Virgin Media Outage Report in Wrightington, Lancashire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wrightington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrightington, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Preston, Blackburn, Bolton, Wigan, Billinge Chapel End, Skelmersdale, Chorley, Prescot, Southport, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 3 hours ago |
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Internet | 21 hours ago |
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Wi-fi | 21 hours ago |
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Internet | 1 day ago |
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Wi-fi | 1 day ago |
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Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrightington, England
Latest outage, problems and issue reports in Wrightington and nearby locations:
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Karen Jacqueline (@KazF2010) reported from Westhoughton, England@virginmedia Instead of providing all these "upgrades" to the service how about just providing a SERVICE that we pay for 🤬
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Jen (@typicalgrill) reported from Preston, England@EyeIzMoorey @cakemog @virginmedia Can confirm virgin are bags of shit. Great when it's working but if you experience a problem. Good ******* luck., 🙃
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NicoleMichelleBaker (@Nicole_Baker) reported from Whittle-le-Woods, England@virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.
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Emily (@EmilyMc767) reported from Blackburn, England@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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Nath (@nathanrigby__96) reported from Tyldesley, England@virginmedia Internet went off last night in the area and it said it would be sorted for 10:30am this morning now the status has changed but still no ones internet is working, rebooting doesn’t help
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Dan Ashurst (@danashurst) reported from Wigan, England@virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.
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Bronwyn Every (@bronwynevery) reported from Wigan, EnglandDont think there is a worst company to get in touch with than @Virgin 🤯 heads fell off. #virginmedia
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Dizz Sukha (@DizzSukha) reported from Bolton, England@virginmedia All signals are working. My issue is I have been paying for anonymous call rejection for a few years and it has not been working since last year. I have rang up many times and still not fixed. I have been paying for this service even though it is not working!
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Victoria Smith (@vickymanutd7) reported from St Helens, England@virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either
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Ali Gudgeon ✍🏻️ (@Libra_Comms) reported from Preston, EnglandDebating whether to switch from @virginmedia to @skytv after being told I can’t get new deals as I’m a loyal customer of 9 years. They’ve also put the price of my package up twice in the last 8 months 😬
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Tina Lawrenson (@TinaLawrenson) reported from Chorley, England@virginmedia 6/12 later we still haven’t despite phone calls and false assurances we still have not got number back contacted vm whom basically said it’s my problem and here’s the number to call no help .... it’s beyond disappointing
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Dan Ashurst (@danashurst) reported from Wigan, England@Scott_Helme Damn. That upload is faster then what @virginmedia give me on my cable line!
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Nick (@HeywoodNick) reported from Preston, England@virginmedia I cant sign into virgin go....trying to watch the football tonight...but says it cant sign in now and to try later....please help...
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Craig Cooke (@storm_imaging) reported from Bolton, EnglandJust had a call from @virginmedia - yep right. Saying my broadband was slow because of files being downloaded without my knowledge blah blah. When I said I don’t have Virgin Media broadband was informed that all the internet in my area goes through their servers...😩
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Keith Birchall (@k_birc) reported from Wigan, EnglandThree different calls today from people claiming to be from @virginmedia wanting to fix 'faults' on my line by installing software on my phone. I find these funny and drag the calls out but some people may be fooled.
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𝕾𝖙𝖊 (@ResidentStevil7) reported from Hindley, England@virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!
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Tina Lawrenson (@TinaLawrenson) reported from Chorley, England@virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours
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Danielle Hickey (@McGovernDanDan) reported from Penwortham, England@virginmedia The worker who was in charge told me the complaint would go to him so basically it was a waste of time. I have complained but I’m not confident in your processes 😡
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Victoria Smith (@vickymanutd7) reported from St Helens, EnglandSeriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation
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Karen Jacqueline (@KazF2010) reported from Westhoughton, England@Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katherine Wade (@kaitee73) reported@virginmedia @MeganJuliaaa_ Everyone is having issues!
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99Red-Baboons-Go-Sigh #WAF (@Richard66629722) reported@BorisJohnson @virginmedia @O2 You change the law that enables them to charge and not congratulate them for sticking with how things were. Have you any idea how stupid that is?
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Olive (@mbonbs) reported@virginmedia I am now being told by a live chat agent that the device is not even in stock and I had to reach out to find this out. How can you promise delivery for a device you don't even have in stock? Appauling customer service
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Chirs Rawley (@RawleyChirs) reported@virginmedia No, nothing resolved. As predicted. I'm still in an online queue but no-one will respond. Farce. I don't have the words to describe how bad @virginmedia is.
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Yvonne Elliott (@yelliott6) reported@virginmedia Yes I have and have been told the TV and Internet is down till about 7.45pm today. Then they text me a link which doesn't work. Just real poor customer service to be honest.
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🏴Vandervecken🇬🇧🇺🇸🇨🇦🇦🇺🇮🇱 (@Avalon262) reported@BorisJohnson @virginmedia @O2 Tesco mobile also have kept no roaming charges , though they run on O2 network so no real surprises 👍🏻
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Andrew Flynn (@andrewlflynn) reported@virginmedia Tried with Safari, Chrome and Firefox, all have the same issue even after Cookies are cleared.
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ThePoliticalSpectre (@ThePolSpecLGBTQ) reported@NadineDorries @virginmedia @O2 Always someone else fault isn’t it Nadders, never just that you and the rest of your pathetic bunch are incompetent
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StephanieCC (@StephanieCC11) reported@virginmedia could you please add a link to your website that tells customers how to get in touch regarding a deceased customer? No facility to search. No obvious option to phone or email? Its not very helpful. Would appreciate contact details please.
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David Rose (@rosedavidrose10) reported@NadineDorries @virginmedia @O2 Utter nonsense, you either know it and you’re lying or you don’t, in which case you’re an idiot