HSBC status: access issues and outage reports
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Wembley, including 0 direct reports.
- The most common problems reported in this area mention Mobile App.
- The most recent signal from this area was received Apr 7, 9:49 PM GMT+1.
- Mobile App (100%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Wembley, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wembley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 14: Problems at HSBC
HSBC is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wembley, England
The most recent HSBC outage reports came from the following cities: Southall, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Southall
|
Mobile App | 7 days ago |
|
Harrow
|
Mobile App | 1 month ago |
|
Ealing
|
Login | 2 months ago |
|
Harrow
|
Mobile App | 3 months ago |
|
Harrow
|
Login | 9 months ago |
|
Notting Hill Gate
|
Mobile App | 11 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Wembley, England
Latest outage, problems and issue reports in Wembley and nearby locations:
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Catriona Ritchie (@CatrionaRitchie) reported from Kensington, England@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Alex (@alex6130) reported from Richmond, England@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Ivan Alexander (@ijaen) reported from Paddington, England@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Peter Crowley (@SmoothRegulator) reported from Ealing, EnglandHas anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Phil Crow (@notcrowie) reported from Harrow Weald, England@HSBC_UK Great. Let me add another twenty minutes to the problem.
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Rajith Raju (@rajurajith21) reported from Richmond, England@AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Ronak Shah (@Brlnt_Bhrtvsi) reported from Harrow Weald, England@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported from Brentford, England@HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jasna Meyer (@MeyerJasna) reported@HSBC_UK STOLE MY MONEY. I requested Direct Debit Indemnity on Monday, 3rd April 2023. I have been asked to wait 5 working days for the refund. It's 11th April today, 8 days over due to bank holiday weekend. FINANCIAL ABUSER is @HSBC_UK
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DG (@rordowg) reported@HSBC_UK Having issues sending international payment. Error is GBB-INP-1266 - please can you advise?
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Tommo 🍻🎸⚽🏏 (@Tom_Read92) reported@HSBC_UK what options do I have as I'm struggling financially in the next couple of months and I have an ongoing loan, I spoke to someone online and they didn't understand the situation and why I feel so low and the way I do. Can you help me?
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Miss.Viktoria.Quinn (@ViktoriaQuinn) reported from Manchester, EnglandGoodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!
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Rupert Wyllie (@CirclingBear) reportedHey @HSBC_UK & @RevolutApp I found one of your customer's wallet in the street last night, but there's no contact information inside, only your cards. Can you help me reach them to return it?
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Anabel Castillo (@ACastilloBast) reported@HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.
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A ******* Nightmare To Live With! (@HexDrone3849) reportedLooks like @HSBC_UK is transphobic as ****.. I would recommend, not using them anymore if you do.. Got an appointment to open another account with less than half the info @HSBC_UK wanted, no problem.. #Transphobia #TransLivesMatter #HSBC
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TheDiggers (@TheDiggers4) reported@Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.
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Abbie (@Abbielou30) reportedIt feels impossible to talk to a human at @HSBC_UK without going into a branch!
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Joe Langley (@langlineer) reported@HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.