EE outages and service status in West Malling, England

Problems in the last 24 hours in West Malling, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Malling, England

The most recent EE outage reports came from the following cities: Rochester, Royal Tunbridge Wells, Dartford, West Malling, Bexleyheath, Gillingham, Gravesend, and Tonbridge.

City	Problem Type	Report Time
Rochester	Wi-fi	1 day ago
Royal Tunbridge Wells	Wi-fi	4 days ago
Dartford	Phone	13 days ago
Rochester	Internet	15 days ago
West Malling	Internet	23 days ago
Bexleyheath	Internet	24 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

• 
  Ky le (@KyzaMT) reported 3 minutes ago from Rochester, England

  @EE any reason why the data is not working???

• 
  Nalaka Perera (@NalPerera) reported 12 minutes ago from Maidstone, England

  @EE outgoing calls not working

• 
  Mark Gould (@yiddo71) reported 14 minutes ago from Rochester, England

  @EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

• 
  Stuart Fields (@stuartfields) reported 14 minutes ago from Stone, England

  @EE Yes I don’t that a number of times over the past few weeks , I only ever have issues in the DA9 area it’s worse at Bluewater I know I am not the only one as I have looked on FB and a number of people have said the same

• 
  Phil (@feyipuk) reported 20 minutes ago from Crayford, England

  @EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.

• 
  Katie Jones (@katiejayjones_) reported 23 minutes ago from Dartford, England

  @EE Yeah he has that why I know he won't be getting his money back, it was an add-on not actually a full contract, which should never have been carried on, but the man on the phone said it is his own fault and won't refund him, which is disgusting for a mistake you made as a company

• 
  Anna Thurman (@AnnaThurmanLDN) reported 24 minutes ago from Bexleyheath, England

  @EE I need help with an upgrade being charged more than it should be!

• 
  Charlie :) (@Purplecharlie32) reported 27 minutes ago from Sutton at Hone, England

  @EE Apparently it’ll all be fixed in six hours but that doesn’t help me now when I need to make phone calls.

• 
  lorraine langridge (@lorraine_acorn) reported 30 minutes ago from Longfield and New Barn, England

  @EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

• 
  Sally-anne Cole (@mrsscole) reported 38 minutes ago from Bexleyheath, England

  @bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

• 
  Rahim Shivji (@RahShivji) reported 40 minutes ago from Gillingham, England

  I was in @EE gillingham this morning, browsing over the phone collection. The gentleman's customer service and persistence was very good... i didn't leave with an upgrade however, it was nice to have some banter with the sales person.

• 
  Katie Jones (@katiejayjones_) reported 48 minutes ago from Dartford, England

  @EE 2/2 is acceptable and your customer service over the phone is very rude, we will be making a formal complaint about the whole thing, and I will continue to slate you over social media

• 
  Andy Baker (@AndyBakerRC) reported 50 minutes ago from Gillingham, England

  @EE is there an issue with your network as dont seem to be receiving text messages.

• 
  Bekah Chloe (@BekahChloe7886) reported 52 minutes ago from Gravesend, England

  @EE My partner has received a letter stating that he owes yourselves £199.92 because of lack of payment. Our local store advised him to cancel his DD as his contract had ended. He has spoken to someone on the phone who was of no help. Please advise as this is ALOT of money 😡

• 
  Simon Archer (@BelvedereVicar) reported 53 minutes ago from Crayford, England

  Can I just say a massive thank you to @Ecclesiastical and @EE. After someone I was trying to help stole my mobile phone from the desk in the Vicarage study, EE sorted the blocking and blacklisting in minutes as well as proof of purchase and I already have a phone on its way!

