3 (Three) Outage in Pirbright, Surrey, England

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@ThreeUKSupport I have the restart my phone every day in an attempt to pick up the data in the area...if it succeeds it’s then super slow at doing anything

@ThreeUKSupport over the last few months every morning I have noticed issues with the data in my area...the minute I leave my house...nothing..nothing till I get in to town which is a good 15 min walk away....

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.

@ThreeUKSupport Tried that full power off and restart too...wife has same issue. Think localised can you check if issues still in area

@ThreeUKSupport In fairness like most 3 customers I have never experienced any real problems with the network to be fair.... Unlike every other network they are always down or having issues hence why I went to 3 in the first place.... I'm a network engineer and 3 are the best by a long way....

I really need to change my service providers. @ThreeUK have a complete mobile outage and @VodafoneUK (my ISP) have been shite since I signed up. Hilarious.

@ThreeUKSupport @harj_jhutie Not just don’t customer...all customers...

@ThreeUK seems to be down on the morning commute 😢

@ChrisMoyles I’m having issues with @ThreeUK @ThreeUKSupport at least you can see on the website there mast is not working. 3 mobile site is also not working to check. 😡

@BBCBenThompson @ThreeUK @BBCBreakfast I did not realize it was down until I saw your news report - as I am in my house & I use my wifi (not data) // have turned the WiFi off on my phone and it def does NOT connect to the internet 😳 Hope you get a response from @ThreeUK soon !!

@ThreeUK please could you sort poor service and customer relations out!!!!

@ThreeUK again our signal availability in GU25 is non existent!!! This happened for a week two weeks ago and as if this morning nothing. Please let me know what is going on!!!

@ThreeUK what is going on with you guys today. No chat operators available since 8 this morning and no customer service agents

@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.

@ThreeUKSupport my internet doesn’t work, I have run out of data but have bought an add on and it’s blocked. I need help and I feel like I don’t get any support on the phone

@ThreeUKSupport I can access online...it’s the iPhone XS Max, I’ve reset network settings numerous times which helps to some extent but having to do it more than once a week is just a pain,

@ThreeUKSupport please tell me why I have been facing so many issues with data since I upgraded my phone!

@ThreeUKSupport are you having issues in the KT12 / kt13 area as places I usually have signal I now have no service

@ThreeUK #camberley customer service today was shocking. Don’t tell me I’ve a fantastic upgrade on line when in store the tram are lacklusture- offering deals that cost more and blaming remote management .... #20years+ #letdown

@ThreeUKSupport There has been practically no data service for over the past week. Yet if you leave the area and enter what I assume is the next base-station location, you get it back.

Dear @ThreeUK I am already a customer and you are constantly bombarding me woth sales promo calls- please please stop

@ThreeUK I can only imagine how many of those are gonna be broken in to for food.

@ThreeUKSupport could somebody please help me out here.

@ThreeUKSupport Trying to add more data on the app - service unavailable. Any idea when back up?

@ThreeUKSupport upgraded my wife's sim over 5 hours ago, kept same number but still not connected ! HELP

@NickSpathis @ThreeUK I am getting 4g+ now at work. They must be upgrading the network.

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@ThreeUK any plans to support Apple Watch cellular in the near future?

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@ThreeUK - customer service is just awful. A bill query has resulted in (literal) hours and remains unresolved. The biggest irony (other than the difficulty in speaking to a communications company) is the long wait to speak to your complaints department #shame

@ThreeUKSupport expecting an upgrade to be delivered today. Still no idea what time it’s coming and I have things to do today. Tried calling customer services to get nothing but automated messages on all of them and I’m at my wits end now

@ThreeUKSupport Can you offer any help for my partner - he’s ordered an iPhone X upgrade but Three are now shipping the handset to the wrong address and won’t redirect it! Anything you can do? :(

@ThreeUKSupport Are you able to shed any light on the issues you've been experiencing? As far as I am aware every other network in the UK has successfully deployed Oreo to Samsung devices. Is there something unique to Three?

@Chaice1Chaice @ThreeUK "I did! very stupid of me!" Oh dear. Change your My3 and email passwords as well.

@3Luser @ThreeUK I did! very stupid of me! I was busy when I received the text so was not able to double check. Luckily, after realising my mistake, i immediately called my bank and secure my account.

Great. My identity has been stolen along with 5K and I can’t bc even call @WMPolice because I’ve run out of call time with @ThreeUK. Worst day of my life. I can’t even get accomodation for my next year at uni and I’m honestly broken

@ThreeUKSupport Yes I did and this is the information that I’ve received. Each advisor I speak to or message via webchat seem to be speaking to me from the same script of ‘ I will resolve your problem’ which is not true as the issue is ongoing.

@ThreeUK I’m trying to call home in emergency. Full signal but I can’t call and they can’t call me. Devastated. @Three_Is_Broken

@ThreeUK are the WORST network in the world. Absolute dogshit. Don’t even know why I’m writing this cos it won’t post anyway. #threeareshite

@ThreeUK hello im on your network and still having network issues at PR15TG. Im told to use wifi but why should i have to use my wifi when i pay for a network. Please advise

I'm cancelling my contract with @ThreeUK as soon as I can. I just never have service 😡 cba anymore man

@ThreeUKSupport What I’m more concerned about is why I was approved a 24 month phone contract in 2017 for £72 per month which ended in December last year and never missed a single payment. But get declined a £17/month broadband package. I will check out the DM you have sent

@MrVbv @ThreeUK Slow. Painfully slow