BT (British Telecom) Outage in Chinnor, Oxfordshire, England

@bt_uk 2/2 My security cameras are down, my kids can’t do their homework, very dissatisfied

@bt_uk 1/2 didn’t get a call but a text instead, now due to be fixed on the 7th February. Not only is my phone line down so is the broadband

@bt_uk our internet has been on and off all day. My husband spoke to someone earlier who told him there were no issues. There's clearly still issues. I'm having to watch NORMAL TV. Not sure i can survive much longer. Please help.

Our phone was fixed by @bt_uk and now we cannot access broadband from our smart hub or see internet tv, netflix, on demand etc. which we use all the time We never really use the landline phone! Great swap., thanks @bt_uk

@bt_uk Hi, I want to use BT WiFi using my mobile account. But I can only see login options for Open zone, BT Broadband and Vodafone

Terrible service @bt_uk - I phone to report a series of scam calls purporting to be from you.... Get through to your nuisance phone calls dept only to have the call terminated.

@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

@bt_uk No - your website said there’s a fault that needs an engineer. Your support person wouldn’t book it unless I agreed to pay £85 for a call out to fix your broadband which is at 1/5th the speed it should be. I refused and have ordered sky and will be cancelling BT this evening

After a day of dealing with @bt_uk website and customer support trying to fix my piss weak broadband - they can stick it where the sun don’t shine.

@btsport please sack Peter Walton now. The guy is a complete an absolute moron and backs up everything that is bad about VAR. all 4 pros in the studio know it so please do not give the **** airspace. Its pathetic.

@BTCare Says there is good service. Hub seems ok at the moment though, maybe just a glitch. I’ll see how it goes. Thanks for the prompt reply.

@bt_uk Hi, you could try getting bt email to fix the problems they have. I heard this morning from several,people experiencing the same delays in email delivery.

Laughable service from @bt_uk. Just called cancellations, man on phone said he couldn't hear me, that it was a terrible line. He was coming through crystal clear. So I hung up, dialled again, was added to a queue, and then they cut me off as I waited. This is a TELECOMS company.

@bt_uk A complaint has been raised by BT and they will contact me within 7 days

@bt_uk My only issue with the situation is it would have been nice if instructions told me I had to use the ADSL filter and cable on the new box. It didn't say. So I thought wireless would work. Which panicked me when it didn't. But all is good now. Since I figured it out myself.

@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

@bt_uk It is connected at the moment. The letter I have clearly states it is recommended that I set it up when it arrives. So that when the change over does happen. No interruption to my service will occur. It also said the new hub can run my old (current) broadband service.

@bt_uk was promised 1 years free Amazon Prime in November and now they are not honouring this! Disgusting customer service

@bt_uk I have no idea, mobile phone call on Sunday morning wasnt clear..and yes its extremely frustrating . I have been a customer for over 20 years and this really isnt accepable

@btbusinesscare Shocking service

@bt_uk Signal dropping in and out ,traced to fault on the connection on the line from the pole . Engineers kept cancelling all last week ,engineer on Saturday not able to climb pole and agent on Sunday unsble to confirm when fault was going to be solved this week