EE Outage Report in Rochester, Medway, England

Problems in the last 24 hours in Rochester, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Rochester, England

The most recent EE outage reports came from the following cities: Leigh-on-Sea, Southend-on-Sea, Gillingham, Rochester, Greenhithe, West Malling, Sittingbourne, Gravesend, Maidstone, South Benfleet, Grays, Stanford-le-Hope, and Chatham.

City	Problem Type	Report Time
Leigh-on-Sea	Internet	6 hours ago
Southend-on-Sea	Wi-fi	1 day ago
Southend-on-Sea	Internet	1 day ago
Southend-on-Sea	Internet	1 day ago
Gillingham	E-mail	2 days ago
Rochester	Phone	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Doyle (@droopdoggbaby) reported 2 minutes ago from Sutton at Hone, England

  Woke up to my Internet not working. Checked the troubleshooting, it said to call @EE so i did and it said that they are too busy to help me! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

• 
  Angie ❤ (@MrsC118) reported 4 minutes ago from Coxheath, England

  @EE I'll never upgrade with you ever again! #DPD are a disgusting useless company and you won't take ownership of the transaction. My transaction was with you not dpd!! #awfulcustomerservice

• 
  Karl Brocker (@THEMIND1972) reported 4 minutes ago from Stone, England

  @EE @AppleMusic Very disappointing service from both are Apple music on EE. I have spent over 4 hours trying to resolve a log in issue. Both pointing fingers at each other. Please speak to each other. #Disgusting service from both. #MoneyInTheDrain

• 
  The Lefthand Low Golfer (@Grum90379158) reported 7 minutes ago from Rochester, England

  @EE Price rises are starting to take the piss now! I can cancel my contract and get EXACTLY the same contract with yourselves again for £20 a month less… How exactly does that work??

• 
  Sue Adams (@sue_adams_) reported 12 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  Lauren T💫 (@Lozzabish95) reported 13 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  Soccer Gambling Podcast (@SGPSoccer) reported 14 minutes ago from Grays, England

  A week after re-joining @EE, I already regret it. Been trying to get through since 9.30am to resolve the issue of them sending the WRONG phone and wanting to give in my Pack Code and they are literally hanging up the phone on you after holding 30 mins. Nothing changed in 4 years!

• 
  Ky le (@KyzaMT) reported 17 minutes ago from Rochester, England

  @EE any reason why the data is not working???

• 
  Rahim Shivji (@RahShivji) reported 21 minutes ago from Gillingham, England

  I was in @EE gillingham this morning, browsing over the phone collection. The gentleman's customer service and persistence was very good... i didn't leave with an upgrade however, it was nice to have some banter with the sales person.

• 
  Teddy (@Teddy_Nicoll) reported 22 minutes ago from Gillingham, England

  @EE I have been speaking with your colleagues for days on end. The trouble and issues you have caused out of the simplicity of an early upgrade is atrocious. You have taken two payments from me, double the amount owed, and if you do not return it then you are stealing.

• 
  Dave DM Martin💥 (@davemartind) reported 22 minutes ago from Rochester, England

  @EE I have a rcs chat messages issue on a s21+, it's not verifying. @SamsungUK say I need a new sim card? It eas working on the current sim car in that handset can you get a techy person to help please.....

• 
  🎅🏻⛄️𝓢𝓮𝓷𝓼𝓮𝓲 𝓜𝓪𝓴𝓸⛄️🎅🏻 (Rob) (@WoWnut) reported 23 minutes ago from Aveley, England

  @EE is the app broken? It’s not been working for a week now just comes up with the ‘Seems to be a problem’ error message.

• 
  The Lefthand Low Golfer (@Grum90379158) reported 27 minutes ago from Rochester, England

  @EE Ok but please explain how I can cancel my current contract and then get EXACTLY THE SAME contract for £20 a month less? And with a brand new phone?

• 
  Nick Anderson (@uknickand) reported 32 minutes ago from Bobbing, England

  @EE new customer here! Ordered sim only yesterday, i haven’t got access to account yet. Can I order another phone/number today and will that go to one account?

• 
  Nic Foakes (@Nicsboys2) reported 32 minutes ago from Grays, England

  @tescomobile can some contact me. My Mother recently left @ee for your network. Nothing but problems, now her sim isn't working and she's without a phone. What are you doing?

• 
  Dave Frost (@davefrost) reported 35 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  Kate England 💙 (@kate_england) reported 37 minutes ago from Corringham, England

  @EE just got off the phone from retentions. Awful service and attitude from your staff! Loyalty certainly doesn't pay. Will be leaving after nearly 30 years and will be taking my families 5 plans too...

• 
  Teddy (@Teddy_Nicoll) reported 42 minutes ago from Gillingham, England

  @EE I have had shocking customer service with ‘issues’ after ‘issues’ with your system, taking multiple (pending) payments, talking of reverting a plan because it’s not working your end when it is mine!

• 
  Mark Gould (@yiddo71) reported 44 minutes ago from Rochester, England

  @EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

• 
  daniel munn (@dpmunn19) reported 54 minutes ago from Aveley, England

  I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amy Smith (@amyjsmith944) reported 3 minutes ago

  @virginmedia Apparently @EE send their customers a text saying that the network will be done? I don't even get someone answering me? Great service there (!)

• 
  Monsieur Cacahuète (@MonsieurCacahu1) reported 17 minutes ago

  @AshAshley7861 @EE @netflix According to Customer Service on the phone and webchat. Existing customer need to “upgrade” to the new plan . Existing smart benefit plan won’t be eligible

• 
  James H (@HoldZ) reported 18 minutes ago

  Why is @EE’s service all over #Newquay & the surrounding area so poor? Been here for a week with 4G & 3+ bars signal but data connection / speed is consistently woeful / virtually non existent! Several of the people I’m with are also on #EE & are all experiencing the same issue!

• 
  Ed Handley (@edhandley88) reported 21 minutes ago

  @EE I assume my reasoning doesn't make any difference to my ability to cancel now I'm out of the fixed period though. Please would you advise?

• 
  tyler cowan (@tylerco00571819) reported 24 minutes ago

  @EE I’m not getting any good service in my home area marked as fully covered by 4G. In Bridport, Dorset. Yet at times it says I have 3 bars of 4g and I can’t send a message or make a call. Any help?

• 
  Carolyn Dibben (@DibzMum) reported 24 minutes ago

  @EE completely ripped off by you - awful customer service after 12 years with EE I’m disgusted

• 
  Lammi (@Lamm1) reported 26 minutes ago

  I wonder if there is a problem near @EE’s home which is taking longer than expected to resolve. EVERY. DAY. #telecommunications #iPhone #Android

• 
  Amy Smith (@amyjsmith944) reported 28 minutes ago

  Hey @Virgin , @EE Are actually trying to help their customers and not ignoring them? Wanna try?

• 
  TheCaptain (@andrewpm1) reported 28 minutes ago

  @EE and @VodafoneUK, do your networks actually cover Cornwall and Reading? Need to change from the utterly hopeless @O2 to get something resembling a service….

• 
  Slab Hardcheese (@SlabHardcheese) reported 30 minutes ago

  @EE I left EE two weeks ago but new network has poor coverage in my area, but EE now tell me I cannot come back and open a new account for 30 days. Why is that?