EE Outage in West Malling, Kent, England

@EE Please feel free to help as I still without mobile data, my payments are all up to date, no SIM cards, unable to activate any eSIMS as it keeps needing to send an activation code, but I have nowhere for it to go to! This is becoming farcical…

@EE I'll never upgrade with you ever again! #DPD are a disgusting useless company and you won't take ownership of the transaction. My transaction was with you not dpd!! #awfulcustomerservice

@ee this is becoming somewhat ridiculous…I have no way of contacting you except via here as you have deactivated my SIM cards for no reason and I have no phone. This is a matter of urgency please help

@EE URGENT HELP NEEDED AS NO PHONE DUE TO YOUR ACTIVATE SIM SYSTEM NOT WORKING - my account is fully paid up but your system has deactivated my phone sim and not activated my iPad Sim. Please explain what exactly I am paying for as is doesn’t seem to be a mobile phone service #ee

I was in @EE gillingham this morning, browsing over the phone collection. The gentleman's customer service and persistence was very good... i didn't leave with an upgrade however, it was nice to have some banter with the sales person.

@EE Ok but please explain how I can cancel my current contract and then get EXACTLY THE SAME contract for £20 a month less? And with a brand new phone?

@EE Price rises are starting to take the piss now! I can cancel my contract and get EXACTLY the same contract with yourselves again for £20 a month less… How exactly does that work??

@EE @AppleMusic Very disappointing service from both are Apple music on EE. I have spent over 4 hours trying to resolve a log in issue. Both pointing fingers at each other. Please speak to each other. #Disgusting service from both. #MoneyInTheDrain

Woke up to my Internet not working. Checked the troubleshooting, it said to call @EE so i did and it said that they are too busy to help me! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

Now I get why ppl just go to bossman to unlock their phones , 5-10 days wtf ??? @EE

@EE any reason why the data is not working???

Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

@EE How do I permanently turn my voicemail off? I’ve text VM off to 150 numerous times and even spoke to your customer services who said they had also deactivated it, but every time someone rings me and I don’t answer they somehow manage to leave a voicemail! Most annoying.

@EE went into your Hempstead Valley store today to look at new phones shame the customer advisor was more interested in playing mobile poker than serving people!!

@EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.

@EE I have a rcs chat messages issue on a s21+, it's not verifying. @SamsungUK say I need a new sim card? It eas working on the current sim car in that handset can you get a techy person to help please.....

@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

@EE I have been speaking with your colleagues for days on end. The trouble and issues you have caused out of the simplicity of an early upgrade is atrocious. You have taken two payments from me, double the amount owed, and if you do not return it then you are stealing.

@EE I have had shocking customer service with ‘issues’ after ‘issues’ with your system, taking multiple (pending) payments, talking of reverting a plan because it’s not working your end when it is mine!

@EE Is the app down?

@EE I am trying to login to my account on your website on my Chromebook. I have entered the correct details and the main page appears. Then when I click to look at my account it says "You've successfully logged out". It did that a couple of days ago too. Why is it happening?

@EE Can someone help please, this is quite urgent, I can’t make or receive calls. I’m not paying a huge amount each month for zero service.

@EE hi! my pay monthly contracts end this month and i wanted to ask what happens to my bills afterwards? will the total cost go down to account for the phone being fully paid off? and if not what cna i do to minimize the price each month? (for obvious reasons)

@GeorgeMonbiot @EE well George it seems they are all impossible to contact. EE sold mobile broadband to home that cannot receive signal.spent hours trying to ring, filled in forms, emailed response fill in on line form . repeat. want to return in 14 day time for Marion Knight

@EE You've tagged this on to a fairly final message I sent 3 days ago. How am I supposed to get @ee's weak signal in my location sorted?

@EE Reliable? You left me without data in Turkey and I had to call cust service that incorrectly told me no more data; I was eventually able to pay for and use more data the next day but you charged me over £100 for the call to cust services!!!

@EE Hi, I have had no bars showing on my phone all day, I can’t make or receive calls, can you help?

Was looking at upgrading my phone with @EE and it said to log in for better deals. As a new customer the phone I want is £45 a month with £50 up front for £10GB a month. As an upgrade it's £49 a month with £70 up front for £10GB a month. That's not better.

@EE are there any issues with service in LE14 at the moment. All the household mobiles cannot make calls

@EE Same everywhere although not so bad today. Pls DM me