EE Outage Report in Rochester, Medway, England

Problems in the last 24 hours in Rochester, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Rochester, England

The most recent EE outage reports came from the following cities: West Malling, Leigh-on-Sea, Southend-on-Sea, Gillingham, Rochester, Greenhithe, Sittingbourne, Gravesend, Maidstone, South Benfleet, Grays, Stanford-le-Hope, and Chatham.

City	Problem Type	Report Time
West Malling	Phone	6 days ago
Leigh-on-Sea	Internet	7 days ago
Southend-on-Sea	Wi-fi	8 days ago
Southend-on-Sea	Internet	8 days ago
Southend-on-Sea	Internet	8 days ago
Gillingham	E-mail	9 days ago

Community Discussion

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EE Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Teddy (@Teddy_Nicoll) reported 3 seconds ago from Gillingham, England

  @EE I have been speaking with your colleagues for days on end. The trouble and issues you have caused out of the simplicity of an early upgrade is atrocious. You have taken two payments from me, double the amount owed, and if you do not return it then you are stealing.

• 
  Angie ❤ (@MrsC118) reported 3 minutes ago from Coxheath, England

  @EE I'll never upgrade with you ever again! #DPD are a disgusting useless company and you won't take ownership of the transaction. My transaction was with you not dpd!! #awfulcustomerservice

• 
  Ky le (@KyzaMT) reported 5 minutes ago from Rochester, England

  @EE any reason why the data is not working???

• 
  Dave Frost (@davefrost) reported 12 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  Dave DM Martin💥 (@davemartind) reported 17 minutes ago from Rochester, England

  @EE I have a rcs chat messages issue on a s21+, it's not verifying. @SamsungUK say I need a new sim card? It eas working on the current sim car in that handset can you get a techy person to help please.....

• 
  Karl Brocker (@THEMIND1972) reported 23 minutes ago from Stone, England

  @EE @AppleMusic Very disappointing service from both are Apple music on EE. I have spent over 4 hours trying to resolve a log in issue. Both pointing fingers at each other. Please speak to each other. #Disgusting service from both. #MoneyInTheDrain

• 
  Soccer Gambling Podcast (@SGPSoccer) reported 25 minutes ago from Grays, England

  A week after re-joining @EE, I already regret it. Been trying to get through since 9.30am to resolve the issue of them sending the WRONG phone and wanting to give in my Pack Code and they are literally hanging up the phone on you after holding 30 mins. Nothing changed in 4 years!

• 
  Rahim Shivji (@RahShivji) reported 26 minutes ago from Gillingham, England

  I was in @EE gillingham this morning, browsing over the phone collection. The gentleman's customer service and persistence was very good... i didn't leave with an upgrade however, it was nice to have some banter with the sales person.

• 
  🎅🏻⛄️𝓢𝓮𝓷𝓼𝓮𝓲 𝓜𝓪𝓴𝓸⛄️🎅🏻 (Rob) (@WoWnut) reported 28 minutes ago from Aveley, England

  @EE is the app broken? It’s not been working for a week now just comes up with the ‘Seems to be a problem’ error message.

• 
  Sue Adams (@sue_adams_) reported 28 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  daniel munn (@dpmunn19) reported 29 minutes ago from Aveley, England

  I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

• 
  Lauren T💫 (@Lozzabish95) reported 35 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  Teddy (@Teddy_Nicoll) reported 40 minutes ago from Gillingham, England

  @EE I have had shocking customer service with ‘issues’ after ‘issues’ with your system, taking multiple (pending) payments, talking of reverting a plan because it’s not working your end when it is mine!

• 
  The Lefthand Low Golfer (@Grum90379158) reported 42 minutes ago from Rochester, England

  @EE Price rises are starting to take the piss now! I can cancel my contract and get EXACTLY the same contract with yourselves again for £20 a month less… How exactly does that work??

• 
  Mark Gould (@yiddo71) reported 44 minutes ago from Rochester, England

  @EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

• 
  Nick Anderson (@uknickand) reported 45 minutes ago from Bobbing, England

  @EE new customer here! Ordered sim only yesterday, i haven’t got access to account yet. Can I order another phone/number today and will that go to one account?

• 
  Doyle (@droopdoggbaby) reported 45 minutes ago from Sutton at Hone, England

  Woke up to my Internet not working. Checked the troubleshooting, it said to call @EE so i did and it said that they are too busy to help me! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

• 
  Nic Foakes (@Nicsboys2) reported 51 minutes ago from Grays, England

  @tescomobile can some contact me. My Mother recently left @ee for your network. Nothing but problems, now her sim isn't working and she's without a phone. What are you doing?

• 
  Kate England 💙 (@kate_england) reported 54 minutes ago from Corringham, England

  @EE just got off the phone from retentions. Awful service and attitude from your staff! Loyalty certainly doesn't pay. Will be leaving after nearly 30 years and will be taking my families 5 plans too...

• 
  The Lefthand Low Golfer (@Grum90379158) reported 60 minutes ago from Rochester, England

  @EE Ok but please explain how I can cancel my current contract and then get EXACTLY THE SAME contract for £20 a month less? And with a brand new phone?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Muntazir e Mahdi (@TigerZindaHay) reported 4 minutes ago

  @EE Same old questions by @EE to take customer around in circles. I wish we had a robust and effective ombudsman instead of utterless useless @ofcom

• 
  Gazrs2 🌟🌟🌟🌟🌟🌟 (@Gazrs21) reported 5 minutes ago

  @EE @rootmetrics Been with you since the "Orange" days always had no issues with customer service & always got a good deal on upgrades converted my wife now gave her my old handset & "gift" her data every month 👍👍

• 
  Ursa Major Gardner (@GardnerLOJ) reported 5 minutes ago

  @EE Yes. Spent to time to go to @Apple who confirmed a problem but out of one year manufacturer warranty. EE have said im@not covered even though I’m only 18m into my 24m contract. I didn’t expect to take a contract out and get a dodgy handset

• 
  Grant Packham (@Grant_Packham) reported 7 minutes ago from Eastbourne, England

  @EE I've seemed to have lost all network, any info on why this has happened?

• 
  Ursa Major Gardner (@GardnerLOJ) reported 10 minutes ago

  @A_McCrea @Apple @EE My issue is more weighted towards EE selling me a contract and giving me a poor product. A customer of 17 years may be coming to and end

• 
  John Woodsin (@JohnWoodsin) reported 11 minutes ago

  @tomthewebcoder @EE oh sorry tom you have to act fast well have you try contacting your support team or try checking your passwords correctly ? if you have done that please kindly reply me inbox i have same experience before and i got it fixed may be i can also help here

• 
  #ToriesOut 🍊🍊🍊 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 🇵🇸 (@PaulMorris7777) reported 11 minutes ago

  @EE My Dad made a top up of £5 on the 19th Oct 2021. This is for emergencies and rarely uses his mobile. However, last Thursday he tried to phone me and there was no credit in his account. He can't even phone 150. Can you help? PM.

• 
  Natalie Leanne (@NatalieeLeannee) reported 15 minutes ago

  @EE what’s going on with your network!? My phones not loading anything.

• 
  Brakebeat (@cbrakey) reported 20 minutes ago

  @EE still no service - not ideal!!

• 
  Rob McDowall FRSA (@robmcd85) reported 23 minutes ago

  Not very happy with @EE. Initiated a Port In. Tried to cancel and was advised they could reverse it in 72 hours. Needless to say, the agent misinformed me and it can’t be done. No ambiguity as done over live chat.