Virgin Media Outage Report in Wrightington, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wrightington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Liverpool, Bolton, Blackburn, Skelmersdale, Wigan, St Helens, Preston and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Internet | |
| Liverpool |
Internet | |
| Bolton |
||
| Blackburn |
Wi-fi | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia hi can help please. TV service down with new reinstalled tivo box
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
I don't have an ariel or freeview I rely on your piece of shit @virginmedia #VirginMedia
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭
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Zeliha Haxhifazliu
(@ZHaxhifazliu) reported
from
Liverpool, England
@vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
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Steph Nash
(@Stephjjmn) reported
from
Wigan, England
@stevenfrost3003 @virginmedia @skytv We had the same problems, went to Sky who are much cheaper with better deals and service, never looked back 👍🏼
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Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
£1260 per year for a 3rd rate service #VirginMedia
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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Gareth barlow....
(@Bwfc1976) reported
from
Bolton, England
@virginmedia I can't get in touch to cancel my Internet pls help me out
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
@JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lewis Cogley
(@LDCogley) reported
@virginmedia can you help me. I’ve bought a property registered as a business I need to change it to residential so I can get your services
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Anna Poland
(@Anna_McD91) reported
from
Belfast, Northern Ireland
@virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?
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Stream_Gene
(@Stream_Gene) reported
@virginmedia When I've run that check it just said there is an issue, check back later, still same.
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Nikki Rider
(@nikkirider84) reported
@virginmedia Hello, this is my regular message to let you know my issue is still not resolved over 2 weeks later. Could cc reply to my email please
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Ellie
(@ellieroof) reported
What a shock, @virginmedia Wi-Fi and TV not working AGAIN. SORT IT OUT!!!!!!!
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Bal
(@baljsingh) reported
@virginmedia Will be in contact with the ombudsman and cancelling my direst debit because you won’t leave me in the line long enough to cancel.cant believe I was cut off. Pirates!!!
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Bal
(@baljsingh) reported
@virginmedia So no reply after your first question? Out don’t give a fig about a long serving customer. Tell me where to drop your kit off to so you don’t try and charge me for 15 yr old tech! Charlatans!!!
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martin old
(@martinold) reported
Why is it so difficult for @virginmedia to get a bill correct or speak to someone who can actually help.
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philliplittlewood
(@philliplit) reported
@virginmedia We changed our tv package in January and still haven't had the new channels switched on, the adviser my wife has been dealing with is working from home and not getting the issue sorted. His reply to her when she said I took to twitter was they can't help you I can dm you his no.
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Damascus Crowe
(@EndOfTheWedge) reported
@virginmedia deeply disappointed you used @YodelOnline to deliver my router, if you can call it a delivery. The collection point was open till 9pm and was a shop on a public high street. How did the driver FAIL to deliver it at 19.29?! Lobotomised monkeys could do a better job.