Virgin Media Outage Report in Wrightington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Blackburn, Wigan, Liverpool, Bolton, St Helens, Leyland, Skelmersdale and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Where to begin🙄 started with instillation issues, then accused of lying, then billed for stuff that was free in my deal, set up for billing wrong, then just completely wrong bills, then advised my deal was increasing in fixed fee contract, then someone made changes on my
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Account which then changed my bill been in the phone today to customer service who advised it’s fixed now and will have the confirmation through, and just had it and it is still wrong. I have had someone called Ross from billing,dealing with this but now no response from him 🙄
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Mohammed Seedat | Sports Marketing
(@mseedat0) reported
from
Preston, England
@virginmedia my network is very poor! Getting no signal at all.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Quite frankly sick of having to sort this out every month and spending my own time dealing with your errors
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Already checked, your website says we have issues. Just disappointed that I have missed what sounded like a good @F1 race
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqueline
(@djfgiugno) reported
@virginmedia Yes, now there is and it states it will be fixed by 16:30. Yesterday your status showed no issue but upon ringing you around 13:00 as it wasn't working I was informed it would be fixed by 22:15. Still wasn't working today. So will it be fixed by 16:30? TV, phone, internet?
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Raza
(@hassanrh) reported
Really annoyed with @virginmedia after spending over one hour for a web chat I have just been terminated by one of your agents. I have an issue with my broadband which needs your help. I am super annoyed!
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Peter Tee
(@CutePorter) reported
@virginmedia Yes. You are aware of the dropouts but advised me to connect my mobile devices via cable. 1/ how do I do that? 2/ why send me an email to tell me the issue was resolved by your agent when that agent quite clearly resolved NOTHING?
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Charlotte McKendry
(@CharMcKendry) reported
@virginmedia Submitted an online one but like I said there’s no enough characters - called that number who told me there was no way I could send the rest of the complaint. Honestly SHOCKING that you can’t even make a full complaint.
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Robert Wiblin
(@robertwiblin) reported
5 years on @virginmedia still quietly fails to change contact details on a house's internet contract when tenants move in and out — new folks aren't notified of ongoing charges, or able to cancel. A scam to make it hard for renters to notice / stop paying when they move out.
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Pilar Garcia Vicente
(@pilarseo) reported
@virginmedia @virginmedia I have been unable to speak to a person about it. Hours waiting and at the end of the answering machines the call is cut off. That’s the problem nobody solve my problem because I can’t talk with anyone
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OG AXPECT
(@OGAXPECT) reported
@virginmedia Nah is like 5 metres away from me Usually fine although during the weekends it sucks.
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Carvel Bennett
(@CarvelB) reported
@virginmedia Also, we are a gaming family and the dropping of signal is extremely disruptive. Plus, working from home for me and my partner causes issues too. My partner is on a day rate, and constantly on MS Teams, so if she is so if unreliable performance it could potentially impact wages
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PaulNoPunctures
(@PPunctures) reported
@virginmedia The engineer is not coming until 28th. Also the Virgin notice says the problem is not limited to my address alone. That means I will be without my Virgin 200 broadband for at 6 days. Shocking service.
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JordanTeet
(@JordanTeet) reported
@virginmedia Is there anything that can be done to fix it? I’ve tried resetting the router.