Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 02/05/2026 11:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Blackburn, Preston, Bolton, Wigan, Prescot, St Helens, Leyland and Skelmersdale.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomBlackburn Internet
United KingdomPreston Wi-fi
United KingdomLiverpool Internet
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet

Community Discussion

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Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it

  • Phil_Donoghue1 Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England

    @virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!

  • R_to_the_D The Mad Hatter (@R_to_the_D) reported from Hindley, England

    @virginmedia any news on where you’re expanding your network? I’ve been trying for years to get you to cable our estate and still nothing despite the main road being cabled up

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.

  • Phil_Donoghue1 Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England

    @virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠

  • Krys_yogi Ada Yoga🧘🏾‍♀️ (@Krys_yogi) reported from Liverpool, England

    @virginmedia you guys are really ***************. What's with the network outage?? Please fix this!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • thechubbynerd1 TheChubbyNerd Logan (@thechubbynerd1) reported

    @TurdiiBurdii @virginmedia ********, thats ******* terrible

  • UKTVPlayHelp UKTV Play Help (@UKTVPlayHelp) reported

    @annie_dunn Hi Anne, unfortunately UKTV Play app doesn't offer a catch up service for GOLD but SKY and Virgin Media should offer the service on their devices.

  • ChrisYeUK Chris Yeung (@ChrisYeUK) reported

    @virginmedia home broadband is down again. This quickly becomes a weekly problem. I lost count how many times this has happened in the last 1.5 months. It is getting much worse and unreliable since VM increased their monthly price. Charge us more and gives us worse service?

  • Heidi87884117 Heidi (@Heidi87884117) reported

    @virginmedia It's the same complaint which I made before which has been closed with an "apology". Beth has raised it again. Which is gone if it resolves the issue and gets answers, not just another apology, our teams are working on it etc etc. I want to know what the block is, who can unblock

  • MasonPOGO Mason (@MasonPOGO) reported

    @virginmedia No I haven’t been able to speak to anyone yet but the internet problems here have been disrupting my ability to work from home

  • CoastalPrawn Greg Otterman (@CoastalPrawn) reported

    @virginmedia when will the service in bristol be fixed?

  • Nico_Macdonald Nico Macdonald (@Nico_Macdonald) reported

    @HyperopticCS Eight days ago I made a request via online chat about a reverse DNS setup. I was told someone would contact me. I followed up two days later. I’ve still had no contact. Please reassure me @Hyperoptic’s customer support isn’t as dysfunctional as @virginmedia’s.

  • NamsFia Naomi 🐝 (@NamsFia) reported

    @virginmedia I’ve done this and it says no issues but every day at some point it drops out. I’m paying a lot of money for not great internet

  • CoastalPrawn Greg Otterman (@CoastalPrawn) reported

    @virginmedia my internet is down, no way to speak to a human over the phone and have to do an exam online in 15 minutes. Useless

  • jemsilverstone (((Jeremy Silverstone))) (@jemsilverstone) reported

    So good of @virginmedia to do updates to my broadband service in the middle of a working day. ‘Should be done by 4pm they announce, triumphantly. A whole day of work for for them but a whole day of work lost for me. But why would they care?