EE

EE Outage Report in Rochester, Medway, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Rochester come from postal codes ME1 and ME4.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Rochester, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Rochester, Medway, England 02/13/2026 09:00

February 13: Problems at EE

EE is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (31%)

    Phone (31%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Rochester, Medway, England

The most recent EE outage reports came from the following cities: Maidstone, South Benfleet, Southend-on-Sea, Chatham, Sittingbourne, Rochester, Gravesend and Gillingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomMaidstone Phone
United KingdomSouth Benfleet Internet
United KingdomSouthend-on-Sea Phone
United KingdomChatham Internet
United KingdomSittingbourne TV
United KingdomRochester Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

  • Nicsboys2 Nic Foakes (@Nicsboys2) reported from Grays, England

    @tescomobile can some contact me. My Mother recently left @ee for your network. Nothing but problems, now her sim isn't working and she's without a phone. What are you doing?

  • bertie_cee Rob Cockerton (@bertie_cee) reported from Gillingham, England

    @BBCWatchdog please do you have a contact as I have a major issue with @EE and after hours talking to them and even constantly hanging up on me, I’m at my wits end with there terrible customer care. Thank you

  • WoWnut 🎅🏻⛄️𝓢𝓮𝓷𝓼𝓮𝓲 𝓜𝓪𝓴𝓸⛄️🎅🏻 (Rob) (@WoWnut) reported from Aveley, England

    @EE is the app broken? It’s not been working for a week now just comes up with the ‘Seems to be a problem’ error message.

  • dpmunn19 daniel munn (@dpmunn19) reported from Aveley, England

    I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

  • davefrost Dave Frost (@davefrost) reported from Canvey Island, England

    Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

  • THEMIND1972 Karl Brocker (@THEMIND1972) reported from Stone, England

    @EE @AppleMusic Very disappointing service from both are Apple music on EE. I have spent over 4 hours trying to resolve a log in issue. Both pointing fingers at each other. Please speak to each other. #Disgusting service from both. #MoneyInTheDrain

  • Grum90379158 The Lefthand Low Golfer (@Grum90379158) reported from Rochester, England

    @EE Price rises are starting to take the piss now! I can cancel my contract and get EXACTLY the same contract with yourselves again for £20 a month less… How exactly does that work??

  • kate_england Kate England 💙 (@kate_england) reported from Corringham, England

    @EE just got off the phone from retentions. Awful service and attitude from your staff! Loyalty certainly doesn't pay. Will be leaving after nearly 30 years and will be taking my families 5 plans too...

  • MrsC118 Angie ❤ (@MrsC118) reported from Coxheath, England

    @EE I'll never upgrade with you ever again! #DPD are a disgusting useless company and you won't take ownership of the transaction. My transaction was with you not dpd!! #awfulcustomerservice

  • droopdoggbaby Doyle (@droopdoggbaby) reported from Sutton at Hone, England

    Woke up to my Internet not working. Checked the troubleshooting, it said to call @EE so i did and it said that they are too busy to help me! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

  • Grum90379158 The Lefthand Low Golfer (@Grum90379158) reported from Rochester, England

    @EE Ok but please explain how I can cancel my current contract and then get EXACTLY THE SAME contract for £20 a month less? And with a brand new phone?

  • KyzaMT Ky le (@KyzaMT) reported from Rochester, England

    @EE any reason why the data is not working???

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

  • feyipuk Phil (@feyipuk) reported from Stifford, England

    @EE That is what I'm reporting. If the only way to check if there is a problem with signal is to go to an area with signal to check, that's not very useful in an area with no signal. Is there no way to submit a signal reading to help in the future?

  • bertie_cee Rob Cockerton (@bertie_cee) reported from Gillingham, England

    @EE one of your operatives promised me 20% discount on my monthly bill until end of February due to 11 months of very poor signal & service but todays bill is the full amount??

  • abetts2022 Andy Betts (@abetts2022) reported from Stone, England

    Appalling service from @ee @samsung @Bluewater. Booked 8:30pm repair to splitting screen on Flip phone and firstly they said it's too late to repair it, so why offer such a time and secondly a small mark on the outside of the phone means that a poorly manufactured, and 1/2

  • SGPSoccer Soccer Gambling Podcast (@SGPSoccer) reported from Grays, England

    A week after re-joining @EE, I already regret it. Been trying to get through since 9.30am to resolve the issue of them sending the WRONG phone and wanting to give in my Pack Code and they are literally hanging up the phone on you after holding 30 mins. Nothing changed in 4 years!

  • RahShivji Rahim Shivji (@RahShivji) reported from Gillingham, England

    I was in @EE gillingham this morning, browsing over the phone collection. The gentleman's customer service and persistence was very good... i didn't leave with an upgrade however, it was nice to have some banter with the sales person.

  • uknickand Nick Anderson (@uknickand) reported from Bobbing, England

    @EE new customer here! Ordered sim only yesterday, i haven’t got access to account yet. Can I order another phone/number today and will that go to one account?

  • sue_adams_ Sue Adams (@sue_adams_) reported from Higham, England

    Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • shortlew Lewis Hamilton (@shortlew) reported

    @EE Shame you can’t get someone’s phones to them when you said you would. Have two iPhone 13 pro max on order that was meant to be delivered on 27/09 still nothing. I call and get told ‘It will get there when it gets there’ terrible service might cancel and move to someone else!

  • liga_lii Liga (@liga_lii) reported

    @EE I wonder according to who you are rhe best? I have never had so many issues with connection like I have with EE

  • cakeious Cake (@cakeious) reported

    @EE No point Sarah, since upgrading my signal is terrible, including when in London. EE pushed 5g to hard and yet you can't provide normal service. Shocking

  • AndrewFishy1 Andrew Fishburn (@AndrewFishy1) reported

    @AdzCrawford2003 @theadamthorpe @EE I was using 4G EE data on Monday evening, while the aforementioned websites were not working, everything else was. Those websites are obviously not in EE's remit

  • F_T_V_M First time valley mam (@F_T_V_M) reported

    @senlearnuk @EE @tescomobile Cheers it’s been a nightmare. EE customer service have been really good.

  • ProvanStuart Stuart Not Provan (@ProvanStuart) reported

    @EE fix your app its been a week now and I can't access anything due to it asking me to register my number which I do but I get an error saying this number is already registered. Everytime I try and sign it goes to this screen. Password changed others same issue

  • captainnash Dave Armstrong (@captainnash) reported

    @LONGY87 @EE Certainly are !!!!! Mine been down since yesterday morning, they said to me down for a 12 hours , it’s now over 30 hours !! @EE ?? Any idea when we are getting are phone service back in Ne24 ??

  • LONGY87 Kevin Long (@LONGY87) reported

    @captainnash are them knackers working on that mast again as yet again @EE is down

  • gemmii_2 Gemma (@gemmii_2) reported

    @EE Customer service terrible! No updates no communication just pure rudeness

  • WannabeCISO c63AMG (@WannabeCISO) reported

    @EE EE Internet down again, worst isp ever for home use.