Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 01/20/2026 20:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Liverpool, Preston, St Helens, Bolton, Wigan, Leyland, Skelmersdale and Prescot.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomLiverpool Internet
United KingdomPreston Phone
United KingdomBlackburn E-mail
United KingdomBlackburn E-mail
United KingdomBlackburn Internet

Community Discussion

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Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • ChrisFoxRacing Christopher Fox (@ChrisFoxRacing) reported from Bolton, England

    @virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

  • John_Kelly17 John Kelly (@John_Kelly17) reported from St Helens, England

    @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

  • pillbo01 kevin.james (@pillbo01) reported from Bolton, England

    I have virgin media but they don’t have a Customer service that you can speak to. Or email I’ve had a problem for over a month since an engineer messed about in the box in the street. Picture on tv keeps pixilated.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

  • JohnMurphy9172 murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MartinNorden2 Martin Norden (@MartinNorden2) reported

    10 minutes on the phone to @virginmedia then @virginmedia hang up, no tv and now no customer service. Disappointed @virginmedia

  • ChrisBart1979 Chris Bartley (@ChrisBart1979) reported

    @virginmedia Yes your Companies incompetence is the know problem, you were supposed to be reconnecting me 5 days ago after you cut us off with out our authority

  • laravsimpson Lara (@laravsimpson) reported

    @virginmedia please help - have been inundated with 11 scam calls today purporting to be your technical department. I am a customer of yours. #virginmedia #scammers

  • lornagilmour_ Lorna Gilmour (@lornagilmour_) reported

    @virginmedia To be honest, it does feel like a very clunky process...and after 18 years as a loyal customer, I am quite disappointed. It also shouldn’t have taken social media and so many questions to get to the bottom of it.

  • bsscdt ⚫️ Bsscdt (@bsscdt) reported

    @virginmedia no broadband since earlier this afternoon. Calling 150 gives a message saying that engineers are working on this issue, but no further info. Could you please provide an update? Thanks.

  • Heather47603113 Heather Hill (@Heather47603113) reported

    @virginmedia Link not working now

  • MartinNorden2 Martin Norden (@MartinNorden2) reported

    So Virgin Media on line help states no issues yet we still have no TV in ME20 6, why is that @virginmedia. Getting fed up now.

  • bit_by_bit Nicholas Shearer (@bit_by_bit) reported

    @virginmedia @ChoudhuryJie Just rearranged my contract and removed the landline as it hasn't worked in months, got refund for those months. The new contract has had phone added back onto it for some reason. As you know it is broken do I get a discount each month?

  • hilzzze Hilmi (@hilzzze) reported

    @virginmedia how can your TV go app on laptop be so poor! Keeps asking for device to be registered which I've done and registered the same device 4 times still won't work! How can a company charge so much yet have such poor software no wonder so many people pirate the football!

  • c_r_simmons Colin Simmons (@c_r_simmons) reported

    @virginmedia When I run the online tests it says there's no issues. The telephone message doesn't give an estimate - just says its a complex problem so it's taking longer than usual to resolve it.