• 
  Michelle Millard (@mishmashdiva) reported 53 minutes ago from Snodland, England

  @ninamillard @O2 Seriously warn everyone you know Ariel pretend to be @o2 to steal you and then @02 back them. They’ve basically told me tough shit! I agree go @EE

• 
  lorraine langridge (@lorraine_acorn) reported 53 minutes ago from Longfield and New Barn, England

  And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

• 
  Drew Morgan (@Drewstoopher) reported 56 minutes ago from Maidstone, England

  Someone from @EE needs to give us a call very soon, because your in store customer service is absolutely horrifying every time and sick of being messed around and dismissed by staff. But as long as you have money every month then what do they care.

• 
  Emma Ongley (@EOngley) reported 57 minutes ago from Tonbridge, England

  @EE URGENT HELP NEEDED AS NO PHONE DUE TO YOUR ACTIVATE SIM SYSTEM NOT WORKING - my account is fully paid up but your system has deactivated my phone sim and not activated my iPad Sim. Please explain what exactly I am paying for as is doesn’t seem to be a mobile phone service #ee

• 
  Joe (@chubbyjoeforza) reported 58 minutes ago from Gravesend, England

  Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  À𝕓á𝕪ọ̀𝕞í (@TheDealEnvoy) reported 6 minutes ago

  🚨 Scam alert. Be careful out there. Hackers are getting really sophisticated. Just had an unsolicited call from 01438 989236 claiming to be @EE customer service. Sounded professional. Said they had a promotion that would bring my monthly bill down. Asked for my last name, then said I’d get a code from @EE and should read it out to “verify” I was the account holder. Checked the number that called and the number that sent the text. Instantly knew it was a scam. Called @EE myself on the official number and reported it. Never give anyone a code sent to your phone. Hang up and call the company directly.

• 
  Also Stu (@stuinweymouth) reported 8 minutes ago

  Can someone explain what @EE are doing?? Out of contract. I sign up to a sim only deal on Saturday. Get thanks for your order and here’s details of contract. Look at the app. They haven’t done it!! If you go to a contract paying less money they cancel the order. @Ofcom

• 
  Karen Elizabeth (@virgodragon864) reported 13 minutes ago

  @EE help! Router died 4wks ago=no home broadband/wifi connection,homephone plugs into back of router so no landline either,contacting EETech for help=45min wait in queue-not enough mobile credit for that. Landline needs testing+replacement BTwallsocket-compatible router required.

• 
  Bobby Benoir (@BobcatBenoir) reported 15 minutes ago

  ******* @EE & its multiple options of help but non of which are to talk to a ******* human! also not one option on any link covers my issue WHICH I WHY I NEED TO ACTUALLY SPEAK TO SOMEONE YOU *****. (I have mental issues that make this stuff super hard)

• 
  Aldo (@AP196779) reported 15 minutes ago

  @EE I have called you at least 6 or 7 times with regards to this issue. I have spent almost 10hrs on the phone to you trying to resolve this issue. I have been promised call backs and updates and haven’t received anything. This has been dragging on for 5 weeks now @EE

• 
  Singing Mary 💜 (@Longtallhel23) reported 17 minutes ago

  @LeilaniDowding @EE They’ve already withdrawn all landlines from military bases. When the internet goes down, they are lost.

• 
  Les Cashmore (@LesCashmore) reported 18 minutes ago

  @EE @sophie_reed98 I never understand why companies reply with “contact our team & they will assist” good customer service starts with EE taking the lead to contact the customer & directly assist the customer, if EE or any company value loyalty make the effort to keep your customers, it’s just lazy

• 
  Jo (@JoCornwall26) reported 20 minutes ago

  @EE exactly how long am I supposed to stay on hold??? You promote good customer service, this is a joke!

• 
  Lottie T 🙂🏖 (@Lottie3T) reported 24 minutes ago

  @LeilaniDowding @EE I live rurally, I don’t even have a mobile signal most of the time outside of WiFi. Rural communities are not served well by mobile phone companies.

• 
  Adam Waltz (@Amadagram_) reported 25 minutes ago

  The worst mobile phone network in the UK @EE