EE outages and service status in Rochester, England

Problems in the last 24 hours in Rochester, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Rochester, England

The most recent EE outage reports came from the following cities: Sheerness, West Malling, Leigh-on-Sea, Southend-on-Sea, Gillingham, Rochester, Greenhithe, Sittingbourne, Gravesend, Maidstone, South Benfleet, Grays, and Stanford-le-Hope.

City	Problem Type	Report Time
Sheerness	Total Blackout	2 days ago
West Malling	Phone	8 days ago
Leigh-on-Sea	Internet	9 days ago
Southend-on-Sea	Wi-fi	10 days ago
Southend-on-Sea	Internet	10 days ago
Southend-on-Sea	Internet	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Kate England 💙 (@kate_england) reported 36 seconds ago from Corringham, England

  @EE just got off the phone from retentions. Awful service and attitude from your staff! Loyalty certainly doesn't pay. Will be leaving after nearly 30 years and will be taking my families 5 plans too...

• 
  Brownie sports photography (@BSportsphotos) reported 9 minutes ago from Gravesend, England

  @EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

• 
  Tony L (@TBone1170) reported 12 minutes ago from Sutton at Hone, England

  @EE so how comes you guys aren't extending signal coverage to Ackers Fold, Wigan, WN7 4BQ the cell coverage is pathetic. And their about to hike another 400 homes that side

• 
  Dave Frost (@davefrost) reported 14 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  Colin Dowling (@colinsplace) reported 19 minutes ago from Maidstone, England

  @EE 1 hour down... no broadband.... no response from @EE

• 
  Ky le (@KyzaMT) reported 21 minutes ago from Rochester, England

  @EE any reason why the data is not working???

• 
  Matt Bourne (@MattBourne_) reported 22 minutes ago from Cliffe, England

  @EE It’s been resolved now. Spoke to one of your phone agents who was able to resolve the issue.

• 
  Stuart Fields (@stuartfields) reported 25 minutes ago from Stone, England

  I always had totally respect for EE @ee but after speaking to one the Executive Customer Resolution Team This has left doubt in my mind one rude man unhelpful all I want is receive a good service in the DA9 area feel let down as a customer😢😡#DA9 #serviceissues @MarcAllera

• 
  Sue Adams (@sue_adams_) reported 25 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  KATEGEORGINA (@KATEELDRIDGEx) reported 28 minutes ago from Sutton at Hone, England

  @EE you are literally the worst network. ! I pay £100 a month for people to say on the other end of the phone I can’t hear you !!! Sort your network out !!!!

• 
  lorraine langridge (@lorraine_acorn) reported 31 minutes ago from Longfield and New Barn, England

  @EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

• 
  Teddy (@Teddy_Nicoll) reported 32 minutes ago from Gillingham, England

  @EE I have been speaking with your colleagues for days on end. The trouble and issues you have caused out of the simplicity of an early upgrade is atrocious. You have taken two payments from me, double the amount owed, and if you do not return it then you are stealing.

• 
  Colin Dowling (@colinsplace) reported 42 minutes ago from Maidstone, England

  Morning @EE . Any idea when the broadband will be working in the Maidstone area. It went down at 10am.

• 
  Dave DM Martin💥 (@davemartind) reported 43 minutes ago from Rochester, England

  @EE I have a rcs chat messages issue on a s21+, it's not verifying. @SamsungUK say I need a new sim card? It eas working on the current sim car in that handset can you get a techy person to help please.....

• 
  daniel munn (@dpmunn19) reported 46 minutes ago from Aveley, England

  I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

• 
  Teddy (@Teddy_Nicoll) reported 48 minutes ago from Gillingham, England

  @EE I have had shocking customer service with ‘issues’ after ‘issues’ with your system, taking multiple (pending) payments, talking of reverting a plan because it’s not working your end when it is mine!

• 
  Lauren T💫 (@Lozzabish95) reported 52 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  lorraine langridge (@lorraine_acorn) reported 56 minutes ago from Longfield and New Barn, England

  And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

• 
  🙋‍♀️Nourish the Workplace - Kimberley Evans (@nourishworkplce) reported 57 minutes ago from Cliffe and Cliffe Woods, England

  @EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

• 
  Mark Gould (@yiddo71) reported 58 minutes ago from Rochester, England

  @EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mohamed (@SnsationalSalah) reported 4 minutes ago

  @EE Deal never in doubt. #EE was always top target. Deal starts on deadline day 31st August.

• 
  Becky Weller ⚓ (@Becky_Weller_93) reported 7 minutes ago

  @EE phoned up to cancel my insurance. Was told it was done .. 2 months later I'm still being charged!!!

• 
  Duncan Dalzel-Job (@duncandeejay) reported 7 minutes ago

  @EE Hi Helen, thanks you getting back to me. I don't think the issue is about helping me, more about the new app's UX. I thought it would get easier but navigating is still very counter intuitive. The feel and appearnce is as if EE have launched a beta version too early. Duncan

• 
  lintott (@lintottt) reported 8 minutes ago

  @EE It is now but it’s been a repetitive issue across a number of days and for hours at a time

• 
  Paul Stephenson (@paul_CPSU) reported 9 minutes ago

  @EE Ok just sent the direct message re complaint. Interesting to see how long if ever I call a call from EE customer services.

• 
  Kelly (@MsKBridges) reported 10 minutes ago

  @EE It’s still down Bob, it’s getting a bit desperate now as my EE signal is terrible at home, so I’m currently without broadband and no way of making an emergency call should I need to.

• 
  em ☀️ (@emeaton14) reported 10 minutes ago

  @EE my roaming abroad has been blocked for over a week. When I text, it says to call. When I call, I'm just sent texts. I'm unable to unblock it online - can you help please??

• 
  carl capps-jenner (@carljcj) reported 12 minutes ago

  Had amazing service from @EE today both on the phone (Newcastle call centre) and in store in @Liverpool_ONE … member of staff Shaun really knew how to fix the problem!! Thanks

• 
  Mark F Catlin (@MarkFCatlin1) reported 12 minutes ago

  @EE Apologies I meant to reply last night but got distracted. I don't think you can help, the app is what it is now, all information has been crammed into a small box, the rest is ads, I've uninstalled, I'll use EE Web to view my account details (unless they're going to ruin that)

• 
  Neil Ballingall (@NeilWBallingall) reported 16 minutes ago

  @EE any customer service happening today?