Virgin Media Outage Report in Wrightington, Lancashire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Blackburn, Bolton, Preston, Wigan, Prescot, St Helens, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Liverpool |
Internet | |
| Blackburn |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
-
Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
-
Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
-
Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
-
MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
-
Pete Best (Pil0t Pedr0)
(@PIL0TPEDR0) reported
from
Bolton, England
@virginmedia Yet again an intermittent service in Area 20 BL1 2 this has now gone beyond a joke, paying for a service and not getting it
-
Pete Best (Pil0t Pedr0)
(@PIL0TPEDR0) reported
from
Bolton, England
@virginmedia Still having problems there is a fault in the area, supposed to be fixed by 16:25 today, over 24 hours without Internet is a joke
-
Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
-
Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
-
Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
-
Joe
(@Joe95976011) reported
from
Atherton, England
@virginmedia worst customer service ever
-
Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
-
Baxy
(@Baxy2001) reported
from
Wigan, England
@virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.
-
Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
-
L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
-
Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
-
Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
-
Anthony Murphy
(@anthony_murphy1) reported
from
Bolton, England
@virginmedia is there a way for me to find out if my phone number has been leaked or involved in any form of data breach as I've been getting daily phone calls from people pretending to be you? Never anyone else so just intrigued.
-
L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
-
Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
-
MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
f.
(@fajarzahra_) reported
virgin media u lost the hottest customer u could ever have😔
-
Yusuf
(@Ys17111) reported
@virginmedia Trying to cancel my contract, been on hold for hours, you keep ending the call, I'll call again and you will do the same thing, wasted my whole evening trying to sort this out
-
Andy Quinn
(@AndyQuinn_Fire) reported
@KGthaComedian Virgin media are possibly the most hideous company you will ever have to deal with. Robbing, rude liars. Until you come on Twitter and they want to be your best friend.
-
Jon Munson
(@jonmunson) reported
It's that time of year again, where @virginmedia waste hours of my life and their retention team makes me call back a number of times to speak to someone else to get a deal that costs more than if I was a new customer. #poorcustomerservice
-
Alison Conaghan 💙 🇪🇺 🕷️
(@aconaghan) reported
The levels of incompetence @virginmedia are unbelievable. I called again today to close my email account and the advisor updated my marketing preferences. How hard is is to close down an email? It is supposed to happen automatically but 10 months later it is still active
-
Thomas Hefford
(@ThomasHefford) reported
@virginmedia Well… is there an intermittent fault (therefore line problem) or not…??
-
.....
(@pinknfluffy0) reported
@virginmedia They have already come out just made the drive worse. The service is intermittent and does not cover much of the property
-
ciarciel
(@ci_arc_iel) reported
@Sathnam @virginmedia Had this with an elderly relative. I phoned Virgin to cancel and then got to speak to someone and also got a tariff reduction for services more approparite for her needs (the lovely guy in the call centre did agree that the tariff they'd put her on was for family of 4 gamers).
-
Amy
(@Mathsy93) reported
@virginmedia Customer service through WhatsApp several times about this issue, and have been told they’d sort it … but months later is still not sorted. Yes, there has been a complaint raised!
-
Jon Munson
(@jonmunson) reported
@virginmedia You are confirming what I've said then - you don't care about retention. How much does this cost your brand reputation every year? Literally any new fibre supplier can come out and dominate when you treat existing customers like this.