Is HSBC down in Wembley, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Wembley, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wembley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (63%)
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Website (17%)
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Login (13%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Wembley, Greater London, England
The most recent HSBC outage reports came from the following cities: London, City of London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
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HSBC Issues Reports Near Wembley, England
Latest outage, problems and issue reports in Wembley and nearby locations:
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
@HSBC_UK your customer service over the phone is not something to be desired.
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Dorothy Cohen
(@Dorothy737) reported
from
Barnet, England
@HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Nilema
(@NBJNiloo) reported
from
Tottenham, England
@HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.
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manmohan
(@manmohan) reported
from
Watford, England
@HSBC_UK Website is not logging me in?? Tried from all my devices. After I put the login security code the waiting wheel keeps turning. I have urgent requirement & can't login since morning!!
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Marius Fanu
(@mariusfanu) reported
from
London Colney, England
@HSBC_UK the public iOS 16 beta are out. Now is your time to “shine”, please fix the iOS app to not crash at launch 🚀
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Jayesh Ashar
(@jayeshashar) reported
from
Harrow Weald, England
@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Luni
(@luniwenor) reported
@HSBC_UK today a customer support employee who goes by "princess" ended my query without my consent as I was trying to identify a £5 charge I didn't recognize. Their word were, "...basically you are disputing 5.00 only?" What the hell??? Who are they to behave like this?
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David Bauer
(@DavidBauer98166) reported
@HSBC_UK, as an HSBC Premier account holder, I used to get through to a phone operator in seconds and was greeted as a Premier customer. Now I have to wait 30 minutes on hold. What's going on?
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Bielsa brought us to the uplands
(@penderel) reported
@HSBC_UK I am already stuck waiting on a call to be answered. I now have more serious concerns about the underlying issue.
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Simon_Howell
(@Simon_J_Howell) reported
Just spent half an hour on hold to HSBC Business @HSBC_UK. Their telephone hold music is especially awful. The could use The Kinks "Tired of Waiting for You". Any other suggestions?
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Aleks
(@alekscz1) reported
from
City of London, England
@HSBC_UK a beg fix your app
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Liam C Reed
(@ReedyLiam) reported
@HSBC_UK I’ve experienced some of the worst customer service experience in my life today. I’ve rang to follow up on a complaint and both times the person has disappeared on the call after poorly handling the complaint. Colleague overheard in the office and couldn’t believe it.
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Jen McGarry
(@LunaBlue000) reported
@HSBC_UK Signed up for the Online Bonus Savings Account-paying 3% interest- four days ago only to receive an email today telling me that it is now only paying interest at 1.3%. Still advertising it at 3% on your website though. Was the email sent out in error?
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Adam
(@AdaGolightl90) reported
@HSBC_UK is it normal for a contactless payment to be authorised from a mobile phone without the wallet open and the card facility requested? Tried to resolve this earlier on the phone and was met with humiliating customer service.
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Shell
(@tinydancer1287) reported
@HSBC_UK you are TERRIBLE. My card has been used fraudulently and your customer service agents have no idea what to do. Mixed messages, confusion and terrible service at a frustrating time. They can't even read your system to understand whether a payment has left an account 😐
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Amanda True
(@AmandaM45808769) reported
@HSBC_UK TRIED going on your chat Waited 5 minutes then was told Roxanne here to help Typed to Roxanne what help I needed 2 mins went past . No reply from Roxanne 4 mins went past ..no reply 8 mins went by still no reply !! Gave up