BT (British Telecom) Outage in Buxted, East Sussex, England

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

Spoke to 2 people @bt_uk today. One on live chat who palmed me straight off on someone else, started a complaint but then couldn’t be bothered to finish it. The next guy was more helpful - clearly sick and tired of having to deal with all these issues. 2/3 (sorry there’s more)

Thought I was done awful customer service @bt_uk when I cancelled in April. They have record of my phone call (where I was told there was no point in staying with BT as my broadband was never going to get any better) but no one bothered to process the cancellation 1/2

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

Enforced non-digital Christmas with no #broadband #internet due to #BT and their usual level of rubbish service @BT_UK @BTCare

@ASturge21 @JCWNewell @MBrundleF1 No, like MotoGP. 2.5 million viewers on BBC, down to 150k on BTSport, overnight.

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@BTCare Yes it was saying problems with signal strength (i have my TV tuner on the same aerial and it's fine). Then i retuned and now they're gone

@btbusinesscare I've already been through the help. Someone was supposed to call me back yesterday when my account had been activated, but no-one from BT had been in touch.

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

@BTCare Hi Laura G, yes they are. An engineer came out to us and said one of your contractors has cut out line to connect another. It looks like it won’t be fixed until tomorrow. That will be four days without broadband...

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@BTCare hi there, we've just moved into a new home and need an old (ancient) BT box removed; who can we contact for help?

@SkyHelpTeam @bt_uk been out twice changed hub since sky q fitted signal dropped round house to all other devices good job I don’t need it on roof like ur advert as doesn’t even work in next room

@bt_uk I’ve come back from holiday and am STILL having issues with my broadband. I live in the middle of nowhere and have 3G at best so I have patchy mobile data. Cant watch my BT TV or use my devices and am seriously fed up now. Also, trying to write an assignment 😤

@SkyHelpTeam adverts broadband on the roof mmmm can’t even get a signal in next room to the second hub off you but it’s ok the advice is to buy a third party booster @bt_uk I’m coming for you in March for broadband

@bt_uk Worst customer service ever. You should be ashamed.

That ref they have on @btsport score just sucks the ***** of every ref that makes any kind of decision. Proving the point that they're all shit.

@BTCare @bt_uk have no other options on viewing so that don't help & had no issue until you changed the site & made it harder then before to use.

@BTCare @btsport my grandparents are having this error message, please help 🙏🏻 you’ve tied them into a year contact for a service they aren’t even receiving 😥

@btsport almost every minute of a game streamed on your service buffers for 10 seconds. Never happens when watching @premierleague on @SkySportsPL ... same internet same tv just different outcome 🤔

@GrahBrown @BTCare Worst thing being there is a BT TV app but no sport app

Having Chris Sutton on @btsport is the worst decision they could make. An absolute piece!