3 (Three) Outage in Pirbright, Surrey, England

@ThreeUKSupport I spoke to someone on chat on wednesday morning. He promised me it was arriving that day...... still no sign... i cant even cancel it because i cant access anything. This is bad service 😡

@ThreeUKSupport Still not working!!

@ThreeUK I'm getting really frustrated with your online support which your automated telephone message says I must use, now just experienced very unhelpful adviser #badcustomerservice #unhelpful #three

@ThreeUK I was wrongly advised by your online chat service yesterday, I now can't see how to get back to that service and you're not accepting calls atm, please help.

@ThreeUKSupport is there a problem with three our signal has been terrible for ages now

Very sneaky from @ThreeUK. Account closed, told it would refund any credit. Get a letter saying account is in credit but need to call to get it. Obviously calling isn’t working currently. Sorted now with great chat support. Fine now, just sneaky.

@ThreeUKSupport Yes, you second support staff was allot better. Thanks for getting back to me.

@ThreeUK I really hate the poor signal and service along with such poor customer service. I wish I hadn’t renewed my contact

@ThreeUKSupport just shocking so fed up with 3 wish I never upgraded!

@ThreeUKSupport Everywhere I go I get no data signal! And turning it to 3G like your Reading store colleagues suggested doesn’t work either!

@ThreeUKSupport It finally kicked in around 11pm that day I don’t think I had problems with other services..data just seems to be an issue with my phone..a lot! I find I have to switch it off and on quite a bit or go in to airplane mode to get data back...since I’ve had it...

@ThreeUKSupport I haven’t had a phone signal for 2 days. Please help.

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue! My post from yesterday ignored!

@ThreeUK Poor customer service! 3rd call ask for manager agent refused to put me through. No bill no payment! No online bill service! How many months does it take to fix an issue!

@ThreeUKSupport I have the restart my phone every day in an attempt to pick up the data in the area...if it succeeds it’s then super slow at doing anything

@ThreeUKSupport over the last few months every morning I have noticed issues with the data in my area...the minute I leave my house...nothing..nothing till I get in to town which is a good 15 min walk away....

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@ThreeUKSupport I did listen to them, twice none of them said “to speak to an advisor about our complete lack of decent customer service press #” But enjoy your jokes.

@ThreeUKSupport Tried that full power off and restart too...wife has same issue. Think localised can you check if issues still in area

@ThreeUKSupport In fairness like most 3 customers I have never experienced any real problems with the network to be fair.... Unlike every other network they are always down or having issues hence why I went to 3 in the first place.... I'm a network engineer and 3 are the best by a long way....

@ThreeUKSupport I husband has now spoken to five different people on five separate occasions to try and get this resolved. Starting from scratch each time. If someone could resolve this issue asap we'd be very grateful.

@ThreeUK Yesterday we changed our Sim cards. Our internet is still terrible. We cannot even make regular calls. Find a solution to this, please.....

@ThreeUKSupport It was a brand new order where I was only able to enter a billing address. It doesn't really matter, the main issue is i've not been able to receive or use the router and sim/data. I've tried to cancel and been met with a crap process, and now you've passed me to debt colletors

@ThreeUKSupport That wasn't an option when I placed an order. Either way I never got the router or have used it. Three can see this from either my account or the fact the router was returned to them? Not sure why it was passed on to a debt collection agency... scandalous

@ThreeUKSupport how when the phone continually resets ie turns off and on again...apps 'kill chilled' battery optimised...at 6am held up 15 mins...at a better signal location yesterday...worked ok

@ThreeUKSupport They use an iPhone and iMessage. They are using +44 and the message is sent but never gets to me. Stranded in mid air. I have an android Huawei phone.

@ThreeUKSupport I am out at the min so will do later in the day. FYI I have got a dielrect phone Num to the the technical dep, as this is ongoing issue with the mast here. So may ring them as well

@ThreeUK where can I find out what the resolution of my complaint is? I go on the chat and all they want to do is transfer my sim card (??) which got me in this mess in the first place!

@ThreeUKSupport It was sent to my previous billing address which I couldn't change due to my bank only dealing with people in monetary distress from being furloughed. I've just been on the phone and now have to call the debt collection agency directly to sort this out. This is absolutely stupid

@ThreeUKSupport This is getting beyond a joke. I've had about four days of acceptable service in the last month.