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Virgin Media Outage Report in Wrightington, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wrightington, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Prescot, Wigan, St Helens, Preston, Bolton, Billinge Chapel End, Skelmersdale, Chorley, Southport, and Leyland.

CityProblem TypeReport Time
Blackburn Wi-fi 26 minutes ago
Blackburn Internet 8 hours ago
Blackburn Internet 8 hours ago
Prescot Internet 11 hours ago
Wigan Internet 12 hours ago
St Helens Wi-fi 15 hours ago

Community Discussion

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Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!

  • neilc5017
    Neil Connolly (@neilc5017) reported from St Helens, England

    @virginmedia how much notice do we have to give to cancel our subscription ?

  • LawAspi
    TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3

  • Kiefer1667
    Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.

  • Kiefer1667
    Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9

  • LawAspi
    TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.

  • stevelthompsom
    Steve Thompson (@stevelthompsom) reported from Preston, England

    @virginmedia new customer trying to register on your media app always comes up with an error code!!!! Not a great start......may cancel if this is how you roll ??

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working

  • terrificsue
    Susan Rigby (@terrificsue) reported from Wigan, England

    @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

  • LawAspi
    TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.

  • nookandwillow
    clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do

  • LawAspi
    TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.

  • TheRealRagtag
    Stephen Murtagh (@TheRealRagtag) reported from Penwortham, England

    @virginmedia No email access for 3 days now on the blueyonder access. All I get is "Oops, this page is broken." System says nothing is wrong. Terrible. I have done a check, and it says everything is working correctly on BBand/Telly. ??? Area 01.

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm

  • nookandwillow
    clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lizwm
    lizwm (@lizwm) reported

    @virginmedia Either way I was unable to find out if there was an issue and missed an urgent email. I could of had it sent to a different email if I had known but you love to charge a lot but give no customer service.

  • jackoherts
    JD (@jackoherts) reported

    @virginmedia Our HUB 3.O shows constant red - despite numerous re-boots and different positions around the house. Internet went down completely two days in the last two weeks. We want a new hub. Four users in the house, two working from home - you people need to up your game!

  • VMWhistleBlower
    virgin media Whistle blower (@VMWhistleBlower) reported

    @JohnnyDude1983 @virginmedia Just explain if you have no response from your FIRST complaint at the 8 week point and your issue has not been resolved you will request a deadlock letter, and regardless if u get one or not you will be escalating to CISAS (not ofcom) cisas are the regulators of virgin.

  • VMWhistleBlower
    virgin media Whistle blower (@VMWhistleBlower) reported

    @JohnnyDude1983 @virginmedia Can't say it's one I ever came accross. So u ruled out equip issue. Honestly.... I can't see it getting resolved. If i was in your position I would be leaving them as soon as I can (if of course u can get a different provider) are u tied in a contract? How longs left?

  • Hubster999
    Hubster (@Hubster999) reported

    @virginmedia Still no phone service

  • Jonnyclfc
    Jonathan (@Jonnyclfc) reported

    @virginmedia Hi my Virgin box isn’t coming on, the power light on the box is just flashing white, red, then going off. Can you help?

  • AmSalt12
    ASalt (@AmSalt12) reported

    @virginmedia Past experience of talking to a customer service representative.

  • AmSalt12
    ASalt (@AmSalt12) reported

    @TonyMaudsley1 @virginmedia Worst for customer service ever!!!!

  • JimGrad82285564
    Frank TRFC Cameron. (@JimGrad82285564) reported

    @virginmedia It was off all last night. 9 hours. Came on this morning for 1 hour. Off again. Fix time 18.40. I work from home and have racked up a fortune in data addons for mobile.

  • atown_colm
    ColmAtown (@atown_colm) reported

    @virginmedia Tried several times. Still same problem.