Virgin Media Outage Report in Wrightington, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Bolton, Preston, Prescot, Liverpool, Wigan, Chorley, Southport, Leyland, St Helens and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
TV | |
| Blackburn |
Internet | |
| Blackburn |
||
| Bolton |
Total Blackout | |
| Preston |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Steven E Whittaker
(@stephraim83) reported
from
Chorley, England
Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...
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Steven E Whittaker
(@stephraim83) reported
from
Chorley, England
@virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
@virginmedia can we sort the red button issue out please
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Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!
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Tezz P
(@TezzP) reported
from
Haydock, England
Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @Mr_Mark_Taylor Full month refund please at least. I didn't go to the game and my sons missed football training for something we have paid for and cant access. What are you going to do about it @virginmedia The service is a joke!!
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia morning is anybody online please i need help
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Sandra SmithMND
(@sandras_smith) reported
from
St Helens, England
@Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.
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Tim Hartley
(@Hartley86) reported
from
Leigh, England
@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @SLK1971PNE Patience! Too late now it is half time ! What a shoddy service and obscene with the vast profits you make. Lots of refunds needed.
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andrew day
(@dazzle961) reported
from
Blackburn, England
@virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @SLK1971PNE The whole country cant access the Championship game via the red button. Problem not anyones equipment, your issue only. Sort it out, people subscribe just for this. Appalling customer service.
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @CowburnMarc @virginmedia you know this is not working so why send out standard template reply. Customers pay fortunes for this, action required and money refunds needed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Murton
(@ryan_murton) reported
FINALLY cancelled Virgin Media after 3 years. Horrific internet and horrific customer service. Avoid them like the plague!
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BLOCKED BY SHELL ENERGY FOR THE SECOND TIME
(@BlockedShell) reported
@ShellEnergyHome According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen EXPLAIN WHY Shell ENERGY have NOT
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jill adelus
(@jilladelus1) reported
@virginmedia Next customer complaint just send a few sheets of bog paper as your if you're on board clap trap 'response to resolve' & save people the NIGHTMARE that is @TimFries & his Board of Merry Directors & THREE MAIPULATING MANAGERS & COUNTLESS online & 📞 staff Fraudsters put ME thru.
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Ross Mcglashan
(@mcglashan1982) reported
@virginmedia can someone get in touch as I have given up. Booked an appointment (eventually), you never turned up and now you’ve charged me £25 for the pleasure? Disgrace.
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Ken Ramdawar
(@KRamdawar) reported
@virginmedia I have done everything. I have been on to customer service. Not good enough. I have never needed WiFi extenders before, but have now. I need WiFi for them to work
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Rosie
(@rosie_jd) reported
Hey @virginmedia you’ve put my bill up to £62 and now the internet doesn’t even work. Please can you help the app is not helpful
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Devlin Gallier
(@TheFamousDevlin) reported
@virginmedia Staggering customer service. I can't be compensated for the installation of my broadband being installed because I don't have a service with you!
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Neal
(@nealk87) reported
@virginmedia @offctnmb I have had the same issue for days now. Works fine on tv (which I'm currently unable to use as I'm not at home) but I'm unable to log into Sky Sports with my Virgin credentials. It's always given this message the first attempts but worked on the second try. Until now.
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kenneth combes
(@inspectortooth) reported
@virginmedia I’ve tried phoning. I either can’t get through or are out on hold then cut off! I’ve uninstalled and reinstalled the sky sports app several times but to no avail. Sky tell me it’s a Virgin problem.
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Dave Beckers
(@nucleardevice02) reported
@virginmedia OOMPH customer your app says call789 and I can get a next day engineer booked. Followed your help guide and reset everything, she run test and said there is an issue but I have to wait 24hrs, if there is still an issue to call back and an engineer call will then be booked.