EE Outage Report in Rochester, Medway, England

Problems in the last 24 hours in Rochester, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Rochester, England

The most recent EE outage reports came from the following cities: West Malling, Leigh-on-Sea, Southend-on-Sea, Gillingham, Rochester, Greenhithe, Sittingbourne, Gravesend, Maidstone, South Benfleet, Grays, Stanford-le-Hope, and Chatham.

City	Problem Type	Report Time
West Malling	Phone	2 days ago
Leigh-on-Sea	Internet	3 days ago
Southend-on-Sea	Wi-fi	4 days ago
Southend-on-Sea	Internet	4 days ago
Southend-on-Sea	Internet	4 days ago
Gillingham	E-mail	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Kate England 💙 (@kate_england) reported 5 minutes ago from Corringham, England

  @EE just got off the phone from retentions. Awful service and attitude from your staff! Loyalty certainly doesn't pay. Will be leaving after nearly 30 years and will be taking my families 5 plans too...

• 
  Dave Frost (@davefrost) reported 5 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  Lauren T💫 (@Lozzabish95) reported 8 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  daniel munn (@dpmunn19) reported 8 minutes ago from Aveley, England

  I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

• 
  Nick Anderson (@uknickand) reported 10 minutes ago from Bobbing, England

  @EE new customer here! Ordered sim only yesterday, i haven’t got access to account yet. Can I order another phone/number today and will that go to one account?

• 
  The Lefthand Low Golfer (@Grum90379158) reported 10 minutes ago from Rochester, England

  @EE Price rises are starting to take the piss now! I can cancel my contract and get EXACTLY the same contract with yourselves again for £20 a month less… How exactly does that work??

• 
  🙋‍♀️Nourish the Workplace - Kimberley Evans (@nourishworkplce) reported 11 minutes ago from Cliffe and Cliffe Woods, England

  @EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

• 
  Teddy (@Teddy_Nicoll) reported 14 minutes ago from Gillingham, England

  @EE I have been speaking with your colleagues for days on end. The trouble and issues you have caused out of the simplicity of an early upgrade is atrocious. You have taken two payments from me, double the amount owed, and if you do not return it then you are stealing.

• 
  Karl Brocker (@THEMIND1972) reported 15 minutes ago from Stone, England

  @EE @AppleMusic Very disappointing service from both are Apple music on EE. I have spent over 4 hours trying to resolve a log in issue. Both pointing fingers at each other. Please speak to each other. #Disgusting service from both. #MoneyInTheDrain

• 
  lorraine langridge (@lorraine_acorn) reported 16 minutes ago from Longfield and New Barn, England

  @EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

• 
  Mark Gould (@yiddo71) reported 23 minutes ago from Rochester, England

  @EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

• 
  The Lefthand Low Golfer (@Grum90379158) reported 26 minutes ago from Rochester, England

  @EE Ok but please explain how I can cancel my current contract and then get EXACTLY THE SAME contract for £20 a month less? And with a brand new phone?

• 
  🎅🏻⛄️𝓢𝓮𝓷𝓼𝓮𝓲 𝓜𝓪𝓴𝓸⛄️🎅🏻 (Rob) (@WoWnut) reported 32 minutes ago from Aveley, England

  @EE is the app broken? It’s not been working for a week now just comes up with the ‘Seems to be a problem’ error message.

• 
  Teddy (@Teddy_Nicoll) reported 33 minutes ago from Gillingham, England

  @EE I have had shocking customer service with ‘issues’ after ‘issues’ with your system, taking multiple (pending) payments, talking of reverting a plan because it’s not working your end when it is mine!

• 
  Soccer Gambling Podcast (@SGPSoccer) reported 33 minutes ago from Grays, England

  A week after re-joining @EE, I already regret it. Been trying to get through since 9.30am to resolve the issue of them sending the WRONG phone and wanting to give in my Pack Code and they are literally hanging up the phone on you after holding 30 mins. Nothing changed in 4 years!

• 
  Sue Adams (@sue_adams_) reported 37 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  Ky le (@KyzaMT) reported 49 minutes ago from Rochester, England

  @EE any reason why the data is not working???

• 
  Brownie sports photography (@BSportsphotos) reported 51 minutes ago from Gravesend, England

  @EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

• 
  Doyle (@droopdoggbaby) reported 52 minutes ago from Sutton at Hone, England

  Woke up to my Internet not working. Checked the troubleshooting, it said to call @EE so i did and it said that they are too busy to help me! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

• 
  Dave DM Martin💥 (@davemartind) reported 57 minutes ago from Rochester, England

  @EE I have a rcs chat messages issue on a s21+, it's not verifying. @SamsungUK say I need a new sim card? It eas working on the current sim car in that handset can you get a techy person to help please.....

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Furnival (@ben_furnival) reported 4 minutes ago

  @charliebelllive @EE I’ve never had 5G from Virgin Mobile on my new iPhone. Had it months. Sure I must be doing something wrong…

• 
  James Bremner (@JamesBremner24) reported 9 minutes ago

  @EE is the app down? For days it's said having difficulty accessing it? Can't seem to get on it. #EE

• 
  Martin (@fndsmartymartie) reported 10 minutes ago

  @EE how long does my number take to transfer my number to my new sim ? i got it yesterday and still saying emergency only ??? #ee #nrwphone #nosignal

• 
  yoni (@yoni52912789) reported 13 minutes ago

  @MarcAllera @EE You’re telling to EE Customer that you created new job but you lying to your customer that you are not telling the truth why is that we pay But we get poor customer service support shame on youEE

• 
  Tomas Anderson (@TomasAn55654459) reported 14 minutes ago

  @EE can you help me please? I’m trying to cast from the BT sport app to my TV which has been working fine over the last year and a half. It’s now saying I don’t have casting enabled. Can you see if it’s been taken off my account?

• 
  MichelleMordecai (@MichelleMordeca) reported 14 minutes ago

  @EE been with you many many years and currently have 4 contracts with you but it seems at upgrade time you’re not willing to reward my loyalty with a good deal…shame you’ve just lost a customer..don’t bother sticking with these it means nothing…

• 
  david falconbridge (@davidfalconman) reported 15 minutes ago

  @EE I'm trying to send an MMS with photo attached to another Android user but keep getting message "not activated on this Network"

• 
  Elliott // 𝔽𝕒𝕓𝕝𝕖 (@elliottmusic_) reported 17 minutes ago

  Really enjoy how my @EE broadband had terrible service so they put me on a more expensive @bt_uk package instead which was just as bad, BT then put me on another more expensive package with no better connection and now they tell me I need to upgrade again 🙄

• 
  MakatonwithSiobhan (@MakatonSiobhan) reported 17 minutes ago

  @EE hi there is it normal to wait 5 days for a manager to call you back? Have tried a few times in between to get help with no luck- any help would be great!

• 
  marie (@m444jones) reported 18 minutes ago

  @EE Nightmare company will never recommend