Virgin Media Outage Report in Wrightington, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Liverpool, Bolton, Leyland, Preston, St Helens, Chorley and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Liverpool |
Internet | |
| Bolton |
Internet | |
| Blackburn |
Total Blackout | |
| Leyland |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia How many more times, the landline is NOT working (no dial tone).
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia No updated fix time, as it shows all services as green, and can't detect a problem. It asks us to phone you on 151 to do a little more "digging", but the phone line is DOWN. Oh, and the chatbot doesn't deal with landline issues apparently. Now what???
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gwendy
(@gwendy_vg) reported
@virginmedia Disgusted by your service I switched to virgin media with the promise my friend who recommended me and me we will both will get £50 (for the recommend a friend scheme). This should has happened in July, but now December and we haven’t received it.
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Jason is on Mastodon 🏳️🌈🪷
(@Lewishamdreamer) reported
@virginmedia Hi SL you shouldn’t be asking for full post codes publicly. I can’t fathom why you would expect that when every single service provider I’ve ever had doesn’t.
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R M A
(@RobynMandie) reported
The most disgusting service from @virginmedia 🤮 I signed up to their Broadband Fibre on 8th Nov and have never had WIFI service! No engineer until 7th Jan!! Back to @SkyMediaUK I go 😡
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Naomi de Peeved
(@naomi_de_peeved) reported
@virginmedia @ODEONCinemas @virginmedia I cancelled my contract with you and you keep billing me, threatening me with bailiffs. Your customer services say I will continue to be billed until they take 30 DAYS to check the call records. How is this conscionable?!
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SR
(@SR_ARUN_) reported
@virginmedia The hub is cold Not even a bit hot. 4 days back it started to red light Only few times I receive internet service too. That too interepted service. If it bursts of catches fire 🔥 you have nothing to loose
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Naomi de Peeved
(@naomi_de_peeved) reported
@virginmedia @virginmedia I cancelled my contract with you and you keep billing me, threatening me with bailiffs. Your customer services say I will continue to be billed until they take 30 DAYS to check the call records. How is this conscionable?!
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Gill Coates
(@GillCoates5) reported
@virginmedia Want to know how it’s gone? My landline phone cut out half way through the call…
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Unwanted Life
(@UnwantedLife_Me) reported
@virginmedia They then doubled down on lying and said they get it sorted within 48 hours, but you guessed it, that was a lie
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andy filby
(@andyfilby) reported
@virginmedia And would like to use you guys and this is the problem, the fraudulent accounts are still within the virgin matrix and have been told that someone ftom virgin needs to call me to verify its me wanting the phone with u, but no one calls me
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Lucy Clark
(@lucy_clark70) reported
@virginmedia as the service update isn't working on your website, I can't check if there's an outage in my area (E17, London). Certainly seems that way as no Internet...