Virgin Media Outage Report in Dacorum District, Hertfordshire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dacorum District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dacorum District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dacorum District, England
The most recent Virgin Media outage reports came from the following cities: Chesham, Luton, St Albans, Stanmore, Aylesbury, Watford, Beaconsfield, High Wycombe, Dunstable, and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 Chesham
|
Internet | 5 days ago |
|
Luton
|
Internet | 6 days ago |
|
Luton
|
7 days ago | |
|
Luton
|
Internet | 8 days ago |
|
Luton
|
8 days ago | |
|
St Albans
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dacorum District, England
Latest outage, problems and issue reports in Dacorum District and nearby locations:
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John Shirley (@johnr_shirley) reported from Luton, England@tweetlch @virginmedia @maclean132 How rude....
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from London Colney, England@virginmedia Seems he went to rear of building He was told to call and there is a NOTE there, IGNORED IT despite being told at customer services
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Joe Fry (@Joefry81) reported from Watford, England@virginmedia we have had no internet service for well over a week and even after setting up the new hub 3.0 last night we yet again have no internet today 🤬 I am now going to get charged for going over on my mobile data allowance 🤬
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Yeankarh (@smokinghawt) reported from Luton, England@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.
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James 'Jimmy' Smith (@jimmysmith_76) reported from Dunstable, England@virginmedia I want an engineer to attend ASAP. I’ve had a text saying the fault is resolved but it’s not. I’ve told you that we had a booster fitted in September which was working fine until you did the upgrade in my street last week and now it’s still not working. The booster needs updating
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from London Colney, England@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."
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James 'Jimmy' Smith (@jimmysmith_76) reported from Dunstable, England@virginmedia They are the only ones who can fix it and are good when they arrive at my property
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Billy⚒⚒ (@BillyWhufcCoyi2) reported from Maple Cross, England20 mins on hold to @virginmedia I’m starting to see why I left this shit company now 🤬
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Steve Malcolm (@Spongeym) reported from Chesham Bois, England@virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!
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Helen Lawrence (@Helenjaneslaw) reported from Hemel Hempstead, EnglandUnacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.
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𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com (@ClaireBoyles) reported from St Albans, England@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data
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Tallulah B (@TallulahB4) reported from London Colney, England@virginmedia It was for landline and broadband. After hanging on for 25 minutes I gave up and put the phone down. You are currently charging me £59 a month whereas Sky have offered me a package for £26 a month
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James 'Jimmy' Smith (@jimmysmith_76) reported from Dunstable, England@virginmedia * isn’t just an area outage
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James 'Jimmy' Smith (@jimmysmith_76) reported from Dunstable, England@virginmedia It’s just an area outage. My brother in law in as an engineer in another area but cab check connections and ours is only one out. As i said lady time we had a booster fitted and all was ok until the upgrade was done on our street. 11 days is ridiculous even if it was with the...
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Pooja Davé (@PBouhlel) reported from Harrow Weald, England@virginmedia @virginmedia @virginmedia words cannot describe my frustration at your despicable customer service. I have been a loyal customer for 6+ years The way I was treated was outrageous, close to losing a customer, please contact me ASAP
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Mark Golding (@mcgolding1970) reported from St Albans, England@Classicbritcom @virginmedia To get out of the contract. Even though I had been a customer for 5 years!
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Marius Marco Fitness London (@MarcoFitnessLDN) reported from London Colney, England@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!
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Rafi (@_Rafi93) reported from Harrow Weald, England@virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).
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Skinny John (@JLTFC) reported from Luton, England@virginmedia To be fair got through after about 35 mins & they resolved my issue quickly & I was very happy with outcome, just a bit frustrated @ time because of hanging on phone for so long.
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Nathan Mladin (@nathanmladin) reported from London Colney, England.@virginmedia: Nathan, ‘you deserve so much more’ (i.e. a glitzier phone, a bigger mobile plan etc). Me: ‘No, I don’t and I don’t care for your meritocratic marketing crap.’
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ⵣ (@Kxstom) reported@virginmedia @horrifo oi fix the network around E10 theres been no service for a month
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Heather (@fluffykit_uk) reported@virginmedia Service seems to be back to normal again now but I am still annoyed at missing the Argyle goal in the most important match!
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Daniel Storey (@DanielStorey23) reported@virginmedia It didn’t last night or this morning. The trouble is intermittent and as soon as it drops I turn it off and leave it 30 min to reboot. It was still down for 4 hours last night.
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Cheryl Gibbons (@GGT1965) reported@virginmedia Tried that and get the same message of you being extremely busy. Either a lot of complaints coming through or you're avoiding addressing Customer issues
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Alex Sawczuk (@alexsawczuk) reported@virginmedia Engineer coming tomorrow morning. 4 days with 200mb internet at about 10-20mb, and even slower from some hosts (60kbps). I use this connection for work and had to work several hours extra due to these issues.
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Keith Pates (@KeithCP2) reported@virginmedia You should have a working email address and postal address I will be contacting Citizens Advice, Trading Standards, and Ofcom regarding unable to contact except through Twitter, as a Business you should look after your Customers and with you since 1999 a long term Customer
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✨chelle✨ (@chelleisgolden) reported@virginmedia It’s never intentional, but I think anyone would be upset given how poorly this situation has been handled. Especially when this is the third time this morning alone the call got disconnected. I will be filing a complaint, rest assured. Thank you.
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Davinder Singh (@LallyDav) reported@virginmedia Also, as per your advice just checked the online complaint section. There is no category for my issue. How do I raise a request where @virginmedia discontinued a number, now taking time to get that fixed and causing huge amount of frustration? Thanks
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J.W.H.R (@JurajRutsek) reported@virginmedia it’s been four days without broadband. You keep on saying that an engineer is working on the issue in my area. Maybe send another one to get the issue resolved. My LO is missing his pal #peppapig
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Kamran Akram (@KammyAkram) reported@virginmedia Yes my renewal is due 3rd March, but I have had numerous connection/coverage issue and wanted a better deal but feel the staff weren't very accommodating or understanding for a loyal customer of 8yrs, seems like new customers are a priority. Regards Kamran.