EE outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent EE outage reports came from the following cities: Southend-on-Sea, Romford, Rayleigh, Chelmsford, Leigh-on-Sea, Greenhithe, Wickford, Gravesend, Dartford, South Benfleet, and Grays.

City	Problem Type	Report Time
Southend-on-Sea	Wi-fi	2 days ago
Romford	Internet	3 days ago
Rayleigh	Phone	3 days ago
Southend-on-Sea	Total Blackout	4 days ago
Chelmsford	TV	5 days ago
Romford	Internet	22 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Gundam Builder UK / James Shilingis (@GundamBuilderUK) reported 4 seconds ago from Great Baddow, England

  @EE We do not it’s FTTP only I think it’s an exchange problem as we have an LOS light on it’s been reported already just need to know if it’s a wider network issue

• 
  MsM@Woodlands 🌎 (@kathmerchant) reported 32 seconds ago from South Woodham Ferrers, England

  @cazdean2 @EE He did! But computers failed to operate so issue is still outstanding! Agh!

• 
  Barry mcardle (@Bjmcardle) reported 7 minutes ago from Sutton at Hone, England

  @EE how do I cancel my contract. Due to an ongoing issue with coverage. I have spoken to your call centre let's not go into that. I live in Carshalton in Surrey. However its not getting resolved so I would like out thank you. It's been over a year now no end in sight.

• 
  Dave Frost (@davefrost) reported 9 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  KATEGEORGINA (@KATEELDRIDGEx) reported 9 minutes ago from Sutton at Hone, England

  @EE you are literally the worst network. ! I pay £100 a month for people to say on the other end of the phone I can’t hear you !!! Sort your network out !!!!

• 
  Sue Adams (@sue_adams_) reported 14 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  Jonathan R (@Jon_Robertson) reported 20 minutes ago from Romford, England

  @EE I recently upgraded, im within the 14day cooling off period can I cancel this contract and return this phone.

• 
  SprostonCharlatan🌱 (@mrs_harket) reported 24 minutes ago from Rayleigh, England

  Why is the @EE site always so slow and awful?

• 
  Sarah Meek (@minimeek11) reported 25 minutes ago from Romford, England

  @EE @CITYCOMUK Having the same problem RM13. Restarted phone 3 times and no change. Waiting for an important call.

• 
  Lauren T💫 (@Lozzabish95) reported 27 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  Phil (@feyipuk) reported 28 minutes ago from Stifford, England

  @EE That is what I'm reporting. If the only way to check if there is a problem with signal is to go to an area with signal to check, that's not very useful in an area with no signal. Is there no way to submit a signal reading to help in the future?

• 
  Brian Robinson (@Robbo_41) reported 29 minutes ago from Chipping Ongar, England

  @EE Is it me or are ee the worst network coverage about All I would like is some answers

• 
  Lois (@kentlois5) reported 39 minutes ago from Swanley, England

  @EE excellent 👌 customer service

• 
  claire Marsh (@marsh_1985) reported 40 minutes ago from Romford, England

  @EE what is going on AGAIN!!! again no signal not even to call happened last Saturday aswell... waiting for an important phone call #whatamipayingfor

• 
  🎅🏻⛄️𝓢𝓮𝓷𝓼𝓮𝓲 𝓜𝓪𝓴𝓸⛄️🎅🏻 (Rob) (@WoWnut) reported 45 minutes ago from Aveley, England

  @EE is the app broken? It’s not been working for a week now just comes up with the ‘Seems to be a problem’ error message.

• 
  Steve Nightingale (@nightingalesj) reported 50 minutes ago from Billericay, England

  @EE Got through on phone eventually. Super helpful call and upgrade sorted. Website not working properly though. Cheers

• 
  lee jones (@jonesy23) reported 51 minutes ago from Chelmsford, England

  @EE hi, I’m trying to change my direct debit date but not having much luck. I called 150 to but the automated service just set me up a new direct debit ! All I simply want to do is change the date ?

• 
  G R A Y B U R N (@PaulGrayburn) reported 54 minutes ago from Romford, England

  It’s alright Doug, I’m on @EE and have a rubbish connection. They’re all crap in one way or another.

• 
  PG (@PaulGrayburn) reported 55 minutes ago from Romford, England

  @Da_Stonerz @EE EE are terrible round this way. Every call I have drops.

• 
  Laurie Staerck (@StaerckLaurie) reported 60 minutes ago from Grays, England

  @EE Is there a problem this morning, I have no 4g or 3G connection

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BB 3.0 (he/him) 🇬🇧🇺🇸 🇺🇦🇵🇸💙 (@brucejijones) reported 5 minutes ago

  yet another day wasted and no support from @EE calling 150 with a texting issue that’s been going on for months with no promised call from tech support in 15 mins what a joke you are ! You can’t respond to their BS texts if your texting issue intermittent 🙄

• 
  Neil Davis (@neiltheshaker) reported 7 minutes ago

  @EE I’ve bought a product from you and you expect me to chase you for an update? Wow when I eventually receive it it’ll be coming straight back to you! Absolutely pathetic customer service…

• 
  AFCdonnilad (@afcdonnilad) reported 7 minutes ago

  PT1 @WeAreOpenreach Formal complaint incoming. @bt_uk @EE Order placed 6 April ahead of house move on 15th. Install promised 22nd. Now pushed AGAIN to 5 May with ZERO explanation. Repeated 48hr updates that deliver nothing. No broadband, TV, smart devices — for nearly a MONTH.

• 
  Sebastiian Georg 🐎🤠✈️❤️‍🔥 (@SebastianGeorg_) reported 9 minutes ago

  Big @EE website down. Kmt

• 
  Tony Goodger ✝️☮️🇪🇺 (@Carer26) reported 11 minutes ago

  @EE I live in the middle of nowhere. I have the EE app but it is sending me messages via my non-working phone number. I have missed 11 calls from my GP and 14 from the district nursing team today. I do not have a landline. This problem occured a month ago and you sorted it then

• 
  Scott Speight (@scottspeig) reported 12 minutes ago

  @andrewmacdowall @EE I find @spusu good. Same EE network, but customer service via WhatsApp with a few hours delay. Payment terms much better than EE too.

• 
  stephen (@n0b0dy1280) reported 14 minutes ago

  @EE I’m looking for some help with regards to my old contract phone, we’ve given it to my daughter, set up a new Apple ID but it’s went into activation lock. Contacted Apple and they need proof of purchase, we don’t have that as it’s been 2+years Is this something we can request

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 18 minutes ago

  Dear @bt_uk We switched to @EE home broadband 2 months ago and it's been awful since. We're now paying for two bills. Customer service think we switched in September 2025 - incorrect. Today we have no broadband Goodness sake the left hand doesn't know what the right hand is doing

• 
  Thomas O'Duffy (@ThomasODuffy) reported 18 minutes ago

  @jammierooroo @SkyUK @EE UK charges a 99p/minute "connection fee" on mobile if you call a 0845 number, which includes many forms of customer service, on top of the 1 to 7p cost of calling an 0845 number. There is absolutely no justification for such predatory and greedy pricing which disproportionately older citizens or people on lower income.

• 
  Alan Roberts (@AlanRob68902430) reported 21 minutes ago

  @EE I'm on to customer services now