HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Wembley, including 0 direct reports.
- The most common problems reported in this area mention Mobile App.
- Mobile App (100%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Wembley, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wembley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Wembley, England
The most recent HSBC outage reports came from the following cities: Southall, and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Southall
|
Mobile App | 22 days ago |
|
Harrow
|
Mobile App | 2 months ago |
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Ealing
|
Login | 2 months ago |
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Harrow
|
Mobile App | 4 months ago |
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Harrow
|
Login | 9 months ago |
|
Notting Hill Gate
|
Mobile App | 11 months ago |
Community Discussion
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HSBC Issues Reports Near Wembley, England
Latest outage, problems and issue reports in Wembley and nearby locations:
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported from Brentford, England@HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Catriona Ritchie (@CatrionaRitchie) reported from Kensington, England@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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Jayesh Ashar (@jayeshashar) reported from Harrow Weald, England@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Ivan Alexander (@ijaen) reported from Paddington, England@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Peter Crowley (@SmoothRegulator) reported from Ealing, EnglandHas anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Rajith Raju (@rajurajith21) reported from Richmond, England@AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.
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Alex (@alex6130) reported from Richmond, England@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Ronak Shah (@Brlnt_Bhrtvsi) reported from Harrow Weald, England@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Polly1954 (@Polly004f) reported@HSBC_UK My question was how to log in without a qr code. How can I scan a qr code when using the device with the scanner to try and log on to the website. For clarity I only have one device.
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Caryn Cox DStJ DL 🏴 🇳🇱 (@caryncoxphealth) reported@HSBC_UK failed responses to emails to named account as requested by staff member @ Malvern branch. Rang number on business card. Unable to help. Am trying to open an account and make deposit. Any customer care? Any assistance?
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Neil Sweeney (@NeilSweene20948) reported@HSBC_UK I have a business account and can't access no one to contact this is very por service is am unable to make any payments
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Mark (@MorganMF9867) reported@HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds
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Tony McFarlane (@TonyMcFarlane2) reported@HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles
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Mark (@MorganMF9867) reported@HSBC_UK, do all your customer service staff tell fibs? Spoke to them on 30.3 and told I'd receive a call back in 5 working days. Today is working day 7, and obviously, no call has happened.
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Suzanne McGowan (@Suzanne36861284) reported@HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office
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🆁 (@CapitalR) reported@HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.
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Rajat Sonika (@rajat_sonika) reported@HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.
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ana gic ....Actor & Filmmaker (@anagicphoto) reported@HSBC_UK , I am Profoundly dyslexic. And I tried to make a claim Regarding holiday insurance. And I realised that there was so much paperwork Which I had to read and write and I realised and I realised that this service was not accessible to me With my disability