BT (British Telecom)

BT (British Telecom) Outage Report in Canvey Island, Essex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Canvey Island, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Canvey Island, Essex, England 11/21/2025 00:05

November 21: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Canvey Island, Essex, England

The most recent BT (British Telecom) outage reports came from the following cities: Rochester, Southend-on-Sea, Chatham, Rayleigh, Basildon, Southminster, Billericay, Gravesend, Stanford-le-Hope, Wickford, South Benfleet, Brentwood and Gillingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomRochester Total Blackout
United KingdomRochester Internet
United KingdomRochester Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomRochester Internet
United KingdomChatham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Canvey Island, England

Latest outage, problems and issue reports in Canvey Island and nearby locations:

  • cfitzy69 Chris Fitzgerald (@cfitzy69) reported from Rayleigh, England

    Thank god @btsport have got @jjenas8 commentating tonight. Can’t stand anymore of Steve McMannaman. He talks so much shit. #FACup

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    @bt_uk infrastructure clearly not up to the job. Told two different times for fix yesterday, still not sorted. Now told Wednesday. Ongoing since Thursday. Moving goalposts on SLA. No good when you're self employed. Reliable broadband essential. Utterly useless.

  • stone_craig Craig Stone (@stone_craig) reported from Gillingham, England

    @Adamdrew1979 @btsport @TheVanaramaNL Having the same issue mate and during the dartford game the streaming just stops for the last 10 mins and says I’ve ran out of time! Shambles!!!

  • Flanners999 Keith Flanagan (@Flanners999) reported from Thundersley, England

    @BTCare @btsport 40+ minutes holding and on a call to BT just now, couldn’t resolve my issue so just cut me off. No callback! 😡

  • jasonplom Jason Plom (@jasonplom) reported from Corringham, England

    @AdamPlom @btsport I can’t get through to them either... of you cancel the DD and don’t pay they just cancel ALL your services. I have WiFi with BT otherwise would do it.

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    @Ofcom might want to take a look at @bt_uk. Seems lots of people getting poor service and poor excuses right now. Charging people for a service they've promised but clearly don't have the infrastructure to provide.

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

  • stuart_dew stuart dew (@stuart_dew) reported from Rochford, England

    So @btsport take my money, send me a million emails about taking my money but can’t log in to watch the UFC tonight or find anyone to help me. Proper shit show.

  • a4ann Ann Cardus (@a4ann) reported from Brentwood, England

    @bt_uk We're having to reboot router to get things working. Twice today. Yesterday evening there was an issue too and... It's too frequent and doesn't match with the WiFi guarantee

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @minxhoney @EE @bt_uk @MartinSLewis @EE love to give you the spill even in the shop, then when you get your first bill realise it’s a load of rubbish. Happened to me twice now. I will be leaving @ee when my contract is up now. Been a customer for about 20 years.

  • golfingampm Chris Callaway (@golfingampm) reported from Billericay, England

    I only subscribe to @btsport to watch football so I may as well cancel my subscription and reconsider again in a few months.

  • KerenOrient Keren Harrison ⚽️ (@KerenOrient) reported from Brentwood, England

    @bt_uk Just upgraded to Smart Hub 2. After logging out of website and back in its managed to get back into the stream now but having wanted to watch a 90 mins football match pretty peeved that we missed most of 2nd half due to poor broadband 🤯 and we lost 🤬

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.

  • Mattpsychol Matt Brown (@Mattpsychol) reported from Bicknacre, England

    Can anyone at @bt_uk help?!? My parents in 70s have been waiting for phone line & broadband to be installed - order place on 4th July. They’re completed without internet or phone with v poor mobile signal. They rely on internet and in current Covid climate it’s distressing them!

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @btsport Shame we knew that was in before he hit it well bad delay between coms and picture

  • Cover4Caravans Richard Burgess (@Cover4Caravans) reported from Southend-on-Sea, England

    @wellhousecamper @BTCare VOIP is the way to go. Avoids their tragic service.

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @bt_uk you’ve got to be *************** now, broadband down again this since Saturday, it’s been fine all night then day time it’s off again, not good enough at all, don’t expect me to be paying this month!

  • stuart_dew stuart dew (@stuart_dew) reported from Rochford, England

    @igoyougohugo9 @btsport Join the long queue everybody seems to be having problems

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @bt_uk Wouldn’t it be an idea to put out a tweet explaining that to everyone in this area because so far reading on here and Facebook the communication has been poor and no one really knows what’s happening

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ArbazXO Arbaz (@ArbazXO) reported

    Are you a @bt_uk & @EE customer? How do you feel about the total disrespect @WebhelpUK members of staff have for you? Agents and TLs being intoxicated whilst working, vaping and using their mobiles on the call floor. You ask where is operations in this? They don’t have a clue.

  • Dom_1810 Dom (@Dom_1810) reported

    @bt_uk Been charged 5 times for the monthly pass today and no one can get through to your phone lines, surely you can atleast put a statement out to say what your going to do to fix it.

  • NearLegalJones H (@NearLegalJones) reported

    @bt_uk omg your service is appalling you have left a vulnerable couple without any service for over 2 months and cut me off after 45 mins (this time round) without resolving it. Shameful.

  • Footyrecorder Football Mad (@Footyrecorder) reported

    @bt_uk you’ve charged my account multiple times for BT Sport. It looks like this is an issue that others are experiencing. It’s distressing, especially for those with low budgets. Why haven’t you made a public statement to reassure customers?

  • dherft Damon Herft 🇺🇦 (@dherft) reported

    @bt_uk - I’m in with your chat service and have been for 30 minutes and am yet to be transferred to an actual helpful person. Truly appalling. I tried calling, but can’t reach you there either. Diabolical customer service!

  • LadyNico LadyNico (@LadyNico) reported

    @OpenreachHelp I typed up the thread after speaking with both Early Life and Tech Support depts at @bt_uk who tell me they are waiting a call back from you.

  • abeacock 💻 Andrew Beacock (@abeacock) reported

    @parulsingh1995 @btsport It takes ages to get through to anyone these days on the phone, it's really annoying. Never used to be this bad

  • lagok3 Olagoke Awoyele 🇳🇬🇬🇧 (@lagok3) reported

    @toblerone1992 @btsport Yeah mate.BONKERS I tell you. Only reason I'm not overdrawn is cause I've got strick instructions on the acct to avoid that - after a similar OD incident where I was in turn charged.This is madness.Reached out for a resolution, only to have another 2 attempts at acc for £25 a pop

  • RFleeshman Richard Fleeshman (@RFleeshman) reported

    @btsport hi, you’ve charged me 5 times this morning? I’ve tried calling for an hour and still on hold. Could someone help please

  • lagok3 Olagoke Awoyele 🇳🇬🇬🇧 (@lagok3) reported

    @bt_uk Yeah.YEAH I WANT TO CANCEL IT. I just need some sort of refund - if I am ever going to get it, & I'd do this via the app. Crazy!!Wake up to 3 lots of subscription payments & get in touch to resolve this, & another 2 separate attempts at £25??? I'm all tapped out !!!