Virgin Media Outage Report in Wrightington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Preston, St Helens, Chorley, Blackburn, Liverpool, Prescot, Wigan, Southport, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Preston |
Internet | |
| St Helens |
Internet | |
| Preston |
TV | |
| Chorley |
Internet | |
| Blackburn |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@Lizzim18 @virginmedia Poor service. It's annoying isn't it?
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Marcas Seán Pádraic Ó Donnċú
(@MJPArmario) reported
from
St Helens, England
@virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia It just says to book an engineer, but I don’t want to book it incase it’s an external issue which will be fixed
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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David Walton
(@Davegas2) reported
from
Feniscowles, England
@virginmedia When are you going to sort out problem with red button on Sky sports, sometimes on, most times off, ongoing problem.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia Hi, my broadband has just gone off is there a known issue in my area or do I need to book an engineer ?
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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AME
(@AMEB62) reported
from
St Helens, England
@virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Steph
(@SA57EPH) reported
from
Wigan, England
@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Top Dog
(@TopDog0310) reported
@virginmedia What are you on about? All I ever do is complain about the terrible service ever since I started my contact with you! I've done everything you've asked. Informed you here, the forum, web chat, call - of which I spent hours on the phone!
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Top Dog
(@TopDog0310) reported
@virginmedia I was told I would be appropriately charged for the package I’m receiving. Lie. I’m giving you advice. Get someone to call me, or I go to the ombudsman. As per the complaints procedure! This is still the original complaint. Just with theft/fraud added on @virginmedia part
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tawkbiz
(@tawkbiz) reported
So Virgin Media is giving 'best possible service' by turning off the broadband until the earliest 3pm. If they were giving 'best possible service' they would have given notice that it was going to happen before hand!!
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Mandy Decuyper
(@MandyDecuyper) reported
@virginmedia Hopefully you won’t regret that tweet! I should have been offered the virtual engineer yesterday rather than given false reasons for the problem! We are using our data on phones, I’ve had no service for more than 24 hours so I will be raising a complaint and expect compensation!
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Eve Munroe
(@YveMunroe7) reported
@virginmedia I was told that I have I have too many devices!! 😠😠😠😡😡😡 I wasn’t told that the many times I’ve complained about the service for 3 years! You’re not sticking to your end of the bargain. My son is working, my vulnerable young person is also back home 😒
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Customer Service
(@vmbusinesshelp) reported
@JonathanBirdUK @virginmedia @vmbusiness Hi, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
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Catriona Cole (née Curry) 💙
(@CatrionaRCC) reported
Hi @virginmedia, your service status tells me broadband connection issues in CB6 will be fixed by 08:25 this morning and yet it's 09:15 and no internet makes working very tricky. Is there a more accurate update please than the one on your website?
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@TheKumarz
(@TheKumarz) reported
@virginmedia service is down in my area. It says I can register the loss of service onine. When I go online there is no option to register this. How can I register my loss of service as I'm having to use phone data to be able to work?
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David Hatton
(@hattondoc) reported
@virginmedia Still not great. Ookla speed test is showing 60-70 mbps but responsiveness of all web based apps is terrible and very laggy. I’ve tried resetting the router but makes no difference.
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Annie Mc Cartney
(@Flomoll) reported
@virginmedia We are having difficulty my husband had to go in two hours early to do a jong clinic prep because our wfi is down