Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 01/24/2026 02:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Blackburn, Preston, St Helens, Bolton, Wigan, Leyland, Skelmersdale and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomBlackburn Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomBlackburn Internet
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • Nicolajb87 Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

  • Elisabet0490 🪷Elisabet🪷 (@Elisabet0490) reported from Blackburn, England

    @virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

  • tomrushton88 Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

  • tomrushton88 Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

  • tomrushton88 Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

  • Nicolajb87 Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia fix ur awful service!!!!

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    @virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

  • IanForrest10 Ian Forrest (@IanForrest10) reported from Blackburn, England

    @virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

  • Parleyyyyyy Josh (@Parleyyyyyy) reported from Liverpool, England

    @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

  • AckerHeron Tony (@AckerHeron) reported from Liverpool, England

    Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DamienH27628115 Damien Hill (@DamienH27628115) reported

    @virginmedia I've spoken on WhatsApp and been promised a fix on there on five different days by 5 different agents. I have wasted so much time on this. When I get time to make a call it will be to cancel. I cannot afford the £117 pound you charged me last month when my contract is £54

  • swainjo John Swain (@swainjo) reported

    @virginmedia In the end after 5 attempts I got to a real person who could discuss my issue. For the time being the speed you offer is by far the best but customer service is really poor. Unless it improves I will move when a competitor offers a comparable service.

  • carooftheavon CC (@carooftheavon) reported

    @virginmedia Broadband and streaming TV/catch up. Don't know about landline as I don't use it. Service back now but has been so unreliable and poor lately I have no confidence it will not go again.

  • VegetaSr87 Hamza M. De Barros (@VegetaSr87) reported

    @virginmedia @vmbusinesshelp Swear down feels like virgin media and virgin media business are two lil kids that have communication problems. One tell me send the kit set back the other one say nah keep it man what I do keep it send it.

  • GDR3formed Dylz ✍️ (@GDR3formed) reported

    @virginmedia Useless ***** fix your ******* service so I stop lagging on Pro Clubs

  • _Moon__bear_ moon_bear (@_Moon__bear_) reported

    @virginmedia thanks for ending our service a day early. Super helpful when I was meant to be working today. So not only is your service shocking I’ve now lost a days pay. Cheers

  • 67_gooner gje (@67_gooner) reported

    @virginmedia morning. One week and u still can’t fix the issue with TV in north London. If u can’t fix it then will switch now. Because this not acceptable

  • DianeCa41756433 Diane Campbell (@DianeCa41756433) reported

    @virginmedia Our mobiles are also showing no service

  • Magsk1_Gaming Magsk1_gaming (@Magsk1_Gaming) reported

    @TheMaccAttacc @virginmedia It's pretty **** across the board, sky isn't much better and all of there prices have gone up.

  • Probet32 Probet (@Probet32) reported

    @virginmedia Hi, I have problem with my verification email, it doesn’t arrive. And when I do get the email it is always expired. Been trying for 1 week now. Can you help me verify my account because it is not working through normal methods.