EE service status in Thundersley, England

Problems in the last 24 hours in Thundersley, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Thundersley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Thundersley, England

The most recent EE outage reports came from the following cities: Sheerness, Leigh-on-Sea, Southend-on-Sea, Chelmsford, Wickford, Gravesend, Southminster, South Benfleet, Grays, and Stanford-le-Hope.

City	Problem Type	Report Time
Sheerness	Total Blackout	2 days ago
Leigh-on-Sea	Internet	8 days ago
Southend-on-Sea	Wi-fi	9 days ago
Southend-on-Sea	Internet	9 days ago
Southend-on-Sea	Internet	9 days ago
Leigh-on-Sea	Phone	19 days ago

Community Discussion

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EE Issues Reports Near Thundersley, England

Latest outage, problems and issue reports in Thundersley and nearby locations:

• 
  Lauren T💫 (@Lozzabish95) reported 4 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  Anuradha Damale (@anulikesstars) reported 8 minutes ago from Brentwood, England

  Hey @EE I'm on the phone to one of your excellent sales people - they are genuinely trying to help, but neither you nor @DPDgroup_news know where my phone is. I paid early upgrade and apparently won't get that back either. Where is the phone I have paid and am still paying for?

• 
  lorraine langridge (@lorraine_acorn) reported 9 minutes ago from Longfield and New Barn, England

  And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

• 
  lee jones (@jonesy23) reported 12 minutes ago from Chelmsford, England

  @EE hi, I’m trying to change my direct debit date but not having much luck. I called 150 to but the automated service just set me up a new direct debit ! All I simply want to do is change the date ?

• 
  Matt Bourne (@MattBourne_) reported 13 minutes ago from Cliffe, England

  @EE It’s been resolved now. Spoke to one of your phone agents who was able to resolve the issue.

• 
  kealey (@kikidee84) reported 14 minutes ago from Southend-on-Sea, England

  @EE so disappointed with this service . I have 3 mobile contracts with you which I've always been happy with....I them brought over my home broadband to you. I recently called as out internet speed is appalling. We had an engineer booked in to come out......contiued

• 
  Brian Robinson (@Robbo_41) reported 16 minutes ago from Mayland, England

  @EE ee Call yourself one the largest networks don’t make me laugh absolutely embarrassing the way you treat customers should be ashamed of yourselves the first opportunity I get to leave this network I will

• 
  Sue Adams (@sue_adams_) reported 16 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  Brownie sports photography (@BSportsphotos) reported 22 minutes ago from Gravesend, England

  @EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

• 
  Dave Frost (@davefrost) reported 24 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  Hannah Hawkins (@hanahawkins) reported 27 minutes ago from Brentwood, England

  @EE honestly disgusted at your service. Just spoke to a friend whose elderly father was sold a contract which included 1000 international minutes- then you charged £650 for calls to his family in Sri Lanka?? It took them numerous emails, lots of emotional & financial stress for

• 
  Matt Buckland (@ElSatanico) reported 29 minutes ago from Thundersley, England

  @EE Hello! Im@having trouble with an 4GEE Wi-fi Mini, I can connect to the device but it has no internet connection. I’ve reset the device but that hasn’t helped. Can you help me?

• 
  Brian Robinson (@Robbo_41) reported 33 minutes ago from Mayland, England

  @EE EE embarrassing how are you treat your customers the first opportunity I can get to leave a I will do Call yourself wanna largest network don’t make me laugh

• 
  FatLee (@fatlee1989) reported 36 minutes ago from Basildon, England

  @EE I managed to get 5G for about an hour in Basildon (SS14) last night - was this part of a test service of the area? :)

• 
  Wayne Hunt (@WHunt2002) reported 39 minutes ago from Southend-on-Sea, England

  @EE Someone contacted me through my wife’s number. The line kept breaking up so asked if they could call my number. They never did....

• 
  🙋‍♀️Nourish the Workplace - Kimberley Evans (@nourishworkplce) reported 45 minutes ago from Cliffe and Cliffe Woods, England

  @EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

• 
  Nicky Hanson (@HansonNicky) reported 49 minutes ago from Basildon, England

  @EE every avenue I try to contact you with to terminate my contract doesn’t work! I’ve tried calling 150 (got cut off), live chat doesn’t work. Just want to terminate my contract as of November 30th. It shouldn’t be this hard!

• 
  Brian Robinson (@Robbo_41) reported 51 minutes ago from Mayland, England

  @EE Every time I complain about the service and you credit me never seem to pay when you say you’re going to buy it was just starting to get fed up with it

• 
  Gundam Builder UK / James Shilingis (@GundamBuilderUK) reported 52 minutes ago from Great Baddow, England

  @EE We do not it’s FTTP only I think it’s an exchange problem as we have an LOS light on it’s been reported already just need to know if it’s a wider network issue

• 
  lorraine langridge (@lorraine_acorn) reported 55 minutes ago from Longfield and New Barn, England

  @EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  melanie ridge (@meljridge) reported 5 minutes ago

  @EE It’s not acceptable that the Open Reach engineer doesn’t turn up and you disconnect my internet, leaving me without any service until an Open Reach engineer is available on 6 June. I work for the NHS and this is impacting on my work @MarcAllera

• 
  Richard Dale (@richarddale5) reported 9 minutes ago

  Day 3 of **** broadband from @EE And I am stuck with them for another year, limited Internet for a year it is then

• 
  Wendy Woo (@wendywoobruno) reported 12 minutes ago

  @EE why does my phone say No service and why hasn’t anyone replied to me since Tuesday so frustrating not a good customer service at all

• 
  melanie ridge (@meljridge) reported 15 minutes ago

  @EE @MarcAllera @MarcAllera 2/2 but disconnected service anyway. No communication to me and I had to call you. I’m now having to wait another 10 days for an engineer to maybe turn up. You have to be able to reconnect me in this interim period as I can’t work via hotspot from my phone

• 
  Sam Abrey (@SamAbrey1) reported 16 minutes ago

  @EE more than an hour on hold to fix your upgrade mistake, told to go to a shop as I upgraded online?? Asked for a Manager - promised a call more than 2 hours ago - now have been waiting on the chat for an hour. Will be transferring personal and large business accounts away.

• 
  melanie ridge (@meljridge) reported 21 minutes ago

  @EE I want my old service reconnected until the engineer comes on the 6/6. I paid for an upgrade on the 16/5 and waited until today for an engineer appointment, who didn't turn up. You disconnected me and I can't work for 10 days via hotspot. As my provider you have to do better

• 
  Rosco (@roscored2) reported 23 minutes ago

  @EE broadband keeps dropping out again. Can you help fix this as getting really annoying.

• 
  melanie ridge (@meljridge) reported 23 minutes ago

  @EE The irony of upgrading my service is I now have no service and now have to wait 10 days with no internet for your engineer to turn up. Or will they bother? Who knows?

• 
  melanie ridge (@meljridge) reported 25 minutes ago

  @EE @MarcAllera I would like you to reconnect me to my old service, as the router is still in place and this must be within your gift to do so. I paid for my upgrade on 16/5 and waited 10 days for the first available engineer appt which was today. They didn’t turn up today 1/2

• 
  melanie ridge (@meljridge) reported 26 minutes ago

  @EE It’s hardly being resolved! I’m left with no service due to your engineer not turning up today! Now have to wait 8 days