Virgin Media Outage Report in Shoreham, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shoreham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shoreham, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Bromley, Longfield, Godstone, Dartford, West Malling, Tonbridge, Grays, Welling, Beckenham, Bexleyheath, Orpington and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shoreham, England
Latest outage, problems and issue reports in Shoreham and nearby locations:
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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silverfox🐺
(@PeeWeeMFC75) reported
from
Camberwell, England
@Caroline_Day @virginmedia The whole of London is down
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Jason Robinson
(@jcronthego) reported
from
Camberwell, England
@virginmedia I have an error code S101, your web-site insists I call but your phone number says that I have to call back later as you are busy. I need to work from home. I need to get on-line now. Please help
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp @virginmedia #internet #communityfibre I have just spoken to the useless Virgin cust service in Indian (they hung up twice) they refuse to offer some bill credit for loss of service all day yesterday. Disgusting rip off company AVOID!
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia Thank you. It’s back. It really must be possible to give faster and better information when an outage is so widespread. 4 hours to admit the problem. No indication of coverage, cause or duration.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Chase D'Cunha
(@chasedcunha) reported
from
Bromley, England
@virginmedia Thanks John. Perhaps taking it down as a listing available on Xbox One via the Microsoft Store would be a good start.
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Kate Thornton
(@k8_thornton) reported
from
Camberwell, England
@KerryAGodliman @virginmedia It’s not sodding FINE!! It’s not working!
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Gemma Holyoak
(@gemmaleigh_h) reported
from
Camberwell, England
@virginmedia It says no known issues when it’s still not working. It did the same yesterday
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia No service in SE 16. Impossible to logon to a/c, service update says no issues in area. Help!
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Jason Best
(@jason_best) reported
from
Camberwell, England
What's even more frustrating with @virginmedia broken (not being able to do work aside), is that I can't watch all the @glastonbury lineup on @BBCiPlayer 😭😭😭
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia I sent you few message since 11am today. And I’ve noticed that you’re replying to everyone except me. Can you tell me what is happening in SE18 3AU area. I don’t have internet but I have to work, please help
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A.j. Stranger #UTAG
(@AStrangerJ) reported
from
Bromley, England
@virginmedia I’ve had your service installed this evening, but I’m only getting about 6 channels. I thought I was getting 100+. Been on hold with your customer services now for 25 minutes and still haven’t spoken to anyone. Not exactly a great start 🙄
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Steve O
(@journeymansteve) reported
from
Camberwell, England
@JohnD0956 @WISE16 @virginmedia Gits ..... most of London down I’m hearing
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SimonT
(@_simon_taft) reported
@virginmedia I need help! Moved out my home on 21st May. Received a txt from VM engineer on 24th May (3 days later) saying would pick up router on 9th July from new address. I agreed. Last week received txt saying will be charged on 21st June if equipment isn’t returned by then
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TERRY AKA LOSTCAUSE XB.GT:oloPODGEolo
(@lostcause25) reported
@virginmedia Well me and my family won't be watching the euros at all as the Internet is Down again in Lancing I've reset the router turned off and on rebooted it from the main router admin page turned off all appliances so it can boot up still nothing what's the reason of this.
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Del Hillan
(@DelHillan) reported
@virginmedia Wires have been cut outside his property by the council cutting the grass, you refuse to come and fix it. Claim its an area outage, that's obvious because the wires have been cut, you refuse to acknowledge the wires and refuse to send an engineer,
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🍭 Lolly Golightly #GTTO🟥🟨#YesCymru
(@littlespottydog) reported
@_inspir3d @virginmedia Take your business somewhere else, these guys are shills. Sick of paying thru the nose for a shoddy service. Christ, even Talk Talk have to be better than this.
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Del Hillan
(@DelHillan) reported
@virginmedia Well you won't know until you send someone out to look at it, your refusal to do this is outrageous, 2 weeks to send someone out to even look at an issue, you are allowing a vulnerable pensioner to be alone without his services, why is absolutely no one in your company concerned?
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Amy Litchfield
(@amylitch) reported
@virginmedia The Netflix app on your service hasn’t been working for a few months now. Any reason why??
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Ben Mason
(@BenMason232) reported
I beg you NEVER to sign up to @Virgin @virginmedia 10 yrs of service and now THEY CANNOT PROVIDE THAT SERVICE where we are moving to. Their answer to that? £250 cancellation charge. Disgusting. Please like/share this to save others money #theives #Disgraceful #virginmediadown
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Del Hillan
(@DelHillan) reported
@virginmedia Ok so why won't you fix it then? Why is it taking 2 weeks to send someone out?
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Shan
(@arslxnmc) reported
@easyjengy @ChrisAley1 @virginmedia Yikes so basically every broadband provider in the UK is crap
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🍭 Lolly Golightly #GTTO🟥🟨#YesCymru
(@littlespottydog) reported
@Dave_cartwright @virginmedia Worst. Company. Ever. #virginmediadown