BT (British Telecom)

BT (British Telecom) Outage Report in Ottershaw, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ottershaw, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ottershaw and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ottershaw, Surrey, England 02/11/2026 10:50

February 11: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ottershaw, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Leatherhead, Thames Ditton, Epsom, Godalming, Woking, Hampton, Hounslow, Slough, Feltham, Chertsey, Bracknell, Lightwater, Aldershot and Maidenhead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Ottershaw, England

Latest outage, problems and issue reports in Ottershaw and nearby locations:

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk it’s been 14 days know my BT internet not working please can some one in BT help , I was told it would be fixed with in 9 days but nothing

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • A_Mussenden Andrew Mussenden (@A_Mussenden) reported from Chertsey, England

    @giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk BT anaze me , got a. E mail from BT very quick to send there bill , but I have been on BT s back for the last 11 days to fix my internet, and gues what it’s still not working, honestly fed up with them.

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

  • IanArnell Ian Arnell (@IanArnell) reported from Camberley, England

    @bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • EddieEdwards16 Daniel Edwards (@EddieEdwards16) reported from Bracknell, England

    Good work @btsport if ever you were going to have technical issues, save them for w penalty shoot out in a cup final 🙈

  • symbosimbo SiBurman (@symbosimbo) reported from London, England

    @soen @TalkTalk @bt_uk True! I just want a decent signal though.

  • richardpotty (Potts) ATFC (@richardpotty) reported from Farnborough, England

    Stop pronouncing German clubs in the stupid accent 🤦 #Bundesliga #btsport

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk my wi fi is still not working properly it keeps cutting out every 20 minute please any updates on my fault which I reported on Saturday thank you here from you soon

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • DanielDerek91 Daniel Hill (@DanielDerek91) reported from Camberley, England

    @btsport hi I’ve been trying to contact bt customer services on the phone a few times to cancel my bf sport package but can’t get through (been on hold 3 times for 30 mins+ and keeps cutting off). Please can someone get in touch urgently to help. Thanks

  • AmitChampaneri1 Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • kirstyc18 Kirsty Citrano (@kirstyc18) reported

    @bt_uk when are u going to refund duplicate direct debits you’ve taken? I guess you’ll ask for details by DM to ‘look into it’ but we all see it’s a widespread issue, so why no blanket response actually giving a timescale? Surely we don’t all have to contact you individually?!!

  • Jamie53159065 Jamie (@Jamie53159065) reported

    @bt_uk I apparently need a new router, why couldn't an engineer do this in 1 job why does it have to be a post it job he's literally come to fix and issue its either the line or the router why is this stuff not on their vans 🤔 p*ss poor that's what this is #openreach #bt

  • Katharineford Dr Kat Ford (@Katharineford) reported

    Current complaint with @bt_uk escalated and I was told a manager would contact me Friday (nothing) then yesterday I rang up and was told it would be after 11am. It’s not 5pm Tuesday and still no contact from them. Absolutely ridiculous

  • DeanSorrell3 Dean Sorrell (@DeanSorrell3) reported

    @Jamesg182 @bt_uk Don't expect it anytime soon disgusting service from BT

  • Adrian16182596 Adrian (@Adrian16182596) reported

    @WWEUK @btsport There’s going to be a lot of celebrities stars there at wrestlemania from Jake Paul Bad Bunny JoJo Siwa Johnny Knoxville Freddy Prince Jr Stephen Amell Grant Gustin@#

  • FaringtonGamer FazzyGamer (@FaringtonGamer) reported

    @bt_uk OK thanks for the information. Just one more question. Upon cancellation the service still runs for an additional 30 days doesn't it?

  • FaringtonGamer FazzyGamer (@FaringtonGamer) reported

    @bt_uk Hi, my fibre 900 broadband deal is up on the 24/03/23 and I can't afford the increase. Can I just switch providers. I assume I don't have to call to cancel as its expiring? Regards

  • PaulTho13724590 Paul Thomas (Fagioli) (@PaulTho13724590) reported

    @bt_uk this company has the worst customer service . They hate customers. The service is appalling. The staff are useless. The lack of professionalism is astounding

  • Neil_Bradford Neil Bradford (@Neil_Bradford) reported

    Nobody will take responsibility for damage to a driveway when your internet fibre upgrade is carried out with @Plusnet @bt_uk #BTopenreach #KellyCommunications All denying responsibility and all shifting responsibility with a bullshit report. Told to get legal representation.

  • Rosie64450203 Rosie (@Rosie64450203) reported

    After 3 weeks of complaining to BT and ask for a manager to call back I have been unsuccessful. I was told via inbox that a manager would call me on 20/3 and this did not happen. The customer service is absolutely appalling. @bt_uk