Virgin Media

Virgin Media Outage Report in Wrightington, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrightington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrightington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrightington, Lancashire, England 02/12/2026 12:40

February 12: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrightington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Skelmersdale, Liverpool, Bolton, Preston, Wigan, Prescot, St Helens and Leyland.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn E-mail
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrightington, England

Latest outage, problems and issue reports in Wrightington and nearby locations:

  • KathyyyLouiseee Kathy Louise (@KathyyyLouiseee) reported from Liverpool, England

    @virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia hi can help please. TV service down with new reinstalled tivo box

  • StewRuns Stew 🏃‍♂️🐐 (@StewRuns) reported from Wigan, England

    Dear @virginmedia the wifi out of your router is ****!

  • renzair Renzair (@renzair) reported from St Helens, England

    @virginmedia If your internet service to St. Helens could be anything other than complete dogshit for more than five minutes that’d be swell. Since 7:30 this morning, constant outages of internet service. STILL happening at 16:00. Thanks (for nothing). Again.

  • ewart71 Jim Ewart (@ewart71) reported from Leyland, England

    @virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    @JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.

  • isleethere Keenan Jay (@isleethere) reported from Preston, England

    @virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.

  • Stephjjmn Steph Nash (@Stephjjmn) reported from Wigan, England

    @stevenfrost3003 @virginmedia @skytv We had the same problems, went to Sky who are much cheaper with better deals and service, never looked back 👍🏼

  • colinlit colin littlejohns (@colinlit) reported from Liverpool, England

    @virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling

  • Bwfc1976 Gareth barlow.... (@Bwfc1976) reported from Bolton, England

    @virginmedia I can't get in touch to cancel my Internet pls help me out

  • aboardy Alison Boardman (@aboardy) reported from Walton le Dale, England

    @virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.

  • ZHaxhifazliu Zeliha Haxhifazliu (@ZHaxhifazliu) reported from Liverpool, England

    @vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭

  • isleethere Keenan Jay (@isleethere) reported from Preston, England

    @virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES

  • trev0rj0nes trevor jones (@trev0rj0nes) reported from Southport, England

    @virginmedia still no contact. Help me out here will you

  • TheICC_Sandra Sandra Jane Eyre (@TheICC_Sandra) reported from Southport, England

    Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems

  • aboardy Alison Boardman (@aboardy) reported from Walton le Dale, England

    @virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice

  • aboardy Alison Boardman (@aboardy) reported from Walton le Dale, England

    @virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected

  • aliyashystghani Aliya shystha Ghani (@aliyashystghani) reported from Preston, England

    @virginmedia literally the worst thing ever

  • HelenLloyd66 Tweety Pie 🐥 (@HelenLloyd66) reported from Chorley, England

    @virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MickMcadams Mick McAdams (@MickMcadams) reported

    @virginmedia Please do not apologise again as your sentiment is becoming diluted and feeling somewhat condescending. What exactly does "Will be along to assist as soon as possible" mean? A resolution? I have now spent a considerable amount of time and effort just to receive stock responses.

  • Jan35723880 Jan (@Jan35723880) reported

    @virginmedia There are no known faults - we have tried rebooting and checking all connections. The box was only fitted on Friday (it is a replacement Samsung box). I have tried calling several times but the ‘lines are busy’! Any help would be appreciated. Thank you

  • Deb1961Deb Deborah Marks (@Deb1961Deb) reported

    @virginmedia Down AGAIN.

  • NoddyMaccy 🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺 (@NoddyMaccy) reported from City of London, England

    @virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒

  • shnausermillie SchnauzerMillie (@shnausermillie) reported

    @LozzaFox @virginmedia Hubby phoned them asking about their internet. They went through the whole data gathering to join then there was a pause....the response, but sir you're already paying for our internet service. His response, well why the f**k I'm I not getting it

  • Laica23 Laica (@Laica23) reported

    @UswitchUK can you get me out of a deal with @virginmedia if I switch to a new broadband provider with you, I'm not happy that they can increase a price and have terrible customer service, yet I can't speak to them to resolve it because of Covid. No help, no price increase

  • JulesCox1959 Julie Cox (@JulesCox1959) reported

    @virginmedia good grief is this worst #customerservice ever?thought I’d managed to cancel my account but no! One service left live😬 30 minutes again to speak to them put on hold &then cut off - hours spent on the phone to #virginmedia I just want to leave!!

  • CammieRacing TFz Cammie Racing (@CammieRacing) reported

    Hey @bt_uk do you have space for a @virginmedia customer who is thinking of leaving? They hung up on me after an hour on the line and are hiking my bill up to £46.50 for only 35-45Mbps. 😭

  • ChrisBradsGregg Christine Gregg (@ChrisBradsGregg) reported

    @virginmedia How do I contact virgin customer services by telephone please to try to get services working. It’s not my account as I have credit on it

  • Maksima Tarra (@Maksima) reported

    @virginmedia @virginmedia after we finally got through to a customer service agent, we were told that the estimated date of when the intermittent service will be restored is by the 29th January.