EE Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Basildon, Essex, England
The most recent EE outage reports came from the following cities: Basildon, London, Romford, South Benfleet, Brentwood, Grays, Stanford-le-Hope, Gravesend, Canvey Island, South Ockendon and Longfield.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Internet | |
| London |
Internet | |
| Romford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Anthony Mayatt PT
(@BreatheFitness) reported
from
Sutton at Hone, England
@EE Getting very annoyed now. No home broadband for 3 days and in the past month had to troubleshoot everytime I switch on the router. Please help me get this sorted or don't take money out my account when it doesn't work!
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Vikki Lisa xo
(@VikkiLisa) reported
from
South Ockendon, England
@EE @kwakdonut 4G is enough for this earth. No one gives a shit about 5G. phones and technology are not everything .. your gonna loose a lot of customers if you switch to 5G #5gkills
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Katie Jones
(@katiejayjones_) reported
from
Dartford, England
@EE 2/2 is acceptable and your customer service over the phone is very rude, we will be making a formal complaint about the whole thing, and I will continue to slate you over social media
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Christopher Bartlett-Walford
(@cobartlett) reported
from
London, England
@CliveChenery @EE They tried to upsell me to BB whilst in the conversation about my phone ! Couldn't believe all they were thinking of was extra sale, not how to help their customer with a query they had!
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nichola
(@__nicolamk) reported
from
Brentwood, England
@EE signal is soooo shit 🤬
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Shane Gillespie
(@ShaneGillespie) reported
from
London, England
I’m very disappointed in the service we have received by @EE for the last 2 weeks, regarding one of the stores, and customer service on the phone..... I don’t understand why EE has gone down hill they are the best network or should I say not the best network anymore 😡
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MsM@Woodlands 🌎
(@kathmerchant) reported
from
South Woodham Ferrers, England
@EE I’m disgusted! added @Apple Watch 40mm online to my plan to then be told on 📞 that no stock! 40mm with no upfront cost must be replaced by 44mm WITH an upfront cost!! I pay over £100pcm to @EE, no way paying a cost. No help from @EE. You’re advertising on your app IS WRONG!
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Lois
(@kentlois5) reported
from
Swanley, England
@EE excellent 👌 customer service
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Joe
(@chubbyjoeforza) reported
from
Gravesend, England
Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve
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Charlie :)
(@Purplecharlie32) reported
from
Sutton at Hone, England
@EE Apparently it’ll all be fixed in six hours but that doesn’t help me now when I need to make phone calls.
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😎🐥Christine Taylor🐣🐤
(@nannychrisMa) reported
from
Southend-on-Sea, England
@EE just had great customer service from Tylor who helped me out effortlessly with my sim issues!! 😊
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R I C H P E R K S
(@Richperks) reported
from
Romford, England
Unrivalled for sure @EE, especially the last 9 days in RM13 where network has been poor (at best!). Glad K Bacon still has work though!
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Katie Jones
(@katiejayjones_) reported
from
Dartford, England
@EE Yeah he has that why I know he won't be getting his money back, it was an add-on not actually a full contract, which should never have been carried on, but the man on the phone said it is his own fault and won't refund him, which is disgusting for a mistake you made as a company
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Bekah Chloe
(@BekahChloe7886) reported
from
Gravesend, England
@EE My partner has received a letter stating that he owes yourselves £199.92 because of lack of payment. Our local store advised him to cancel his DD as his contract had ended. He has spoken to someone on the phone who was of no help. Please advise as this is ALOT of money 😡
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Andy Coxon
(@andycoxonuk) reported
from
London, England
@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf
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MsM@Woodlands 🌎
(@kathmerchant) reported
from
South Woodham Ferrers, England
@cazdean2 @EE He did! But computers failed to operate so issue is still outstanding! Agh!
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Lois
(@kentlois5) reported
from
Swanley, England
@EE EE gives good customer service...unlike other companies I could mention
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Suhail Patel
(@suhailpatel) reported
from
London, England
@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.
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James M
(@mindsgonewild) reported
from
Grays, England
@EE If I google a specific accessory I can get in but if I use the link from the main EE shop website it errors out
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Jonathan R
(@Jon_Robertson) reported
from
Romford, England
@EE I recently upgraded, im within the 14day cooling off period can I cancel this contract and return this phone.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Julian Heath
(@JulianHeathPhot) reported
@EE Phone A346B not shown in diagnostic list! So phoned above number, automated call said, 'We'll send you a text so hang-up now!' No text received! To be honest, I'm too old to be faffing around; I'd rather pay off the rest of the contract and buy a new Samsung phone!
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Jaundiced I
(@jaundiced_i) reported
@virginmedia completely unable to refund my mother’s £147 bill as a gesture of goodwill when she moved to @EE thinking they’d sort it. Unfortunately she has dementia and misunderstood. @skytv had no such problem and were kind and understanding in a similar situation.
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SlideyVegas
(@SlideyVegas) reported
@EE How can I contact EE other than by phone? For a week phone calls have been dropping after a random amount of time (secs to mins), I cant make proper calls, website has said theres a problem in the area for over a week but no details about what or when it will be fixed
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Is it me? 🤷🏻♀️
(@ClareEGabriel3) reported
@CotswoldLadyB @O2 @EE You’re so right. You get sucked in and can’t get out of these contracts which is rubbish as you have no idea if they are good or bad. O2 customer service was also abysmal, sure you get all sorts of sweeteners - free coffees etc but the service was just awful.
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Because🥀I Love🥀You
(@shesLove58) reported
@EE Various messages, asking me if I want services I already have and suggesting I’m a new customer when I’m not
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MRTBRed
(@Ooossh10) reported
@EE disgusting customer service. Offer of new phone revoked despite trying to call and email to confirm. Was told I had to call back within 7 days even though I wasn’t told this. Advised manager would call me back 3 times… nothing. Customer of 30 years & this is how I’m treated.
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Is it me? 🤷🏻♀️
(@ClareEGabriel3) reported
@CotswoldLadyB @O2 We sacked off O2 on the outskirts of Worcester. It was truly pitiful. We had 2 painful years of truly abysmal service pretty much wherever we went. Went back to @EE hurrah
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⚡FWyine Magazine⚡₿ #AliensVsAudio #AVA
(@FWyineMagazine) reported
NCSC Continuous #cyberattacks 03-07-2025 0000hrs - 11-07-2025 ongoing (DDOS & Bandwidth attenuated, signal suppression) in MK region. Properties (10), (12), (13) in particular involved with UK telecoms interference. @EE please advise asap 100Mbps+ to< 10Mbps 4G in 5G Unlimit area
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Ashley Hutchinson 💙
(@AS_Consultancy) reported
@EE help. Abroad in US with my wife and my phone doesn’t work. Need to talk to someone but I can’t dial out…..
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DJ Jordan
(@djjordan23uk) reported
@EE I’m with 2 other friends, all of us on EE. We all either have bars but can’t even make a call, let alone internet, or our phones are showing ‘Satellite’, so yes, it’s a huge problem.