Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 02/08/2026 11:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Liverpool, Bolton, Preston, Wigan, Prescot, St Helens, Leyland and Skelmersdale.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomLiverpool Wi-fi
United KingdomBolton Internet
United KingdomBlackburn Wi-fi
United KingdomPreston Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia so much easier to cancel direct debit without having to bother with a call

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    Dear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice

  • BazxAnderson Baz Anderson (@BazxAnderson) reported from St Helens, England

    So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.

  • bizzarebird BBird (@bizzarebird) reported from Bolton, England

    @virginmedia Restarted twice, no problems with Internet at all. It started randomly on Monday night I thought it was going down but no it's like its telling me Internet is working but no thanks. Router is stuck where it is next to TV don't want flashing x

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    When you have 1001 things to do, Uber slow internet (yes @virginmedia I’ve tried switching on/off etc but still feel like I’m on dial up) and still haven’t a call time for job tomorrow is making me a proper grump #mondaythoughts #MondayMotivaton #MondayBlues #MondayMood

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

  • shaunbentley Shaun (@shaunbentley) reported from Atherton, England

    @virginmedia Still on the phone. Just found out the eng that was supposed to come today to fixed the frayed cables outside was a no show. Also all my smart lights have stopped working meaning the local network (not broadband) has gone down. Finally you’ve agreed to issue a deadlock letter.

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed

  • BrightLitegames BrightLightGames (@BrightLitegames) reported from Liverpool, England

    @virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x

  • wlasinclair Wendy Sinclair RN (@wlasinclair) reported from Hindley, England

    @virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ConnorXfor Connor Xfor 🇺🇦 (@ConnorXfor) reported

    @virginmedia I've been trying to contact a support team for over an hour over a missing self-install package, but your phone bot asks for an account number that doesn't exist, and your chatbot over text and WhatsApp has stopped responding. Can I please just talk to a human being?

  • furious_apollo Furious Apollo (@furious_apollo) reported

    @virginmedia It was taking longer than I had to stay on the phone. So I tried the online chat. I thought it might be slower that way, but I'm on day 2 now. Didn't expect it to be that slow.

  • DanMills15 Dan Mills 🦇 (@DanMills15) reported

    @virginmedia How can you mess up something as easy as moving house?! After not 1, but 2 phone calls with your incompetent staff, in which the second put the phone down on me because she couldn't get through to the right department after holding. Seriously should of moved to BT!

  • AndyW123321 Andy Whitelaw (@AndyW123321) reported

    @virginmedia I said verbally on the call I’d like to raise a complaint, no idea if anyone did anything about that, I suspect not. Raised a complaint online yesterday, told to wait 28 days for a response. So the IT team have been working on it for 4 months now then?

  • PSpcspcs @rev (@PSpcspcs) reported

    @virginmedia Rather you actually respond to the complaint raised in your system, btw you are missing your stated SLAs of 30 days

  • Helenki41599214 Helen King (@Helenki41599214) reported

    @virginmedia please dm me, it is impossible to ge through to customer service

  • Dr_Stav Dr Alex Stavrinides (@Dr_Stav) reported

    @virginmedia why is "we're putting you through for the best customer service possible" after 5mins of bots, being hung up on?

  • StavzMaria Maria (@StavzMaria) reported

    @virginmedia Hello. Yes I believe so. Just went onto the link you provided and it ran checks confirming there are no issues. Wifi is up and running now but for the last 2 months has been temperamental and I work from home. Is this an issue in my area??

  • markje1975 mark edmondson (@markje1975) reported

    watching streaming service on my tablet, after 20mins no wifi as a #virginmedia customer I have an app to scan for WiFi and VM will send a booster if required. When I scan wifi starts to work 20 mins later fails scan again and guess what? Scamming company avoid if possible

  • kumar_novneet Novneet Kumar (@kumar_novneet) reported

    @virginmedia I am not your customer and have not registered for your services recently, I had registered for it last year but got it cancelled on the very next day. Why I am receiving emails for registering of services now and activation of account etc etc.