmedia I need to urgently access my voicemail but it keeps asking for a PIN and I’ve never had a PIN to access it before. Can you help please?
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Becca Ward
(@beccaward93) reported
@virginmedia Linda Ward - calls were regarding very poor connection and low internet speed. Paid for 500mb and only getting 30! No one has been the slightest bit helpful. Every time we call they say we have to reset it and call back in 7 days. They said can’t escalate more than that. There…
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Emma Japp
(@JappEmma) reported
@virginmedia I have called but on hold each time for so long and the number isnt free for me to call. The issue every time is when I get put through to the movers department, no one seems to answer the phone or WhatsApp. Waited hours on sun, all day yesterday and been trying all day today.