BT (British Telecom) Outage Report in Ottershaw, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ottershaw, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ottershaw and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ottershaw, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Ealing, Hounslow, Aldershot, Iver, Slough, Camberley, Twickenham, Feltham, Southall, Byfleet, Windsor, Maidenhead, Woking and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ealing |
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| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ottershaw, England
Latest outage, problems and issue reports in Ottershaw and nearby locations:
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Michael Youmans
(@therealmyoumans) reported
from
Guildford, England
@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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Lord Mess
(@stevemessenbird) reported
from
Normandy, England
I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports
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Cllr Helen Taylor
(@CllrHelenTaylor) reported
from
Maidenhead, England
@bt_uk Thank you but sadly your information seems incorrect as I can categorically tell you it drops several times a day. My husband works from home so it is noticed each time and it always goes down in the evening.
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Paul
(@Pauljar58453395) reported
from
Hounslow, England
£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague
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Olly Shah
(@OllyShah) reported
from
Slough, England
@BTCare never really resolving my internet strength probs, me buying a booster the family complaining of the lack of signal + a frequency the final straw for me trying to work from home with the 💩 signal. How far from the router? One 🤚on keyboard one on router, that close.
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Barry French
(@Barry2103) reported
from
Richmond, England
There is a scam going on. A machine is calling the @bt_uk line claiming you have ordered an iPad on @AmazonUK and want your bank details so as they can issue a refund. If BT would like to give me details where I can report this...
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Richard Small
(@letter_presser) reported
from
Richmond, England
@bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.
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Sonja McLaughlan
(@Sonjamclaughlan) reported
from
Richmond, England
@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?
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☘Adrian 🇪🇺 Madden ☘
(@KushlasBySanaer) reported
from
Brentford, England
I've just been texting @bt_uk customer services and it turned out to be quite a straight-forward uncomplicated transaction. May need to sit down out of shock.
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Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.
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Olly Shah
(@OllyShah) reported
from
Slough, England
@bt_uk I moved the router from the side so you could see it, so it’s still a problem. Also this deal is how much? And the money back, is only if you loose it for so long etc. Explain how long and how you prove it please.
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!
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peter
(@peter33266430) reported
from
Slough, England
@bt_uk Disappointed with BT customer services,engineer came around today,having issues with my internet and range ,I was told by engineer that the contract iam on , I could have,Wi-fi BT discs ,what I don’t understand is why BT customer services never told me this.
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
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Cllr Helen Taylor
(@CllrHelenTaylor) reported
from
Maidenhead, England
@bt_uk yet another epic fail. 34 minute call, transferred 3 times to the incorrect department, then cut off by the correct department dead on 9pm (home time) and you wonder why we want to cancel? 🤔
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Cllr Helen Taylor
(@CllrHelenTaylor) reported
from
Maidenhead, England
@bt_uk No we were calling to cancel but had a billing issue first. Seeing as we were cut off we have no idea if the cancellation has been actioned or not?
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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Zubair
(@zubi89) reported
from
Slough, England
@bt_uk Not sure £150 cuts it tbh considering all the headache and disruption it caused. Will be looking to go forward with the ombudsman service and will put in a formal complaint to @Ofcom too.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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lreid71@hotmail.co.uk
(@lreid71) reported
@bt_uk just got a customer survey from you! Really, you want my opinion? Read the comments and updates on my fault record, I can assure you, you’ll fully understand my level of satisfaction then! 0/10
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Tracey Gemmell
(@TraceyGemmell17) reported
After almost twenty hours on the phone over the last week with @bt_uk, and over a week without internet, only one of two things will happen: BT will close our complaint or BT will send us another minihub, to be switched off when they decide. We have three already.
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lreid71@hotmail.co.uk
(@lreid71) reported
@bt_uk can’t believe How many times I’ve had to call or chat or deal with this mess!!!! You are a poor excuse for a service provider! Service? Shocking!
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Mike DF
(@MikeyDF27) reported
@bt_uk My landline isn't working. Can you help, thanks.
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jd
(@mitchduncan6) reported
@coplandrear4 @btsport Honestly he is terrible
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Tracey Gemmell
(@TraceyGemmell17) reported
How is it possible to screw up this badly and stay in business? Most people would lose their jobs. Now on the phone again as I just received an email saying our complaint has been closed - again - and BT is glad they could help. Still no resolution. @bt_uk #doyourjob
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LR71
(@lreid1791) reported
@bt_uk It’s just not good enough, 22 days and not one single update other then “we’ll update you” without a doubt this is the poorest service I have ever had from BT in 30 years
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abzo2x
(@abzo2x) reported
@Bonsai_Bill @rioferdy5 @btsport Good point, I mean he is good no doubt but the 2nd assist yesterday was a head down shot that ended up in the right place for Mane to slot in. Klopps system does help, hence why he doesn't play as well as he does for England.
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lreid71@hotmail.co.uk
(@lreid71) reported
@bt_uk you should be ashamed of how you treat your customers! Shocking treatment, useless updates! Appalling, poor service! I’ll be leaving you as soon as possible after 30 years of being a customer
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William Hilsum
(@wilhil) reported
How the hell do you make a complaint about @bt_uk other than through social... A client has had enough of their @BTBusiness Cloud Voice and wanted to move away ~Jan/Feb this year. I've been trying to port away countless times which has failed due to wrong info - I've confirmed