Virgin Media Outage Report in Wrightington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Liverpool, Bolton, Preston, Wigan, Prescot, St Helens, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Liverpool |
Wi-fi | |
| Bolton |
Internet | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Brownhill
(@brownhill76) reported
@virginmedia That’s ok 👍 I have proof of trying to contact you , I’m actually on hold now (32mins so far) .. you say you aren’t allowed to call me ( how convenient ) so I am covered now ..I’m moving end of month, let’s cancel correctly ( some to talk to would help)
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FPL Franco (James)
(@FplFranco) reported
@virginmedia I am still experiencing these intermittent drops in connection and once again an engineer has not turned up because of a wider issue not related to my drops in connection! I'm getting very frustrated, the issue has been happening for weeks and isn't related to the outages 😡
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Neil Brownhill
(@brownhill76) reported
@virginmedia Just got through to someone at your customer service who was absolutely disgusting and rude , wouldn’t help an cut me off . Take this message as my notice 👍 cheers
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Andrew Jones
(@PhotoExpozure) reported
@virginmedia Absolutely disgusted with the service on WhatsApp. Just going around in circles with the whole conversation. I have already registered my interest and yet was told an engineer would need to visit. No date give. But then was told the services are not in the area.
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Jon Duffield
(@jonduffie84) reported
@virginmedia I plan to speak with someone tonight as I will be contact my back to stop the payment. I'm sure if I don't pay u will be able to talk to me then for a resolution
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Emma
(@Emma97745369) reported
@virginmedia @MartinSLewis Have been without TV and internet for 5 days. 6th notice now, this time to be fixed by tomorrow. CS advice is to wait AGAIN! Told I have to wait a month to cancel penalty free 🤬
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Simon Morris
(@Simo_Morris) reported
@virginmedia Yes I believe so, I haven't noticed this issue on any other channel
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arianit_hod1
(@arhod99) reported
@virginmedia The link was updated and said there was no issue with our broadband, but I have tried for the past 30 minutes and we still have no internet.
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Will Anderson
(@wjanderson91) reported
@virginmedia John, Can you please find a way to contact me directly as I don’t have enough characters in a tweet to explain the ways in which we have been let down by @virginmedia
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Rodolfo Zorrilla
(@RodolfoZorrilla) reported
@virginmedia useless customer service staff, requested return box 3 times to collect the old crappy superhub and never came, charged me £40 pounds for that. Imagine how many customers getting charge for your own mistakes.