Virgin Media Outage Report in Wrightington, Lancashire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrightington, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Blackburn, St Helens, Wigan, Billinge Chapel End, Skelmersdale, Preston, Chorley, Prescot, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton
|
Internet | 5 hours ago |
|
Blackburn
|
Wi-fi | 9 hours ago |
|
Blackburn
|
Wi-fi | 16 hours ago |
|
Blackburn
|
Internet | 17 hours ago |
|
Blackburn
|
TV | 18 hours ago |
|
St Helens
|
TV | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !
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Marc Lancaster (@Kiefer1667) reported from St Helens, England@virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !
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owen southworth (@obpls1995) reported from Wigan, England@virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?
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Marc Lancaster (@Kiefer1667) reported from St Helens, England@virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.
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clare wilson (@nookandwillow) reported from Prescot, England@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm
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Steve Thompson (@stevelthompsom) reported from Preston, England@virginmedia new customer trying to register on your media app always comes up with an error code!!!! Not a great start......may cancel if this is how you roll ??
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Stephen Murtagh (@TheRealRagtag) reported from Penwortham, England@virginmedia No email access for 3 days now on the blueyonder access. All I get is "Oops, this page is broken." System says nothing is wrong. Terrible. I have done a check, and it says everything is working correctly on BBand/Telly. ??? Area 01.
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3
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Michelle Oldroyd (@shell634) reported from St Helens, EnglandHere we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.
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Neil Connolly (@neilc5017) reported from St Helens, England@virginmedia how much notice do we have to give to cancel our subscription ?
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.
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Susan Rigby (@terrificsue) reported from Wigan, England@terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.
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clare wilson (@nookandwillow) reported from Prescot, England@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Kendrick (@kingbob01) reported@virginmedia Hi .. no my dad is complety deaf and has a brain injury so my mum had to deal with these sort of things and is not in good health herself. She wanted to cancel from the 19th April as I have found her another supplier that can give her what she has now with you for half the price.
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mike (@mikejhemsley) reported@virginmedia The hotspots in the link are different mobile providers. Are you advising me to change my mobile phone contract? If not, please do let me know how I'm supposed to access another company's TfL wifi service.
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Gianni Z™ (@Ilscuro) reported@virginmedia That number doesn't work lol, so I called your so called customer service on different one and guess what? I was on hold for 30 mins then got cut off, I need my phone and Internet working if its not sorted 2day direct debit will be cancelled and I will try find another provider
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Kevin Johns (@Berlinseshdmtv) reportedYou know what, it would have been courteous to have asked me to turn the box off and on again as a bare minimum (which I have done) or just a “sorry I don’t know” but nothing at all is a crap way to treat folks that actually pay your salary @virginmedia
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BT (@malonetoone) reported@virginmedia N7 6PH. On corner of Roden Street and Hertslet Road. I can get the number later. People have been dumping things on it already and given we’ve had loads of issues with service it seems worrying.
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Grant💙 (@gHuporanj69) reported@mrsanitaparis @ruskin147 @virginmedia Ditto, no problems here!
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Adrian Mack 💙 (@graveneycl) reported@virginmedia Still the same - I can get the complaint bot but not a specific webchat
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Helena 1 half of artninetwo (@HelenaknownasH) reportedSo 2 blokes from MJQuinn have blocked me in my drive, put up bollards in front of my neighbour and blocked them in while they saw into the pavement. They have @virginmedia sign in the windscreen. No warning of this & we couldn’t get out now if we wanted? #nocourtesy #rude
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cnc stuff (@mycncstuff) reported@virginmedia went to cancel my business contract as getting less than half the speed we are paying for to be told it’s 90 days and they don’t guarantee speeds. They couldn’t give a monkeys about it. #poorservice
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Arlene (@ArleneH48169104) reported@virginmedia I've tried to call and there is just an automated service saying we know there's an issue and goodbye. No further info provided.