Virgin Media Outage Report in Larkfield, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Larkfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Larkfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Larkfield, Kent, England
The most recent Virgin Media outage reports came from the following cities: Longfield, Maidstone, Royal Tunbridge Wells, Chatham, Gravesend, Gillingham, Dartford, Tonbridge, Swanley, Sevenoaks and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Longfield |
Internet | |
| Maidstone |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Larkfield, England
Latest outage, problems and issue reports in Larkfield and nearby locations:
-
Roger Savill
(@RogerSavill_) reported
from
Sutton at Hone, England
Virgin once again fail to listen. Phone line stopped working again problem is always Junction box outside but they make me stay home for them Again!! #virginmediocrity #virginmedia #appallingcustomerservice
-
Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
Total frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!
-
Bill Burey
(@bburey) reported
from
Sutton at Hone, England
@virginmedia disgusting service you wait in all day for an installation to be told it’s been cancelled when you call and the Philippines call centre you speak too cannot help at all - day lost of work virgin don’t care. Then told now have to wait until the 17th April.
-
djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.
-
Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia no one will help me because my name ‘isn’t on the account’ but it should be if the transfer had been actioned properly. You have the form and my ID etc. Yesterday someone would help, today no one will. I can’t even speak to disconnections, because of this problem!
-
djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.
-
Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia @MoneyTelegraph I am horrified at the appalling customer service and staff attitude that I have experienced over changing the name on my account. I have returned the paperwork, it’s been over 30 days and all I am getting is ‘computer says no’ Shocking
-
djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.
-
nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
-
Casey McCabe
(@CaseyMcCabeee) reported
from
Sutton at Hone, England
@virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!
-
Law
(@lawrie774) reported
from
Sutton at Hone, England
@virginmedia day four and still no phone line, not had one call returned, not received an email as promised, this is on a business line costing me a fortune in business.2nd time I've had an issue this year. Terrible company to deal with.
-
Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!
-
Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
The problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia
-
Faye
(@mclellan1997) reported
from
Sutton at Hone, England
The people at @virginmedia are so rude.....
-
Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days
-
Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
-
Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
-
Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
@virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.
-
nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
-
Stephen Headley:
(@stepheadley) reported
from
Royal Tunbridge Wells, England
@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Giovanni
(@GiovanniSW6) reported
@virginmedia Yes internet very very very slow
-
early_speciall
(@early_speciall) reported
@virginmedia 2. Consultant has offered me 125mbps for 44 pound (18month contract). I am customer for over 8 years, it just amazed me HOW IT IS POSSIBLE, that @virginmedia offered this to an 8 year customer, while having on website SAME DEAL for 26.5 a month.
-
Numeir Qureshi
(@Numeirq11) reported
@virginmedia Hi so it’s now been over a month and this issue still hasn’t been fixed even though you keep giving me dates how much longer do I have to wait for this issue to be fixed? What’s the current timeframe for a fix?
-
emi maniatopoulou
(@emaniat73) reported
@virginmedia fix my Internet you useless company
-
J
(@Sjeljeger) reported
@virginmedia No issues in my area when phoning the number either. It's been 22 hours technically but what worries me is that the fault doesn't show anywhere? Postcode is E17
-
early_speciall
(@early_speciall) reported
5. What I would suggest to @virginmedia customers: Once your contract is finished, just end it. There is no point to be with them, since they don't respect your money. But if no other choice: end it. Ask for a service as new customer.
-
Mel
(@melonie45678) reported
@virginmedia No broadband since 2pm yesterday. The live tracker shows no outage but the 0800 561 0061 days there is an outage in my area (Wn72jj). When’s the ETA? Because i phoned up the guy said an engineer is not available to 14th, will I be entitled 5 days compensation then?
-
early_speciall
(@early_speciall) reported
1 My @virginmedia broadband contract has finished. So it has been changed to 30day rolling contract. Massive price increase (from about 35 to about 55 quid), as always. Called @virginmedia support to sort it out, to get me on new contract.
-
early_speciall
(@early_speciall) reported
4. For being loyal customer to @virginmedia you're getting: -higher price than new customer -absolutely useless customer help that just tries to take as much of your money as they can (keeps offering SIM deal or some other ****)
-
heidibutterfill
(@HGButterfill) reported
@virginmedia I’ve been trying to get this missing cable sent for nearly 1 month! Why won’t your send it out! The product sent is not fit for purpose! customer services promise everything and deliver NOTHING!