EE outages and service status in Burnhope, England

Problems in the last 24 hours in Burnhope, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Burnhope, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnhope, England

The most recent EE outage reports came from the following cities: Gateshead, Crook, Chester-le-Street, Newcastle upon Tyne, Prudhoe, Stanley, Consett, and Durham.

City	Problem Type	Report Time
Gateshead	Wi-fi	3 days ago
Crook	TV	12 days ago
Chester-le-Street	E-mail	16 days ago
Newcastle upon Tyne	Phone	21 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Burnhope, England

Latest outage, problems and issue reports in Burnhope and nearby locations:

• 
  Mr395008 (@Mr395008) reported 5 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Ben Bias (@zombiefiend616) reported 7 minutes ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  lee major (not bionic) (@MajorManor) reported 11 minutes ago from Newburn, England

  My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

• 
  David Parker (@davidparkersm) reported 14 minutes ago from Whickham, England

  Can’t reset my @EE password for #myee. Phoned 150 for help and crappy customer service. Feel I made a wrong choice going with them

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 17 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 20 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 27 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  Lauren Vardy (@LiiL_Laauren) reported 30 minutes ago from Sunderland Bridge, England

  @EE your website is rubbish. I can’t login it’s so frustrating 😤

• 
  Char (@AbitofCharlieb) reported 30 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Josh Stephenson (@jstep__) reported 34 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  Amy McCord (@amymccordx) reported 40 minutes ago from Hebburn, England

  @EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls

• 
  Michael Young (@micky9nufc) reported 41 minutes ago from Newcastle upon Tyne, England

  @BT & @EE couldnt organise a pissup in a brewery. Due to their mistake a elderly person with health issues is now with out a working mobile phone number !!!!!!

• 
  Panicdragon8784 (@panicdragon8784) reported 44 minutes ago from South Shields, England

  Anyone else having problems with @EE mobile signal in #southshields

• 
  Jake Collinson (@SAFCJC91) reported 44 minutes ago from Sunderland, England

  @EE help

• 
  Louise (@RobbyRSSRobot) reported 46 minutes ago from Sheriff Hill, England

  @EE I'm needing more time to pay but because I'm on a payment plan the bot can't help

• 
  mathew brannigan (@mattybrannigan) reported 46 minutes ago from Newcastle upon Tyne, England

  Can’t watch the football again cause of @EE man, worst provider going

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 51 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 52 minutes ago from Newcastle upon Tyne, England

  @EE In case I have problems taking out the SIM card etc again, are your shops open?

• 
  Liam (@L17aamLiam) reported 53 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 59 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melanie Kibblewhite (@MelanieK1957) reported 8 minutes ago

  @EE Awful customer service today. New contract agreed which has now been cancelled by you because of a mistake made by you. I have to call you and renegotiate the contract tomorrow.

• 
  LR (@raphy_lawren) reported 11 minutes ago

  @LasallianSean @EE They know how to harass with calls when they are advertising but when you need them to solve a real issue, they send you to chat bots. Worst network customer care

• 
  Lynds Maple (@lyndsMaple) reported 12 minutes ago

  @EE riddle me this, why am I getting no little to no signal at home on the ground floor, upstairs only one bar. Signal checker says no problems but won't let me check further?!

• 
  Stephen Maddock (@stephenm68) reported 12 minutes ago

  Hey @EE As a longtime customer I’m very unimpressed with yr customer service to my Dad (93) You: - Made him move from BT -> EE - Told me you’d switch his DD over - Failed to do this so he missed 1st payment - Ignored his complaint & request for refund - Charged him a late fee!

• 
  Georgie Johnson (@GeorgeJ201075) reported 13 minutes ago

  @EE currently on phone to your customer services who have no idea what they are doing. We have two payg sims, purchased online, Both inserted, and pac numbers given, but no credit on both as been put on! Where’s the £15 and £10 credit gone?

• 
  Reg Morton (@RegJTMorton) reported 13 minutes ago

  @EE Your guys in the executive complaints dept stated today that it's a final decision and they can't challenge the repair shop. Your own staff took photos and videos confirming not damaged when I left it with you. Then the repair shop sent that laughable image. It's a known fault. Anyone reading this can Google Samsung fold 7 green lines screen. Instead of being reasonable you try to charge me £600 and claimed that this image is damage. It's ridiculous. Your letter informs me my only option is ombudsman. So that, other than an apology and a repair, is what I'll do. Along with everything possible to publicise this complete fraudulent farce, of which I've only just begun. Imagine losing a £2k per year customer for this man. Have a word with yourselves.

• 
  Seb (@SebParkinson) reported 19 minutes ago

  Full HD video and clear audio from space yet I can’t even get a phone signal in Bacup. Sort it please @EE

• 
  Bob (@Bobd2411) reported 20 minutes ago

  @GreenVapinGiant @EE How stupid can you be? Not everyone has the money to buy the phone outright so the pay more to get it with a sim. Basic economics.

• 
  James Smith (@metaled92) reported 23 minutes ago

  @EE Good Afternoon I have come off the phone with an advisor about an eSIM transfer issue. Done the replacement via myEE app QR code. The new phone is now on “Activating”. How long can this take please?

• 
  Ethan (@ethanms10) reported 23 minutes ago

  @EE are you having signal issues, my calls keep dropping