3 (Three) Outage in Kingswood, Surrey, England

Consistently terrible customer service and support from @ThreeUK @ThreeUKSupport

@ThreeUKSupport how can I pay my bill ! Been trying to use app but not working and all the online stuff I’ve been advised to do don’t work either !

@ThreeUKSupport I had all the lights on the router. Devices showing as connected, Mac showed an IP address for connection, but there was no internet on any device. It resolved itself after about 10 minutes, the longest 10 minutes of my life! Seemed like the network dropped.

Same here talk about bad timeline lol @ThreeUK

@ThreeUKSupport Such a poor connection! So bad! Postcode SE4 thanks

Shocking service from @ThreeUK. Online chat function was ace when trying to sell me something (a mobile broadband router to enable me to work from home before broadband is installed) and was assured it would be able to stream. Now using it, it can't. Can't just about load pages.

@Simonfp21 @ThreeUK I haven’t had one of those in such a long time, but then I’m never out early enough to get a McDonald’s breakfast anymore, so

@ThreeUKSupport I can’t call or text. What an absolutely rubbish service I’m getting from 3!

@taralawrence21 @Three_Is_Broken @ThreeUKSupport Yeah...leave @ThreeUK they are shit

@ThreeUK terrible customer service and no loyalty to remaining customers 😡😡

@ThreeUKSupport Be honest, Have you ever tried to deal with the Three business department! Only open Monday to Friday 9-5! I’ve had some serious issues this year including having my line suspended on a Friday night in Greece & not being able to speak to anyone til Monday !!!

@ThreeUKSupport That’s fair enough but we’ve had this issue for over 6 months, no refunds & no explanation. No other networks are having these issues

@StevenKelly82 @ThreeUK It’s just so shit

@ThreeUK just to let you know ive managed to move away from your utterly useless service and by doing so got 5 other friends to move. Might not mean much to you but im happy with my result so far! @Three_Is_Broken

I'm sure @ThreeUK and @PayPalUK use save customer service handbook. Same old excuses.

@articeddie @JanetteMilligan @ThreeUKSupport @ThreeUK They are probably service update emails from @ThreeUK

@ThreeUK where do I send my WiFi bill to. . Not had any issue 3g/4g today so had to pay for BTwiFi. Thanks @Ofcom @BBCWatchdog @Three_Is_Broken

@LatinDJg @Three_Is_Broken @ThreeUK @ddyson3 @ThreeUKSupport I was waiting since August 2019, ust get them to allow you to cancel your contract without charge and walk away!

@SimSmithy @ThreeUKSupport @ThreeUK @Three_Is_Broken Yep! I got them down to 6 months free line rental but even that couldn’t stop me from leaving the worst phone provider in the uk!

@centralsimon @SinnersTravels As your @ThreeUK #4G is as slow as my companies intranet. I am in a prime location at Baker Street where it was fine up until the big #5G hard sell.

@samgwentucker @ThreeUK They won’t have to work hard to improve the terrible deal I’m on at the moment.

Incredible. I’ve been a customer of @ThreeUK for nearly a decade and they have given me absolutely no reason to remain with this overpriced, poor service network. No incentives or customer loyalty.

@ThreeUK @SamsungUK Advertising 5g phones when your already late 5g network is nowhere to be seen yet 🤔

@ThreeUKSupport hi - I recently signed up for a new tariff but received info through post saying I was on a different, higher tariff. I have twice contacted support and they have twice confirmed that the original rate would be honoured but my account still says higher tariff...

Near West Croydon and the internet sucks @ThreeUK. @YouTube videos are suffering to load!!! 😠😠

@ICimmi @ThreeUKSupport Signals become really poor in Wimbledon since new year too

@ThreeUK you are literally the most incompetent mobile network. I returned a home signal box to you on Dec 18th, have provided proof of this TWICE by email and you have still sent me a bill for £75. This is the second time your Norwich centre have lost a returned signal box

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport new customer (2 weeks) at Gatwick airport south terminal. No mobile signal. I'm starting to regret switching from Vodafone. Please sort this out. I'm on the free wifi sending this tweet.

