Virgin Media Outage Report in Wrightington, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Preston, Blackburn, Prescot, Liverpool, Wigan, Chorley, Southport, Leyland, St Helens and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Total Blackout | |
| Preston |
Internet | |
| Blackburn |
Internet | |
| Prescot |
TV | |
| Blackburn |
||
| Blackburn |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you please tell me when this is going to be sorted and i want some money off my bill please cos now i can’t do no work and i am paying for a service what i am not getting 😢😢😢
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
£1260 per year for a 3rd rate service #VirginMedia
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Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
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scousenatalie🌈
(@scousenatalie) reported
from
Liverpool, England
Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄
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Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you tell me when it’s going to be fix cos i want money back cos i can’t do my work at home and you are stoping me from working i want to make a complaint cos i pay for a service what you are not providing 😢
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Yeah and the mobile data gone down too
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
I don't have an ariel or freeview I rely on your piece of shit @virginmedia #VirginMedia
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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GRAEME SMITH
(@MrGraemeSmith) reported
from
Liverpool, England
Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia nobody as got back to me again can you please tell me when it’s going to be fixed and i need to get some work done and i am paying for a service what i am not geting are you going to take some money off my bill cos i have lost money 😢
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @andrewpoile are you going to give people money back cos you can’t provide a service our money off there bills cos i am paying money for a service and it’s not working and people wants to know what you are going to do about it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
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Darren Bown
(@Dazzb84) reported
from
Newton-le-Willows, England
Virgin Media goes down and we have a nationwide breakdown. 🤣
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colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Roberts
(@jcroberts1985) reported
@7c25d632f10d435 I've got the same problem today @virginmedia
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John Halstead
(@Honest989) reported
@virginmedia hi I'm trying to get through to your team but I'm getting disconnected. As of next month you want to charge £54 for the service I receive. The same package seems to be available for £38 a month. So am I being punished for being a loyal customer?
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John Lee
(@Actuarial_Tutor) reported
@virginmedia I'm afraid the phonecall with the team was very poor yesterday: saying there was no engineer appointment, then saying there was & they'd been (when they hadn't) & then that the problem was resolved (when we're still connected via our neighbours cable stretched over their lawn).
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mal
(@malctalk) reported
@virginmedia got through to customer service Wednesday 360 box not working.....shielding......clinically extremely vulnerable...told them.....said I would have call back in 24 hrs nothing......now engineer calling sat HE CANT COME IN
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Char Borley
(@CharBorley) reported
@virginmedia What’s up with the service ?!! I renewed my contract and still have super old box yet new customers get new boxes at the same price - not on
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⛹🏽♂️
(@Rkbldn) reported
Virgin media is awful
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Jenni Pinnock
(@JenniPinnock) reported
@virginmedia The lithium portal isn't allowing me to respond? Unfortunately we've tried the phone already. We've had the issue since early December (and Virgin were aware); on the phone today we were told our local cabinet issue had been ongoing for over 7 days with no resolution date given.
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Gregory James French
(@JuicyGJF) reported
@virginmedia @richardbranson **** you and #VirginMedia Been on hold for an hour & half, woman answers my call, takes my account number then ends the call on me... I’m trying to end my contract with you bums, price increases again & again. Nearly £50 a month just for internet 🖕🏼
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Phoebe 🇩🇰🇬🇧😘
(@Ladymouse54) reported
Is anybody else having internet issues from @virginmedia I’ve had no internet since 11:45...
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Mhairi McFarlane
(@MhairiMcF09) reported
@virginmedia hi, my engineer hasn’t turned up for my installation appointment and the appointment has disappeared from my online account. Can’t get through, and won’t get a call back for 24 hours which is too long as need install today. Can you help?