BT (British Telecom) Outage Report in Canvey Island, Essex, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Canvey Island, Essex, England
The most recent BT (British Telecom) outage reports came from the following cities: Basildon, South Benfleet, Brentwood, Southend-on-Sea, Billericay, Rochester, Chatham, Gillingham, Wickford, Grays and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Internet | |
| South Benfleet |
Total Blackout | |
| Brentwood |
Phone | |
| Southend-on-Sea |
Internet | |
| Billericay |
Internet | |
| Rochester |
TV |
Community Discussion
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BT (British Telecom) Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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Ian Maxwell
(@IanMaxy94) reported
from
Billericay, England
@bt_uk my BT Sport app on Xbox makes my TV go to a black screen whenever I load it, how do I fix this? I’ve tried uninstalling and reinstalling the app but hasn’t worked
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Richard Burgess
(@Cover4Caravans) reported
from
Southend-on-Sea, England
@wellhousecamper @BTCare VOIP is the way to go. Avoids their tragic service.
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Ann Cardus
(@a4ann) reported
from
Brentwood, England
@bt_uk We're having to reboot router to get things working. Twice today. Yesterday evening there was an issue too and... It's too frequent and doesn't match with the WiFi guarantee
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Marc Karbaron
(@Karbs1961) reported
from
Basildon, England
@bt_uk that this has been sorted. Just rang back a second time and after 1hr on hold the phone cut off. I am appalled at the disgusting service I have received having been a long term customer. I entered into a new contract with you I don’t expect bills for double the amount 2/3
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stuart dew
(@stuart_dew) reported
from
Rochford, England
@igoyougohugo9 @btsport Join the long queue everybody seems to be having problems
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La Coltelli ⭐️
(@LaMC1987) reported
from
Basildon, England
@bt_uk disgusted with the full fibre complete Wi-Fi service it’s been over 8 hours of no internet... to be fobbed off with we are aware and it will be fixed within “2hrs” I am now till waiting.... what am I paying for literally Zero fibre ZERO Wi-Fi?!?! Not impressed BT 😖
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Jon Stannard
(@JonStannard) reported
from
Southend-on-Sea, England
@premierleague serious questions need to be asked about the ref and VAR. If Pickford had broken VVD leg? No action? Still accountable for his actions, the offside is irrelevant. #Peterwalton @btsport
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La Coltelli ⭐️
(@LaMC1987) reported
from
Basildon, England
@bt_uk disgusted at the service been without no internet for nearly 10 hours and been fobbed off each time with it will be fixed within 2 hours really? Total Wi-Fi not impressed!!!! 🤯
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@bt_uk you’ve got to be *************** now, broadband down again this since Saturday, it’s been fine all night then day time it’s off again, not good enough at all, don’t expect me to be paying this month!
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Gary Gould
(@CloudyThinking) reported
from
Rochford, England
@skytv @bt_uk Transferring to BT Fibre from Sky Fibre, Sky makes error resulting in 3 Days of no internet, no sign of resolution, no accountability, no call backs. Going to cancel Sky Q by end of day as can’t use TV services or phone which is critical as wife is @NHSuk worker
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@bt_uk Wouldn’t it be an idea to put out a tweet explaining that to everyone in this area because so far reading on here and Facebook the communication has been poor and no one really knows what’s happening
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Keith Flanagan
(@Flanners999) reported
from
Thundersley, England
@BTCare @btsport 40+ minutes holding and on a call to BT just now, couldn’t resolve my issue so just cut me off. No callback! 😡
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Marc Karbaron
(@Karbs1961) reported
from
Basildon, England
@bt_uk and to then spend 2 hours out of my day trying to ring you to corrrect your mistake. Can you Dm me please otherwise I shall be cancelling my direct debut and invoking my 14 day statutory right to cancel my contract 3/3
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Matt Brown
(@Mattpsychol) reported
from
Bicknacre, England
Can anyone at @bt_uk help?!? My parents in 70s have been waiting for phone line & broadband to be installed - order place on 4th July. They’re completed without internet or phone with v poor mobile signal. They rely on internet and in current Covid climate it’s distressing them!
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@btsport Shame we knew that was in before he hit it well bad delay between coms and picture
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Keren Harrison ⚽️
(@KerenOrient) reported
from
Brentwood, England
@bt_uk Just upgraded to Smart Hub 2. After logging out of website and back in its managed to get back into the stream now but having wanted to watch a 90 mins football match pretty peeved that we missed most of 2nd half due to poor broadband 🤯 and we lost 🤬
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Craig Stone
(@stone_craig) reported
from
Gillingham, England
@Adamdrew1979 @btsport @TheVanaramaNL Having the same issue mate and during the dartford game the streaming just stops for the last 10 mins and says I’ve ran out of time! Shambles!!!
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Philjel
(@philjel1) reported
from
Basildon, England
@btsport would it be possible to do a pay per view or subscription service? Only want to watch the #GallagherPremFinal but don’t have BTSport.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Shepherd
(@stuartshepher13) reported
@bt_uk All very noble but pity you can’t at the same time comply with your basic contractual obligation of providing your customers with a half decent service - perhaps try focussing on that for once.
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Che Ken
(@CheKenWarlock) reported
@bt_uk any way to find out when my area might get internet service back? I was told a team was working in the area and haven't had internet access for almost 24 hours now
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Pratik Bhadkoliya
(@pkbhadkoliya) reported
@bt_uk Latest order VOL013-599584188687. Service was supposed to be activated today. I spent another hour speaking to fibre team and he promised it will get activated. I am still waiting magic to happen.
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Ash White
(@AshleyW00093770) reported
@bt_uk Customer services a shambles. Engineer doesn't come out as planned, BT give me a contact number for Openreach to contact directly- they don't take calls from customers. Call BT again, wait on hold for ages, then get hung up on. Just want to get back online!!
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stef marks
(@snapper180) reported
@bt_uk Daily phone calls for 3 weeks - several cancelled dates since May - Openreach will not say why they cancel every order. The property had internet in March
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CB
(@crag46108661) reported
@bt_uk I was told it would take 2/3 working days 3 weeks ago really disappointed with the customer service
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Pratik Bhadkoliya
(@pkbhadkoliya) reported
@bt_uk I got exact SAME reply on my last 5 orders. Fibre team just cancels the order, places a new order and sends me new router. Its like my home is now warehouse to store your routers. It's heartbreaking to see that your team just passes the issue around.
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Laura C
(@Laura_Caughey) reported
@bt_uk Kept being told...ohh it will be next month...oh don't worry it will be next month. Here I am 10months later and having to move house. Terrible customer service. And now I can't even close my account with you without problems.
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Laura C
(@Laura_Caughey) reported
@Tonysmini @bt_uk @OpenreachHelp Never been communicated to me by BT and I have no communication with open reach as through BT. Doesn’t matter now as moving out after 10months of this fiasco.
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Laura C
(@Laura_Caughey) reported
@bt_uk You are not listening to me. I have already called your loyalties team. Several times. This is not being sorted, they keep passing me from person to person, so I have desperately come onto Twitter to try get help. Guess I have hit another brick wall. Terrible.