Virgin Media Outage Report in Swanley, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Croydon, London, Hackney, Barking, Leyton, Lewisham, Bermondsey, Basildon, Tower Hamlets, Southwark, East Ham, Charlton, Manor Park and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Malcolm Saunders
(@Malcy7) reported
from
Crayford, England
@valplantpot @virginmedia Screw them then, their service is AWFUL!!! There are plenty of other companies out there.
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Greg Phillips
(@bingosbadingos) reported
from
City of London, England
@virginmedia is nothing short of a disgrace. Customer service worst I have ever encountered.
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360 home security
(@360homesecurity) reported
from
Stratford, England
@virginmedia Good evening would you be kind to tell me if there's a software update occurring on your hub router number three in the area of East Ham London E6 1JP outram Road as I have been getting a green signal light flashing for the last 2-days
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia broadband gone done again, absolute rubbish service, sky come and get me please
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Darren Tobin
(@nerrad1964) reported
from
Crayford, England
@virginmedia contacted Virgin customer services on 22nd October to terminate broadband contract( 1 month notice). I was assured I would receive an email to confirm termination-nothing received. Heard this happens a lot and then Virgin challenge-pls sort.
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Steven Hunter
(@sculptorini) reported
from
Eltham, England
Sick of @virginmedia Internet dropping out all this weekend. I'm paying a lot of money for this service.
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!
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2Ø2Ø
(@ellisdawg) reported
from
Hackney, England
@gregstanley1994 @virginmedia Nah the disrespect slow internet and they just called you Stanley 😤
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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360 home security
(@360homesecurity) reported
from
Stratford, England
@virginmedia hi can you tell me is there a actual software update occurring in the East Ham area maybe outram Road East Ham London E6 as I've been getting my green signal flashlight flashing for the last 2 days
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia It's the router signal is not strong and stable enough as have had several engineers here and they have said the same so lots of money for poor service :-(
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Andrew Mackenzie
(@awmackenzie) reported
from
Bromley, England
So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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@me@jasoncartwright.com
(@jasoncartwright) reported
Hey @virginmedia. Are you aware that the service to change "Web Safe" settings has been down for over a day now? Lady on the support phone got the same error as me.
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Jon Crisp
(@jon_crisp) reported
@virginmedia Standard! No help whatsoever……….
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Christopher Foster
(@ThatManDoc) reported
@virginmedia No **** Einstein it's not covered. (Am I surprised? Not in the slightest). It's another nail in the coffin of staying with your ever diminishing quality of service when we've been with you for well over a decade. cc. @olympicdiva
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Gemma Gillespie
(@GemmaGx) reported
@virginmedia Update... tv not working...
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Andy Tunstall
(@tunnotron3000) reported
No stream again tonight guys. Can you guess why? If you guessed Virgin Media then you are right again! This time, instead of an unreliable upload speed, I just have no internet whatsoever! Issue is due to be fixed by 11pm tonight so can't do anything, I'm afraid!
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nitram noir
(@M33lak) reported
@virginmedia Thanks. You still don’t get it. When we contact your team - as we did today via the WhatsApp chat we messaged back and forth for 5 hours. According to @virginmedia it’s okay to damage our connection and then say you’ll come on the 22nd March to fix. #WhatAJoke
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Richard Owen
(@rich_owen82) reported
@virginmedia I’ve tried that. The website. I did the trouble shooting telling me to turn everything off and restart. Didn’t work. Now I can’t get on the website
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speckii
(@speckyx) reported
@virginmedia I’ve tried, it takes me to the website and I sign in. It shows me my bill amount and service info but no chat. Does it make a difference that i’m using my mobile to access the site?
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LiamGM ⚫️⚪️⚫️⚪️
(@LiamGM90) reported
@virginmedia Right Now am angry at both you CAUSE virgin media has lied to me and my family When this is bs U don't even say SORRY FOR CAUSE A ******* PANIC ATTACK THIS morning before ring u Thank for that And switch the blame to 02 DOESN'T WORK cause Ur fault as well
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Adama Maïga
(@AdamaMaiga92) reported
@virginmedia Yes and I managed to cancel my contract in the end as it wasn't the first time this was happening and no one even informed me, I had to call you to find out it wouldn't work until then. I don't understand how I can pay for a service and not get an update.