HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Wembley, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Wembley, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wembley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Wembley, England
Latest outage, problems and issue reports in Wembley and nearby locations:
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Peter Crowley (@SmoothRegulator) reported from Ealing, EnglandHas anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Ivan Alexander (@ijaen) reported from Paddington, England@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported from Brentford, England@HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Rajith Raju (@rajurajith21) reported from Richmond, England@AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Alex (@alex6130) reported from Richmond, England@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Catriona Ritchie (@CatrionaRitchie) reported from Kensington, England@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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Ronak Shah (@Brlnt_Bhrtvsi) reported from Harrow Weald, England@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Hemal Jadav (@hemaljadav) reported from Brentford, England@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Jayesh Ashar (@jayeshashar) reported from Harrow Weald, England@HSBC_UK the paper statements and notifications are criminal waste of money, paper and efforts. I am sure most clients would be happy to receive soft copies. You should offer this service free or reduce charges
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Phil Crow (@notcrowie) reported from Harrow Weald, England@HSBC_UK Great. Let me add another twenty minutes to the problem.
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Matt Cartmell (@MattCartmell) reported from Paddington, EnglandAbsolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Frenchgranny (@frenchgranny) reported@HSBC_UK Very very impressed. My card was hacked on Saturday, you spotted it immediately and contacted me. No payment was made to the fraudsters. A new card was necessary and you sd 4-5 working days. It arrived today. Excellent service, thank you.
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Nivesh Verma (@neekeshverma) reported@HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships
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Nathan (@nathanwilde83) reportedAnd the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!
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Charlie Goldsmith (@CharlieGLusaka) reported@HSBC_UK I sent money from my account with you to my son’s @Revolut bank account yesterday and today (details matched fully); but he has not, it turns out received either, creating problems and stress. Please could you explain where you have put my money, and why I wasn’t told?
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Matt Bunnell (@mattbun) reportedHi @HSBC_UK How do I find out the list of HSBC Premier Credit Card airline & hotel transfer partners (and the transfer rates) before applying for a credit card? Strange that this info is not on your website given that this is a major part of the reason to choose the card.
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DamonCarroll_75 (@dscarroll75) reported@HSBC_UK I would like you to get in touch with the branch and find out why these barriers exist This person needs access to a bank account and with the time scale Nov 26 that aint good enough
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Awenaio (@awenaio) reported@HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.
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さぶろう (@Sub_Low19) reportedHi, @HSBC_UK I'm hoping you can help. I tried calling to reactivate my frozen account, but the automated system asks for my telephone banking security number, which I don't have it with me. Could you please provide a phone number where I can speak to someone directly? Thanks.
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❄️ (@shegszmaestro) reported5. Blocking a company’s account without adequate notice or explanation can have devastating consequences, missed payments, damaged customer relationships, additional charges and serious hardship for our staff @HSBC_UK
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simon le vans Shadow Home Secretary (@simonlevans) reported@HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.