Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 01/30/2026 16:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Prescot, Preston, Wigan, Liverpool, Bolton, St Helens, Leyland and Skelmersdale.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomPrescot Phone
United KingdomPreston Internet
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomWigan Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

  • NdawanaY Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

  • NdawanaY Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia thanks for the awful internet service, f*cking useless you are

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

  • IanRobEfc1878 IanRob79💙 (@IanRobEfc1878) reported from Wigan, England

    @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    @virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?

  • AckerHeron Tony (@AckerHeron) reported from Liverpool, England

    Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

  • PattipooFoy patricia foy (@PattipooFoy) reported from Blackburn, England

    @virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets

  • CllrMichaelHaw Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, England

    Virgin media customer service 🥴😭🤯

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sophiegalvinx soph 🐾 (@sophiegalvinx) reported

    @virginmedia This doesn’t solve our query about who rang to cancel our account and that you allowed this to happen? I am the account holder and it should of gone through me you haven’t contacted me at all?

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported

    @virginmedia We couldn’t get hold of anyone when we tried to call today after 3pm but yes the problem is still ongoing clearly.

  • GutteridgePete PeteGutteridge (@GutteridgePete) reported

    @virginmedia Which part of I cannot call as the line goes down and the phone disconnects and calls are taking hours to answer: my internet doesn’t stay connected long enough to answer?

  • emy_dolphin emy dolphin (@emy_dolphin) reported

    @virginmedia I am still experiencing issues, my WiFi keeps cutting out still! We call and an automated voice says an engineer will be out to us?! Honestly how much more money am I going to have to spend on more data and on WiFi that DOESN'T WORK

  • MandaTreherne Amanda Treherne (@MandaTreherne) reported

    @virginmedia just upgraded to TV 360 and it keeps stopping and telling us service is suspended. After 4 phone calls and speaking with 6 people spending 4 hrs on the phone and each time being told it is fixed I can assure you it IS STILL NOT WORKING and we are in a queue AGAIN!!

  • Mrsprozzer01 Phil Sproston (@Mrsprozzer01) reported

    @virginmedia The call was arranged as part of talking to your help desk, who said that the problem was too complex for them to solve, and they would pass it to level 2, who would call me within 72 hours...

  • MattDe_Giorgio Matt (@MattDe_Giorgio) reported

    @virginmedia Recently renewed and upgraded to 1gb speed. It’s consistently not fast enough in the day to handle zoom calls and keeps kicking all and any devices off the network. Run all the virgin tests and it says it’s fine when it clearly isn’t.

  • cragg1965 richard.cragg (@cragg1965) reported

    @virginmedia think I have just been conned by your telesales said yes to paying a bit more and getting sky sports. Didn't tell me it's not in h d how long do I have to change my mind and go back to my original plan to cancel

  • Mrsprozzer01 Phil Sproston (@Mrsprozzer01) reported

    @virginmedia Yes. V6 “conversion” went fine, but upstairs the issue. Not only does mini box not work, but since it arrived, TiVo doesn’t recognise Sky sports or Movies as part of package.

  • ollie_yates Ollie Yates (@ollie_yates) reported

    @virginmedia I'm paying for a service I can't use. Is that acceptable?