Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 10/20/2025 15:20

October 20: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Bolton, Liverpool, Preston, Leyland, Wigan, St Helens, Bretherton, Skelmersdale and Southport.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn TV
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBolton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed. 3rd time in a week @virginmedia 3rd time in a week

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response

  • Timuslloyd Timothy Haines (@Timuslloyd) reported from St Helens, England

    And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!

  • AgentLittleP Paul #WhatDayIsItEdition (@AgentLittleP) reported from Liverpool, England

    Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia 20 minutes currently on the phone waiting for your customer services to answer. What’s happening?

  • sandrachataway Sandra Scott (@sandrachataway) reported from Liverpool, England

    @virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    Mmm @virginmedia wifi down again for the third day in over a week. Any chance anyone can help here

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    Does anyone have virgin media who can help me please before lose the plot

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia so slow today ookla says nope can’t even run a test!

  • Knitswithbeer knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    @DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia Major waiting time on your customer service lines again today! Your web chat says a possible 24 hour wait until get back to me!? You guys not working from home? Come on, that’s an option surely? Please respond.

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • xZxlly Zally (@xZxlly) reported

    @virginmedia it's been about 2 hours now that this issue keeps happening. My connection disconnects for about 10seconds and reconnects, but 3-5minutes later it happens again. I have lost a lot of online work to this.

  • xZxlly Zally (@xZxlly) reported

    @virginmedia Also a friend of mine, also with Virigin is having the exact same issue, almost at the exact same time as me.

  • twiggy_1979 Ian Twigg (@twiggy_1979) reported

    @virginmedia Having major internet connections today (WN1). Not great given the previous day you wrote to millions of customers advising of a 21% price hike!!! You can’t make this **** up. #virgin #broadband @DowndetectorUK

  • lloydie5 Vicky (@lloydie5) reported

    @virginmedia Yeah just that there are ‘known issues’ and an engineer is working on it. Not good enough. Never had a single refund off you for all the internet problems. Don’t know why I bother using the services.

  • stonerbeagle stonerbeagle (@stonerbeagle) reported

    @virginmedia Yes of course you have it’s an o2 number. It never works for this serevice but does work when you text me asking how you have done.

  • kolokube Mark K (@kolokube) reported

    @virginmedia Ported my number into Virgin Mobile a week ago, and still can't receive SMS or phone calls! This is beyond belief... I can't work without SMS verifications. Spoken to your CS who are lovely... but I still don't have a service!! HELP!!!

  • graemefowler Graeme Fowler (@graemefowler) reported

    @virginmedia I still have an open chat on WhatsApp but nothing is currently happening. I'm trying to change or cancel my contract as it's too expensive and about to get 17% more expensive - so I don't think you can do that here.

  • kazzafletch karen fletcher 💙 (@kazzafletch) reported

    @virginmedia We’ve spent ages on several calls this week renegotiating package.We agreed 3 month FOC trial for pods to try and improve service. Just had email re changes,no mention of free of charge.What email address do we reply to please to get this adjusted to what was agreed

  • KaneyyTV Kaneyy 🇬🇧 (@KaneyyTV) reported

    @virginmedia Yeah it’s down. But it’s becoming a regular occurrence now. Not exactly what I need when I need internet to do work

  • jay_27uk Jamie Heath (@jay_27uk) reported

    @virginmedia Received an email stating my ‘debt’ been sold to JC international after ‘numerous attempts’ to contact me. Despite having my email address and contact number, I had never been contacted and was not aware of this debt. Awful customer service.