@ThreeUK Bit shit when someone in one of your stores made me extend my contract because "5g was coming in December" and even roped me in to a 5g phone. Could be loving life with EE now 😭

@ThreeUK are literally the best network provider! I ran up a huge bill calling the USA not realising it wasn't part of my allowance and they have refunded me the full amount for being a loyal customer. I highly recommend them! 🤩 #loyaly #three #bestnetwork #wouldneverleave

5 days in and still nothing. The ‘congestion’ @ThreeUK told me is the issue in Kingston seems to also apply to north London, central London and east London it seems as Everywhere I’ve been I can’t text or use internet. #refund #changingprovider #avoidtheee @Three_Is_Broken

@ThreeUK Your network now total garbage and never works. I’m off 🖕

@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since

@cokernutts @ThreeUKSupport Lol switch to 3G. Btw most modern iPhones don’t even allow that button to work any more. But you’d know that as a mobile network operator, right...

@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport @aanteater_ I’ll be doing the same. The service is abysmal in this area. Today it’s unusable, again. Generic promises of 5G are irrelevant when the basics are broken.

@ThreeUKSupport I can’t get signal to call them 😂

@miserablekings @three @ThreeUK @ThreeUKSupport I literally don’t even know what to do about this. And yet, out goes the money from my account for a service I’m NOT GETTING. @ThreeUK

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUK I have NEVER experienced awful signalling problems since you have set up the 5G network! I pay you an obscene amount of money every month for a below par service!

@ThreeUKSupport I ain't asking you for Santa's post code...Yes, it is your crap service. My post code is KT12RF. Now dont start sucking it like a popsicle, do something about it.

No like I’m actually mad. Why are @ThreeUK sooooo shit. Someone recommend a good network provider in the UK - including home internet etc please.

@ThreeUK need someone to call me ASAP about your utter shit customer service before I cut mine and my family’s contracts immeadiately

@ThreeUK need someone to call me ASAP about your utter shit customer service because I cut mine and my family’s contracts immeadiately

@ThreeUK Constantly switching between 3G & 4G to get service....... Don’t ask for a postcode it’s shit everywhere.

Maybe @ThreeUK and @ThreeUKSupport are down as well as their network can't think why else they'd ignore me... 🤔

@ThreeUK Ha ha you can’t even get 4g right in London let alone 5g. Seriously shocking service and signal from 3 for months

@ThreeUKSupport Thanks. That has been the problem. Each time I've been told a credit has been applied, it hasn't (this will be the 4th time). Problem is when you have to wait for the next bill to see if it's actually been applied this time, if it isn't, it can't be applied until the next bill..

@ThreeUKSupport hi I cant seem to cancel add ons on my app or online please help

@ThreeUKSupport You could give me all the money back I have paid for such a shoddy service. It is unbelievable how you are still trading.

Consistently terrible customer service and support from @ThreeUK @ThreeUKSupport

@ThreeUKSupport absoloute joke of a system never using these again! Shambles

@ThreeUKSupport any problems with broadband no connection in Pembrokeshire today

@ThreeUKSupport 4g broadband no signal rebooted still nothing. Seeing increased reports of issues can you confirm there is an issue

All sorted now @ThreeUKSupport, bit gutted that no effort was made to keep me as a customer as ive decided to leave Three, but oh well.

@ThreeUKSupport first I have sport taken away, then social isolation, phone people they say we are lucky we have 4g. Then three have taken my signal away but don’t bother telling me. Can’t get hold of anyone but now my contract is useless

@ThreeUKSupport @Ofcom Can you please help, I've asked for a PAC code from Three the they are not issue it via the web, webchat, app or texting service. Surely this practice needs to be looked at.