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EE Outage Report in Burnhope, County Durham, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Burnhope, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Burnhope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Burnhope, County Durham, England 01/26/2026 09:45

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Burnhope, County Durham, England

The most recent EE outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Consett, Wallsend, Washington, Bishop Auckland and Sunderland.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Burnhope, England

Latest outage, problems and issue reports in Burnhope and nearby locations:

  • veecollins Vee Collins (@veecollins) reported from Newcastle upon Tyne, England

    @ob999666 @EE @EE is indeed down, big UK outtage

  • eddygraham39 Eddy39 (@eddygraham39) reported from Craghead, England

    @EE submitted a complaint over a week ago via email. It’s not been answered.

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

  • chrisfruss Chris Russ (@chrisfruss) reported from Spennymoor, England

    MyPlace update: There is a problem near Home which is taking longer than expected to resolve. We will continue to keep you updated. Contracts up in September and after 20 years it’ll be goodbye @EE .

  • Mr395008 Mr395008 (@Mr395008) reported from Newcastle upon Tyne, England

    Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

  • pdt9080 Lord Paul Thomas (@pdt9080) reported from Bishop Auckland, England

    @EE Why when I try to use amazon it wants me to charge me 5.99 via iTunes yet I supposed to get it free as a swappable! Can you help me please

  • Bailz84 David Bailey (@Bailz84) reported from Durham, England

    @EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost

  • weeweegie Alan D'Arcy (@weeweegie) reported from Washington, England

    @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Walker Gate, England

    @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    @EE looks like im moving networks. No help whatsoever

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Amyhard44849704 Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported from South Shields, England

    @EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

  • Paula_H25 paula hudson (@Paula_H25) reported from Hetton-Le-Hole, England

    @EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

  • stegley1981 steve barnes (@stegley1981) reported from Sunderland, England

    @EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @EE Retention call number 2 from @EE, your own team are disgusted with your service and are raising additional complaints on our behalf. Surely you’ve got this one wrong...

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    @EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

  • Tdal1369 Anthony (Tony) Dalzell (@Tdal1369) reported from Washington, England

    @EE So if I took a new plan out as an existing customer would I get the same?

  • AbitofCharlieb Char (@AbitofCharlieb) reported from Gateshead, England

    @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

  • tongey93 Andrew Tonge (@tongey93) reported from Bishop Auckland, England

    @EE No problems, thanks for letting me know. We'll try calling again. Just kept cutting us off before

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Ayman_Abdrabo_ Ayman M. AbdelNasser (@Ayman_Abdrabo_) reported

    @EE EE is worst customer service team. I have been talking for two hours with customer service for an issue that it's 100% not my fault and didn't reach to a conclision . End of call, customer service agent hung up the line

  • Westofcenter Andy West (@Westofcenter) reported

    Hello @EE - I'm a customer since 2015. Tell me: Why can I not find the SIM only deal headlined by @UswitchUK when I link from there to my EE account? I do hope this is not an example of penalising loyal customers? Oh, & it seems you can't speak to a person on the helpline...

  • TheSnakesVenom TheSnakesVenom (@TheSnakesVenom) reported

    @ee been on online chat waiting over a hour still no one there Joke customer service

  • SteveJonesnono1 Baron Woke of the Anti-Growth Coalition 🇺🇦🐟 (@SteveJonesnono1) reported from Nuneaton, England

    I surely can't be the only @EE customer that has neither a current passport or driving license, but more pertinently, why is this requirement not prominently displayed when choosing the "deliver to your nearest store" option? It could've saved a lot of pissing about.

  • wendybfrost Wendy Frost (@wendybfrost) reported

    After going around and around trying to get an answer I've registered a complaint @EE and with @Ofcom about your terrible service. As I can't manage my account via the website I've cancelled my DD and am getting broadband elsewhere. #EE

  • WildCardZero WildCardZero (@WildCardZero) reported

    @EE BT moved me to Fibre2 last night but the connection speed is still slower than with EE. I should never have let you persuade me to move to BT. All that's changed is the router and provider on my side.

  • ardentlybookish 𑁍`•..☕︎📚𑁍 (@ardentlybookish) reported

    Hi @EE your service and connection is abysmal. I have not have proper service for over 6 months now. calls don't come through, calls repeatedly cut out,no service whatsoever sometimes. what the heck am I even paying for? your customer service gives no straight answers, had enough

  • DMLYONDER DML (@DMLYONDER) reported

    @EE for the last 4 months 1 mmobile mast has been down in my area causing substandard coverage, I onyl found this out a week ago now a second mast is down I am a disable with heart failure and need more phone for medical cover my reseptiojn is si bad My life could be at risk

  • CsarahBenson Sarah ❤️ 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CsarahBenson) reported

    @EE So apart from the odd few hours here and there, our WiFi has been down for a while week now! No explanations, nothing. Trying to work from home is impossible! Disgraceful service from this company - never again!

  • thereaIm1 m (@thereaIm1) reported

    @EE fix ur fkn service