Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 03/04/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Bolton, Liverpool, Wigan, Chorley, Southport, Preston, Leyland, St Helens, Skelmersdale and Prescot.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomBolton Internet
United KingdomLiverpool Total Blackout
United KingdomBlackburn Internet

Community Discussion

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Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now

  • shazzawarrior18 Sharon Wilmot (@shazzawarrior18) reported from Bolton, England

    @virginmedia Still the same issue had another text update to say all fixed but it's not still nothing #notimpressed

  • Krys_yogi Ada Yoga🧘🏾‍♀️ (@Krys_yogi) reported from Liverpool, England

    @virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating

  • Phil_Donoghue1 Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England

    @virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?

  • shanereeves1982 shane reeves (@shanereeves1982) reported from Wigan, England

    @virginmedia Must be some issue been off since about 10 am but yet internet not affected

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything

  • Krys_yogi Ada Yoga🧘🏾‍♀️ (@Krys_yogi) reported from Liverpool, England

    @virginmedia you guys are really ***************. What's with the network outage?? Please fix this!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment

  • Phil_Donoghue1 Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England

    @virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    Its been a pain in the *** with broadband down all day working from home. But now no Joy of Painting with Bob Ross! It's not the despair that gets me down, it's the hope #virginmedia

  • miteamshirts Chrissie Fuller (@miteamshirts) reported from Chorley, England

    Re Virgin Media Live TV outage. Internet still working as is Netflix, Amazon Prime and My Recordings. Catch-up/binge day!!

  • shazzawarrior18 Sharon Wilmot (@shazzawarrior18) reported from Bolton, England

    @virginmedia Yep shows outrage and estimated fix time which varies then text and email to say fixed but still nothing had 15 messages to say fixed one a few seconds ago but it's not and still showing outrage on the app hard to check this when no services very disappointed with the service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heidisalmons Heidi Salmons (@heidisalmons) reported

    @virginmedia have tried contacting you so many times unsuccessfully this week. It's becoming a joke. Problems with your rubbish broadband and trying to wfh and home school 2 children so it needs sorting. How are we supposed to resolve when wait times are 4 hours long!

  • croupieruk29 Thomas Millar (@croupieruk29) reported

    @virginmedia I want to cancel my contract now and trying to do it officially. next step is to cancel the direct debit, then i'm sure i will hear from you straight away. 4th message now and still no reply

  • misterdhewitt David Hewitt (@misterdhewitt) reported

    @virginmedia Our internet has been down since 1am. Your service status page is down. Very helpful, ta.

  • ronnyvdubs stephen blighton (@ronnyvdubs) reported

    @virginmedia I have spoke to them this morning and to be honest I tried to lower my bill but I removed items off my package and dropped down broadband level and the price went up so going to look else where

  • newmantings JA (@newmantings) reported

    @virginmedia Sure John I’ll just wait 8 weeks before it’s acknowledged and then another 8 weeks before receiving a response saying ‘thank you for contacting virgin,we have looked into your dispute.please note we don’t give a ****’. Thanks for being patient’ .

  • Joe__Walch Joe Walch (@Joe__Walch) reported

    @virginmedia been trying to speak to someone about a home move but lines always closed. Please help!

  • newmantings JA (@newmantings) reported

    @virginmedia Hi NL, your colleague John has messaged me saying they’ve given me resolution to fix it but I’m not happy to accept.I’m 12 days into my service and have been told if I want to fix it I have to buy an add on.

  • katieatkinsonnx Katie (@katieatkinsonnx) reported

    @virginmedia Hi, our wifi is dropping out constantly, we had an engineer fit a booster which doesn’t work and the problem persists. We also were promised a new v6 box which never arrived. Becoming frustrated now. Could I speak to somebody please?

  • joshsasto Josh Sasto (@joshsasto) reported

    @virginmedia You clearly haven’t read my first message. I did contact you. It took 25 mins then your colleague said I’d need to wait 50 mins to speak to someone who could actually help me. Can someone call me?

  • iantcurrie Iantbarrie (@iantcurrie) reported

    Hello virgin media thinking of switching been on hold to speak to someone for 30 minutes not a good start for someone who wants to switch to your service