Virgin Media Outage Report in Wrightington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Leyland, Liverpool, Wigan, Skelmersdale, St Helens, Bolton, Preston and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Total Blackout | |
| Blackburn |
Internet | |
| Leyland |
Total Blackout | |
| Leyland |
Total Blackout | |
| Liverpool |
Internet | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Sharron Rawlinson
(@SharronRawlinso) reported
from
Kirkby, England
@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤
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Joe
(@Joe95976011) reported
from
Atherton, England
@virginmedia worst customer service ever
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TheAspiLawStudent #NoReturns
(@LawAspi) reported
from
Chorley, England
@nerdscav @the_hinchy @virginmedia Yes because a WiFi extender will fix the issue when it's the incoming line and not the hardware 😳. The routers gives a 3ping and 1GBps connection. The issue is virgin's crappy network 👍
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sarah
(@ms_sasmassey) reported
from
Preston, England
Hi @virginmedia I've been having TV issues for a few days today is really bad missing channels - error code W02, and intermittent pictures on others
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin #virginmediadown Virgin media is an absolute bag of ****, pass it on
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James Hughes
(@jameshughes911) reported
from
Liverpool, England
@virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia #virginmediadown #VirginMedia Imagine paying £52 a month for Internet to be down for 5 days. We work from home. I've used all my 4g, had to buy more to do my job yet when you call up they say it'll be fixed by.. and keeps being postponeded. Fix it Virgin.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Adz can't sing
(@Adzcantsing) reported
from
Penwortham, England
@virginmedia useless we are trying to cancel and for past 2 weeks now since we have moved home. We have been pushed from pillar to post, been laughed at by customer service. Since we moved we have we've been promised someone will come and sort it.
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LeChonk
(@J_w_D94) reported
from
Horwich, England
@virginmedia Hi, I'm tweeting from the device I'm having connectivity and signal issues with, I've looked on the website and it's not stating if you're having network issues or not.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Will Flops 🔞Vtuber
(@FlopsWill) reported
@virginmedia @xCaraJeanx I'm well aware I can find out the problem pretty easily, but it feels like there shouldn't be so many problems
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Harriet Sutherland
(@Harriet_MCR) reported
@virginmedia We are trying to get on now but having issues with being able to type name in we'll try again now
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Polly Lister
(@ListerPolly) reported
@virginmedia Your team on 150 have messed up on 4 separate occasions. Wasting 4 hours of my time in the process! When lodging a complaint turns itself into a complaint you must realise you are failing your customers! Unacceptable @virginmedia
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spursmanrich
(@richardajwilson) reported
@virginmedia My parents are elderly and heavily rely on their landline. With no service it’s stopping contact with doctors etc.
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Ewan Cook
(@BoabieSinclair) reported
@virginmedia Does this mean my cancellation period was extended for the day does this mean I won’t have to pay you £240 to stop a service which is unsatisfactory and not as advertised?
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Andy McGlashan
(@Glasho377) reported
@virginmedia No because I’d already wasted 20 minutes of my life on the phone with you’re rude advisor. I will be contacting you in the next few days to cancel though
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karen neal
(@karenne37688758) reported
@virginmedia we made changes to our contract incl adding a sim from O2 (sold to us to speed up our broadband) We were told we would get the changes via email which never arrived - we then requested them in writing and changed email address thinking it’s us but yet again - nothing till date.
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Janis Triblis-Runcitis
(@JanisTriblis) reported
@virginmedia Yes give me full service!!! £62 pcm - I’m not getting full terms of contract and internet speed.
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Ewan Cook
(@BoabieSinclair) reported
@virginmedia Virgin Media’s definition of ‘great things’ is different from mine. two weeks of trying to get through to cancel my contract, including 40 minutes this morning, only to be told I’m a day late and they want £240. In effect I have to pay them for ignoring me. Not a ‘great thing’
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Aruj
(@Aruuj_x) reported
@virginmedia Tried to ring your CS team they won’t let me speak to a senior manager to get my deadlock nor provide me with anything to show they are dealing with my case. Complete waste of time and ridiculous way to treat a customer who’s coming from @O2 .