Virgin Media Outage Report in Abbey Wood, Greater London, England
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The latest reports from users having issues in Abbey Wood come from postal codes SE2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abbey Wood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abbey Wood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Abbey Wood, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Enfield Town, Croydon, Ilford, Southwark, Chingford, Camden Town, Waltham Forest, Bromley, Orpington, Bexleyheath, Poplar, City of London and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abbey Wood, England
Latest outage, problems and issue reports in Abbey Wood and nearby locations:
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Marcus Tucker
(@marcustucker) reported
from
Tottenham, England
@virginmedia I've already spoken to them many times including tonight and they can't do anything other than tell me that the date has moved yet again. Nobody seems to be able or willing to fix your broken status system.
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Marcus Tucker
(@marcustucker) reported
from
Tottenham, England
@virginmedia No coherent reason for 17 days of unusable broadband. Yesterday was told there was an SNR issue, today I was told everything is resolved but my awful bandwidth still shows otherwise. I'm now on a 3 day bandwidth check, which is at least different, possibly progress possibly not.
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Marcus Tucker
(@marcustucker) reported
from
Tottenham, England
@virginmedia Your various automated customer service systems are a horrible mess, they flat out contradict each other! It's shamefully bad & has been so for a long time so this can't be news to you. Why have @virginmedia STILL not done anything about these basic customer experience problems?
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia Hi, I’m in East London and the internet has been down for 24h now. When are you planning to fix the issue??
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Marcus Tucker
(@marcustucker) reported
from
Tottenham, England
This was day *15* of working from home with no broadband thanks to @virginmedia and no reliable information about fixing the outage, no provision of an alternative connection (e.g. 4G dongle) and many hours wasted on hold. No wonder they are worst-rated by @WhichUK - avoid! 🤬
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Bhavini Shah
(@BhaviniShah) reported
from
Bexleyheath, England
@virginmedia Thanks - it's actually a poor customer service complaint. I'll send a text. Thanks
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Maya
(@Purp_Amethyst) reported
from
Camden Town, England
@virginmedia guys my internet is not working ?
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Sheetal
(@Sheetal_15) reported
from
Camden Town, England
@virginmedia any chance you could actually have an engineer call the time they said they would? Just moved to a new home and your service has been atrocious so far.
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Elizabeth Silva
(@faysasilva) reported
from
Islington, England
@virginmedia That might be the case for others but In Our estate we have been instructed by the engineers to call virgin for an internal switching of service as the new connections are live . The main point is I’m without service I can’t work, no TV no phone and will be until Monday according
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Guy F
(@askgeez) reported
from
Loughton, England
@virginmedia are there known issues with broadband in Loughton IG104QU? Had very patchy speeds recently . Paying for 350mb, typically getting 150mb+. Few days now of <30mb 😫
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Marcus Tucker
(@marcustucker) reported
from
Tottenham, England
@virginmedia Surely you must agree that your service status is useless if there's a fault for 15 days but doesn't once give me a correct status? Why is the status tool broken and why is it not being fixed?
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hello - it's been a week so far. Still no broadband. Still no information. Still no contact. Continued dreadful service from Virgin. What can you suggest, please?
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Elizabeth Silva
(@faysasilva) reported
from
Islington, England
@virginmedia can you tell me why my internet connection is gone from the outside of my house? You have left me 3 days without internet for 3 days with no explanation and now when I call your customer service you tell me n a recorded message an engineer is coming and when I call
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Deborah Barnard
(@pantolady) reported
from
Bexleyheath, England
@JulieBoon @kimbochambers I think it was a Sky problem. Ours was fine on virgin media x
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia None, sadly. Email updates promised & never arrived. A call from an engineer also promised & never happened. The social media team have been responsive. Other parts of Virgin much less so.
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia It says on that website that the issue my be fixed by 5pm on Monday! More than 3 days to fix an issue... It shows how much you care about your clients. Appalling.
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Kim Weston
(@kimweston90) reported
from
Bromley, England
@virginmedia don’t appreciate being hung up on by your despatch team. I’m aware of an issue today in the SE20 area, however I have had issues with my connection for the last week - could you please help since your call centre won’t?
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John Paul Goddard
(@JP_Goddard) reported
from
Bexleyheath, England
@virginmedia what a joke! Tale of two cities. One advisor couldn’t be more helpful when I rang up with a complaint - I even ended up adding to my package. One was rude, patronising and obnoxious. I get a 14 day cool off might just cancel it. Fuming 😡😡😡
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Marcus Tucker
(@marcustucker) reported
from
Tottenham, England
@virginmedia Your service status online tells me everything is fine, even when I run a test, while tech support can only tell me that there IS a fault and the estimated repair date has been shifted yet again, this time to April 21st. SMS updates are useless too. It's absolutely infuriating.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Serkan Yazgan
(@Legal_seg_1903) reported
@virginmedia Just gotva call saying the earliest available appointment for your engineer is the 28th april. That's more than 2 weeks from now. I'm not happy at all how cam this be escalated to management formal complain??? Horrible service
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Gary Nolan
(@gaznolan) reported
@virginmedia Oh and either you or Brian a supervisor in Manilla are telling fibs, he says a Bacs refund isn't possible and it has to be a cheque. Yet more wrong information from the customer service team at Virgin media
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Craig Steels
(@craigsteels) reported
@virginmedia I mean mathematics has never been me forte but when I am paying for up to 200mbps broadband and consistently get less than 25% how is that you fulfilling your contractual obligations Virgin? This is not a new issue and has been happening for weeks now!
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worksopchap
(@worksopchap) reported
from
Chadwell, England
@virginmedia I can’t find the last message where this thread started - I’ll go to the bot system - I’m a returning customer - need to reactivate my account etc
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Robert Lindsay
(@RobertL87624765) reported
Right had enough of this roundabout last 10 days call centres not sorting out my problem disconnected me - provided all payment details. yet still disconnected - said i might be on in next 48 hours. @virginmedia
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zahid
(@zahidme1937) reported
@virginmedia I have raised complain regarding internet coverage in my home few times all I get chat bots even your app scans my house speed to be 1 to 10 mb I pay for 1GB service at 55£ a month
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Aimz
(@aimz27484) reported
@virginmedia I’ll leave it for now the cable is currently the main issue.
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sarah blakey
(@crazymosslady) reported
@vmbusinesshelp I am shocked and appalled to know that our charity has been given a blacklisted IP address. @virginmedia this is truly shocking. Your incompetence is hampering our charity who offer support to some of the most vulnerable in society.
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World is under ATTACK
(@StopTyrannyUK) reported
@virginmedia Hilarious - Your boss has joined the traitor club. You cant help me unless you get another job
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fran feely
(@FeelyFran) reported
@virginmedia You tell me? He apologised and that was that. I told him I am not willing to close the complaint. Radio silence here afterwards