3 (Three) Outage in Ripley, Surrey, England

@ThreeUKSupport I’m not giving that publicly - just trying to help you and @brattandeaf out.

@ThreeUKSupport @brattandeaf CF10 is the postcode area and there’s issues at the mo. I had a text telling me that earlier this week.

@ThreeUKSupport Will do! When you put that postcode in on your website though, it still says you're fixing an issue in this area, so maybe your website needs to be updated?

@ThreeUKSupport Hi, asking on behalf of a friend, how long are the works going on for in the gu212nn postcode? They've had dropouts and problems for weeks!

@ThreeUKSupport @SheeMeeHeer So Mark (Three) - I just renewed to be safe but in two years time as a loyal customer I ll be paying this Roaming charges outside of the 70 destinations ( £2/day and £5/day) if I renew my contract again - so I ll have to not renew and leave it running as it is to not pay this!

@SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....

@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!

Let’s talk about how **** @ThreeUK is in central London pls😤😤😤

@ThreeUKSupport hi I have so issues with voicemail and on o2 and we I had visual voicemail where I could delete messages simply however I don’t seem to be able to find how to set this up on your network. Please advise.

@ThreeUK hi I am having trouble with my voicemail so have decided to set up visual voicemail but can’t seem to find how to set up in your network. Can you advise.

@ThreeUKSupport 3 of us, all on iphone 12 devices are all experiencing this. Have all reset network settings but no luck. Are there any plans for 5G to come to the postcode soon?

@ThreeUKSupport Can't switch to 3G as on an iphone 12, 4G is very slow, even with 4 bars of signal.

Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport

@ThreeUKSupport There is a cooling off period for cancelling contracts made in store (14 days from activation) but if not stores are open to cancel then how can this be done? Cancelling because I no longer require the free data roaming in Brazil as all U.K. flights to Brazil are now cancelled.

@tower_cell @ThreeUKSupport Apparently they have planning applications for 5G in the Twickenham and Richmond area, but they keep being rejected which is a shame. Fingers crossed though! Their speeds round me are not great, about 10mb down and 2mb up.

@ItsJustTamsin @ThreeUK Omg, that's terrible! their customer service is terrible, they hang up on you all the time! Switched to EE, best decision ever, and they have customer service in the UK.

@ThreeUKSupport Still absolutely no use whatsoever. No customer service. No help. Your own systems are now down. The latest excuse. 4 months of you taking money & providing zero service. Basically a scam.

@ThreeUKSupport But you haven’t helped solve the problem at all.

@ThreeUKSupport How do I msg you so that not everyone can see. All of the info will be linked to my account. Nothing to do with a new phone. It’s one under warranty not working for nearly 4 months & now you avoiding paying for the Apple store replacement. All you do is take my money each month.

@ThreeUK - been trying to get resolution to a relatively simple issue for 3-4. Months. No mobile service. No handset. You are happy to keep taking my money & provide no help. Web chat & call centre totally useless. How do I contact a grown up with some authority & sense?

@ThreeUKSupport please can you fix the issue I’m having accessing Netflix. The service and website aren’t working on my Three WiFi but work via EE (mobile data) which points to you having done something!

@ThreeUK pls tell ur people in customer service to not chat nonsense to a guy that knows his stuff, bare cap in y’all rap

@ThreeUKSupport I have had no signal on my phone for over a day now, any idea what is going on? Thanks

@ThreeUKSupport my 4G is not working so I can’t access the app store, netflix or snapchat. my friends who use Three also can’t access these apps :/

@ThreeUKSupport @AmieLambley @ThreeUKSupport why are you still not admitting this is a three issue. All other networks work fine and going via a vpn works- suggests an issue at your end

@ThreeUKSupport @SonradanEnglish Kirsty, you know very well what the issue is. Find a more diplomatic way, be truthful. @ofcom - they're at it again, constant lying, but their own higher lever support people admit the service in London has been broken for 7 months and that they withhold this info from customers

@ThreeUK how long will it be before the issue in NE37 1su is fixed please?

@ThreeUK Snapchat, Netflix and Apple Music down since yesterday across all devices that I connect to mast and my 3 hub. All work absolutely fine on other wifi networks. You must have an issue

sick of being told to contact the other company about snapchat not working on three data. sort it out please @ThreeUKSupport @snapchatsupport

@ThreeUKSupport @samorris6182 Also having the error NW-2-5. No issues using any other network.