Virgin Media Outage Report in Wrightington, Lancashire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrightington, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Prescot, Wigan, St Helens, Preston, Bolton, Billinge Chapel End, Skelmersdale, Chorley, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Wi-fi | 4 hours ago |
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Blackburn
|
Wi-fi | 2 days ago |
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Blackburn
|
Internet | 2 days ago |
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Blackburn
|
Internet | 2 days ago |
|
Prescot
|
Internet | 2 days ago |
|
Wigan
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything
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Lorraine Ayrton (@lorraineayrton) reported from Bolton, England@virginmedia is there a national problem with services or what? I’ve had intermittent internet for 3 weeks now. This is taking the proverbial. Says it’s fine but nothing is happening????
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Kayleigh Speakman (@Kayls3457) reported from Abram, England@virginmedia TV/Broadband issues again! WN2
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?
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Mark Baines (@MarkPBaines) reported from Wigan, England@virginmedia been with you for years and your prices are going up due to your service which frankly is rubbish all goes down so you lose a days pay working from home and you still want it paid for! You’re an absolute joke! Don’t worry though you’ve lost a customer!
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Nightsky Ceilings (@cadeharry) reported from Euxton, England@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
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Dave Fildes (Fylo) (@DaveFildes82) reported from St Helens, England@sthelensredMUFC @virginmedia I’d cancel anyway mate we’ve had issues over the years with them but dad sticks with them
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Crazy Corner (@TerryBpne) reported from Walton le Dale, England@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Joe (@JoeHolmes1994) reported from Leigh, England@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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Angela Waterhouse (@AngWaterhouse) reported from Euxton, England@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Georgia O'Hara (@GeorgiaOHarax) reported from Wigan, England@virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time
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Crazy Corner (@TerryBpne) reported from Walton le Dale, England@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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emma2511 (@emmawinstanley1) reported from Aspull, England@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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Taz (@twolftaz) reported from Bolton, England@virginmedia how do I make a complaint- I am so frustrated right now with your customer service #VirginMedia
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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Marie Hardman (@MarieHardman13) reported from Clayton-le-Woods, England@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Belinda Jennings (@BelindaBeerRun) reported@virginmedia No it didn’t, just said hub may need software upgrade. I’ve logged the complaint on the system.
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Mandy Thorpe (@MandyNffc) reported@virginmedia No it doesn't. It was changed on the account when I married. It was with NTL then. I never had this problem until now.
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Adam Samson (@adamsamson) reported@virginmedia Hi, my Hub 3 seems to be totally broken. No internet, non responsive to hard reset, does not assign IP when plugged in via Ethernet. Have appointment scheduled for Saturday but wondered if possible to send replacement sooner since it isn’t a connection issue.
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Elizabeth Doleman (@bettydol01) reported@virginmedia @O2 Your company is a joke. You don’t want everyone to be connected as you can’t organise your company to install your services! I have been waiting since August.. customer service dept is useless!
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Paula Royden (@PaulaRoyden) reported@virginmedia I don’t know where the service status page is?? My phone settings show that I’m connected to 2.4g but I’m paying for 5g I was told yesterday it was all connected and all sorted that was after 10 mins of the previous call both said different things?
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ImogensCanavanFight (@ImogensFight) reported@virginmedia Well. The dongle is here and has a top speed of less than 1mbps. I've been on a call with disconnections for 40 minutes, they transfer me to tech support and I'm cut off. This is beyond a joke!!
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James Ford (@jamesford92) reported@virginmedia please can someone DM regarding my wifi I’ve been on hold for over an hour tried countless things on your website and it’s still not working correctly, please act quickly before I go on an armed rampage you are ruining my life.
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Baljeet Singh (@bsr1234) reported@virginmedia I placed an order with landline number to be ported from SKY. Despite making several contacts with @virginmedia since service activation on 27/10, I was told number porting will happen on 06/11 but it didn’t. Offshore call handlers do not even understand this issue
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Bald73 (@Mf51645648) reported@O2 @peterkay_co_uk 02 priority app not loading for a virgin media customer any ideas
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Ranjan Mallya (@RanjanMallya) reportedThis is just awful service and there is absolutely no one taking ownership of the problem. This is beyond ridiculous service rendered to a customer of your since 8 years. @virginmedia #Virginmedia