Virgin Media

Virgin Media Outage Report in Shoreham, Kent, England

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The latest reports from users having issues in Shoreham come from postal codes TN14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shoreham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shoreham, Kent, England 10/18/2025 06:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shoreham, Kent, England

The most recent Virgin Media outage reports came from the following cities: London, Gravesend, Croydon, Southwark, Caterham, Orpington, Dartford, Sevenoaks, West Malling, Shoreham, Tonbridge, Bexleyheath, Bromley and Swanley.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shoreham, England

Latest outage, problems and issue reports in Shoreham and nearby locations:

  • feyipuk Phil (@feyipuk) reported from Crayford, England

    @virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.

  • kentsoc david (@kentsoc) reported from Bromley, England

    @virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia

  • Ean_I Ean Irwin (@Ean_I) reported from Sutton at Hone, England

    @virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!

  • djsantero Santero, human ambassador to ducks (@djsantero) reported from Camberwell, England

    @DJLKP @virginmedia Jaysus, that is terrible. Was considering Virgin for my new flat, not sure now...

  • jeanrauwers Jean Rauwers (@jeanrauwers) reported from London, England

    @virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?

  • dwoodhouse1 Dennis Woodhouse (@dwoodhouse1) reported from Croydon, England

    @virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19

  • Bomber_RBS ML Shelton (@Bomber_RBS) reported from Gravesend, England

    @skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus

  • sarainh2o Sara Rainwater (@sarainh2o) reported from Sutton at Hone, England

    .@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?

  • Om3gaPh0enix Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England

    @virginmedia WHY IS YOUR SERVICE SOOOO BAD SECOND TIME IN A WEEK

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.

  • SarahWaygood Sarah Waygood 💙 (@SarahWaygood) reported from Sutton at Hone, England

    @virginmedia please could someone contact me. On hold for 20 minutes. No TV service.

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!

  • agustin Agustin Pesciallo #WearAMask (@agustin) reported from Camberwell, England

    @virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.

  • dwoodhouse1 Dennis Woodhouse (@dwoodhouse1) reported from Croydon, England

    @virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it

  • kentsoc david (@kentsoc) reported from Bromley, England

    @virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service

  • JP_Goddard John Paul Goddard (@JP_Goddard) reported from Bexleyheath, England

    @virginmedia what a joke! Tale of two cities. One advisor couldn’t be more helpful when I rang up with a complaint - I even ended up adding to my package. One was rude, patronising and obnoxious. I get a 14 day cool off might just cancel it. Fuming 😡😡😡

  • KyleSew2112 Kyle Sewell (@KyleSew2112) reported from Bromley, England

    Right what ******* idiot at Virgin media thought it's ok to reboot my TV

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mpmrsm Mpmrsm (@mpmrsm) reported

    @virginmedia @virgingroup @richardbranson complaint still pending since September. Deadlock letter sent on 13 Nov still not arrived. Telephone staff have no access to email so can only send letter via post- how shocking for a telecommunications provider. #awful #leavevirginmedia

  • nandam4422 nandam (@nandam4422) reported

    @virginmedia @virginmedia I am extremely unhappy with your Customer service and the resolution of complaint. I would escalate this complaint and many other complaints with you. I wonder why why would anyone use Rubbish service like Virgin EVER!!!!!

  • Sam_Robson Sam Robson (@Sam_Robson) reported

    @Keith_Walker Ideal day for it really. Currently tethering off my phone whilst considering moving to Libya, which seemingly doesn't have Virgin Media issues.

  • ross_minton Rossco ♿🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@ross_minton) reported

    @virginmedia I did that, you tried to take an extra £120 a year from me for being a loyal customer for 6 years. but to CONFIRM i can do this right, to get the correct price i need to cancel and resign in a new name?

  • Plant49015968 Plant (@Plant49015968) reported

    @virginmedia I know lock down and covid restrictions brings new trials and tribulations to the working environment especially call centers. But being on hold for 2 hours only to disconnected at the 2 hour mark is infuriating Small side note... 1/2

  • AlexStork7 Alex Stork (@AlexStork7) reported

    @virginmedia We have no broadband. I’ve phoned again today and have been waiting on online chat for 3 hours so far today, off my own mobile data. To be left like this day after day is not acceptable. What can you do to help us resolve this please?

  • blackpinksha n ✨ valhalla (@blackpinksha) reported

    virgin media is so trash. literally the worst wifi provider in the uk, idk why my parents keep paying for this sh*t.

  • MadAboutAFC gwr are crap (@MadAboutAFC) reported

    You know your service is notoriously **** when you text your boss saying can’t work from home as internet is down and first thing they say is I bet your with @virginmedia seems like whole country is having issues but they insist it’s localised issues 🙄

  • Justapeak2 Justapeak (@Justapeak2) reported

    @virginmedia My internet has been down since yesterday, I have tried rebooting the system multiple times with nk success... please help

  • Plant49015968 Plant (@Plant49015968) reported

    @virginmedia I know lock down and covid restrictions brings new challenges to the working environment especially in call centers. But being on hold for 2 hours only to get disconnected at the 2 hour mark is infuriating. Small side note.. 1/2