EE Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Basildon, England

The most recent EE outage reports came from the following cities: Romford, Leigh-on-Sea, Southend-on-Sea, Greenhithe, Chelmsford, Wickford, Gravesend, Dartford, South Benfleet, Grays, and Stanford-le-Hope.

City	Problem Type	Report Time
Romford	Internet	3 days ago
Leigh-on-Sea	Internet	5 days ago
Southend-on-Sea	Wi-fi	5 days ago
Southend-on-Sea	Internet	6 days ago
Southend-on-Sea	Internet	6 days ago
Romford	Internet	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Paul 🚛💨😎 (@I_am_PBK) reported 6 minutes ago from Dartford, England

  @EE How do I permanently turn my voicemail off? I’ve text VM off to 150 numerous times and even spoke to your customer services who said they had also deactivated it, but every time someone rings me and I don’t answer they somehow manage to leave a voicemail! Most annoying.

• 
  Stuart Fields (@stuartfields) reported 6 minutes ago from Stone, England

  I always had totally respect for EE @ee but after speaking to one the Executive Customer Resolution Team This has left doubt in my mind one rude man unhelpful all I want is receive a good service in the DA9 area feel let down as a customer😢😡#DA9 #serviceissues @MarcAllera

• 
  Sue Adams (@sue_adams_) reported 7 minutes ago from Higham, England

  Hi @EE Could you please tell me where I should send a complaint to. Sold a cheaper deal only to find that it no longer supports my data sharing sims. No help on the phone, told to go to the store, also no fix there. Family been with you for 15 years, service not what it was.

• 
  Terri Shepherd (@telshep87) reported 9 minutes ago from Romford, England

  @EE nhs discount codes are not working for upgrades

• 
  Hannah Hawkins (@hanahawkins) reported 9 minutes ago from Brentwood, England

  @EE honestly disgusted at your service. Just spoke to a friend whose elderly father was sold a contract which included 1000 international minutes- then you charged £650 for calls to his family in Sri Lanka?? It took them numerous emails, lots of emotional & financial stress for

• 
  Vicky Lee (@luckylinkage) reported 11 minutes ago from Romford, England

  @EE Hi we ordered a replacement sim on 13th April and we still haven't received it. It was supposed to arrive 2 days after it was sent, but it's not been received. We can't use the new phone we have until it arrives. Can you help please?

• 
  Phil (@feyipuk) reported 18 minutes ago from Crayford, England

  @EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.

• 
  Brownie sports photography (@BSportsphotos) reported 20 minutes ago from Gravesend, England

  @EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

• 
  Anuradha Damale (@anulikesstars) reported 30 minutes ago from Brentwood, England

  Hey @EE I'm on the phone to one of your excellent sales people - they are genuinely trying to help, but neither you nor @DPDgroup_news know where my phone is. I paid early upgrade and apparently won't get that back either. Where is the phone I have paid and am still paying for?

• 
  🙋‍♀️Nourish the Workplace - Kimberley Evans (@nourishworkplce) reported 33 minutes ago from Cliffe and Cliffe Woods, England

  @EE Nope, no time frame given. And considering we have been waiting since the end of Nov for this I think this is awful customer service. Maybe we should switch provider this Nov to someone who fulfills their promises to their customers?

• 
  G R A Y B U R N (@PaulGrayburn) reported 34 minutes ago from Romford, England

  @EE Can’t stand these tweets when you let service in other areas go to **** for months and months and months #SlowSarcasticClap👏🏻

• 
  lorraine langridge (@lorraine_acorn) reported 35 minutes ago from Longfield and New Barn, England

  @EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

• 
  lorraine langridge (@lorraine_acorn) reported 37 minutes ago from Longfield and New Barn, England

  And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

• 
  daniel munn (@dpmunn19) reported 38 minutes ago from Aveley, England

  I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡

• 
  G R A Y B U R N (@PaulGrayburn) reported 39 minutes ago from Romford, England

  @pete_ar_fryn @EE @rootmetrics No, getting 25% off my bill for 3 months then if the problem is still occurring I have to phone up again for an extension. The bloke I spoke to was talking to me like I was taking the money from his pocket. Used to be a good network but losing my patience with them now.

• 
  Gundam Builder UK / James Shilingis (@GundamBuilderUK) reported 43 minutes ago from Great Baddow, England

  @EE We do not it’s FTTP only I think it’s an exchange problem as we have an LOS light on it’s been reported already just need to know if it’s a wider network issue

• 
  David Robinson (@Robinson92David) reported 44 minutes ago from Swanley, England

  @EE the way who this company runs actually stinks wished i actually never ever returned back as a client! Its morally wrong. @O2 out performs you in everyway as a company. Really know how to ruin someones day

• 
  stephen beattie (@sbeattie87) reported 53 minutes ago from Romford, England

  @EE hey I am getting very bad internet signal, whats going on?

• 
  Lauren T💫 (@Lozzabish95) reported 57 minutes ago from Southend-on-Sea, England

  @EE Hi I’ve paid for an early upgrade on the 19th and I’ve received an email about my order but nothing else since in two days? Can you help please?

• 
  G R A Y B U R N (@PaulGrayburn) reported 58 minutes ago from Romford, England

  It’s alright Doug, I’m on @EE and have a rubbish connection. They’re all crap in one way or another.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  joel Slater (@joelSla20664641) reported 5 minutes ago

  @EE internet in Doncaster has not been working now for 5 hours, have tried multiple restarts and refresh’s on the router and it’s still not working.

• 
  Gregor Henderson (@GregorWell) reported 8 minutes ago

  @EE I have been trying to solve a roaming problem since 21 November. I am in Italy and cannot access mobile data. I have called customer services several times and tech support. Still not solved. Please can you help?

• 
  Ali Dixon (@Ali_J_Dixon) reported 10 minutes ago

  @EE well thank you very much EE, I’m a loyal mobile phone customer and want to cancel my 4G wifi contract as it doesn’t work in my area. Can’t get on social media, Netflix etc. been told cancel cost is £462 but will only cost £300 to let it run. Absolutely disgusting treatment

• 
  JL💙 (@James_R_Lindsay) reported 11 minutes ago

  @EE No. But it dropped shortly after an hour. My call was never life threatening, but if your network is cutting off calls to 111 you may be complicit in someone's recovery. You need to look into this. It's now in the public domain.

• 
  Graham Lloyd (@GrahamL20411470) reported 16 minutes ago

  @EE The person using 07497348686 said they were from santander bank, fraud dept he was trying to obtain details about my father who had past away recently. I have spoken to the bank & given them details. they confirmed they do not use mobile no the network used is yours EE

• 
  london cabbie 🚕💨 (@greenbadge18) reported 16 minutes ago

  @EE are you having trouble getting iPhone 13’s to your shops

• 
  Gareth Lister (@glist1976) reported 20 minutes ago

  @EE No Network in my area since Saturday evening. Status checker said then (and still does) 16 hours until good service resumes. This is not good enough. When can I expect this to be fixed?

• 
  Charlie The Bitchilante 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@dimamynedd) reported 23 minutes ago

  @EE I have been with you for over a decade. Your customer service and not helping today was horrific.

• 
  Dan (@TheDanPollitt_) reported 24 minutes ago

  @EE Hi, when I told your messaging service they told me it was fake and to report it. When I called you help line they told me it was fake and to report it. But it was genuine ? Everything’s sorted now anyway

• 
  VFL Bolton Wanderers (@WanderersMate) reported 24 minutes ago

  @EE fix your internet *******