EE Outage in Rayleigh, Essex, England

Why is the @EE site always so slow and awful?

A week after re-joining @EE, I already regret it. Been trying to get through since 9.30am to resolve the issue of them sending the WRONG phone and wanting to give in my Pack Code and they are literally hanging up the phone on you after holding 30 mins. Nothing changed in 4 years!

@EE just got off the phone from retentions. Awful service and attitude from your staff! Loyalty certainly doesn't pay. Will be leaving after nearly 30 years and will be taking my families 5 plans too...

Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

@EE We do not it’s FTTP only I think it’s an exchange problem as we have an LOS light on it’s been reported already just need to know if it’s a wider network issue

@EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

@EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

@EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

@EE Every time I complain about the service and you credit me never seem to pay when you say you’re going to buy it was just starting to get fed up with it

@EE Still no response from ee just cos they got Kevin bacon heading up there advertising does not make them the best network believe me I know

@EE ee Call yourself one the largest networks don’t make me laugh absolutely embarrassing the way you treat customers should be ashamed of yourselves the first opportunity I get to leave this network I will

@EE EE embarrassing how are you treat your customers the first opportunity I can get to leave a I will do Call yourself wanna largest network don’t make me laugh

@EE I managed to get 5G for about an hour in Basildon (SS14) last night - was this part of a test service of the area? :)

@EE It’s been resolved now. Spoke to one of your phone agents who was able to resolve the issue.

@EE every avenue I try to contact you with to terminate my contract doesn’t work! I’ve tried calling 150 (got cut off), live chat doesn’t work. Just want to terminate my contract as of November 30th. It shouldn’t be this hard!

@EE hi, I’m trying to change my direct debit date but not having much luck. I called 150 to but the automated service just set me up a new direct debit ! All I simply want to do is change the date ?

@EE Someone contacted me through my wife’s number. The line kept breaking up so asked if they could call my number. They never did....

@EE Hello! Im@having trouble with an 4GEE Wi-fi Mini, I can connect to the device but it has no internet connection. I’ve reset the device but that hasn’t helped. Can you help me?

@EE so disappointed with this service . I have 3 mobile contracts with you which I've always been happy with....I them brought over my home broadband to you. I recently called as out internet speed is appalling. We had an engineer booked in to come out......contiued

@EE Ive had EE for years is it the best?? Not sure.. this 5g is it really that good?? I reckon they slow 4g down and call it 5g speed it back up on a new line!..as ive noticed no difference in speed whatsover!!! At one of the places i work its 3g/4g/and 5g in places🙄

@MarcAllera @bt_uk @EE Haha the numbers will be small or fake! Constant no service or unusable speeds . I get its sloe 0.25meg nut constant network crash with no service ?

@EE any help please? Still waiting for someone to confirm

@EE network is awful !!!

Appalling customer service experience from @EE no ownership at store management or customer service agents on 150. #falsepromise #limitedtomakedesicions #nothingtomakeitright

@EE @glastonbury Worst year for signal at glasto ever

@EE I can’t get my eSIM to active via the app. It doesn’t recognise the code sent to me! Can you help please?

@EE I have the Apple Music smart benefit on my phone but it is now saying that this subscription is being used elsewhere. Can anyone help me rectify this please?

@EE hiya having issues with our phones using mobile data in France - any issues in the area? Phones won’t call out or connect to anything have turned off and on and done network settings reset.

@EE Hasn’t got the widest coverage tho! Was with Ee for years but had a lot of problems with coverage so eventually moved to the trusted @VodafoneUK sorry not sorry