EE Outage in Chatham, Kent, England

@EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

@EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

@EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

@EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

I always had totally respect for EE @ee but after speaking to one the Executive Customer Resolution Team This has left doubt in my mind one rude man unhelpful all I want is receive a good service in the DA9 area feel let down as a customer😢😡#DA9 #serviceissues @MarcAllera

@EE 1 hour down... no broadband.... no response from @EE

Morning @EE . Any idea when the broadband will be working in the Maidstone area. It went down at 10am.

@EE It’s been resolved now. Spoke to one of your phone agents who was able to resolve the issue.

@EE have had an awful signal all day from EE yet no outages shown on EE signal checker? Can you confirm if there are issues in Kent.

@EE Someone contacted me through my wife’s number. The line kept breaking up so asked if they could call my number. They never did....

@EE so disappointed with this service . I have 3 mobile contracts with you which I've always been happy with....I them brought over my home broadband to you. I recently called as out internet speed is appalling. We had an engineer booked in to come out......contiued

@EE is there any service problems.

@EE Is there a problem this morning, I have no 4g or 3G connection

@EE that feeling when salesman in the store calls you “my friend” and you’re trying to stop a sudden urge to slap him; and then “manager” when you complain about it tells you off and bans from the shop. Cherry on the cake - customer service tells you they cannot register (cont.)

@EE waiting to cancel contract mobile 10 mins plus waiting

@nick_pope @EE @scb31 I spoke to EE earlier this week, they said a mast has no power supply, and because of our proximity, the signal isn’t switching to another mast (so you have to walk up the road for signal) and that engineers have been on site all week and still haven’t worked out the issue 😭😭😭

@EE my earpiece on my mobile isn't working. I can't hear a thing when receiving incoming calls. I've been told I can take it back to store to get fixed and have a loan phone but yet 3 of my local stores don't have any. I can't go without a phone. Help me please....

@EE Well @DPD juat lied to me on phone, couldn't be bothered to help. So EE may lose me as a customer after a decade.

@DPDgroup_news #worst delivery service ever Dpd are awful, never going to use them. Dreadful service, liars as well. @EE stop using them they are awful. Third time they lied and messed up phone delivery. Useless customer service as well #worstdeliverycompany

@EE I'm paying for international calls as a bundle on top of the 2 over priced contracts I begrudgingly have with you, customer service is appalling, can't call my cousin in Australia tonight, since EE has taken over from orange the loyalty has gone out the window. Rubbish

@jon_howard @EE My broadband has been going down for months now ee I'm not happy

@EE @OpenreachHelp So next Tuesday now - and again not even a definite date for resolution - just another date when I’ll get another update

@EE has the worst internet. Can’t believe how bad it’s Wifi is

I never do this but the customer service of @EE is amazing!! There’s an 0800 number to call and you get straight through to a human being!!! 😱😱😱 Didn’t even have to choose a single number and they solved my problem straight away #EE #BT

@EE my phone has no signal it has been like this for 3 days now. When are you going to sort out the connection problems?

@EE Hi , I’ve been trying to access my app for more than a few days now and it keeps crashing upon opening it.. I’ve logged in again and the same issue is happening? Is there any way to fix this? Thanks :)

@EE Why does my stream crash every 10 minutes lads I’m on a 5G network ???

@EE Thanks for getting back to me. It's now been 2 weeks and is essentially costing me money as I'm unable to change network without it. Should I call in again?

@EE when will your online account login an EE app be back running again please?