BT (British Telecom) Outage Report in Ottershaw, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ottershaw, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ottershaw and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ottershaw, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Guildford, Richmond, Slough, Hounslow, Farnham, Aldershot, Brentford, Hampton, Walton-on-Thames, Bracknell, Ealing, Warfield, Godalming and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Guildford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ottershaw, England
Latest outage, problems and issue reports in Ottershaw and nearby locations:
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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Kristina Wallen
(@KristinaWallen) reported
from
Richmond, England
@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish
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Cllr Anton Georgiou 🔶
(@anton_georgiou) reported
from
Brentford, England
My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
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Pam
(@Winemonday) reported
from
Richmond, England
@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Livvy
(@londonsnewbie) reported
from
Hounslow, England
@btbusinesscare been asked to dm you with my account number, regarding an issue- please help
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
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Caitlin Bracken #TVTTagTeam
(@CaitTeachesKind) reported
from
Slough, England
@bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!
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Lochlann
(@Lochlanndg) reported
from
London, England
@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk Hello! I'm a bit concerned that you guys couldn't see a fault on my line any more a couple of days ago, as I've an engineer coming. It really is slow, but it won't even let me do BT speed test bcs a fault is reported. Can I check whether you think there's still a fault? :)
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Helen
(@LittleRedHenHen) reported
There’s a name for companies like that, robbing bastards is the polite one. It’s not like it was our choice to cancel @bt_uk - someone died!!
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Peter Sergeant
(@PPeterSergeant) reported
@bt_uk Bill heading is BT - however your Cardiff call handler (Tom - helpful) indicates you down own the number. Family are trying to sort it.
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Bex Johnson
(@bexjohnson1988) reported
@bt_uk our home hub has suddenly turned orange and we have no internet. Can you help please?!
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Liam Stephen
(@barkatthemoon77) reported
@bt_uk when I signed up a few months ago for TV I was told I'd get Britbox and never did. NowTV worked perfectly for my SkySports but never heard anything about BritBox. Amy idea why this was and if I can correct it? As I've now given enough time due to the present world.
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Steve
(@Retro_uk) reported
@bt_uk My uncle called your team about switching from his EE TV box to BT TV, and was told that his broadband is too slow (he uses Netflix and Amazon Prime just fine) as BTTV is a streaming only service, which I'm sure isn't correct?? Thanks
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Ricki
(@Ricki56689015) reported
Hi @bt_uk I'm trying to ring customer services but there isnt a option to talk to anyone at all. I'm trying to get through to the billing team.
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Island-Monty
(@island_monty) reported
@bt_uk @OpenreachHelp Can anyone help please install cancelled AGAIN ! Now I’m going to lose my job and it’s all your fault. You’ve been installing this since 24/12/2020 and this is the 4th failure as no one has turned up.
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Tom Bliss
(@tom_blissy) reported
@bt_uk Hi there, we had a DM convo yesterday, you promised service by midnight last night. There is still no service. I DM’ed you again, no reply. I’ve emailed the CEO of BT, no reply. Can you please contact me urgently.
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Mark
(@MyGenesisStory) reported
Does anyone else have problems with Apple devices connecting to BT Broadband? My speed test tells me the data is fine. However social media, apps and browsers struggle to stay connected and often show "no internet connection." Not a problem on Android devices. @bt_uk @Apple
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lisa Bradbury
(@lisalou0212) reported
@bt_uk shambolic service cancel your order without telling and then leave key workers without Internet access and then expect you to wait another week seriously wished had stays with Sky