EE outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent EE outage reports came from the following cities: Gravesend, Brentwood, Romford, Chelmsford, Grays, Southend-on-Sea, Southfleet, and Rayleigh.

City	Problem Type	Report Time
Gravesend	Phone	2 hours ago
Brentwood	Wi-fi	2 days ago
Gravesend	Phone	6 days ago
Romford	E-mail	11 days ago
Gravesend	Phone	11 days ago
Romford	E-mail	18 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Soccer Gambling Podcast (@SGPSoccer) reported 9 seconds ago from Grays, England

  A week after re-joining @EE, I already regret it. Been trying to get through since 9.30am to resolve the issue of them sending the WRONG phone and wanting to give in my Pack Code and they are literally hanging up the phone on you after holding 30 mins. Nothing changed in 4 years!

• 
  Phil (@feyipuk) reported 3 minutes ago from Crayford, England

  @EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.

• 
  David Robinson (@Robinson92David) reported 9 minutes ago from Swanley, England

  @EE the way who this company runs actually stinks wished i actually never ever returned back as a client! Its morally wrong. @O2 out performs you in everyway as a company. Really know how to ruin someones day

• 
  Nic Foakes (@Nicsboys2) reported 9 minutes ago from Grays, England

  @tescomobile can some contact me. My Mother recently left @ee for your network. Nothing but problems, now her sim isn't working and she's without a phone. What are you doing?

• 
  Doyle (@droopdoggbaby) reported 13 minutes ago from Sutton at Hone, England

  Woke up to my Internet not working. Checked the troubleshooting, it said to call @EE so i did and it said that they are too busy to help me! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

• 
  Dave Frost (@davefrost) reported 13 minutes ago from Canvey Island, England

  Well @AnglianWater and @UKPowerNetworks getting the week off to a flying start, blocked sewer and no electricity wasn’t really how I was hoping #MondayMorning was going to start. Both problems reported online. (Thankfully @EE is still working).

• 
  lorraine langridge (@lorraine_acorn) reported 22 minutes ago from Longfield and New Barn, England

  And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

• 
  Simon Archer (@BelvedereVicar) reported 22 minutes ago from Crayford, England

  Can I just say a massive thank you to @Ecclesiastical and @EE. After someone I was trying to help stole my mobile phone from the desk in the Vicarage study, EE sorted the blocking and blacklisting in minutes as well as proof of purchase and I already have a phone on its way!

• 
  Yémisi (@IAmYemisi) reported 25 minutes ago from Crayford, England

  6 months free Disney plus If you are an O2 customer 😭.. @EE all you know is to increase my phone bill 😒 cant wait to change networks

• 
  stuart hobbs (@HobbsStu) reported 32 minutes ago from Crayford, England

  @MillwallDolbs2 @EE @Samsung @vodafone @O2 @3MobilesShop @tescomobile When u sort a mobile bill ask about the 15% discount offer. Got my 11 with unlimited data calls and texts £61 a month. Not a bad deal

• 
  kealey (@kikidee84) reported 33 minutes ago from Southend-on-Sea, England

  @EE so disappointed with this service . I have 3 mobile contracts with you which I've always been happy with....I them brought over my home broadband to you. I recently called as out internet speed is appalling. We had an engineer booked in to come out......contiued

• 
  Lois (@kentlois5) reported 41 minutes ago from Swanley, England

  @EE EE gives good customer service...unlike other companies I could mention

• 
  Hannah Hawkins (@hanahawkins) reported 41 minutes ago from Brentwood, England

  @EE honestly disgusted at your service. Just spoke to a friend whose elderly father was sold a contract which included 1000 international minutes- then you charged £650 for calls to his family in Sri Lanka?? It took them numerous emails, lots of emotional & financial stress for

• 
  lorraine langridge (@lorraine_acorn) reported 42 minutes ago from Longfield and New Barn, England

  @EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

• 
  PG (@PaulGrayburn) reported 43 minutes ago from Romford, England

  @Da_Stonerz @EE EE are terrible round this way. Every call I have drops.

• 
  🙋‍♀️Nourish the Workplace - Kimberley Evans (@nourishworkplce) reported 47 minutes ago from Cliffe and Cliffe Woods, England

  @EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

• 
  Ann Henderson (@Annhackett6) reported 51 minutes ago from Thundersley, England

  @EE I'm angriee phone not working again. Ss7

• 
  Sarah Meek (@minimeek11) reported 55 minutes ago from Romford, England

  @EE @CITYCOMUK Having the same problem RM13. Restarted phone 3 times and no change. Waiting for an important call.

• 
  Hristo Kirev (@HKirev) reported 55 minutes ago from Romford, England

  Do you support RCS (Rich communication services) @EE

• 
  Tim Bache (@timb551) reported 58 minutes ago from Maldon, England

  @EE can you please advise how I cancel an upgrade within the cooling off period and send the phone back. Thanks

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Plant 🇮🇪🇮🇪 (@showmebadgers) reported 11 minutes ago

  @EE hi there I’ve been told I need to send back my WiFi router otherwise I’ll be charged however I’ve messaged service desk on here several times but they’re not responding!!!!! We didn’t receive any postage information or barcode to send the box back.

• 
  Rachel Alves (@RachyAlves) reported 12 minutes ago

  @EE you have treated a 30 year customer appallingly - I have never have experienced worse customer service, technical support, mis-selling, and lies than from EE. I have spent hours and weeks trying to resolve an upgrade issue & it is getting worse daily. @EE MD or CEO help!

• 
  ash mottram (@ash2082) reported 12 minutes ago

  @EE fellow employee here. Having real issues trying to buy a roaming pass in Greece. Have used the link you sent on sms when I arrived but it keeps denying connection. Have tried the app but it there's no link to buy on there either. Help pls!

• 
  鬼萃香 OniSuika (@OniSuika) reported 13 minutes ago

  @EE Home broadband. Never seen speeds over 3mb/s even through ethernet, and now had a week of random disconnects every hour. The service check on the website hardly ever loads but when it does it reports no problem. Done the classic troubleshoots to death. How does this cost so much?

• 
  n (@nigsnooker) reported 21 minutes ago

  @EE @ALivMusico This is a daily thing on X that we see everyday surely EE you have got to look at how your supply your customers with poor signals

• 
  Vicki Heselton (@VHeselton) reported 21 minutes ago

  @EE pay nearly £70 a month for digital and wifi. Supposed to be guaranteed. It’s hopeless and inconsistent and to make matters worse you can never speak to anyone! Can you please do something to improve

• 
  Harry (@Harry_White96) reported 21 minutes ago

  @EE internet struggling at half 10 at night with just my Xbox connected to it is a ******* joke. I'm paying for an apartment WiFi "optimiser". Reported this so many times but just get sent to a bullshit AI chat that doesn't help

• 
  Jambags (@jambags) reported 22 minutes ago

  @EE I can’t get anywhere, I go to order help, put tracking number in and it says “it’s been delivered, click here for refund and return”, I DID NOT receive the item, there’s no option in the help section for this!

• 
  Jigen (@yesdimeji) reported 22 minutes ago

  @EE Even charging me extra for network priority??? WHAT NETWORK PRIORITY PLS???!

• 
  Adam (@adam_am05) reported 31 minutes ago

  @EE So I signed up for broadband and changed x4 of my sims but apparently your employee made a mistake now you won’t honour it 😡 Rubbish service and liars @Ofcom why is this acceptable behaviour if I made a mistake I would be told im stuck in contract early termination fees!