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Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wrightington, England

The most recent Virgin Media outage reports came from the following cities: Preston, Blackburn, Bolton, St Helens, Wigan, Billinge Chapel End, Skelmersdale, Chorley, Prescot, Southport, and Leyland.

CityProblem TypeReport Time
Preston Internet 7 hours ago
Blackburn Wi-fi 8 hours ago
Bolton Internet 18 hours ago
Blackburn Wi-fi 21 hours ago
Blackburn Wi-fi 1 day ago
Blackburn Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • thereal_rookie
    Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

  • lestervose
    ann (@lestervose) reported from Haydock, England

    @virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits

  • radio_caroline
    Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

  • Reidy_25
    liam (@Reidy_25) reported from Prescot, England

    @virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it

  • MsLucyOpenshaw
    M S L U C Y 💟 (@MsLucyOpenshaw) reported from Bolton, England

    It’s a bloody good job I don’t rely on the internet to make a living because the connection with @virginmedia is shocking and I’d be skint. But I am skint from how much we pay for this shit internet.

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

  • JonGre69
    Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

  • tommylbf
    Thomas Hall MB Vans (@tommylbf) reported from St Helens, England

    @virginmedia TV not working at all and WiFi always on and off.

  • Lisa_P117
    Lisa Patel (@Lisa_P117) reported from Horwich, England

    @virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England

    @virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

  • Sophgrimmy_
    soph✌ (@Sophgrimmy_) reported from Wigan, England

    It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

  • thereal_rookie
    Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

  • tommylbf
    Thomas Hall MB Vans (@tommylbf) reported from St Helens, England

    @virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

  • bigjeast
    John Eastham (@bigjeast) reported from Wigan, England

    @virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

  • Knitswithbeer
    knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lucyfrancis_tri
    lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?

  • sohanlon07
    Shane (@sohanlon07) reported

    @virginmedia None of these options worked and there is no help on the community. What do I need to do to talk to a real person about this? I pay significant monthly fees for your broadband so shouldn’t have to spend my time looking for online solutions.

  • stumpypoppet1
    stumpypoppet (@stumpypoppet1) reported

    @virginmedia your incompetence to provide a full operational service, never fails to amaze me.. time to select another provider who works.. at least **** Turpin was respectful enough to wear a mask before stealing you money.

  • rajy71
    Raj (@rajy71) reported

    @raining_bows @virginmedia Lucky you..i pay for 100mb and if i am lucky i get 25mb. Each day my internet cuts out at least once. And yes I have the hub 3. Not fit for purpose . I have even put the hib into modem mode and use a seperate router which makes no diffeeence. P**s poor. Sure Virgin wont reply.

  • salhypes
    Sal (@salhypes) reported

    @virginmedia Really unsatisfactory service for my parents today. Your customer service reps have made them seriously rethink their television and internet provider.

  • fed_m
    Federica Massagrande (@fed_m) reported

    @virginmedia I have, the status page says that everything is fine(!), but we have no internet and the chatbot said that there is a known problem in my area.

  • dtg226
    Dan Gregory (@dtg226) reported

    Here we go again @virginmedia …. Such a poor service for £150 per month.

  • MrsDont09
    helen somerville (@MrsDont09) reported

    @virginmedia problems within b29 area

  • TellyToday_
    TellyToday (@TellyToday_) reported

    @virginmedia I can’t see any area fault on service status do you know how I check on it for FY38BG

  • Leroy_Boyce
    Leroy Boyce (@Leroy_Boyce) reported

    @virginmedia Just tried it. There do not appear to be any problems.