Virgin Media Outage Report in Abbey Wood, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abbey Wood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abbey Wood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Abbey Wood, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Islington, Coldblow, Enfield Town, Tottenham, Harringay, Dagenham, Upminster, Lewisham, Southwark, Welling, City of Westminster and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Total Blackout | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| Croydon |
TV | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abbey Wood, England
Latest outage, problems and issue reports in Abbey Wood and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia It’s a bit of a joke that the deadline keeps being pushed away even more now. Almost 2 days without service.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia So you can't help me either! What's the point! Another @virginmedia #fail
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
How is @virginmedia internet so bad?! It NEVER works…
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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Fredrik Cornell
(@fiddecornell) reported
from
Hackney, England
@virginmedia i have an open and unresolved complaint C-2206212351 which I fear your bots will ”resolve” and close without my consent.
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.
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pat Hamilton
(@going59) reported
from
Walthamstow, England
@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
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Fredrik Cornell
(@fiddecornell) reported
from
Hackney, England
@virginmedia i have now answered 101 questions in the Virgin Support Chat. Every ten question or so is along the line of ”pick one option to continue: 1. I really love Virgin Customer Services OR 2. I have a really small ****”. Worst experience for a long time. BOT heavy, no fix.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
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Kate Crisp
(@kec1964) reported
from
Grays, England
@virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?
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Santero, human ambassador to ducks
(@djsantero) reported
from
Camberwell, England
@arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia Yeah - to well past 5pm tonight. I have to work and this is almost two days of no service. Aboslutely ridiculous. Never going to use virgin after this month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mas
(@SamM44S) reported
@virginmedia Hey Virgin. Just so you are aware it has taken a representative on your web chat 45 MINUTES just to give me a price on a new contract! 45 MINUTES!!!! Unbelievably slow service.
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Lewis Cole
(@TheBoyUK) reported
@virginmedia Hello, my pre pull for our broadband installation has been delayed every day this week. We had an awful experience with Sky and when speaking to one your team, they guaranteed internet would be installed on the 6th of March. Is there a number to speak with (1)
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Clara Bisset
(@c17araw) reported
@virginmedia I still can’t get someone to cancel my account. I will just have to cancel the direct debit
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Donna taylor
(@Donnataylor971) reported
@virginmediadon1 @virginmedia We used to be with talk talk for our business. virgin said theyd price match for fibre, they installed it and didnt do the direct debit cut us off..first we knew dead phone . Charged us a lot more a month than they promised. I will never use virgin again for home or work,.
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Gareth Price
(@garethaprice) reported
@virginmedia Your code of practice, it isn’t really a code of practice. There is no stated procedure or commitment. It is just a generic “contact us” page. The irony is, I’ve contacted you several times since January but you just return me back to the start. You never engage.
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3lawe
(@ali_attalla) reported
@virginmedia Probably, I don't care about the complaints now. I just want my internet to work properly. I want to have what I've had previously working services so I never have to contact the liers at your customer service. EVERY call is a new story.
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3lawe
(@ali_attalla) reported
@virginmedia No I don't want to call. Wait 1 hour and then have someone who's rude lie to me.. already tried that 17 times.
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Fat Old Red
(@fatoldred) reported
@virginmedia Less than useful webchat. They just didn’t get the issue. Please can I speak to someone who can help me resolve the issue?
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Liam
(@LSheasby) reported
@virginmedia Seemingly fine again. I had over 200 mbps down, 20 mbps up yesterday when this issue was happening, which was what led me to believe packet loss. Frustrating but it happens.
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Siobain
(@SiobainSiobain) reported
@virginmedia I’ve had this hub as it is with no problems for almost a year! So why should I now have to pay more now.