Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 01/13/2026 21:15

January 13: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, St Helens, Liverpool, Bolton, Preston, Wigan, Leyland, Skelmersdale, Prescot and Chorley.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn E-mail
United KingdomSt Helens Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    .@virginmedia you're flakey broadband had stop working, again! WA10, trying to work from home and it's so unreliable, can't wait to change at the end of my contract, you're service is a joke.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    @sleepydeeves Yep .@virginmedia broadband and TV down in WA10, it's been flakey for months

  • mrphilliptipton Phillip Tipton (@mrphilliptipton) reported from Haydock, England

    @virginmedia I don't have any wired devices. The service has just been lost again. When the service is lost one of the green lights on my TiVo box starts to flash, but TV service remains normal

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia I want to downgrade. Lowest TV package (no BT Sport) 50MB broadband Weekend calls How much pm would this be. Currently on Full house and I've been told it's going to £85 pm. This is far too much. Need to get costs down.

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Never use @virginmedia its utter ****.

  • SafwanMullaaa SafTheOne (@SafwanMullaaa) reported from Bolton, England

    Thought my @virginmedia Internet went down again since I was scrolling on Instagram dark mode and thought nothing was loading! Then I remembered its the Blackout thing #Instagram

  • johngleo gleeson (@johngleo) reported from Liverpool, England

    @virginmedia is there an internet problem in the Norris green area

  • jhewitt1771 john hewitt (@jhewitt1771) reported from Appley Bridge, England

    @virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia Want to downgrade my package. Your online service does not work or wait an hour on the phone. I'll just cancel my direct debit..They'll ring me then. Off to BT

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @Virgin @virginmedia IS IT POSSIBLE SOMEBODY CAN HELP ME. I DONT WANT A FREE TV, JUST MY OWN MONEY BACK! THE CREDIT BALANCE LEFT ON MY ACCOUNT, SERVICES SWITCHED OFF 16th FEB. 111 DAYS ALMOST 4mths! I AM A 73yr OLD VUNERABLE PENSIONER,SICK OF RINGING TO BE TOLD LIES AND FOBBED OFF!

  • AndyMackguitar Andy Mack (@AndyMackguitar) reported from Standish, England

    Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home

  • Sam_Miller98 Sambo (@Sam_Miller98) reported from Westhoughton, England

    Virgin Media has been utter dog **** these past few days

  • LORD_VADER_4EVA Peter Lever (@LORD_VADER_4EVA) reported from Bolton, England

    @Yenzs_Streaming @virginmedia Yenzs try resetting your router and your Mac address on the Xbox console in network settings

  • mrphilliptipton Phillip Tipton (@mrphilliptipton) reported from Haydock, England

    @virginmedia I've done all that. Service was restored after two hours, but these breaks in service have been happening for three days now.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @Virgin @virginmedia RUNG FOR THE UMPTEENTH TIME FRI 29th MAY. TOLD FOR THE UMTEENTH TIME A CHEQUE BEEN REQUESTED. PROMISED A CALL BACK TODAY FRI 12th TO SEE IF CHEQUE HAS ARRIVED. NO CHEQUE RECEIVED AND NO PROMISED CALL BACK, ACTUALLY KNEW THAT NEITHER WOULD HAPPEN, WHAT A WAY TO TREAT A 73yr OLD!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PressExpose - (@PressExpose) reported

    @virginmedia Do you have ethics? Could you help me get the credit on my account refunded? I've been asking for a refund for 6 months since leaving & each time you assure me it's been sent out, but never arrives. Must be 5 times you've lied to me about my money, have you stole it?

  • MrsRia333 Ria A (@MrsRia333) reported

    @virginmedia Morning Virgin, have had WiFi down since 12.30pm yesterday and the online updates just change the time. Did click for the text updates but nothing has come through. Could we see if an engineer is actually onsite to fix? Thanks

  • zhruum Terry Nutkins' Attack Otter (@zhruum) reported

    @whippletom I'm about to do this @virginmedia Been offered my exact package for half the price as a new customer, been a customer for 20 odd years. Everytime I ring up I get the usual run around.

  • Jillste12763068 Jill stevenson (@Jillste12763068) reported

    @whippletom My @virginmedia has nearly doubled and I can never get to speak to anyone in customer service. Currently looking into other options so I can leave, not the service you deserve when you’ve been with a company for a long time.

  • RonGandolfo Ron Gandolfo (@RonGandolfo) reported

    @ladylauraprice @virginmedia There is no point in raising a complaint I’ve had one running since 26th June and I still can’t get my issue resolved. Appalling and Virgin are just wrapped up in procedures, no one at Virgin Media has a real care about proper customer service.

  • TonyNinja1 Tony Ninja (@TonyNinja1) reported

    @Shame4me @whippletom I’m having that problem right now. Have gone through every channel to close my account. Out of contract for ages. Everything disconnected and now I have Sky in. Virgin Media still will not close my account.

  • PatMcCarthy37 Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland

    @AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.

  • JonnyMarquez93 Jonny Marquez (@JonnyMarquez93) reported

    @whippletom @virginmedia are possibly the worst company to deal with, from their online chat thing, to their downright awful customer service

  • 1986cars Ts (@1986cars) reported

    @virginmedia hi virgin. Is your service down in the SM5 area? We have no phone, no broadband and no television? Please help!

  • FionnolaG Fionnola Geaney (@FionnolaG) reported

    @virginmedia Thanks none of these work for me as I don't have my account login details - i have tried them all. I've no phone, limited access to WiFi. I have spent a long time with the complaints team on chat which wasn't successful. I need an email address please.