BT (British Telecom) Outage in Brinkley, Cambridgeshire, England

@Arron1970 @sjhammerschmidt @btsport @SpursOfficial I never knew that Greavsie was in rehab about 200m where I lived in Brentwood- our house was on the site of the old Warley hospital

@bt_uk Doesnt help in the slightest.

@bt_uk hey there. Have spoken before to yourselves about my poor upload speeds and you say you cant do anything. But from speaking to an ex engineer of yours, I have been told thats totally false and that a few easy things that you can do. Very disappointed. Tut tut.

@bt_uk Only issue is that the new xbox console streaming requires a minimum of 4.8mbs upload speed. I cannot use the service with the speed a currently have. Is very annoying. My internet is going to start hindering my tech going forward.

Sorting out my father in laws accounts. He has #dementia. @TalkmobileUK terrible and unresolved - had to resort to email and who knows how long that will take. @bt_uk absolutely brilliant and went the extra mile. I know who my business goes to in the future

@bt_uk Ethernet. It's happened on multiple occasions. Look. As long as I can use without buffering and quality drops to streaming etc I'm a very content customer. When buffering happens in 2019 there is something amiss. 5mb is crazy slow for "super fast fiber" ;)

@bt_uk Also. If my contract renewed 2019. That is this year. Not 2014 like first stated. Really seems that bt cant get there numbers correct. As you can see I've been a loyal customer for many many years. Seems like honouring sales pitches doesnt come easy for you guys. Lol

@bt_uk No full drops but speed was pitiful last night. So much so that my entertainment was stuttering and buffering. So either your test equipment is faulty or lying to you. If I hadnt had a problem I wouldn't be having this conversation!!

@bt_uk In fact. I'm sure your adverts state that its GUARANTEED never to happen!!

Fair play to the @WeAreOpenreach engineers tonight. Internet went off in village #fordham about 3pm (I think thanks to some roadworks for new housing estate) . Way past midnight and the engineers still at it trying to fix. Great effort lads @bt_uk

Sooo glad i stayed up till 6am. What a load of bollox. Draw my arse #WilderFury . Guess thats another £20 heading @btsport way then. Lets hope rematch in UK, or on east coast at worst

@1agentsmith007 @UFCEurope @ElevenSports_UK @danawhite @btsport The worst thing is how @ElevenSports_UK have totally ignored any direct questions about ppv etc. Shows to me that they can't be trusted already!!

@BTCare my internet is not allowing me to stream Netflix anymore. How can I fix it 😢 #sad

@bt_uk @BTCare this week continuously unable to sign into my BT email on my laptop. Accepts my user and password but doesnt open. Are there problems?

@BTCare 4th day with no broadband. Please can you try to help. One day I’m told it’s a network problem then just now texted to do some home checks. Have already had 2 engineer visits and a new hub. Does anyone actually know anything? @bt_uk is a really poor service provider

@BTCare Thanks for the reply this doesn’t open a webchat or anything and says I need to call to discuss the complaint is this right ? I have just been on the phone to be told they can’t help and another team has to contact me but I always get the same text message which isn’t any help

@TheAxAndSmash @btsport Can’t agree with you more. Had a nightmare when we moved house a couple of months back with them massively over charging me, took forever to get through. No one took any ownership, appalling customer service

@BTGroup @bt_uk @BTCare I raised a complaint almost 6 months ago and my problem has still not been fully solved. I am appalled and thoroughly disgusted with your service and will never be switching providers to you again! It has proved to be the most difficult process I have

@BTCare had my fibre modem installed yesterday, hub turned up today and broadband not working, been on the phone an hour and put through to the wrong department every time. Can you assist?!

@BTCare Hmm, I don’t think I was able to get that far as I called up the main customer care number and they advised me of my options. (I could be wrong though)

@reme22 @btsport @ufc I hate having to watch through an app or online hopefully they will get a Sky channel or I will get an Xbox One otherwise it's a fucking head fuck

@BTCare my fibre broadband was due to start yesterday, but was delayed by (at least) 9 days for an engineer appointment (on a workday) due to unexplained ‘technical issues’. The hub and modem are all fitted. The call advisors have no information available. What’s going on?

SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk

@bt_uk Hi, no problem. It sorted itself out overnight so all good 👍🏻

I’m sure @btsport got the viewing rights for @WWE on it’s channels just to repeat the same Crap Day and Night. Get off my TV. #Pants

@SkySports have reacted and done the right thing, letting people pause there accounts. @btsport on the other hand!Customer service goes along way, want to risk losing customers your going the right away about it. BT Won’t be bidding ££ for Euro footy shortly with no subscribers

@bt_uk That was with an Ethernet !! Your a damn joke of a company !

Okay. Tasha at @BTCare has checked my exchange and cabinet and seems to have identified the problem. It could be Thursday before it's fixed, BUT Tasha dived in and diagnosed the issue very, very quickly. Thanks Tasha!

@bt_uk I dont believe this, what is this these clones are digging right where the internet cable is, while we all ment to be in isolation. Are u ***************.. I will not be happy if the internet goes down while in house bound. That is right where openreach put a new line.b4😭

@bt_uk would like to cancel @btsport for three months as there is no point having it. Can not get through on phone and chat lines down!

@bt_uk No, but could DM you account numbers if that would help.

@btsport I understand the current circumstances are unique but to take my money for a service you can't offer is unacceptable. It's as simple as that. Considering Sky's excellent response, BT is coming across very badly. You'll be losing my custom permanently at the first opportunity.