EE outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- EE generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received May 12, 1:05 AM GMT+1.
- Internet (25%)
- Wi-fi (25%)
- Phone (25%)
- Total Blackout (13%)
- TV (13%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at EE
EE is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent EE outage reports came from the following cities: Romford, Southend-on-Sea, Rayleigh, Chelmsford, Leigh-on-Sea, Greenhithe, Wickford, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Romford
|
Wi-fi | 13 hours ago |
|
Romford
|
Internet | 17 hours ago |
|
Romford
|
Phone | 2 days ago |
|
Southend-on-Sea
|
Wi-fi | 13 days ago |
|
Romford
|
Internet | 14 days ago |
|
Rayleigh
|
Phone | 14 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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claire Marsh (@marsh_1985) reported from Romford, England@EE what is going on AGAIN!!! again no signal not even to call happened last Saturday aswell... waiting for an important phone call #whatamipayingfor
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Steve Nightingale (@nightingalesj) reported from Billericay, England@EE Got through on phone eventually. Super helpful call and upgrade sorted. Website not working properly though. Cheers
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Jonathan R (@Jon_Robertson) reported from Romford, England@EE I recently upgraded, im within the 14day cooling off period can I cancel this contract and return this phone.
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stephen beattie (@sbeattie87) reported from Romford, England@EE hey I am getting very bad internet signal, whats going on?
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KATEGEORGINA (@KATEELDRIDGEx) reported from Sutton at Hone, England@EE you are literally the worst network. ! I pay £100 a month for people to say on the other end of the phone I can’t hear you !!! Sort your network out !!!!
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Nicky Hanson (@HansonNicky) reported from Basildon, England@EE every avenue I try to contact you with to terminate my contract doesn’t work! I’ve tried calling 150 (got cut off), live chat doesn’t work. Just want to terminate my contract as of November 30th. It shouldn’t be this hard!
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Mr Elon (@William59287871) reported from Brentwood, England@EE Hi guy's, been trying to login to account, but unable to do that, spoke on phone twice ( to woman called Chelsea) promised to come back to me ( within 30minutes) ..but didn't happen , are your email servers down??
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lorraine langridge (@lorraine_acorn) reported from Longfield and New Barn, England@EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.
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Yémisi (@IAmYemisi) reported from Crayford, England6 months free Disney plus If you are an O2 customer 😭.. @EE all you know is to increase my phone bill 😒 cant wait to change networks
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lorraine langridge (@lorraine_acorn) reported from Longfield and New Barn, EnglandAnd now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!
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Anuradha Damale (@anulikesstars) reported from Brentwood, EnglandHey @EE I'm on the phone to one of your excellent sales people - they are genuinely trying to help, but neither you nor @DPDgroup_news know where my phone is. I paid early upgrade and apparently won't get that back either. Where is the phone I have paid and am still paying for?
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Lauren T💫 (@Lozzabish95) reported from Southend-on-Sea, England@EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?
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kealey (@kikidee84) reported from Southend-on-Sea, England@EE so disappointed with this service . I have 3 mobile contracts with you which I've always been happy with....I them brought over my home broadband to you. I recently called as out internet speed is appalling. We had an engineer booked in to come out......contiued
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Matt Bourne (@MattBourne_) reported from Cliffe, England@EE It’s been resolved now. Spoke to one of your phone agents who was able to resolve the issue.
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Sue Adams (@sue_adams_) reported from Higham, EnglandHi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.
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lee jones (@jonesy23) reported from Chelmsford, England@EE hi, I’m trying to change my direct debit date but not having much luck. I called 150 to but the automated service just set me up a new direct debit ! All I simply want to do is change the date ?
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PG tweets (@PaulGrayburn) reported from Romford, England@DanJay946 @EE @ThreeUK @giffgaff You know they use the O2 network. You’d get a better performance with them instead of giffgaff.
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Stuart Fields (@stuartfields) reported from Stone, England@EE Yes I don’t that a number of times over the past few weeks , I only ever have issues in the DA9 area it’s worse at Bluewater I know I am not the only one as I have looked on FB and a number of people have said the same
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😎🐥Christine Taylor🐣🐤 (@nannychrisMa) reported from Southend-on-Sea, England@EE just had great customer service from Tylor who helped me out effortlessly with my sim issues!! 😊
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan Pinto (@bryanp247) reported@EE got lots of problems with my internet connection when i am out and about besides being on full data plan i now see my mobile data is switched off very unhappy with EE as I can no longer call you to sort it
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Gordon Murdie (@GordonMurdie) reported@EE Have a peek at the Consumer Protection (Amendment) Regulations 2014 - your colleague thought this was too old to apply! Key point is, you are charging me over £20/month more than the advertised cost of your service. It's not a good look.
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Billy Hawes (@Billyhawes) reportedI don’t normally post but is there anything more frustrating than phone signal…. @EE @O2 2026 and in the southwest of England for 250 miles travelling up north. Not one stable phone call. #shambles
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U (@vertop5248) reported@EE WHAT IS GOING ON WITH MY ******* REPLACEMENT SIM CARD!!!!! IVE TIED TWO DIFFERENT PHONES AND ITS NOT ******* WORKING. IM TRYING TO LOGIN TO MY SCCOUNT JUDT TO ******* TO TO SOMEBODY AND IT WANTS TO SEND S ******* CODE TO MY NUMBER I CANT SCCESS!!!!
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Bryan Pinto (@bryanp247) reported@EE Sorry they couldnt help set up calling on my watch or why i lose internet when out and about
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kevvo h (@KevinHind4) reported@EE hi. Since fitting my new EE broadband hub my landline won't work. I cannot get a dial tone? Could you please help? Regards Kevin
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Andy Carn (@AndrewCarn1) reported@EE @SJG1007 So annoying...your a tech company with the worst app
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Stuart Marshall (@MrMclarenNUFC) reported@EE I understand this isn’t directly you. But we are being lied to. Everyone locally is complaining. And nothings being done. You’ve turned a mast off in the town centre. There’s little or no signal, 4g and 5g barely works. I’m at home with 1bar. Where as before it was full.
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Jon Pitts (@briavelsjon) reported@CathyJoslin @EE Are you receiving automated texts from other senders? That's the best test of whether this is a sender-specific issue, or an end-user-specific one. That then dictates the course of action to rectify.
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Maluus (@brishank) reported@EE It won't let me in. Says there is an error your trying to fix. I want to report my broadband and WiFi has been down since Tuesday morning and want to know when I can expect a fix.