EE Outage in South Benfleet, Essex, England

@EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

@EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

@EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

@EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

@EE Every time I complain about the service and you credit me never seem to pay when you say you’re going to buy it was just starting to get fed up with it

@EE ee Call yourself one the largest networks don’t make me laugh absolutely embarrassing the way you treat customers should be ashamed of yourselves the first opportunity I get to leave this network I will

@EE EE embarrassing how are you treat your customers the first opportunity I can get to leave a I will do Call yourself wanna largest network don’t make me laugh

@EE I managed to get 5G for about an hour in Basildon (SS14) last night - was this part of a test service of the area? :)

@EE It’s been resolved now. Spoke to one of your phone agents who was able to resolve the issue.

@EE every avenue I try to contact you with to terminate my contract doesn’t work! I’ve tried calling 150 (got cut off), live chat doesn’t work. Just want to terminate my contract as of November 30th. It shouldn’t be this hard!

@EE Someone contacted me through my wife’s number. The line kept breaking up so asked if they could call my number. They never did....

@EE Hello! Im@having trouble with an 4GEE Wi-fi Mini, I can connect to the device but it has no internet connection. I’ve reset the device but that hasn’t helped. Can you help me?

@EE so disappointed with this service . I have 3 mobile contracts with you which I've always been happy with....I them brought over my home broadband to you. I recently called as out internet speed is appalling. We had an engineer booked in to come out......contiued

@EE Is there a problem this morning, I have no 4g or 3G connection

@EE Got through on phone eventually. Super helpful call and upgrade sorted. Website not working properly though. Cheers

I’ve just spoken to EE as my contract is ending on my iPhone. Don’t want an upgrade so just a sim deal. Contract includes my wife’s phone. Spoke to Scott in Scotland & he was so helpful. @EE Saving £40 a month. Thanks. Considering the virus 🦠 good service getting answered.

@EE @rootmetrics Only in Scotland it’s shit here has been for weeks complaining every week and just get excuses

@minxhoney @EE @bt_uk @MartinSLewis @EE love to give you the spill even in the shop, then when you get your first bill realise it’s a load of rubbish. Happened to me twice now. I will be leaving @ee when my contract is up now. Been a customer for about 20 years.

@EE that feeling when salesman in the store calls you “my friend” and you’re trying to stop a sudden urge to slap him; and then “manager” when you complain about it tells you off and bans from the shop. Cherry on the cake - customer service tells you they cannot register (cont.)

@EE @EE can you help me with an upgrade order placed I have pmd you :)

@EE after 2 great years of service with EE I get charged for xtra add to plans not on my account both in November and December resulting in huge bills at Xmas. Bank statement showing bill paid as alway until 13th of jan! Never missed a payment and no reminder or warning from ee

@EE hi I just got the Apple Watch with a plan that said separately sim with unlimited call text n data but the data is not working why is that #

@EE My EE app is still not working, can't even open, complaint many times but no answer

@EE Any idea when the EE App is going to be back up and running, been issues with it for at least 2 weeks and I have no way of viewing my bills

@EE any idea when the EE app is going to be up and running. I have had issues with it for 2 weeks now, all the updates on my phone and app have been done so no issues there- I want to see my bill but can’t access it !!!!

@EE I’ve tried reporting a service issue but when I type my post code in it changed it to a completely different one. Twice. Any idea why?

@mattsmedley1974 @EE I have had them from o2, Ee and from 3.. I’m with Vodafone. I do pay 1 of my children’s contracts and she is with 3.. I just checked in their app to make sure! It’s a scam.. never follow the link

@Lindemann27 Tried all that! Even followed a guide online to check the router firmware was up to date! Last I can think is I need a signal booster but my flat is tiny! I’m practically sitting on the router!! It ******* useless @EE

@EE disappointed this evening, Any idea why my wife can't get as good a deal as a new customer for her renewal, even though we have both been with you for about 14 year. Shoddy. Think she'll be moving away