Virgin Media Outage Report in Wrightington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Southport, Blackburn, Liverpool, St Helens, Skelmersdale, Bolton, Preston, Wigan, Prescot and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Southport |
||
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Liverpool |
Phone | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia It just says to book an engineer, but I don’t want to book it incase it’s an external issue which will be fixed
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia Hi, my broadband has just gone off is there a known issue in my area or do I need to book an engineer ?
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave
(@mstd633664) reported
@virginmedia 1.35pm for 26 mins and second call 17.45. 1st call I was with mum in law, second from home where we have security data (It seems it now wrong?) originally Wednesday was 1st appointment. Explained old, vulnerable and I’ll health. Heat issues today need to be priority 4 hrs given
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Leo
(@LeoGloriae) reported
@virginmedia Here’s hoping it is fixed then. Problem is, this has been going on for 3/4 days, and going down like this for almost the entire work days, especially in this heat is a pain. Especially as I’m chronically ill, so travelling into the office isn’t an option. 😔 Here’s to waiting.
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Josh Burnell
(@JoshBurnell1) reported
@virginmedia I've done that and been spoken to very rudely. Also been told that the issue cannot be resolved immediately and to wait for a call back at some point. I shall be leaving virgin after many years with you and will encourage others to do the same.
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Josh Burnell
(@JoshBurnell1) reported
Disgusting treatment from @virginmedia. Additional services & cost added to my account without my permission and then rude call centre staff when ringing to speak about it. 100% lied to me on the phone stating I was told yesterday about the extra services (which I wasn't).
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Virgin Media Business
(@vmbusiness) reported
@lukeredpath @vmbusinesshelp @virginmedia I am sorry to hear this, unfortunately this is down to someone trying to access their own account and using the wrong username, unfortunately we are unable to stop the reset but you can manually change the password for this in your mybill account. kind regards.
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VolatilityRob
(@VolatilityRob) reported
@virginmedia @virginmedia Thanks 4 reply. You are the 1st response. I have not contacted BPO who are debt collectors. They will no nothing about the issues with VM. It is up to VM to cancel the invoice & stand down BPO. I have approached VM several times & you disabled complaints yr Web Site.
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Bethany Smardon
(@bethanysmardon) reported
@virginmedia day 32 of no internet or tv service! #noservice #poorcustomerservice #virginmediaproblems
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Gavin Walton
(@Gavwalton) reported
@virginmedia Yes said there was an issue in the area and it would be repaired in 2 days , 3 days later it was updated to another 2 days etc etc and then went to July 5th , then on July 5th did Aug 5th , tried to see if your company would send out a temp 4g dongle
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Gemma Walker
(@Wa82154509Gemma) reported
@virginmedia my internet and tv service is down? What is going on?
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Adam Rathbone
(@MrRatch) reported
@virginmedia Can you fix it please…I do have work to crack on with 🙈