3 (Three) Outage in Kingswood, Surrey, England

@ThreeUKSupport Okay sent me a text, which was successful. Seems the issue is either in Ireland, or my friend's phone. Thank you for your help.

@ThreeUKSupport Hi I'm trying to send a text from Croydon UK, to a British friend who is currently in Dublin. I'm being informed it's not being sent. How do I find what the issue is?

Quite unbelievably bad customer service from @ThreeUK tonight .. I’ve been a customer , a big customer to the tune of £1000s over at least 15 years and because I can’t remember one word , They can’t verify me ! Disgraceful

@ThreeUKSupport @DavieC82 Can you stop wasting our time with device restarts, it's clearly a major outage...

@ThreeUKSupport loads of people are tweeting at the same time that your network is down in various locations and you need to queue to visit the service status page. Can you confirm if there's a nationwide outage? Its looking silly that you're denying it.

@Riggers_23 @ThreeUKSupport My 5G router is dead in London, there's a queue just to look at the service status page and they don't seem to be acknowledging this might be a problem...

@magicalmouse @ThreeUKSupport @proudly_ed My 5G router refuses to connect to the internet in London and there's a queue to visit your service status webpage (which says there's no issue) - are you sure you're not aware of anything?!

Hello @ThreeUKSupport it’s been more than a week and I have not able to use my data. Checked the network status checker on your website and it says that there’s an issue. I would like to know if when the services will be fixed? It’s been more than a week now here in Isleworth

@ThreeUKSupport I’m not giving that publicly - just trying to help you and @brattandeaf out.

@ThreeUKSupport @brattandeaf CF10 is the postcode area and there’s issues at the mo. I had a text telling me that earlier this week.

Is @ThreeUK data down at the moment? Can't use any data driven apps unless connected via WiFi. 🤔

@ThreeUKSupport why does my phone not get a signal out and about in central London? Myself a couple of people I know are suffering the same lack of signal.

@ThreeUKSupport @jwilf @ThreeUK I have a 5G home broadband hub and it hasn’t worked today or yesterday. Is there a network issue? James I would wait!!

@ThreeUKSupport Will do! When you put that postcode in on your website though, it still says you're fixing an issue in this area, so maybe your website needs to be updated?

@ThreeUKSupport Hi, asking on behalf of a friend, how long are the works going on for in the gu212nn postcode? They've had dropouts and problems for weeks!

@ThreeUKSupport @SheeMeeHeer So Mark (Three) - I just renewed to be safe but in two years time as a loyal customer I ll be paying this Roaming charges outside of the 70 destinations ( £2/day and £5/day) if I renew my contract again - so I ll have to not renew and leave it running as it is to not pay this!

@colla_voce @NatRaybould @ThreeUK Well that’s crap. Been with Three since the beginning and all was fine and dandy when I was in Hungary recently. I suppose once Vodaphone and EE did it would have been very hard not to follow suit.

@SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....

@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!

@ThreeUK I recently switched to three after mind blowing offers from customer care executive. Internet connection on and off for almost one week and not even getting 3G speed from 5G hub. Will wait for 2 more days, if it is same i will think of disconnection.

@ThreeUKSupport Please please can someone help me, I'm on advance plan (aug 2020) I've not gone over 12gb of data and being charged for data in USA. The three rep on the phone is trying is trying negotiate how much I will accept for being charged for data!

@ThreeUK Turns out you’ve been overcharging me £43 a month for the last 6 months. In order to avoid this I apparently have to move to a contract with inferior terms? Terrible customer service, stealing money from your customers.

@ThreeUKSupport Cheers for the reply Mark, it was something that said in stock based on colour and GB selection for today on the website and also says on email straight after I confirmed it. Can you help?

@ThreeUK has to be the worst network coverage, Its a for AWFUL.

.@ThreeUK claims to have the "biggest and fastest #5G network" in the UK, (overtaking @EE) with population coverage of 54%. 5G now available in more than 400 locations across 3,000+ sites. Operator earmarked over £2bn for investment in 4G experience and 5G rollout

@ThreeUKSupport how come my signal is so poor when actually living in a city??? Is there a way to fix this???

Hi @ThreeUK - I’m not in the UK at the moment and my phone has No Service. I’m PAYG and topped up a few days ago but still no service. I can’t even receive a text to view my account online. I can’t access security codes for online banking or from Microsoft etc. Please help!

@HayleyJeanx @ThreeUKSupport Tbh you should have been checking your bills. How can you blame a network because of your own incompetence?

@ThreeUK u are a **** network I utterly regret the day I renewed my contract with u, and ur customer service is one ****** idiot after another

@chasabi @ThreeUKSupport If it's any consolation, I never have had 5G in the whole year since having a 5G phone.