BT (British Telecom) Outage Report in Canvey Island, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Canvey Island, Essex, England
The most recent BT (British Telecom) outage reports came from the following cities: Basildon, Wickford, Southend-on-Sea, Brentwood, Rochester, Southminster, Gillingham, Rayleigh, Longfield, Chatham, Billericay, Gravesend and Stanford-le-Hope.
| City | Problem Type | Report Time |
|---|---|---|
 Gillingham |
Wi-fi | |
| Basildon |
Internet | |
| Wickford |
Internet | |
| Southend-on-Sea |
Internet | |
| Brentwood |
Internet | |
| Rochester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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stuart dew
(@stuart_dew) reported
from
Rochford, England
So @btsport take my money, send me a million emails about taking my money but can’t log in to watch the UFC tonight or find anyone to help me. Proper shit show.
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Matt Brown
(@Mattpsychol) reported
from
Bicknacre, England
Can anyone at @bt_uk help?!? My parents in 70s have been waiting for phone line & broadband to be installed - order place on 4th July. They’re completed without internet or phone with v poor mobile signal. They rely on internet and in current Covid climate it’s distressing them!
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Craig Stone
(@stone_craig) reported
from
Gillingham, England
@Adamdrew1979 @btsport @TheVanaramaNL Having the same issue mate and during the dartford game the streaming just stops for the last 10 mins and says I’ve ran out of time! Shambles!!!
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@bt_uk Wouldn’t it be an idea to put out a tweet explaining that to everyone in this area because so far reading on here and Facebook the communication has been poor and no one really knows what’s happening
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stuart dew
(@stuart_dew) reported
from
Rochford, England
@igoyougohugo9 @btsport Join the long queue everybody seems to be having problems
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Keith Flanagan
(@Flanners999) reported
from
Thundersley, England
@BTCare @btsport 40+ minutes holding and on a call to BT just now, couldn’t resolve my issue so just cut me off. No callback! 😡
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Philjel
(@philjel1) reported
from
Basildon, England
@btsport would it be possible to do a pay per view or subscription service? Only want to watch the #GallagherPremFinal but don’t have BTSport.
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La Coltelli ⭐️
(@LaMC1987) reported
from
Basildon, England
@bt_uk disgusted with the full fibre complete Wi-Fi service it’s been over 8 hours of no internet... to be fobbed off with we are aware and it will be fixed within “2hrs” I am now till waiting.... what am I paying for literally Zero fibre ZERO Wi-Fi?!?! Not impressed BT 😖
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Richard Burgess
(@Cover4Caravans) reported
from
Southend-on-Sea, England
@wellhousecamper @BTCare VOIP is the way to go. Avoids their tragic service.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
@Ofcom might want to take a look at @bt_uk. Seems lots of people getting poor service and poor excuses right now. Charging people for a service they've promised but clearly don't have the infrastructure to provide.
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@bt_uk you’ve got to be *************** now, broadband down again this since Saturday, it’s been fine all night then day time it’s off again, not good enough at all, don’t expect me to be paying this month!
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
@bt_uk infrastructure clearly not up to the job. Told two different times for fix yesterday, still not sorted. Now told Wednesday. Ongoing since Thursday. Moving goalposts on SLA. No good when you're self employed. Reliable broadband essential. Utterly useless.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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La Coltelli ⭐️
(@LaMC1987) reported
from
Basildon, England
@bt_uk disgusted at the service been without no internet for nearly 10 hours and been fobbed off each time with it will be fixed within 2 hours really? Total Wi-Fi not impressed!!!! 🤯
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@btsport Shame we knew that was in before he hit it well bad delay between coms and picture
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Jon Stannard
(@JonStannard) reported
from
Southend-on-Sea, England
@premierleague serious questions need to be asked about the ref and VAR. If Pickford had broken VVD leg? No action? Still accountable for his actions, the offside is irrelevant. #Peterwalton @btsport
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Keren Harrison ⚽️
(@KerenOrient) reported
from
Brentwood, England
@bt_uk Just upgraded to Smart Hub 2. After logging out of website and back in its managed to get back into the stream now but having wanted to watch a 90 mins football match pretty peeved that we missed most of 2nd half due to poor broadband 🤯 and we lost 🤬
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Ann Cardus
(@a4ann) reported
from
Brentwood, England
@bt_uk We're having to reboot router to get things working. Twice today. Yesterday evening there was an issue too and... It's too frequent and doesn't match with the WiFi guarantee
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Baz on deck 💙💛
(@theboatman72) reported
@bt_uk Could you reconnect me with the Internet and phone signal as you promised to do over a week ago? I'm drifting apart from a lot of people. But I do enjoy my none essential journeys just to get phone signal to check that you have failed to deliver a promised update.
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Sukhi Bagri
(@Sukhibagri) reported
@bt_uk worst broadband provider, have no connectivity since Thursday last week, they tell me no engineer will be sent unless I accept £80 charge and when they finally agree to send engineer out, guess what no one turns up. ABSOLUTELY PATHETIC. @Offcom @BBCWatchdog
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tom monk
(@tommonk99) reported
@bt_uk three more hours on hold, still no mini hub despite two bt employees telling me it was up and running. two texts promising WIFI up and running by Tuesday and still nothing.NEVER EVER USE BT, SKY PUT THEM TO SHAME
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Lowri Davies
(@dafislowri) reported
@btbusinesscare Hi! Can you please contact me - we have an urgent billing issue that needs resolving before tomorrow morning. Thanks 🙏🏻
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Notorious N.A.V
(@NavYou111) reported
@bt_uk my internet keeps going off on certain devices and I have to restart the router but now it happens every other day. Aome help would be appreciated.
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Mike Sammon 🇬🇧🇪🇺🔶
(@Mike_Sammon) reported
@btbusinesscare hi one of my business mailboxes is down. I spoke to tier 2 support earlier but no joy. It’s our main enquiries mailbox so it’s vital that we get back up and running ASAP. I am currently on hold not getting through to anyone for over 15 minutes. Please help.
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RachL
(@MrsRH) reported
Just tried phoning @bt_uk re a TV issue (caused by them giving me incorrect info). 45 mins & I didn't even get answered. So, despite assurances from 2 of their advisors, I remain without channels. Not huge, relatively, but poor from them.
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James Steel
(@JamesSt39172602) reported
@bt_uk another engineer today who did nothing and closed the job. We pay for high speed and get constant drop outs. Even the engineer said BT won’t spend the money. 18 months of poor service while we all struggle to work from home!
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Charlotte Gill
(@Charlotteeeee22) reported
@bt_uk You’ve gone a bit quite on us Michaele... at least send us a dm to help us out?! @bt_uk again... you’re happy to take our money, not so happy to help your customers! OUR INTERNET ISN’T EVEN SET UP YET AND YOU’VE DISAPPOINTED US.
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Linda Taylor
(@LindaTa00152273) reported
@btbusinesscare can you help me in London? I'm having nightmare 11 months of incorrect bills for 11 months. Yes 11 months. I now refuse to talk anymore and emailing to have a trail of incompetence.